Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
3.5 ratings
Customer Service
4.0 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
73%
% Who Plan to Renew
92%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A++

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:
  • 46% Offered best price
  • 18% Recommended by friend or family member
  • 14% I had other insurance with this company
  • 8% Reputation
  • 4% Saw online ad
  • 4% Was the company my parents had
  • 3% Financial strength rating
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% Saw TV commercial

How likely to recommend?

  • 45%I would probably recommend this company
  • 28%I would definitely recommend this company
  • 22%Neutral
  • 4%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

  • 92% Yes
  • 8% No

Ratings on Website & Apps

  • Fairly satisfied / Fulfills my needs OK 33%
  • Average website and apps 28%
  • Completely satisfied / Outstanding website & apps that give me what I need and more 27%
  • Very unsatisfied / digital offering is severely lacking 7%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • Phone 44%
  • In person 20%
  • Interactive website 20%
  • Email 10%
  • Mobile App 6%
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Customer Complaint Ratio

info icon
( Travelers’s customer complaint ratio for Private Passenger Auto insurance is 0.37 )
0.37
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Travelers

Types of auto coverage

  • Personal and commercial auto
  • Pay-as-you-drive program: Intellidrive
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Flood
  • Umbrella
  • Business
  • Wedding

Best Auto Insurance Companies 2021: How Travelers compares

Travelers earned a top ten spot in our annual review of Best Auto Insurance Companies. They got a three and a half out of five-star overall InsureScore. They received a four-star score in customer service and three and a half-star scores in price, claims and website & apps

When we asked Travelers customers if they would recommend the company to others, 73% said yes and 92% said they planned to renew their plan. 

In the 2020 J.D. Power Auto Insurance study, Travelers ranked below average in both auto insurance claims satisfaction and auto insurance shopping.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.


Consider Travelers for an experienced company around the globe

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

Contact information

Corporate offices
385 Washington St
St Paul, MN 55102
Customer service: 1-800-842-5075
Claims: 1-800-252-4633

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states Travelers is available?

States in which Travelers is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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