American Family
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 31%
- 31%
- 26%
- 9%
- 3%
- yes
- no
- 86%
- 14%
- I feel the rates are as low as I am going to get with any other companies. I have gotten quotes from other companies and none are any lower. I do feel rates are high with all companies. I also feel my insurance agent with American Family is very personable and does look after our insurance needs in a positive manner. - Minnesota
- I was in an accident that wasn't my fault and my insurance company took care of everything. They made it very easy. I was completely satisfied. - Missouri
- We have had this insurance for years and over two different states. Our agents have always been very helpful. - Georgia
- Haven't had any problems, rates are very reasonable and been with them for over 20 years. - Kansas
- I am still mad about the insurance companies changing the way they come up with your price. I have an excellent drving record, but have declared bankruptcy in the past, so my premiums went up when the rules changed. When I called to inquire about this, the lady said "people like me" tend to make more claims. I would change insurance companies, but the prices are the same everywhere you go (we checked all of them) so it is not worth the hassle. We are actually getting the best price, but the people are rude. - Illinois
- My agent is alway available to explain issues or questions I have with my insurance, not matter how simple the question is he is willing to help me understand how my policy works. - Washington
- We get a bundle package and discounts. - Wisconsin
- We never know what our rate is. - Indiana
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