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Farmers Auto Insurance Ratings
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Reasons for Buying from Farmers
Customers of Farmers originally decided to purchase from the company for these reasons:
| Recommended by friend or family member | 38% |
| Offered best price | 26% |
| Reputation | 11% |
| I had other insurance with this company | 9% |
| Saw TV commercial | 6% |
| Was the company my parents had | 6% |
| The company website and mobile apps are easy to use and helpful | 2% |
| Financial Strength rating | 1% |
| Saw online ad | 1% |
How likely are you to recommend this company to a friend, coworker or family member?
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About Farmers Insurance
Types of auto coverage
- Personal and Commercial auto
- Collectibles
- Motorcycle
- RVs
- Boat
Additional policies offered
- Homeowners
- Renters
- Condo
- Mobile/specialty home
- Life insurance
- Financial products
- Business liability
Best Auto Insurance Companies 2020: How Farmers Auto Insurance Measures Up
Farmers had an overall score of 79.75, or three stars, placing it twentieth in the rankings. Even so, it was within four points of the seven preceding carriers. Farmers’ highest ranking is seventeenth for auto claim service with a score of 87.5. It also ranked seventeenth for customer service (83.4). Eighty-nine percent of those surveyed said they would renew with Farmers, though only 71% would recommend Farmers to family and friends
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Farmers Insurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Farmers (NAIC# 21652) had a complaint ratio of 0.83 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Success stories
Farmers Automobile Inter-Insurance Exchange was founded 1928 by two men with the common interest of providing quality auto insurance for farmers and ranchers.
Though their timing wasn't ideal as the country slid into the Great Depression, Farmers weathered the nation's economic woes. It was one of few insurance companies able to pay its policyholders' claims in cash, rather than IOUs.
Today, the company has grown well beyond policies for farmers; it covers 10 million households across all 50 states. In fact, Farmers has covered so many types of claims, the company’s website features a “Hall of Claims” sharing some incredulous stories of covered claims.
Farmers Insurance Group of Companies also include:
- Foremost Insurance Group
- Mid-Century Insurance
- The Bristol West Insurance Group
- 21st Century Insurance Group
Consider Farmers for rideshare drivers
If you’re considering becoming a rideshare driver for popular services such as Uber and Lyft, consider Farmers for your insurance policy. As this relatively new insurance market emerges, Farmers is one of the few insurers offering rideshare policies in several states. A ridesharing endorsement will help to protect you during the period where the app is on before and after you have a passenger – also known as Period 1 – where insurance coverage from the rideshare company is notoriously low.
Contact information
Corporate headquarters
6301 Owensmouth Avenue
Woodland Hills, CA 91367
Customer service: 1-888-327-6335
Claims: 1-800-435-7674
Coverage Options
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.
Accident forgiveness. Your rates won't increase after your first accident.Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"There is nothing bad I can say about the company. The insurance serves it's intended purpose and is available at a reasonable rate."
"It's a well known company, but I Idon't like their web site -- but their advertisments are good and funny"
"Its rates go up too much"
"Not so reputable. They just care about whether they sell it or not then not actually care about the customer"
"They always try to get back with you. You have to really put in the time and effort to be with them."
"They charge a lot but their customer service is pretty good. "
"I'm better off here than with last company"
"They are relatively easy to work with"
"It is a good company, it's been around for years but it is a little more expensive than most"
"I'm happy with my current insurance policy with them, I've had no problems"
"Customer Service is okay, but it's expensive."
"This company has no broker fee."
"Cost too much"
"I don't really have much to say. I actually go through an independent agent at this time."
"They have always treated me well."
"Check around before going with Farmers, if good price I say go with them"
"Provides satisfactory service"
"Changed/increased the premium for all 3 cars before the 6 months were up and received confusing staetments from underwriter"
"Does not return calls and price keeps going up"
"They are just okay"
"I can trust on them."
"I can't wait for the end of my policy term because I will be choosing another company"
"Be sure you know exactly what is or is not covered."
"Worth my time, great services, but high prices."
"Good interactive websites. Little messy, need some improvements."
"I am stuck using Farmers insurance because they do not require state issued driver's license"
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"Wonderful experience with this company because they don't deny their commitment"
-Age 18-36, Arkansas"Friendly and helpful"
-Age 18-36, California"Good customer care and very affordable"
-Age 18-36, California"Great policy and good company"
-Age 18-36, California"Customer serivice has a positive attitude"
-Age 18-36, California"I had good experience with their service"
-Age 18-36, California"Overall we've had a huge success working with them. If their are issues then they are easily fixed and the people you talk to are very personal"
-Age 18-36, California"Reliable,and easy to deal with them about their policies."
-Age 18-36, California"They do a good job and the coverage is decently priced I really don't have any complaints."
-Age 18-36, California"Yes, I couldn't agree more that this is a great company to buy insurance from"
-Age 18-36, Connecticut"Super friendly. They will explain everything simply"
-Age 18-36, Florida"This company is running keeping up with the times introducing new policies for new needs"
-Age 18-36, Florida"They have good customer service"
-Age 18-36, Indiana"Easy to talk to"
-Age 18-36, Kansas"I am always having a lot of good experiences with this company."
-Age 18-36, Kentucky"They are fast and friendly"
-Age 18-36, Michigan"They are really good good for the money paid and my policy is pretty good and comprehensive"
-Age 18-36, Michigan"I have not had any problems with them so far and whenever I visit in person I am always accomodated properly."
-Age 18-36, New Jersey"I know the agents I work with personally through my parents and they're just great"
-Age 18-36, New Mexico"When I needed them, their service was prompt, courteous, and fair. Worth the premiums for peace of mind."
-Age 18-36, Oklahoma"The insurer is knowledgeable and kind"
-Age 18-36, Oregon"Awesome company"
-Age 18-36, Pennsylvania"It's a good company and it's helpful"
-Age 18-36, Pennsylvania"They are easy to work with"
-Age 18-36, Tennessee"Reasonable & affordable"
-Age 18-36, Texas"Always great service"
-Age 18-36, Virginia"Professional and experience agents"
-Age 18-36, Virginia"They are always ready to help and are very kind people"
-Age 18-36, Wisconsin"They are decent and fairly affordable."
-Age 37-52, Texas"Farmers is the best!"
-Age 37-52, Texas"They make sure you get the best price and the coverage you need."
-Age 37-52, Texas"They have good service"
-Age 37-52, Alabama"They are very friendly and helpful and work with your budget"
-Age 37-52, Arizona"They are friendly and approachable"
-Age 37-52, Arkansas"They are easy to deal with and friendly"
-Age 37-52, California"They are great as far as coverage and are quick to respond to questions. My only complaint is the cost is higher than I would like to pay."
-Age 37-52, California"They are very understanding they meet your needs in the best way they can they go above and beyond. They listen, do call backs so that you don't have to sit on wait and are quick to respond to issue. In short, they rock."
-Age 37-52, Delaware"They have great customer service and are an amazing company with great rates."
-Age 37-52, Florida"That they are always available to talk with us and solve any issues we may be having."
-Age 37-52, Idaho"I have good experience because this insurance company has no broker fee."
-Age 37-52, Indiana"he claiming procedures very easy and good customer service"
-Age 37-52, Iowa"Great experience while dealing with them"
-Age 37-52, Maine"Great all around"
-Age 37-52, Michigan"One on one service that I like"
-Age 37-52, Michigan"Responsive and helpful"
-Age 37-52, Minnesota"Always available when I call, answers questions to where I can understand"
-Age 37-52, Missouri"They are dependable and can reach someone when call or they get back to you quickly"
-Age 37-52, Missouri"I am very satisfied with their customer service and ways in which I can reach them for answers/assistance."
-Age 37-52, New Jersey"I like that you always talk to a real person on the phone."
-Age 37-52, New Mexico"Great innovation. lovely people around."
-Age 37-52, New York"Prompt, courteous service"
-Age 37-52, North Carolina"They are great"
-Age 37-52, North Carolina"They do a good job of making you feel protected and they have a good price for their services and product"
-Age 37-52, Ohio"They treated me with respect and answered all my questions"
-Age 37-52, Oregon"Good customer service"
-Age 37-52, Pennsylvania"Claims are very easy to made and follow"
-Age 37-52, South Carolina"Good customer service"
-Age 37-52, Texas"Good insurance, very helpful and respectful. Decent price"
-Age 37-52, Texas"Agent is very personable and helpful when I have issues"
-Age 53+, California"I have been with this insurance company 40 plus years. What more is there to say?!"
-Age 53+, California"My Insurer has been a good deal of wealth for me. I am really pleased with what I have and hope to have this for as long as can."
-Age 53+, California"Treat my needs with clear focus. Respond quickly, easy to contact, give me help throughout the process when i have an issue."
-Age 53+, California"I've got a good plan with them and plan to continue using them in the future."
-Age 53+, District of Columbia"Call up or visit in, my agent is always there. Tells you want going on in your area of the city, what is new with my insurance, etc."
-Age 53+, Indiana"They are easy to deal with"
-Age 53+, Kansas"Always ready to recommend Farmers to others."
-Age 53+, Maine"They are easy to deal with."
-Age 53+, Michigan"They offer a high quality service at a great price."
-Age 53+, Michigan"Friendly, easy to reach. Seem to want what is good for me."
-Age 53+, Minnesota"Its services are very reliable. It works efficiently and effectively having good services quality too."
-Age 53+, Missouri"They are proactive in finding the best rate for your individual needs."
-Age 53+, Nevada"They are very helpful and answer all of my questions when I call. They give good service and fast."
-Age 53+, New Jersey"It offers protection with a combination of flexible premium payments,coverage options for vehicle insurance are standard and comprehensive."
-Age 53+, North Carolina"Multiple discounts are available, excellent service skills."
-Age 53+, North Carolina"They treat customers fairly and are quick to settle claims."
-Age 53+, North Dakota"Just recently switched, so don't have a lot of history, but was impressed with owner/agent who sold me policies."
-Age 53+, Ohio"They help you when you have a claim"
-Age 53+, Ohio"Always great customer service calling local office as well as the customer service on 800 calls."
-Age 53+, Oklahoma"Great rates and plans, excellent customer service, website is user friendly"
-Age 53+, Oklahoma"It is not real cheap but you get good coverage"
-Age 53+, Oregon"They are a great company with great coverage that meets your needs."
-Age 53+, Oregon"They have excellent customer service skills, and settled the claim quickly so that I could purchase a new vehicle."
-Age 53+, Oregon"Easy to contact anyway you decide"
-Age 53+, Pennsylvania"Great rep, she takes care of everything that comes up"
-Age 53+, Tennessee"My agent is friendly and personable."
-Age 53+, Texas"They are there if you ever need them, no matter what time."
-Age 53+, Texas"They care about you and answer my questions"
-Age 53+, Texas"Farmers insurance is the best insurance as they offer great products at affordable prices and they are very customer-focused"
-Age 53+, Utah"Honest and helpful"
-Age 53+, Washington"I'm pleased with my interactions & dealings with the company thus far!"
-Age 53+, Washington"My agent is great and goes the extra mile."
-Age 53+, Washington