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Farmers Auto Insurance Ratings

Customer Satisfaction Ratings (based on 124 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
85.24
out of 100
91
87
82
82
81%
87%
A+
Jan 19, 2017
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Reasons for Buying from Farmers

Customers of Farmers originally decided to purchase from the company for these reasons:
Offered best price26%
Recommended by friend or family member23%
Saw TV commercial14%
Reputation13%
I had other insurance with this company9%
Saw online ad7%
Financial Strength rating4%
The company website and mobile apps are easy to use and helpful2%
Was the company my parents had2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 44%
I probably would recommend this company. 36%
Neutral 15%
I probably would not recommend this company. 2%
I would not recommend this company. 2%

Would you renew?

Yes 87%
No 13%

Website and Apps

How easy to use and how helpful they are
38%Good - Fulfills my needs
37%Excellent - Gives me what I need and more
13%Never visited/used website or mobile app
11%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

41%In person
9%Email
27%Phone
3%Smartphone app
20%Interactive website

About Farmers

Types of auto coverage

  • Personal and Commercial auto
  • Collectibles
  • Motorcycle
  • RVs
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Mobile/specialty home
  • Life insurance
  • Financial products
  • Business liability

Best Auto Insurance Companies 2018

Farmers had an overall score of 85.24 in the 2018, placing it 13th among the 20 companies evaluated by current customers. Farmers’ highest ranking is 8th for auto claim service and lowest is 16th for value of price. Eighty-seven percent of those surveyed said they would renew with Farmers, though only 80% would recommend Farmers to family and friends.

Success stories

Farmers Automobile Inter-Insurance Exchange was founded 1928 by two men with the common interest of providing quality auto insurance for farmers and ranchers.

Though their timing wasn't ideal as the country slid into the Great Depression, Farmers weathered the nation's economic woes. It was one of few insurance companies able to pay its policyholders' claims in cash, rather than IOUs.

Today, the company has grown well beyond policies for farmers; it covers 10 million households across all 50 states. In fact, Farmers has covered so many types of claims, the company’s website features a “Hall of Claims” sharing some incredulous stories of covered claims.


Consider Farmers for rideshare drivers

If you’re considering becoming a rideshare driver for popular services such as Uber and Lyft, consider Farmers for your insurance policy. As this relatively new insurance market emerges, Farmers is one of the few insurers offering rideshare policies in several states. A ridesharing endorsement will help to protect you during the period where the app is on before and after you have a passenger – also known as Period 1 – where insurance coverage from the rideshare company is notoriously low.

Contact information

Corporate headquarters

6301 Owensmouth Avenue

Woodland Hills, CA 91367

Customer service: 1-888-327-6335

Claims: 1-800-435-7674

Coverage Options

New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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