Name: Travelers Review
Item: Travelers
Rating: 3.50
Author: Penny Gusner

Ratings

Auto

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

92%

AM Best Financial Strength Ratings

July 01, 2021

A++

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Travelers originally decided to purchase from the company for these reasons:

46% Offered best price
18% Recommended by friend or family member
14% I had other insurance with this company
8% Reputation
4% Saw online ad
4% Was the company my parents had
3% Financial strength rating
2% The company website and mobile apps are easy to use and helpful
1% Saw TV commercial

Would you renew?

92% Yes
8% No

Ratings on Website & Apps

Fairly satisfied / Fulfills my needs OK 33%
Average website and apps 28%
Completely satisfied / Outstanding website & apps that give me what I need and more 27%
Very unsatisfied / digital offering is severely lacking 7%
Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

Phone 44%
In person 20%
Interactive website 20%
Email 10%
Mobile App 6%

Go to Travelers site now to get a quote

Customer Complaint Ratio

( Travelers’s customer complaint ratio for Private Passenger Auto insurance is 0.37 )

0.37

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

About Travelers

Types of auto coverage

Personal and commercial auto
Pay-as-you-drive program: Intellidrive
Boat

Additional policies offered

Homeowners
Renters
Condo
Flood
Umbrella
Business
Wedding

Best Auto Insurance Companies 2021: How Travelers compares

Travelers earned a top ten spot in our annual review of Best Auto Insurance Companies. They got a three and a half out of five-star overall InsureScore. They received a four-star score in customer service and three and a half-star scores in price, claims and website & apps

When we asked Travelers customers if they would recommend the company to others, 73% said yes and 92% said they planned to renew their plan.

In the 2020 J.D. Power Auto Insurance study, Travelers ranked below average in both auto insurance claims satisfaction and auto insurance shopping.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Protecting against loss for more than 160 years

Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.

The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.

Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.

Consider Travelers for an experienced company around the globe

If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.

Contact information

Corporate offices
385 Washington St
St Paul, MN 55102
Customer service: 1-800-842-5075
Claims: 1-800-252-4633

Coverage Options

Usage-based/Telematics

Rates can be based on your mileage and how you drive.

Accident forgiveness

Your rates won't increase after your first accident.

Vanishing deductible

Your deductible will be reduced as long as you have no accidents or moving violations.

New car replacement

If you total your car the insurer will pay for a new car.

Mobile app

The insurer offers an app for smartphones.

Discounts

Multi-policy

Discount for more than one type of policy with the same insurance provider.

Multi-vehicle

Discount for two or more vehicles on the same car insurance policy.

Driver training/Defensive driving

Discount for an approved defensive driving or driver improvement class.

Academic achievement

Discount for full-time students who meet certain academic criteria.

Safe driver/clean driving record/good driver

Discount for no accidents or traffic violations, usually for three or five years.

In which states Travelers is available?

States in which Travelers is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Yes"

-Age 18, California

"I think its afforbable and offers good things"

-Age 25, New York

"Pretty straghtforward and offers really good discounts"

-Age 25, California

"I would tell them their agents are very knowledgable"

-Age 28, New York

"They need to switch to this company because it is affordable for all and has amazing customer service"

-Age 28, Connecticut

"I have not had a lot of experience with them"

-Age 29, Mississippi

"Their website is very easy to use, the pricing is fair. Pretty painless switch from my old insurance to this new one."

-Age 29, Washington

"There are a wide range of services they provide."

-Age 29, Kansas

"They are pretty easy and flexible to work with if you have an issue."

-Age 32, Connecticut

"They seem to be reliable and easy to use, but nothing special"

-Age 33, New Jersey

"Its average. Its a little expensive"

-Age 34, Massachusetts

"That they should check out all other options first, before choosing my insurance company."

-Age 37, Arkansas

"I would tell them that the have decent rates"

-Age 37, Georgia

"I would tell them that is the best around and that they should try it and it is worth the money."

-Age 38, Texas

"Iinsurance system seems good and unique."

-Age 38, Virginia

"They're good, but it's a little too pricey I think. I'd like to switch, but I never do."

-Age 38, Colorado

"They would get a great quote and price until something happens either at fault or not"

-Age 39, South Carolina

"They have great rates"

-Age 40, New Jersey

"I definitely support them for switching to my company."

-Age 40, Arizona

"My agent is very personable and takes care of his customers. And their assistance is excellent with the claims process."

-Age 41, Ohio

"They are easy to use!"

-Age 42, New Jersey

"Very good, recommended"

-Age 42, California

"iIdidn't have any issues with this company"

-Age 43, Maryland

"Very reasonable prices and very friendly."

-Age 46, South Carolina

"Good pricing."

-Age 46, Connecticut

"They're a good company but if you like to get things done kind of faster then the norm oh, you need to be patient then"

-Age 48, Texas

"I was involved in a small car accident that left significant damge to my car's exterior and it was not my fault nut needed to be fixed. I logged into my insurance compay's website and filed a claim, which was very quick and easy to accomplish accuratley. I received an email asking for pictures of the damage and the other driver's auto insurance information, which I submutted. Then, in about three days later my insurance comapany emailede me with a detailed explanation about where to take my car to be fixed, an estomated cost and that the other driver's insurance would be paying the entire bill since he was found at fault. They also conveyed their concern for being involved in the accident and asked if there was anyhing else they could do to make this experience easier and thanked me for being a valued customer!"

-Age 48, Massachusetts

"While I have never had to file a claim, my insurance company offers very good prices with a variety of discounts, and communicates very well when I have a question or I need to submit some form of documentation."

-Age 53, Arizona

"They have the best service"

-Age 53, DC

"They have good prices"

-Age 54, Florida

"Good customer service, never had any issues"

-Age 55, Ohio

"I'm not switching any time soon."

-Age 55, Massachusetts

"I never had any issues. Easy to understand all communications"

-Age 59, Pennsylvania

"Very reputable insurance company. They handled my claim within a timely fashion. Did not have to debate with insurance company over anything. You should definitely choose travelers."

-Age 60, Ohio

"I don't feel connected"

-Age 60, Vermont

"The claim process for a roof that was damaged Was very easy and convenient"

-Age 61, South Carolina

"So far, so good."

-Age 62, Minnesota

"Good price, nothing special about service, decent website"

-Age 62, Texas

"I have had extremely positive experience especially with claims."

-Age 63, Washington

"Be sure you get the best rates"

-Age 64, Florida

"Great customer service. Easy to file a claim. Average pricing."

-Age 64, Florida

"Great coverage and great service"

-Age 64, Georgia

"Travelers has been a great insurance company for us. We like the fact that they don't spend a lot of money on annoying television advertising."

-Age 65, New York

"Customer service, especially on a claim is very responsive"

-Age 66, New York

"They were very prompt and responsive when contacted about a claim, and followed through and kept me informed about each step of the process."

-Age 66, Pennsylvania

"Easy to deal with, listen get the job done"

-Age 66, Arizona

"They are fair and reputable."

-Age 67, New York

"I just changed to a new insurance company and it's too early to make a determination."

-Age 67, Washington

"They're expensive, but handle claims well."

-Age 67, Colorado

"The provide good customer service."

-Age 68, New York

"Am satisfied with price. Have not had to file a claim but am confident it will be an easy process."

-Age 68, North Carolina

"Be careful they don't want to pay claims"

-Age 68, Pennsylvania

"It is easier than you think"

-Age 68, Texas

"Go for it if you want a mediocre company."

-Age 69, Washington

"I would tell them that from what I have seen from mail I get from other insurance companies that say they will save me money, that my insurance is a lot less than theirs. There is no way they could give me a lower price."

-Age 69, Illinois

"It that familiar with because I am a new customer"

-Age 70, California

"Great discounts."

-Age 71, Missouri

"I would tell them how great the customer service was after my claim for an accident was filed."

-Age 71, Ohio

"Have had good customer service experience."

-Age 71, Pennsylvania

"Great service."

-Age 71, Virginia

"They are there when you need them and are always very helpful. They give excellent customers service and great coverage for a fair price."

-Age 71, Virginia

"Competitive rates. Trustworthy brand. Lowest rates when compared to other."

-Age 71, Florida

"I haven't needed to make a claim yet on my Traveler's policy, but it was easy to set up the policy and the cost was much lower, $200, than I was paying to Liberty Mutual for the same coverage."

-Age 72, Ohio

"Good except price increase"

-Age 72, Washington

"They keep you covered and you get a discount for home and auto."

-Age 72, Washington

"Has good prices and coverage"

-Age 73, Virginia

"Travelers has been great to work with through all the years I've had them. Any time I've had a question or problem, they were there to help me in a flash. Very dependable to say the least and at a decent price."

-Age 73, Connecticut

"Very helpful and quick to file your claim."

-Age 74, Oklahoma

"Rates go up every year!!!"

-Age 74, South Carolina

"They followup quickly on claims, pricing is comparable, they give good discounts, local agent is very knowledgeable and pleasant"

-Age 76, Massachusetts

"Their prices are so so but their customer service and claims depart. were very good to deal with."

-Age 76, New Jersey

"My agent handled getting quotes for me and it was easy."

-Age 78, New York

"Very easy to deal with. "

-Age 80, New Jersey

Other Companies to Consider:

Travelers Auto Insurance Reviews And Ratings

Ratings

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

Reasons for Buying

How likely to recommend?

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Customer Complaint Ratio

About Travelers

Types of auto coverage

Additional policies offered

Best Auto Insurance Companies 2021: How Travelers compares

Gauging an insurance company

Company Background

Protecting against loss for more than 160 years

Consider Travelers for an experienced company around the globe

Contact information

In which states Travelers is available?

Other Companies to Consider: