Travelers Auto Insurance Ratings

Best Auto Insurance Companies 2021: How Travelers compares

Travelers earned a top ten spot in our annual review of Best Auto Insurance Companies. They got a three and a half out of five-star overall InsureScore. They received a four-star score in customer service and three and a half-star scores in price, claims and website & apps

When we asked Travelers customers if they would recommend the company to others, 73% said yes and 92% said they planned to renew their plan. 

In the 2020 J.D. Power Auto Insurance study, Travelers ranked below average in both auto insurance claims satisfaction and auto insurance shopping.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

Consider Travelers for an experienced company around the globe

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

Contact information

Corporate offices
385 Washington St
St Paul, MN 55102
Customer service: 1-800-842-5075
Claims: 1-800-252-4633