Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.
Leslie Kasperowicz is an insurance expert and the executive editor of Insurance.com. Before joining QuinStreet, she was managing editor at Quote.com has a decade of experience writing about insurance. She also spent four years in customer service with Farmers Insurance.
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Travelers took the top spot in our 2025 Best Insurance Companies auto insurance ranking among national carriers. In a survey of insurance customers conducted as part of the ranking, Travelers scored well for ease of service and renewal rates. It also has the highest possible AM Best score of A++ (Superior), a sign of financial stability, and a low complaint volume.
In addition, Travelers has cheaper rates than many competitors, helping it earn a spot as one of Insure.com’s top picks for auto insurance with 4.64 stars out of 5.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Travelers has cheaper rates than many competitors, with an average monthly premium of $134 for full coverage. Nationwide is a bit cheaper at $129 per month, and regional carrier Erie has an even lower monthly rate of $123, but Travelers is cheaper than Allstate ($209), Farmers ($199) and State Farm ($165).
*USAA is only available to military community members and their families.
Nearly eight in 10 Travelers customers graded it highly for customer satisfaction. National competitors fared better in this category than Travelers, with Geico at 90%, Allstate at 85% and State Farm at 92%.
Eighty-eight percent of customers were pleased with Travelers’ ease of service, saying they are either satisfied or highly satisfied. State Farm and Geico scored higher in this category, both earning 93%. In this year’s survey, most companies scored in the 80th and 90th percentiles for ease of service.
Eighty-eight percent of customers surveyed said they were either satisfied or highly satisfied with the company’s policy offerings. Most auto insurers were in the 80th percentile for their policy offerings, and Travelers did well in this category.
Customers would overwhelmingly recommend Travelers to their friends and relatives. Eighty-five percent of Travelers customers said they’d tell others about the company, which is a solid score. Nationwide was the heavy hitter in this category with a score of 96%, while Geico, Farmers, Liberty Mutual and Allstate all were at 88% for customer recommendations.
Most of its customers find Travelers to be a trustworthy auto insurance company. In the survey, 88% of customers said they trusted the company. Amica (97%) and State Farm (93%) dominated this category.
Most of the Travelers customers in our survey said they plan to renew their auto insurance. Travelers’ 97% score was incredibly high, although most auto insurance customers surveyed said they’d renew with their insurer.
Three out of four Travelers customers rated it highly for claims handling. Farmers dominated the claims handling category with a satisfaction score of 94%, although most companies were in the 70th to 80th percentile.
Travelers ranked in the middle for this category with a score of 79%. Nationwide was the top scorer with 96%, and Progressive had 89% satisfaction with digital experience.
Discounts was Travelers’ weakest category. However, most insurers only scored in the 60th percentile in this category. Outliers on the high end were Nationwide, with 86% of customers satisfied with its discounts, and Amica with 80% discount satisfaction.
For bundling home and auto policies, 70% of its customers gave it high marks, behind competitors such as Nationwide (92%), Allstate (79%) and Geico (82%).
Travelers is one of the largest insurance companies in America. With over 30,000 employees, it has offices in all 50 states and operates in Europe, Asia and South America. Originally founded in Minnesota, Travelers is now headquartered in New York.
In the fall of 2024, Insure.com surveyed more than 1,750 insurance consumers (1,199 people with auto insurance). Online market research company Slice MR conducted the survey. Respondents were asked to name their auto insurer and then grade it in the following categories:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services. With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.