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Farmers Auto Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
79.75
out of 100
87.50
83.40
71.00
80.67
71%
89%
A
October 31, 2019
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Reasons for Buying from Farmers

Customers of Farmers originally decided to purchase from the company for these reasons:
Recommended by friend or family member38%
Offered best price26%
Reputation11%
I had other insurance with this company9%
Saw TV commercial6%
Was the company my parents had6%
The company website and mobile apps are easy to use and helpful2%
Financial Strength rating1%
Saw online ad1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 46%
I probably would recommend this company. 25%
Neutral 18%
I probably would not recommend this company. 8%
I would not recommend this company. 3%

Would you renew?

Yes 89%
No 11%

Website and Apps

How easy to use and how helpful they are
36%Satisfied - Fulfills my needs okay.
30%Completely satisfied - Gives me what I want and more.
19%Neutral - No good or bad feelings on this.
11%Never visited or used website or mobile app.
4%Not Satisfied - Is not a good website or app.
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

45%Phone
8%Email
34%In person
1%Mobile App
12%Interactive website
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About Farmers Insurance

Types of auto coverage

  • Personal and Commercial auto
  • Collectibles
  • Motorcycle
  • RVs
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Mobile/specialty home
  • Life insurance
  • Financial products
  • Business liability

Best Auto Insurance Companies 2020: How Farmers Auto Insurance Measures Up

Farmers had an overall score of 79.75, or three stars, placing it twentieth in the rankings. Even so, it was within four points of the seven preceding carriers. Farmers’ highest ranking is seventeenth for auto claim service with a score of 87.5. It also ranked seventeenth for customer service (83.4). Eighty-nine percent of those surveyed said they would renew with Farmers, though only 71% would recommend Farmers to family and friends

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Farmers Insurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Farmers (NAIC# 21652) had a complaint ratio of 0.83 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Success stories

Farmers Automobile Inter-Insurance Exchange was founded 1928 by two men with the common interest of providing quality auto insurance for farmers and ranchers.

Though their timing wasn't ideal as the country slid into the Great Depression, Farmers weathered the nation's economic woes. It was one of few insurance companies able to pay its policyholders' claims in cash, rather than IOUs.

Today, the company has grown well beyond policies for farmers; it covers 10 million households across all 50 states. In fact, Farmers has covered so many types of claims, the company’s website features a “Hall of Claims” sharing some incredulous stories of covered claims.

Farmers Insurance Group of Companies also include:

  • Foremost Insurance Group
  • Mid-Century Insurance
  • The Bristol West Insurance Group
  • 21st Century Insurance Group

Consider Farmers for rideshare drivers

If you’re considering becoming a rideshare driver for popular services such as Uber and Lyft, consider Farmers for your insurance policy. As this relatively new insurance market emerges, Farmers is one of the few insurers offering rideshare policies in several states. A ridesharing endorsement will help to protect you during the period where the app is on before and after you have a passenger – also known as Period 1 – where insurance coverage from the rideshare company is notoriously low.

Contact information


Corporate headquarters
6301 Owensmouth Avenue
Woodland Hills, CA 91367
Customer service: 1-888-327-6335
Claims: 1-800-435-7674

Coverage Options

New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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