State Farm Auto Insurance Ratings

"It's very easy to talk to them and you always have a response"

"They seem genuine, I've never had any problems or surprises."

"Very polite and quick to respond"

"When I call my insurer I always responded with a good attitude even when I was upset"

"It's a good company and supports its customers"

"If you feel stressed, they will definitely help get rid of that by reassuring you that you're covered"

"They have great reputation. I am ok with them and very easy to talk with their people."

"Very helpful customer service."

"I'm getting a great price"

"They are very fast and nice attention to my needs."

"Perfect policy for me"

"State Farm Auto Insurance is more expensive than other companies but they do give discounts for safe driving and multicar families. The local offices are small town businesses and give personal service."

"They are always helpful and polite. I have never had a problem with them"

"They have great insurance agents. I’ve always had great experiences with my agent, she’s always pleasant and helpful."

"This a great company that give to me the best atettion ever.. They make me feel loved"

"Best customer service I've ever received"

"They are very professional and give good service"

"I always tell people to check out my insurance agent because of how helpful they have always been. I've had the same insurance company and agent since I was 16."

"It has been a good experience."

"That the people are nice and trustworthy"

"They are easy to reach, and the price is right."

"They are a great company"

"Excellent insurer"

"Very helpfull and reliable"

"Is it good and cheap and affordable insurance company and I will tell people to get it"

"Always been able to reach a person easily when needed."

"It was fast and easy to set up"

"They are quick and friendly"

"My insurance company provides me great information about the company and my insurance."

"Reputable and good service, feel I'm covered by a good company."

"Good customer service"

"Great and trustworthy"

"They never tire trying to resolve your issue"

"Friendly and easy to reach"

"I get a good price for bundling, thankfully I haven't had to file any claims but when I do need to speak witt hem, they were easy to get ahold of"

"I had financial issues and had to request they postpone my payment for 30 days, they were very understanding, did not argue, and sounded pleased to have helped me."

"Excellent attention, online or by phone day or night, follow up on your claim, the prices of the policies are competitive, the insurance company has a good reputation"

"I feel positive about this company with the service I've had so far"

"I liked that they knew that the quality and the good service they provide are of high efficiency"

"That give us exactly what we need"

"The agents do a good job."

"It is easy to get a quote online."

"They have a helpful custumer service."

"That it is reliable and you can tell they really care about the needs of their customers and are not just about getting your money."

"Buying a policy was fast and easy"

"It is a good company"

"That they really help with the problems you might have and that they are always their when you need them. Also they have great customer service and great agents to help."

"Each of the customer Service representatives are caring, thoughtful, and helpful. They provide excellent service!"

"Good service, always there and helpful, no issues thus far"

"No bad experience and helpful"

"State Farm has great customer service. As an insurance company, they have great prices and are really easy to work with."

"They are local and willing to help people."

"They get to know you on a personal level"

"They have great customer service."

"I feel so good with my insurer"

"Ask as many questions as you can think of as the representive will fill you in completely while making sure you understood all the information as simply as possible"

"Fast efficient service"

"I feel like my issues truly matter to them"

"It's been all good service so far"

"They cover everything with fast help."

"I like this company a lot"

"It is one of the most complete companies that I recommend."

"Good coverage plans to choose from "

"My experience was pleasant, the attention is very good and the process is fast"

"They are willing to go out of their way to help you"

"It is an easy company to work with and the price is not too bad."

"It's been a good experience overall. The price is a bit high, but I feel it's worth it."

"I love this companiy,they are one of the best out there. Very professional, good customer services and very easy to use mobile app and a user friendly website to easily get through to them."

"Is the most fantastic insurance brand to go with"

"Very Good"

"High quality and innovative"

"I want others to know that they have good customer service that tries to solve problems as soon as possible, and will respond quickly. However, it is one of the more expensive companies"

"I would want them to know that the company has great customer service and will work with you if something goes wrong."

"State farm offers discounts when you have your auto and home insurance with the same company."

"Friendly personal service"

"Good company good people"

"They are good and are fast to response easy to work with them"

"Good company"

"Great price well known company"

"Having had Allstate in comparison, it's cheaper and has covered more of my needs."

"I have not had any issues with them, easy to work with."

"Low deductibles and fast calsims service"

"State Farm is alwayss there for me like a long time friend that I can count on in the future."

"I have good coverages with them"

"They are very prompt with claims payment"

"They give you what you need"

"They take your calls. They are ready to answer any questions. I even had a friend call to ask them a question and they took the call."

"With a dad that spent his career as a Catastrophe Insurance Adjuster, State Farm will not go out of business during/after a disaster and you will get covered for sure."

"Great customer service!!"

"They really have caring, helpful people it is not just for the commercials"

"Their service has improved noticeably over the past four years, the app and online website allows me to do virtually everything now, and I don't need to spend time on the phone with anyone."

"Very good service"

"Happy with the company reputation and services."

"Covers everying including rental car"

"I get an annual phone call to go over our rates and how they could help us save money."

"Innovative thinking. Great experience."

"Great company"

"I'm going to give an awesome example of how good this insurance is. My friend has insurance with a different company on 2 cars, he has the state minimum with very high deductible. It costs MORE on the month than what mine does, which is crazy, mine is for 2 cars, full coverage with all options, roadside assistance and the lowest deductions possible."

"It’s a really good company that cares about its customers."

"Not too pricey, easy to deal with and get ahold of. Great customer service and really good policy"

"That they are a reliable insurance company with affordable rates."

"They care about the consumer"

"Very helpful and quickly process claims"

"The site is easy to navigate and their rates are he lowest. They have a great customer service dept also"

"They do good job"

"Excellent customer service and good prices."

"State Farm has the best customer service. My agent actually invited me to meet with her and we did at Dunkin Donuts in town where I live. They have the best prices and no other insurance company can beat them. I pay $36 a month total for car and renters insurance. I couldn't be happier."

"They have excellent customer service and seem to care about me"

"I have a good experience very good when I call them by phone"

"They really care about their customers"

"It's mostly reliable, would recommend."

"I've had insurance with only three companies in the past 25 years. This is the only company that has taken the time to call me to request a personal visit to go over both of my policies to confirm I have the appropriate coverage. That conveyed to me that I am a more than a policy to them, I am human."

"State farm is a little more, but they make sure I am taken care of, and they resolve issues promptly."

"They are a great company"

"They are a great company. They listen to all questions, wants and needs."

"They are very personal and remember who you are they go out of their way to help you out with anything ever"

"They have great customer service and offered me the best price."

"They have plans for every budget, the are there for your family with a very caring and loving heart"

"They truly care and go out of their way to provide great service"

"Very customer friendly easy to contact and very knowledgeable"

"They are the best, been with them since 15 yrs old and never had one problem"

"All I have to do is call or go to the office and they whatever I need to help me. They know me by name."

"State Farm is affordable, has polices that are customizable to me, I have used State Farm for a long time"

"Our pricing is the lowest I've ever seen anywhere."

"They seem to be helpful. If you don't have to see them in person they're technology is easy to navigate online and through app. Easy to maintain account on a monthly basis. Personable and trustworthy."

"The agent always try to help"

"People are competent and good at their jobs."

"Reliable, unexpensive, easy to deal with"

"Excellent company that has met my needs in terms of the policy purchased and all things relevant to it"

"I feel it's comparable to many insurers. It has competitive pricing and I think it has good customer service. I also feel like it is a reliable company with a good reputation and good history"

"The company is easy to deal with them....always ready to help you.."

"That the customer service is good. If you ask a question they take the time to explain it to you"

"They have a good price and good customer service"

"Good company"

"It has been fine"

"It's a great company because they are there for you. They act like you are a part of their family."

"They are great and easy to work with, via the internet, phone or in person. They are always quick to respond to my needs."

"They are friendly and easy to work with"

"Rates continue to increase without any claims"

"They stand behind their insurance. I feel well protected in case of an accident. Personal employee and agent are easy to contact to handle my concerns. I feel that I am not over charged for the coverage. Thank you, Darlene."

"They give me the best rate and prices when I bundle my insurance needs."

"Great customer serive"

"Reps always there when you need them"

"Excellent customer service"

"Fast, easy prompt, friendly service"

"My State Farm Agent is more like family than an agent. She goes above and beyond for my family."

"My local rep knows my family and trys to give us the best deal that she can."

"Our State Farm rep is great...and his office is staffed by very competent and helpful folks."

"State Farm is a good insurance company and are great to work with."

"The place is local, so easy to deal with."

"Their rates are OK"

"They are expensive"

"They are kind, I don't have to wait long to get my questions answered I can call them anytime they seem to care about their customers. They make recommendations for coverage make you feel important"

"They are there for you when you need them. And they are always very knowledgeable about their products"

"They fulfill claims well but they take a long time to get back to you."

"Very ethical"

"We have had no problem them with them. They have great coverage. And all questions and problems are answeres and handeles quickly and efficiently. Very personal."

"Everyone at the local office that I have dealt with has been super friendly and easy to work with. I have thankfully not had to file a claim so I really cannot give information about that."

"I have good experience because this comapny give additional benefits on auto insurance policies."

"They hire good people"

"They are nice people and will tend to your needs"

"Anytime I have to call an agent for any reason they are very helpful and try to do everything they can to help me."

"Easy to work with agents"

"Good value and good service"

"I was robbed at gun point and they called me daily to see how I was doing."

"I would like to say that it is good and that when the contacts are very friendly"

"I would want them to know that they are polite and respectful and will help you find the policy and price for your budget."

"That they are an excellent company."

"They are there to help you in anyway possible. They make me feel like a valued customer"

"They respond to phone calls promptly, they are friendly and attentive"

"They are prompt in helping you find answers about your policy"

"Easy to reach, responds quickly"

"I would like others to know how they are responsible and friendly"

"They are reliable"

"They treat me well"

"Very easy to work with no problems and a great price for covarage"

"Great customer service"

"It's easy to login and I am able to communicate on phone easily."

"Whenever I call my local State Farm agent, he is always there to answer all my questions. State Farm has the best price for the coverage I need."

"I have not found a company or local office that can compare to the excellent experience and service of this insurer."

"Responsive."

"Professional, good customer service, the price is little high."

"This insurance company’s office is very close to where I live i can go there any time the office is open with questions and concerns I may have. The staff are very friendly and helpful."

"They are easy to reach."

"They go out of their way to try to help me save on insurance. One of my cars is 12 years old with 250,000 miles. They called me the other day to suggest dropping collision coverage off the car to save $250 a year."

"Cares about your needs"

"Loyalty is rewarded with many different discounts."

"I have always been able to reach a live person and they have always been able to answer my questions. For example, I called and asked how much more it would be to add another vehicle and driver and they was always able to give me an exact quote and if I was eligible for a discounted price they let me that too"

"I have very postitive feeling with this company."

"Love them and would never consider going anywhere else. They are always there and all ways dependable"

"They always treat you like family. Everyone, I have spoken to there has been extremely kind."

"They give personal attention when you walk into their office even without an appointment."

"They educated me on benefits of multiple policies."

"Totally satisfied and would like to recommend others also"

"The fulfill my needs they help you understand how it all works they are polite and curteous. They take care of your troubles fast. I broke down had to have car towed but guy could not get till later that day. While waiting for my brother to come pick me up I called my insurer just to check if I left here and something happened would it be covered. The customer service rep told me I was good then went in my account and said I had towing she told me just pay tow truck get receipt bring it in and I will get paid back for cost of tow! Such awesome service."

"Good service, caring staff"

"Good products, fair rates, good customer service"

"It's easy to get them and provides good customer service."

"A real person in the office, they are very available and always get back to me. Had several questions at one point, and they patiently listened and answered them and showed where to find the information in the policy and online. Followed up a few days later to see if there were any details they hadn't answered."

"Is an excellent insurance provider that I hope to never use"

"Easy to reach. Always answers my questions"

"Easy to use applications"

"Excellent servicce and coverage."

"I can call or email an agent and they will always get back to me in an appropriate amount of time. They also look for ways to save me money."

"State Farm takes good care of its customers"

"They are caring and have good rates"

"Very nice customer service in person"

"Actually all my needs are met"

"Great customer service and reasonable rates"

"Very personable"

"Mobile application is easy to connect. User friendly and quick."

"The price is competitive. They respond to claim quickly and they process claims in a timely manner. Customer service is very friendly and they seem to care for their customers."

"They are there when I need them."

"Easy to navigate. Good applications they have."

"Good follow up when required."

"Low price, good customer service"

"They answer all my questions and help me save"

"They take care of their customers. We are treated like people, not just some number."

"It is reliable and pays in a reasonable time frame"

"Our agent is always available."

"Provides prompt service, local agent is very responsive, good claims service"

"The fact that I can either call them up or just drive to my agent and discuss whatever issue I may have. I've been with them for over 20 years"

"They have friendly & knowledgeable people that are available when I need them. I've only filed 1 claim in over 15 years, and it was a seamless process with immediate payment, and the amount paid was a fair price. There are several payment methods available for premiums as well."

"They are responsive to my requests"

"Easy to talk with a person, no automated menus to go through. Agent is personable and diligent to get me the best coverage for the money. Claims handled within 24 hrs or less."

"Having a local State Farm agent is absolutely the best way to deal with insurance companies"

"State Farm is good overall, they might not offer the lowest initial rate but after being with them for a long time they discount it and nobody else has offered a lower rate for the same coverage."

"Excellent service, best price on combined auto and home"

"I have been with this company for at least 25 years and have not had any problems."

"They answer your questions quickly"

"They are a good company and always looking to help"

"They are very friendly and helpful"

"I like my agent and insurance company very much"

"Excellent service never a problem"

"Good low cost insurance for seniors and low income people."

"Good stable company that has treated me fairly for over 56 years."

"State Farm has always been there whenever we have needed them."

"They are great and ensure that all my needs are met."

"They have served me for over 40 years and I've stayed due to the service"

"My experience with this company is excellent"

"They are very good but little expensive."

"Give me the best pricing on my policies"

"Great customer service"

"They know me by name, the agent is a part of our community."

"When visiting in person, it is a warm, friendly atmosphere. I love the historic home that is the office. Whenever I call, a real person answers and takes care of my needs in a timely manner. As a female, I love the all female team. I also enjoy the informative emails I receive from the company."

"Fast, friendly service and representatives."

"They are friendly, knowledgeable and easy to deal with. I like having the office close by if you need help you can just stop in and they are happy to help you."

"That it is responsive, caring, empathetic, and competitive in services and prices it offers."

"Wonderful agent; very hands on. Does nice things for our town. Calls to see if everything is going okay..."

"Couldn't be happier"

"Fantastic customer service available 24/7"

"Good claims service - fast and friendly"

"Our rep's are friendly and caring. Near by so I don't have to travel far to their office. When I have a question and my rep's can't answer or are not sure, they immediately call corp. for the answer. But that almost never happens. We have been with State Farm all our driving lives. They take their time with me. I do not feel rushed in any way."

"They are great with auto insurance needs and I am sure that they will be great if I ever need to file a homeowners claim when I need to."

"They are very friendly and helpful when I drop into their office."

"They do a good job when you call a live person but website is not the greatest and it keeps locking me out."

"Very reliable and safe for the future."

"I have been with them for a long time. They are prompt and courtious"

"My agent makes sure I am covered completly covered and check in to go over my coverage every year."

"They do a good job overall"

"The State farm insurance agent I have is very personable and easy to understand. He has explained my insurance policies and has gotten me a great premium price."

"Fair prices with bundled discounts"

"My insurer is always available and answer my questions completely. There has never been any problem with getting my vehicle repaired or a window replaced."

"Easy to use and handle."

"Service is quite satisfactory."

"They are excellent. You always get a live person, they return calls in a timely manner and they are very helpful"

"Would like to recommend others. Personal touch with representatives."

"I feel they are a solid company with a good reputation"

"I've been with this company my entire life, somewhat amazed that if you make a home claim your rate automatically increases. Seem like a punishment vs a reward."

"Reliable with a good provider network"

"They provide average coverage."