Travelers Auto Insurance Ratings
Product
Auto
Overall
81.36
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
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AM Best Financial Strength RatingsOctober 31, 2019
A++
Other Companies to Consider:
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Reasons for Buying from Travelers
Customers of Travelers originally decided to purchase from the company for these reasons:
| Offered best price | 40% |
| Recommended by friend or family member | 23% |
| I had other insurance with this company | 11% |
| Reputation | 11% |
| Financial Strength rating | 4% |
| The company website and mobile apps are easy to use and helpful | 4% |
| Was the company my parents had | 3% |
| Saw online ad | 2% |
| Saw TV commercial | 2% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
34%
Satisfied - Fulfills my needs okay.
24%
Completely satisfied - Gives me what I want and more.
21%
Neutral - No good or bad feelings on this.
16%
Never visited or used website or mobile app.
3%
Not Satisfied - Is not a good website or app.
2%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.
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About Travelers
Types of auto coverage
- Personal and commercial auto
- Pay-as-you-drive program: Intellidrive
- Boat
Additional policies offered
- Homeowners
- Renters
- Condo
- Flood
- Umbrella
- Business
- Wedding
Best Auto Insurance Companies 2020: How Travelers Auto Insurance Compares
Traveler’s placed eighteenth overall this year, but received a decent score of 81.36 and 3 stars. Traveler’s best showing in the 2020 auto insurance consumer survey was sixteenth place for customer service with a score of 83.79. It placed eighteenth in both the claims handling (86.86) and the value for price categories (76.52). Even with mediocre ratings in some areas, 87.8% of policyholders surveyed said they’d renew their coverage with Travelers, and 73% of those surveyed said they would recommend Travelers auto insurance.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Travelers's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Travelers (NAIC# 25666) had a complaint ratio of 2.46 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Protecting against loss for more than 160 years
Travelers insurance was formed from two separate companies, the St. Paul Fire and Marine Insurance Co. established in 1853 and Travelers Insurance Co. founded in 1864. As the name implies, Travelers insured people who were traveling by train or steamboat at a time when such travel less safe and reliable. In 1866, Travelers expanded to include all types of accidents, not just those that occurred when traveling.
The united companies have issued some impressive firsts – the first policy on the automobile in 1897, as well as the first policy for space travel in 1969. The two companies had been writing policies for nearly 100 years before some of its competitors even entered the market. They merged into one in 2004 under the name was the St. Paul Travelers Companies. Three years later, it changed its name to The Travelers Companies.
Today, Travelers has large offices in Hartford, Conn., New York City and St. Paul, Minn.
Consider Travelers for an experienced company around the globe
If you enjoy the feeling of security that comes from doing business with a long-established and widely recognized business, Travelers might be a good option. The Fortune 500 company’s deep roots in insurance have reached around the globe as its services are also available in Canada, United Kingdom and Ireland. Combine that history with today’s tech tools , such as the telematics tracking program IntelliDrive (available in certain states) and mobile apps for easy access, and you have a well-rounded choice for your insurance needs.
Contact information
Corporate offices
385 Washington St
St Paul, MN 55102
Customer service: 1-800-842-5075
Claims: 1-800-252-4633
Coverage Options
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement
Discount for full-time students who meet certain academic criteria.
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"The claim process using their policy is fast"
-Age 18-36, Arizona
"Company staff is suggesting me best policy to choose"
-Age 18-36, Arkansas
"Providing customers a better way to understand polices"
-Age 18-36, Arkansas
"They are good in matters with policy questions needed by the customer"
-Age 18-36, Arkansas
"It has a great cost"
-Age 18-36, California
"They using online process but the process is slow which becomes very time consuming"
-Age 18-36, California
"They reduce time by making the claim process online"
-Age 18-36, Colorado
"Company is providing policy with nice benefits/advantages"
-Age 18-36, District of Columbia
"Offers competitive price"
-Age 18-36, District of Columbia
"They work with you on late payments"
-Age 18-36, Florida
"Employees use new technology which make understand to customer about their policies"
-Age 18-36, Idaho
"They have good consumer rating and provide higher consumer satisfaction"
-Age 18-36, Indiana
"That they offer decent prices."
-Age 18-36, Kansas
"They are great so far"
-Age 18-36, Missouri
"The local agents are willing to go out of their way to help you they are very friendly and caring."
-Age 18-36, New York
"Affordable price not to high and meets all my needs"
-Age 18-36, Ohio
"All good except you can't change policies online yet."
-Age 18-36, Ohio
"Whenever I talk to a person on the phone, they always help me with my problem and they are polite"
-Age 18-36, Ohio
"It's easy to talk some one"
-Age 18-36, Pennsylvania
"It's just good with good service"
-Age 18-36, Pennsylvania
"They try hard to find you every possible discount available so that you get the best rates"
-Age 18-36, South Carolina
"Rep actually cares about the customer, would recommend"
-Age 18-36, Tennessee
"Easy and convenient"
-Age 18-36, Texas
"Great local agent"
-Age 18-36, Texas
"They have glass coverage for around a dollar a month and the deductible is only $50."
-Age 18-36, Texas
"Good quality plans"
-Age 37-52, Alabama
"They quoted us half the rate for homeowners and autos than the others."
-Age 37-52, Arizona
"Company's online quote process completes less than 7 minutes, thus save the time of clients. This is the unique features of the company."
-Age 37-52, California
"Coverage is extremely affordable for everyone within company"
-Age 37-52, California
"They are good in services and having nice offer for customer."
-Age 37-52, Colorado
"Proper insurance for people like me"
-Age 37-52, Connecticut
"They have top quality people working there"
-Age 37-52, Connecticut
"Easy to reach them out and super awesome customer service"
-Age 37-52, Delaware
"Been around for a long time and reliable"
-Age 37-52, Florida
"Easy and nice to deal with good policies"
-Age 37-52, Florida
"It's good because they gives excellent information on why they pay what on claims"
-Age 37-52, Florida
"They give the best offer to customer."
-Age 37-52, Florida
"Give savings to me I wasn't expecting"
-Age 37-52, Illinois
"They are trustworthy."
-Age 37-52, Illinois
"I get solutions of my problems very quickly"
-Age 37-52, Iowa
"I went to a local bureau in September to start a new policy. The person who I dealt with explained everything very well and gave me contact information in case I had any questions or a claim."
-Age 37-52, Kentucky
"I can easily communicatere garding my claim staus. Quick response."
-Age 37-52, Maine
"It was an easy signup process, no hassles"
-Age 37-52, Massachusetts
"They are quick to respond to any issues that arise."
-Age 37-52, Massachusetts
"They're fine recommended by my broker"
-Age 37-52, Massachusetts
"Easy to find rates"
-Age 37-52, Minnesota
"Great customer service and product"
-Age 37-52, New Jersey
"Great customer service and response to needs of client"
-Age 37-52, New York
"They called us when they found a policy that was cheaper than the one we had with the same coverage."
-Age 37-52, New York
"Trust this insurer very much"
-Age 37-52, New York
"Travelers has always been well versed in what coverage they provide and are able to answer all of my questions."
-Age 37-52, North Carolina
"Good prices and good coverage"
-Age 37-52, Oklahoma
"I've been with them for several years and never had a single problem!"
-Age 37-52, Pennsylvania
"They are quick to process claims."
-Age 37-52, Pennsylvania
"They quickly address claims and get them taken care of ASAP"
-Age 37-52, Pennsylvania
"Travelers is a good company that has provided me with the service I need."
-Age 37-52, Pennsylvania
"Low prices "
-Age 37-52, Texas
"It's been relatively easy to shop and renew with them"
-Age 37-52, Virginia
"This company is giving good performance and Ii had a great experience"
-Age 53+, Arizona
"Never had a claim but when I have called them, they are very helpful & courteous. Also, they have excellent rates & get discounts."
-Age 53+, California
"They manage to give good policies to their client which satisfy them"
-Age 53+, California
"Company is giving good response as their staff give all answers with in time"
-Age 53+, Delaware
"Easy time quote process coverage options for insurance are qualitative, standardize and comprehensive."
-Age 53+, Florida
"GEICO was my ins. comp. until I was rearended by a fellow GEICO person. There wasn't any damage to rear of car even tho she moved me 4 feet. Then some of my instruments started to malfunction.Then the driver side wheel ball joint broke loose. GEICO adjuster said that none of it was because od accident. They were more concerned with their bottom line profits than my car so I moved to Travelers and now I'm happy."
-Age 53+, Florida
"Good rates and good service"
-Age 53+, Florida
"When I asked for suggestions from them they gave me great advice on upgrading my policy when I purchased a new car. Plus they are always available when i call."
-Age 53+, Florida
"Good reputation and good prices"
-Age 53+, Georgia
"My most recent claim was for a bullet hole in the driver's door of my SUV. I live in a quiet area, park in an assigned space only a few feet from my front door and do not engage in any risky, nefarious or illegal activities. I heard what I thought were rather loud firecrackers in the wee hours one morning and discovered later that day, they had actually been gunshots. My car had a large bullet hole slightly forward of the handle in the driver's door and the window was a spider web of cracks because the bullet had gone through the lower edge, even though the window was rolled up. I was afraid no one at Travelers would believe me when I called to report it, but they were great. This happened on a Sunday, but by 9:01 a.m. the following morning the claims adjuster called. He was very professional and understanding. He asked if I knew where I wanted the repair done and when I gave the name of a body shop, he said he was familiar with it and would have them send a tow truck for the car because I was afraid opening and closing the door might cause the window to fall apart. He got my rental car and said he would appraise the damage that day at the shop. He called that afternoon, gave me the amount, had a check sent to the shop and all was well. A couple of weeks later, a problem with the master switch in the driver's door prompted me to call my adjuster to ask if it was possible damage had been done from the bullet that was not initially detected. He agreed that it might be the case and reopened the claim. He arranged for a rental car, inspected my car at the shop once again and had payment made. So happy with the service I received."
-Age 53+, Georgia
"Great and unique insurance company. They have good plans for all kind of cutomers."
-Age 53+, Hawaii
"Great customer service, quickly & efficiently handled claim. Great website/app."
-Age 53+, Kentucky
"Best coverage and service I've had"
-Age 53+, Massachusetts
"Good in all respects"
-Age 53+, Massachusetts
"Online quote tools and offers a variety of discounts and valuable rewards."
-Age 53+, New Jersey
"Pleasant to talk to on the phone, helpful and courteous and respond quickly to questions"
-Age 53+, New York
"They really care about their customers and make sure they get the coverage they need. They always answer the phone when you call."
-Age 53+, New York
"There different types of discounts present such as good student discounts, multi policy discounts, safe driver discounts, etc."
-Age 53+, North Carolina
"Easy to deal with, no hassles"
-Age 53+, Ohio
"Price seems to be reasonable since we have 4 or 5 cars on the policy, she changes it when I call and ask it to be changed, they seem to be straightforward and honest"
-Age 53+, Oregon
"Very competitive prices"
-Age 53+, Pennsylvania
"The prices are good was easy to get"
-Age 53+, South Carolina
"They have good rates and good customer service. It's easy to reach a live person on the phone."
-Age 53+, South Carolina
"Company services are good and fast as well"
-Age 53+, Tennessee
"Fair and reputable company that offers best prices and service"
-Age 53+, Texas
"They are easy to do business with"
-Age 53+, Texas
"They offer great coverage at reasonable rates."
-Age 53+, Texas
"It is reputable"
-Age 53+, Virginia
"Online process is good but company app gets stuck all the time for some reason"
-Age 18-36, California
"Company is giving good performance but not so much that I would recommend them"
-Age 18-36, Colorado
"Staff isn't great responding to calls"
-Age 18-36, Colorado
"It's okay could use many improvements."
-Age 18-36, Kentucky
"I don't know a whole lot about it, its my parents policy and I just give them the money"
-Age 18-36, New York
"I prefer to reserve my opinion until they show to be outstanding or bad"
-Age 18-36, New York
"My experience is a good one with my insurance company friendly staff and service, they are prompt response when it comes to auto claims, but the only downfall is my rates keep going up which makes it difficult to stay around."
-Age 37-52, Florida
"Pain in the ass to do a claim with- had hail damage and it's been a long and arduous process"
-Age 37-52, Minnesota
"Nothing bad to say but they do have just okay prices."
-Age 37-52, Montana
"Fortunately I have not had to use my auto insurance for anything."
-Age 37-52, New York
"They were good in the beginning but the prices have kept increasing over time to where they are just as expensive if not more so than other companies."
-Age 37-52, South Carolina
"Don't always go through your actual agent sometimes you get better assistance through the 800 number"
-Age 37-52, Texas
"I am very disappointed with this company as they are not able to resolve my issues regarding process with in a given timeframe"
-Age 53+, Delaware
"Policies of this company is good but services provided by this organization is not so well"
-Age 53+, District of Columbia
"High premium. Good coverage. Went through agent, not company directly"
-Age 53+, Florida
"They are too high but I can't find a better price. The reps are snotty on the phone when I call."
-Age 53+, Indiana
"Auto dealing was great, rental deal was a little less positive. It has been more convoluted than any other experience"
-Age 53+, Kentucky
"Very expensive and not very responsive"
-Age 53+, New Jersey