State Farm Auto Insurance Reviews And Ratings

Best Auto Insurance Companies 2021: How State Farm compares

Best car insurance company overall

State Farm earned a top spot in our review of 2021’s Best Auto Insurance Companies. Top-notch claims handling and excellent customer service at affordable prices set State Farm auto insurance apart and secured their ranking as the Best Car Insurance Company Overall of 2021. 

We found State Farm to be among the lowest-cost options compared to other major providers for full coverage or liability-only policies. 

State Farm customers report affordable prices, great customer service and hassle-free claims processes. Ninety-six percent of State Farm customers who responded to our survey said they planned to renew their policies, a testament to customer satisfaction with State Farm’s overall value.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of State Farm's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Like a good neighbor

State Farm is a private company that has been handling insurance claims since 1922. During that time, it has grown to offer a myriad of additional financial products, such as loans, banking and retirement accounts, investment accounts and estate planning.

Did you know its well-known slogan, "Like a good neighbor, State Farm is there," was written by singer/songwriter Barry Manilow in 1971?

Consider State Farm for in-person agents or the tech savvy

State Farm is the nation’s largest private passenger car insurance company in the U.S., with more than 19,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you’ll have an agent available in your area ready to meet with you at your convenience.

Consider State Farm if you prefer having a brick-and-mortar location to visit with an actual agent in front of you. But don’t be fooled into thinking this approach is old-fashioned, the company also offers many services via mobile devices, as well as dedicated team to social media communication.   

Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is specially geared toward drivers under 25, and a third helps you organize you next residential move. Customers who enjoy the resources and benefits found in the apps will appreciate the constant innovation that State Farm emphasizes.  

Contact information

Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Customer care/Claims: 800-782-8332