Travelers auto insurance review and ratings 2024

Travelers auto insurance is No. 3 in Insure.com’s Best Car Insurance Companies ranking for 2024 with 4.62 stars out of 5. Customers grade it highly for ease of service and the company has the highest possible AM Best score of A++, a sign of financial stability.

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Our take

Travelers took the No. 3 spot in the Insure.com 2024 Best Insurance Companies auto insurance ranking. In a  survey of insurance customers conducted as part of the ranking, Insure.com found that Travelers scored well for ease of service and home/auto bundling and was highly recommended by its customers. It also has the highest possible AM Best score of A++, a sign of financial stability, and a low complaint volume.

In addition, Travelers has cheaper rates than many competitors, helping it earn a spot as one of Insure.com’s top picks for auto insurance in 2024 with 4.62 stars out of 5. 

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Travelers
Travelers Ratings
Overall Rating: 4.6
Average Premium: 4.6
NAIC: 0.49
Customer Satisfaction: 4.0
AM Best Rating: A++

Pros and Cons

Pros:
  • High renewal rate
  • One of the best companies for bundling policies
  • Available in all 50 states and Washington, D.C.
Cons:
  • Didn’t score well for policy offerings
  • Scored in the bottom half for digital/online experience

How much Travelers costs

Travelers has cheaper rates than many other ranked companies, coming in fourth at $132 per month on average. It comes in behind Erie, the cheapest company at $123, and Nationwide and Auto-Owners at $129.

Company Monthly Premium
Erie$123
Auto-Owners$129
Nationwide$129
Travelers$132
Auto Club Group (ACG) – AAA$135
American Family$142
Geico$147
State Farm$165
Progressive$166
Amica$185
Auto Club of Southern California (Auto Club Enterprise Insurance Group)$192
Mercury$193
Farmers$199
Allstate$209
CSAA Insurance Group$217

How Travelers scores for customer satisfaction

Seven in 10 Travelers customers graded it highly for customer satisfaction. Erie scored 90% for customer satisfaction, the top score, followed by American Family at 89% and State Farm and Farmers at 84%.

CompanyCustomer satisfaction
Travelers71%
Erie90%
American Family89%

How Travelers scores on ease of service

Eighty-six percent of customers were pleased with the company’s ease of service, saying they are either satisfied or highly satisfied. The company was ranked second, in a tie with State Farms, in this category, which belonged to Erie. Most companies in our ranking, including Travelers, were in the 70th to 80th percentile range.

CompanyCustomers satisfied with ease of service
Travelers86%
Erie90%
Nationwide74%

How Travelers scores on policy offerings

Sixty-seven percent of customers surveyed said they were satisfied or highly satisfied with the company’s policy offerings. Erie won this category at 88%, and American Family ranked second at 87%.

CompanyCustomers satisfied with policy offerings
Travelers67%
Erie88%
Progressive72%

Would current customers recommend Travelers to others?

Customers would overwhelmingly recommend Travelers to their friends and relatives. Eighty-six percent of Travelers customers said they’d tell others about the company, which is a solid score. Erie won this category with an impressive 100%, while State Farm came in second at 92%, followed by Progressive and American Family at 91%.

CompanyCustomers who would recommend the company
Travelers86%
Erie100%
State Farm92%

How trustworthy is Travelers?

Customers find Travelers to be a trustworthy auto insurance company. In the survey, 74% of customers said they trusted the company. Erie topped this category with a score of 86%.

CompanyTrustworthiness
Travelers74%
Erie86%
State Farm82%

Do Travelers customers plan to renew?

Most of the Travelers customers in our survey said they plan to renew their auto insurance. Travelers’ 90% score was high, although Erie topped this category, with 100% of customers planning to renew.

CompanyCustomers who plan to renew 
Travelers90%
Erie100%
Nationwide84%

How Travelers scores on claims handling

Three out of four Travelers customers rated it highly for claims handling. Allstate came in first among ranked companies, at 86%, with State Farm in second, at 85%.

Company Claims handling
Travelers 75%
Allstate 86%
Nationwide 69%

How Travelers scores on digital experience

Travelers ranked in the middle for this category with a score of 48%. The top scorer was Geico, with 64%, followed by CSAA and Progressive at 60%. However, it should be noted that most of the companies we ranked didn’t do well in this category.

Company Digital/online experience
Travelers 48%
Geico 64%
Nationwide 52%

How Travelers scores on discounts

Travelers scored about average for discounts at 60%. Auto Club of Southern California won the discounts category with a score of 70%, with Auto Club Group, Erie and Progressive tied for second at 69%.

Company Discounts
Travelers 60%
Auto Club of Southern California 70%
Nationwide 47%

How Travelers scores for bundling home and auto policies

Auto and home bundling was one of Travelers’ best categories. The company scored third for bundling home and auto with 62% of its customers giving it high marks in this category – better than competitors such as Allstate and Geico. The top scorer in this category was Erie (69%), followed by American Family (66%).

Company Bundling
Travelers 62%
Allstate 59%
Geico 37%

Travelers car insurance coverages

  • Car
  • Motorcycle 

Travelers additional insurance policies

  • Home 
  • Renters 
  • Condo 
  • Umbrella 
  • Landlord 
  • Jewelry and valuable items coverage
  • Wedding and event insurance
  • Pet 
  • Travel 
  • Flood
  • Boat and yacht

Travelers car insurance options

  • Liability
  • Uninsured/underinsured motorist
  • Collision
  • Comprehensive
  • Medical payments
  • Personal injury protection (PIP)
  • Loan/lease gap
  • Rental coverage
  • Roadside assistance
  • New car replacement
  • Accident forgiveness
  • Rideshare coverage
  • Named non-owner

Travelers car insurance discounts

  • Multi-policy
  • Multi-car
  • Homeownership
  • Safe driver
  • Continuous insurance discount
  • Hybrid/electric car discount
  • New car discount
  • EFT/good payer/pay in full discount
  • Early quote
  • Good student
  • Student away at school
  • Driver training discount

States where Travelers offers coverage

Graph
Table
States where Travelers offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Company background

Travelers

Travelers is one of the largest insurance companies in America. The company has more than 30,000 employees and has offices in all 50 states and operations in Europe, Asia and South America. Originally founded in Minnesota, Travelers is now headquartered in New York.

Resources & Methodology

Sources:

Travelers. “Car insurance discounts.” Accessed February 2024.

Travelers “Personal insurance: auto, home, and more.” Accessed February 2024.

Travelers. “Types of car insurance coverage.” Accessed February 2024.

Methodology

Insure.com in the fall of 2023 surveyed more than 1,750 insurance consumers (1,459 people with auto insurance). Online market research company Slice MR conducted the survey. Respondents were asked to name their auto insurer and then grade it in the following categories – customer satisfaction, ease of service and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Respondents were then asked to pick their insurer’s top three attributes out of more than a dozen presented – trustworthiness, claims satisfaction, digital experience, discounts and best for auto/home bundling. The responses for each attribute were totaled and then divided by the number of each company’s customers who responded to that survey question to create a percentage. 

Respondents were then asked if they would recommend their auto insurer to someone else and whether they would renew with their company. The percentage who said yes is presented in the results.

Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation. 

They then collected AM Best data, which measures financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC company code or codes that were the primary underwriting companies for each carrier and line of business using total annual premiums. The associated NAIC complaint index score was used in the calculations. If more than one underwriting company was identified for a line, the editors used a weighted average of the NAIC complaint index scores.

In addition, we also created star rankings for each company. Respondents were asked to pick their insurer’s top three attributes out of the more than the dozen presented, again including customer satisfaction and policy offerings. The number of responses for each attribute was totaled and then divided by the number of each company’s customers who responded to that survey question to create the star ranking. 

The editors also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.

  • Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
  • Annual premium: 20% of the total score
  • AM Best: 25% of the total score
  • NAIC: 15% of the total score

Each insurer was awarded from half a star to 5 stars. No insurer in our star ranking received less than half a star and 5 stars was the most any insurer could receive.

author image
Laura Longero
Executive Editor

 
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Laura Longero is a content strategist and communications leader with more than 15 years of experience in content development in journalism, marketing and communications for start-ups to global companies. She started her career as a reporter and editor and honed her journalistic skills at the USA Today Network, working in several roles, as well as managing content and writing at MoneyGeek and XYZ Media.

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