Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
3.5 ratings
Customer Service
3.5 ratings
Value for Price
3.0 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
70%
% Who Plan to Renew
91%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Farmers originally decided to purchase from the company for these reasons:
  • 30% Recommended by friend or family member
  • 19% Offered best price
  • 15% I had other insurance with this company
  • 12% Reputation
  • 7% Saw online ad
  • 5% Financial strength rating
  • 5% Saw TV commercial
  • 5% Was the company my parents had
  • 2% The company website and mobile apps are easy to use and helpful

How likely to recommend?

  • 41%I would probably recommend this company
  • 29%I would definitely recommend this company
  • 23%Neutral
  • 4%I would probably not recommend this company
  • 3%I would not recommend this company

Would you renew?

  • 91% Yes
  • 9% No

Ratings on Website & Apps

  • Fairly satisfied / Fulfills my needs OK 32%
  • Completely satisfied / Outstanding website & apps that give me what I need and more 29%
  • Average website and apps 17%
  • Very unsatisfied / digital offering is severely lacking 14%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%

How do you prefer to deal with insurer and policy?

  • Phone 39%
  • In person 25%
  • Email 16%
  • Interactive website 14%
  • Mobile App 6%
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Customer Complaint Ratio

info icon
( Farmers’s customer complaint ratio for Private Passenger Auto insurance is 0.74 )
0.74
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Farmers Insurance

Types of auto coverage

  • Personal and Commercial auto
  • Collectibles
  • Motorcycle
  • RVs
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Mobile/specialty home
  • Life insurance
  • Financial products
  • Business liability

Best Auto Insurance Companies 2021: How Farmers Auto Insurance compares

Farmers earned an InsureScore of three and a half out of five stars in our annual review of Best Auto Insurance Companies. They received a three and a half-star InsureScore in claims, customer service and website & apps, and a three-star score in price. 

When we asked Farmer customers if they would recommend the company to others, 70% said yes and 91% said they planned to renew their plan. 

In the 2020 J.D. Power Auto Insurance study, Farmers got an above-average score in auto insurance claims satisfaction but a below-average score in auto insurance shopping.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Farmers Insurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Success stories

Farmers Automobile Inter-Insurance Exchange was founded 1928 by two men with the common interest of providing quality auto insurance for farmers and ranchers.

Though their timing wasn't ideal as the country slid into the Great Depression, Farmers weathered the nation's economic woes. It was one of few insurance companies able to pay its policyholders' claims in cash, rather than IOUs.

Today, the company has grown well beyond policies for farmers; it covers 10 million households across all 50 states. In fact, Farmers has covered so many types of claims, the company’s website features a “Hall of Claims” sharing some incredulous stories of covered claims.

Farmers Insurance Group of Companies also include:

  • Foremost Insurance Group
  • Mid-Century Insurance
  • The Bristol West Insurance Group
  • 21st Century Insurance Group

Consider Farmers for rideshare drivers

If you’re considering becoming a rideshare driver for popular services such as Uber and Lyft, consider Farmers for your insurance policy. As this relatively new insurance market emerges, Farmers is one of the few insurers offering rideshare policies in several states. A ridesharing endorsement will help to protect you during the period where the app is on before and after you have a passenger – also known as Period 1 – where insurance coverage from the rideshare company is notoriously low.

Contact information


Corporate headquarters
6301 Owensmouth Avenue
Woodland Hills, CA 91367
Customer service: 1-888-327-6335
Claims: 1-800-435-7674

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states Farmers is available?

States in which Farmers is available
Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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