Travelers auto insurance review and ratings 2023

Travelers auto insurance ranked No. 4 in Insure.com’s Best Auto Insurance Companies ranking for 2023 with 3.7 stars out of 5. More than 80% of customers say they’re satisfied with the company’s home and auto bundling.

Reviewed by: Laura Longeroquality verified
Laura Longero
Laura Longero

Laura Longero is a content strategist and communications leader with more than 15 years of experience in content development in journalism, marketing and communications for start-ups to global companies. She started her career as a reporter and editor and honed her journalistic skills at the USA Today Network, working in several roles, as well as managing content and writing at MoneyGeek and XYZ Media.

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Our take

Travelers scored at the top of the Insure.com 2023 Best Insurance Companies auto survey for customer satisfaction. Our survey also found that Travelers scored well for home and auto bundling and was a top pick for being recommended by its customers to others. In addition, Travelers has cheaper rates than many of its competitors.

With customers’ positive response in terms of overall satisfaction and high customer loyalty, Travelers is one of Insure.com’s top picks for auto insurance in 2023. It ranked No. 4 in Insure.com’s Best Car Insurance Companies ranking for 2023 with 3.7 stars out of 5.

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Travelers
Travelers Ratings
Overall Rating: 3.7
Average Premium: 4.0
NAIC: 1.03
Customer Satisfaction: 4.8
AM Best Rating: A++

Pros and Cons

Pros:
  • High ranking for customer satisfaction
  • High renewal rate
  • Available in all 50 states and Washington, D.C.
Cons:
  • Average policy offerings
  • Lower score on J.D. Power’s claims survey

How much Travelers costs

Travelers has low rates compared to other companies in our survey, with a national average cost of $1,488 a year, which is $124 a month. That’s a lot lower than many competitors, although it isn’t the cheapest of the car insurance companies surveyed.

Insurance company Monthly rate/premium
Travelers $124
Geico $106
State Farm $120

How Travelers scores for customer satisfaction

Travelers has high rankings for customer satisfaction and is one of the two top-rated companies in our ranking, the other being Erie. Of the Travelers customers who responded to our survey, 96% said they are satisfied or highly satisfied with Travelers.

Another customer satisfaction metric to consider is J.D. Power’s auto insurance survey. It doesn’t rate car insurance companies nationally, so our editorial team averaged out Travelers’ regional scores to get an idea of how the company performed. Travelers scored 829/1,000, just below the average of 834.

Insurance company Percent of customers satisfied with the company overall
Travelers 96%
Erie 96%
American Family 92%

How Travelers scores on ease of service

Eighty-five percent of customers were pleased with the company’s ease of service, saying they are either satisfied or highly satisfied. That’s not the top score, but it ranks the company reasonably well. Most companies in our survey, including Travelers, were in this category’s 80-90 percentile range.

Insurance company Percent of customers satisfied with the company’s ease of service
Travelers 85%
Liberty Mutual 92%
Erie 87%

How Travelers scores on policy offerings

When it comes to policy offerings, Travelers is right in the middle – 85% of customers surveyed said they were satisfied or highly satisfied with the company’s offerings.

Insurance company Percent of customers satisfied with the company’s policy offerings
Travelers 85%
Erie 91%
Progressive 84%

Would current customers recommend Travelers to others?

Customers would overwhelmingly recommend Travelers to their friends and relatives. Of the companies we ranked, Travelers and Erie topped this category with 96% of their customers saying they’d recommend the company to others.

Insurance company Percent of customers who would recommend their auto insurance company to others
Travelers 96%
Erie 96%
Auto-Owners 91%

How trustworthy is Travelers?

Customers find Travelers to be a reasonably trustworthy auto insurance company. In the survey, 81% of customers said they trusted the company, which was a good score and above the average. State Farm topped this category.

Insurance company Percent of customers who say they trust their auto insurance company
Travelers 81%
Average score 77%
State Farm 84%

Do Travelers customers plan to renew?

Most of the Travelers customers in our survey said they plan to renew their auto insurance. Travelers’ 96% score in this category is a high rating, although not the highest.

Insurance company Percent of customers who plan to renew with their auto insurance company
Travelers 96%
Erie 100%
Progressive 97%

How Travelers scores on claims handling

Travelers is among the best regarding claims satisfaction and survey respondents ranked it second in this category.

Looking at a third party metric: In the 2022 J.D. Power Auto Claims Satisfaction survey, the company had a score of 854/1,000. The average in that survey was 873.

Insurance company Rank for claims handling
Nationwide 1
Travelers 2
Allstate 3

How Travelers scores for bundling home and auto policies

Auto and home bundling was one of Travelers’ best categories. The company scored well with a high survey score of 81% – better than competitors such as Allstate and Travelers.

Comparing the company with competitors, Travelers’ average auto and home discount is low at 10%. Again, the cheap base rates might make a difference here.

Insurance company Discount for bundling home and auto Survey score for auto and home bundle
Travelers 10% 81%
Allstate 16% 63%
Farmers 21% 62%

Travelers car insurance coverages

  • Personal car insurance
  • Motorcycle insurance
  • Affinity car and home insurance
  • Boat and yacht insurance

Travelers additional insurance policies

  • Home insurance
  • Renters insurance
  • Condo insurance
  • Umbrella insurance
  • Landlord insurance
  • Jewelry and valuable items coverage
  • Wedding and events insurance
  • Pet insurance
  • Travel insurance

Travelers car insurance options

  • Liability
  • Uninsured/underinsured motorist
  • Collision
  • Comprehensive
  • Medical payments
  • Personal injury protection
  • Named non-owner
  • Roadside assistance
  • Loan/lease gap
  • Rental
  • New car replacement
  • Accident forgiveness
  • Rideshare coverage

Travelers car insurance discounts

  • Multi-policy
  • Multi-car
  • Home ownership
  • Safe driver
  • Continuous insurance discount
  • Hybrid/electric car discount
  • New car discount
  • EFT/good payer/paid-in-full discount
  • Early quote

States where Travelers offers coverage

Graph
Table
States where Travelers offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
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Company background

Travelers

Travelers is one of the largest insurance companies in America. It’s the second-largest writer of commercial property casualty insurance and is in the top 100 of the Fortune 500. The company has more than 30,000 employees and has offices in all 50 states and operations in Europe, Asia, and South America. Originally founded in Minnesota, Travelers is now headquartered in New York.

Resources & Methodology

Sources:

J.D. Power. “Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, J.D. Power Finds.” Accessed December 2022.

J.D. Power. “Usage-Based Auto Insurance Takes Center Stage as Satisfaction Flatlines, J.D. Power Finds.” Accessed December 2022.

Nationwide. “Car insurance quotes by state.” Accessed December 2022 

Nationwide “Full coverage insurance.” Accessed December 2022

Nationwide. “Auto insurance discounts.” Accessed December 2022

Methodology

Insure.com in the fall of 2022 surveyed more than 1,500 people with auto, home, life and health insurance (1,080 people with auto insurance). The survey was conducted by online market research company Slice MR. Respondents were asked to name their insurer and the editors then selected – based on the number of responses – the top companies for this year’s Best auto insurance companies ranking. Insure.com needed 20 or more of a company’s customers to respond to the survey for that insurer to be included in the ranking, although in some categories the editors did consider companies with 18 or 19 responses.

Respondents were first asked to grade their insurer in the following categories – customer satisfaction, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Survey score calculation: Respondents were then asked to rank their insurer’s top three attributes out of more than a dozen presented – including customer satisfaction and policy offerings. For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as scores. 

Respondents were then asked if they would recommend their insurer to someone else. The percentage who said yes is presented in the results.

They also were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and AM Best data, which measures financial strength. 

They also collected insurance rate data from Quadrant Information Services (for auto and home insurance), Compulife (for life insurance) and the public health marketplace (for health insurance).

With the help of Prof. David Marlett, Ph.D., managing director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto and home insurers, we used the following weights to calculate the overall score for each company: 

  • AM Best: 25% of total score
  • NAIC: 15% of total score
  • Annual premium: 20% of total score
  • Survey: 40% of total score (10% customer satisfaction, 10% recommended and 10% renewal rate, 10% claims handling)

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