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Travelers Auto Insurance Ratings

Customer Satisfaction Ratings (based on 132 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from Travelers

Customers of Travelers originally decided to purchase from the company for these reasons:
Offered best price40%
Recommended by friend or family member23%
I had other insurance with this company11%
Financial Strength rating4%
The company website and mobile apps are easy to use and helpful4%
Was the company my parents had3%
Saw online ad2%
Saw TV commercial2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 42%
I probably would recommend this company. 30%
Neutral 20%
I probably would not recommend this company. 5%
I would not recommend this company. 3%

Would you renew?

Yes 88%
No 12%

Website and Apps

How easy to use and how helpful they are
34%Satisfied - Fulfills my needs okay.
24%Completely satisfied - Gives me what I want and more.
21%Neutral - No good or bad feelings on this.
16%Never visited or used website or mobile app.
3%Not Satisfied - Is not a good website or app.
2%Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

23%In person
2%Mobile App
14%Interactive website
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About Travelers

Types of auto coverage

  • Personal and commercial auto
  • Pay-as-you-drive program: Intellidrive
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Flood
  • Umbrella
  • Business
  • Wedding

Best Auto Insurance Companies 2020: How Travelers Auto Insurance Compares

Traveler’s placed eighteenth overall this year, but received a decent score of 81.36 and 3 stars. Traveler’s best showing in the 2020 auto insurance consumer survey was sixteenth place for customer service with a score of 83.79. It placed eighteenth in both the claims handling (86.86) and the value for price categories (76.52). Even with mediocre ratings in some areas, 87.8% of policyholders surveyed said they’d renew their coverage with Travelers, and 73% of those surveyed said they would recommend Travelers auto insurance.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Travelers (NAIC# 25666) had a complaint ratio of 2.46 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

Consider Travelers for an experienced company around the globe

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

Contact information

Corporate offices
385 Washington St
St Paul, MN 55102
Customer service: 1-800-842-5075
Claims: 1-800-252-4633

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.


Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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