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Travelers Auto Insurance Ratings

Customer Satisfaction Ratings (based on 107 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
81.34
out of 100
86
85
78
78
79%
74%
A++
Oct 5, 2017
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Reasons for Buying from Travelers

Customers of Travelers originally decided to purchase from the company for these reasons:
Offered best price25%
Recommended by friend or family member22%
Reputation13%
Saw online ad12%
Financial Strength rating8%
I had other insurance with this company6%
Was the company my parents had6%
Saw TV commercial5%
The company website and mobile apps are easy to use and helpful4%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 48%
I would definitely recommend this company. 32%
Neutral 18%
I probably would not recommend this company. 2%
I would not recommend this company. 1%

Would you renew?

Yes 74%
No 26%

Website and Apps

How easy to use and how helpful they are
53%Good - Fulfills my needs
24%Excellent - Gives me what I need and more
12%Just okay - Fulfills some but not all of my needs
10%Never visited/used website or mobile app
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

40%Phone
11%Email
26%Interactive website
4%Smartphone app
19%In person

About Travelers

Types of auto coverage

  • Personal and commercial auto
  • Pay-as-you-drive program: Intellidrive
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Flood
  • Umbrella
  • Business
  • Wedding

Best Auto Insurance Companies 2018

Traveler’s placed 20th but received a decent score of 81.34 and 3 stars. Traveler’s best showing in the 2018 auto insurance consumer survey was 15th place (4 stars) for customer service. Even with mediocre ratings in some areas, 79% of those surveyed said they would recommend Travelers auto insurance.

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.


Consider Travelers for an experienced company around the globe

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

Contact information

Corporate offices

385 Washington St

St Paul, MN 55102

Customer service: 1-800-842-5075

Claims: 1-800-252-4633

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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