State Farm Auto Insurance Ratings
Product
Auto
Overall
84.06
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
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AM Best Financial Strength RatingsOctober 31, 2019
A++
Other Companies to Consider:
Go to State Farm site now to get a quote
Reasons for Buying from State Farm
Customers of State Farm originally decided to purchase from the company for these reasons:
| Recommended by friend or family member | 25% |
| Offered best price | 22% |
| Reputation | 21% |
| Was the company my parents had | 19% |
| I had other insurance with this company | 7% |
| Saw TV commercial | 3% |
| Saw online ad | 2% |
| Financial Strength rating | 1% |
| The company website and mobile apps are easy to use and helpful | 1% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
35%
Satisfied - Fulfills my needs okay.
30%
Completely satisfied - Gives me what I want and more.
19%
Never visited or used website or mobile app.
14%
Neutral - No good or bad feelings on this.
2%
Not Satisfied - Is not a good website or app.
0%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.
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About State Farm
Types of auto coverage
- Auto
- Pay-as-you-drive plan: Safe & Save with In-Drive
- Antique autos
- Motorcycles
- Boat
- Off-road vehicles
- Rideshare (in certain states)
Additional policies offered
- Homeowners
- Condominium
- Renters
- Umbrella liability
- Health
- Long-term care
- Disability
Best Auto Insurance Companies 2020: How State Farm Auto Insurance Compares
State Farm earned eleventh place with an overall score of 84.06 in the 2020 consumer survey, less than a point behind the preceding five carriers. State Farm’s highest ranking in individual categories was ninth, for customer service, with a score of 87.12. It came in at No. 11 for price (78.13) and in the middle of pack for claims handling, at twelfth for price (88.43). For usefulness of its website and apps, State Farm ranked tenth, with a score of 82.68. The majority of those surveyed (94.57%) said they planned to renew their auto policy with Safeco, and 82% would recommend the company
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of State Farm's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, State Farm (NAIC# 25178) had a complaint ratio of 0.49 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Like a good neighbor
State Farm is a private company that has been handling insurance claims since 1922. During that time, it has grown to offer a myriad of additional financial products, such as loans, banking and retirement accounts, investment accounts and estate planning.
Did you know its well-known slogan, "Like a good neighbor, State Farm is there," was written by singer/songwriter Barry Manilow in 1971?
Consider State Farm for in-person agents or the tech savvy
State Farm is the nation’s largest private passenger car insurance company in the U.S., with more than 19,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you’ll have an agent available in your area ready to meet with you at your convenience.
Consider State Farm if you prefer having a brick-and-mortar location to visit with an actual agent in front of you. But don’t be fooled into thinking this approach is old-fashioned, the company also offers many services via mobile devices, as well as dedicated team to social media communication.
Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is specially geared toward drivers under 25, and a third helps you organize you next residential move. Customers who enjoy the resources and benefits found in the apps will appreciate the constant innovation that State Farm emphasizes.
Contact information
Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Customer care/Claims: 800-782-8332
Coverage Options
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"Perfect policy for me"
-Age 18-36, Florida
"State Farm Auto Insurance is more expensive than other companies but they do give discounts for safe driving and multicar families. The local offices are small town businesses and give personal service."
-Age 18-36, Florida
"They are always helpful and polite. I have never had a problem with them"
-Age 18-36, Florida
"They have great insurance agents. I've always had great experiences with my agent, she's always pleasant and helpful."
-Age 18-36, Florida
"This a great company that give to me the best atettion ever.. They make me feel loved"
-Age 18-36, Florida
"Best customer service I've ever received"
-Age 18-36, Georgia
"They are very professional and give good service"
-Age 18-36, Georgia
"I always tell people to check out my insurance agent because of how helpful they have always been. I've had the same insurance company and agent since I was 16."
-Age 18-36, Illinois
"It has been a good experience."
-Age 18-36, Indiana
"That the people are nice and trustworthy"
-Age 18-36, Indiana
"They are easy to reach, and the price is right."
-Age 18-36, Indiana
"They are a great company"
-Age 18-36, Kentucky
"Excellent insurer"
-Age 18-36, Louisiana
"Very helpfull and reliable"
-Age 18-36, Louisiana
"Is it good and cheap and affordable insurance company and I will tell people to get it"
-Age 18-36, Maryland
"Always been able to reach a person easily when needed."
-Age 18-36, Michigan
"It was fast and easy to set up"
-Age 18-36, Michigan
"They are quick and friendly"
-Age 18-36, Michigan
"My insurance company provides me great information about the company and my insurance."
-Age 18-36, Missouri
"Reputable and good service, feel I'm covered by a good company."
-Age 18-36, Missouri
"Good customer service"
-Age 18-36, Nevada
"Great and trustworthy"
-Age 18-36, Nevada
"They never tire trying to resolve your issue"
-Age 18-36, Nevada
"Friendly and easy to reach"
-Age 18-36, New Jersey
"I get a good price for bundling, thankfully I haven't had to file any claims but when I do need to speak witt hem, they were easy to get ahold of"
-Age 18-36, New Jersey
"I had financial issues and had to request they postpone my payment for 30 days, they were very understanding, did not argue, and sounded pleased to have helped me."
-Age 18-36, New Jersey
"Excellent attention, online or by phone day or night, follow up on your claim, the prices of the policies are competitive, the insurance company has a good reputation"
-Age 18-36, New York
"I feel positive about this company with the service I've had so far"
-Age 18-36, New York
"I liked that they knew that the quality and the good service they provide are of high efficiency"
-Age 18-36, New York
"That give us exactly what we need"
-Age 18-36, New York
"The agents do a good job."
-Age 18-36, New York
"It is easy to get a quote online."
-Age 18-36, North Carolina
"They have a helpful custumer service."
-Age 18-36, North Carolina
"That it is reliable and you can tell they really care about the needs of their customers and are not just about getting your money."
-Age 18-36, North Carolina
"Buying a policy was fast and easy"
-Age 18-36, North Carolina
"It is a good company"
-Age 18-36, Ohio
"That they really help with the problems you might have and that they are always their when you need them. Also they have great customer service and great agents to help."
-Age 18-36, Ohio
"Each of the customer Service representatives are caring, thoughtful, and helpful. They provide excellent service!"
-Age 18-36, Pennsylvania
"Good service, always there and helpful, no issues thus far"
-Age 18-36, Pennsylvania
"No bad experience and helpful"
-Age 18-36, Pennsylvania
"State Farm has great customer service. As an insurance company, they have great prices and are really easy to work with."
-Age 18-36, Pennsylvania
"They are local and willing to help people."
-Age 18-36, Pennsylvania
"They get to know you on a personal level"
-Age 18-36, Pennsylvania
"They have great customer service."
-Age 18-36, Pennsylvania
"I feel so good with my insurer"
-Age 18-36, South Carolina
"Ask as many questions as you can think of as the representive will fill you in completely while making sure you understood all the information as simply as possible"
-Age 18-36, Tennessee
"Fast efficient service"
-Age 18-36, Texas
"I feel like my issues truly matter to them"
-Age 18-36, Texas
"It's been all good service so far"
-Age 18-36, Texas
"They cover everything with fast help."
-Age 18-36, Texas
"I like this company a lot"
-Age 18-36, Texas
"It is one of the most complete companies that I recommend."
-Age 18-36, Virginia
"Good coverage plans to choose from "
-Age 18-36, Washington
"My experience was pleasant, the attention is very good and the process is fast"
-Age 18-36, Washington
"They are willing to go out of their way to help you"
-Age 18-36, West Virginia
"It is an easy company to work with and the price is not too bad."
-Age 18-36, Alabama
"It's been a good experience overall. The price is a bit high, but I feel it's worth it."
-Age 18-36, Alabama
"I love this companiy,they are one of the best out there. Very professional, good customer services and very easy to use mobile app and a user friendly website to easily get through to them."
-Age 18-36, Alaska
"Is the most fantastic insurance brand to go with"
-Age 18-36, Arizona
"Very Good"
-Age 18-36, Arizona
"High quality and innovative"
-Age 18-36, California
"I want others to know that they have good customer service that tries to solve problems as soon as possible, and will respond quickly. However, it is one of the more expensive companies"
-Age 18-36, California
"I would want them to know that the company has great customer service and will work with you if something goes wrong."
-Age 18-36, California
"It's very easy to talk to them and you always have a response"
-Age 18-36, California
"They seem genuine, I've never had any problems or surprises."
-Age 18-36, California
"Very polite and quick to respond"
-Age 18-36, California
"When I call my insurer I always responded with a good attitude even when I was upset"
-Age 18-36, California
"It's a good company and supports its customers"
-Age 18-36, California
"If you feel stressed, they will definitely help get rid of that by reassuring you that you're covered"
-Age 18-36, Colorado
"They have great reputation. I am ok with them and very easy to talk with their people."
-Age 18-36, Delaware
"Very helpful customer service."
-Age 18-36, Delaware
"I'm getting a great price"
-Age 18-36, Florida
"They are very fast and nice attention to my needs."
-Age 18-36, Florida
"State farm offers discounts when you have your auto and home insurance with the same company."
-Age 37-52, Arizona
"Friendly personal service"
-Age 37-52, California
"Good company good people"
-Age 37-52, California
"They are good and are fast to response easy to work with them"
-Age 37-52, California
"Good company"
-Age 37-52, Florida
"Great price well known company"
-Age 37-52, Florida
"Having had Allstate in comparison, it's cheaper and has covered more of my needs."
-Age 37-52, Florida
"I have not had any issues with them, easy to work with."
-Age 37-52, Florida
"Low deductibles and fast calsims service"
-Age 37-52, Florida
"State Farm is alwayss there for me like a long time friend that I can count on in the future."
-Age 37-52, Florida
"I have good coverages with them"
-Age 37-52, Florida
"They are very prompt with claims payment"
-Age 37-52, Florida
"They give you what you need"
-Age 37-52, Florida
"They take your calls. They are ready to answer any questions. I even had a friend call to ask them a question and they took the call."
-Age 37-52, Florida
"With a dad that spent his career as a Catastrophe Insurance Adjuster, State Farm will not go out of business during/after a disaster and you will get covered for sure."
-Age 37-52, Florida
"Great customer service!!"
-Age 37-52, Georgia
"They really have caring, helpful people it is not just for the commercials"
-Age 37-52, Georgia
"Their service has improved noticeably over the past four years, the app and online website allows me to do virtually everything now, and I don't need to spend time on the phone with anyone."
-Age 37-52, Georgia
"Very good service"
-Age 37-52, Georgia
"Happy with the company reputation and services."
-Age 37-52, Idaho
"Covers everying including rental car"
-Age 37-52, Illinois
"I get an annual phone call to go over our rates and how they could help us save money."
-Age 37-52, Illinois
"Innovative thinking. Great experience."
-Age 37-52, Indiana
"Great company"
-Age 37-52, Kentucky
"I'm going to give an awesome example of how good this insurance is. My friend has insurance with a different company on 2 cars, he has the state minimum with very high deductible. It costs MORE on the month than what mine does, which is crazy, mine is for 2 cars, full coverage with all options, roadside assistance and the lowest deductions possible."
-Age 37-52, Kentucky
"It's a really good company that cares about its customers."
-Age 37-52, Kentucky
"Not too pricey, easy to deal with and get ahold of. Great customer service and really good policy"
-Age 37-52, Kentucky
"That they are a reliable insurance company with affordable rates."
-Age 37-52, Kentucky
"They care about the consumer"
-Age 37-52, Kentucky
"Very helpful and quickly process claims"
-Age 37-52, Kentucky
"The site is easy to navigate and their rates are he lowest. They have a great customer service dept also"
-Age 37-52, Louisiana
"They do good job"
-Age 37-52, Louisiana
"Excellent customer service and good prices."
-Age 37-52, Maine
"State Farm has the best customer service. My agent actually invited me to meet with her and we did at Dunkin Donuts in town where I live. They have the best prices and no other insurance company can beat them. I pay $36 a month total for car and renters insurance. I couldn't be happier."
-Age 37-52, Maine
"They have excellent customer service and seem to care about me"
-Age 37-52, Maine
"I have a good experience very good when I call them by phone"
-Age 37-52, Maryland
"They really care about their customers"
-Age 37-52, Maryland
"It's mostly reliable, would recommend."
-Age 37-52, Massachusetts
"I've had insurance with only three companies in the past 25 years. This is the only company that has taken the time to call me to request a personal visit to go over both of my policies to confirm I have the appropriate coverage. That conveyed to me that I am a more than a policy to them, I am human."
-Age 37-52, Michigan
"State farm is a little more, but they make sure I am taken care of, and they resolve issues promptly."
-Age 37-52, Michigan
"They are a great company"
-Age 37-52, Michigan
"They are a great company. They listen to all questions, wants and needs."
-Age 37-52, Michigan
"They are very personal and remember who you are they go out of their way to help you out with anything ever"
-Age 37-52, Michigan
"They have great customer service and offered me the best price."
-Age 37-52, Michigan
"They have plans for every budget, the are there for your family with a very caring and loving heart"
-Age 37-52, Michigan
"They truly care and go out of their way to provide great service"
-Age 37-52, Michigan
"Very customer friendly easy to contact and very knowledgeable"
-Age 37-52, Michigan
"They are the best, been with them since 15 yrs old and never had one problem"
-Age 37-52, Minnesota
"All I have to do is call or go to the office and they whatever I need to help me. They know me by name."
-Age 37-52, Mississippi
"State Farm is affordable, has polices that are customizable to me, I have used State Farm for a long time"
-Age 37-52, Missouri
"Our pricing is the lowest I've ever seen anywhere."
-Age 37-52, Nevada
"They seem to be helpful. If you don't have to see them in person they're technology is easy to navigate online and through app. Easy to maintain account on a monthly basis. Personable and trustworthy."
-Age 37-52, Nevada
"The agent always try to help"
-Age 37-52, New Jersey
"People are competent and good at their jobs."
-Age 37-52, New Jersey
"Reliable, unexpensive, easy to deal with"
-Age 37-52, New Jersey
"Excellent company that has met my needs in terms of the policy purchased and all things relevant to it"
-Age 37-52, New York
"I feel it's comparable to many insurers. It has competitive pricing and I think it has good customer service. I also feel like it is a reliable company with a good reputation and good history"
-Age 37-52, New York
"The company is easy to deal with them....always ready to help you.."
-Age 37-52, New York
"That the customer service is good. If you ask a question they take the time to explain it to you"
-Age 37-52, New York
"They have a good price and good customer service"
-Age 37-52, New York
"Good company"
-Age 37-52, North Carolina
"It has been fine"
-Age 37-52, North Carolina
"It's a great company because they are there for you. They act like you are a part of their family."
-Age 37-52, North Carolina
"They are great and easy to work with, via the internet, phone or in person. They are always quick to respond to my needs."
-Age 37-52, North Carolina
"They are friendly and easy to work with"
-Age 37-52, North Dakota
"Rates continue to increase without any claims"
-Age 37-52, Ohio
"They stand behind their insurance. I feel well protected in case of an accident. Personal employee and agent are easy to contact to handle my concerns. I feel that I am not over charged for the coverage. Thank you, Darlene."
-Age 37-52, Ohio
"They give me the best rate and prices when I bundle my insurance needs."
-Age 37-52, Oklahoma
"Great customer serive"
-Age 37-52, Oregon
"Reps always there when you need them"
-Age 37-52, Pennsylvania
"Excellent customer service"
-Age 37-52, Pennsylvania
"Fast, easy prompt, friendly service"
-Age 37-52, Pennsylvania
"My State Farm Agent is more like family than an agent. She goes above and beyond for my family."
-Age 37-52, Pennsylvania
"My local rep knows my family and trys to give us the best deal that she can."
-Age 37-52, Pennsylvania
"Our State Farm rep is great...and his office is staffed by very competent and helpful folks."
-Age 37-52, Pennsylvania
"State Farm is a good insurance company and are great to work with."
-Age 37-52, Pennsylvania
"The place is local, so easy to deal with."
-Age 37-52, Pennsylvania
"Their rates are OK"
-Age 37-52, Pennsylvania
"They are expensive"
-Age 37-52, Pennsylvania
"They are kind, I don't have to wait long to get my questions answered I can call them anytime they seem to care about their customers. They make recommendations for coverage make you feel important"
-Age 37-52, Pennsylvania
"They are there for you when you need them. And they are always very knowledgeable about their products"
-Age 37-52, Pennsylvania
"They fulfill claims well but they take a long time to get back to you."
-Age 37-52, Pennsylvania
"Very ethical"
-Age 37-52, Pennsylvania
"We have had no problem them with them. They have great coverage. And all questions and problems are answeres and handeles quickly and efficiently. Very personal."
-Age 37-52, Pennsylvania
"Everyone at the local office that I have dealt with has been super friendly and easy to work with. I have thankfully not had to file a claim so I really cannot give information about that."
-Age 37-52, South Carolina
"I have good experience because this comapny give additional benefits on auto insurance policies."
-Age 37-52, South Dakota
"They hire good people"
-Age 37-52, Tennessee
"They are nice people and will tend to your needs"
-Age 37-52, Tennessee
"Anytime I have to call an agent for any reason they are very helpful and try to do everything they can to help me."
-Age 37-52, Texas
"Easy to work with agents"
-Age 37-52, Texas
"Good value and good service"
-Age 37-52, Texas
"I was robbed at gun point and they called me daily to see how I was doing."
-Age 37-52, Texas
"I would like to say that it is good and that when the contacts are very friendly"
-Age 37-52, Texas
"I would want them to know that they are polite and respectful and will help you find the policy and price for your budget."
-Age 37-52, Texas
"That they are an excellent company."
-Age 37-52, Texas
"They are there to help you in anyway possible. They make me feel like a valued customer"
-Age 37-52, Texas
"They respond to phone calls promptly, they are friendly and attentive"
-Age 37-52, Texas
"They are prompt in helping you find answers about your policy"
-Age 37-52, Utah
"Easy to reach, responds quickly"
-Age 37-52, Virginia
"I would like others to know how they are responsible and friendly"
-Age 37-52, Virginia
"They are reliable"
-Age 37-52, Virginia
"They treat me well"
-Age 37-52, Washington
"Very easy to work with no problems and a great price for covarage"
-Age 37-52, West Virginia
"Great customer service"
-Age 37-52, Wisconsin
"They give personal attention when you walk into their office even without an appointment."
-Age 53+, North Carolina
"They educated me on benefits of multiple policies."
-Age 53+, North Dakota
"Totally satisfied and would like to recommend others also"
-Age 53+, North Dakota
"The fulfill my needs they help you understand how it all works they are polite and curteous. They take care of your troubles fast. I broke down had to have car towed but guy could not get till later that day. While waiting for my brother to come pick me up I called my insurer just to check if I left here and something happened would it be covered. The customer service rep told me I was good then went in my account and said I had towing she told me just pay tow truck get receipt bring it in and I will get paid back for cost of tow! Such awesome service."
-Age 53+, Ohio
"Good service, caring staff"
-Age 53+, Oklahoma
"Good products, fair rates, good customer service"
-Age 53+, Oregon
"It's easy to get them and provides good customer service."
-Age 53+, Oregon
"A real person in the office, they are very available and always get back to me. Had several questions at one point, and they patiently listened and answered them and showed where to find the information in the policy and online. Followed up a few days later to see if there were any details they hadn't answered."
-Age 53+, Pennsylvania
"Is an excellent insurance provider that I hope to never use"
-Age 53+, Pennsylvania
"Easy to reach. Always answers my questions"
-Age 53+, Pennsylvania
"Easy to use applications"
-Age 53+, Pennsylvania
"Excellent servicce and coverage."
-Age 53+, Pennsylvania
"I can call or email an agent and they will always get back to me in an appropriate amount of time. They also look for ways to save me money."
-Age 53+, Pennsylvania
"State Farm takes good care of its customers"
-Age 53+, Pennsylvania
"They are caring and have good rates"
-Age 53+, Pennsylvania
"Very nice customer service in person"
-Age 53+, Pennsylvania
"Actually all my needs are met"
-Age 53+, South Carolina
"Great customer service and reasonable rates"
-Age 53+, South Carolina
"Very personable"
-Age 53+, South Carolina
"Mobile application is easy to connect. User friendly and quick."
-Age 53+, South Dakota
"The price is competitive. They respond to claim quickly and they process claims in a timely manner. Customer service is very friendly and they seem to care for their customers."
-Age 53+, Tennessee
"They are there when I need them."
-Age 53+, Tennessee
"Easy to navigate. Good applications they have."
-Age 53+, Texas
"Good follow up when required."
-Age 53+, Texas
"Low price, good customer service"
-Age 53+, Texas
"They answer all my questions and help me save"
-Age 53+, Texas
"They take care of their customers. We are treated like people, not just some number."
-Age 53+, Texas
"It is reliable and pays in a reasonable time frame"
-Age 53+, Vermont
"Our agent is always available."
-Age 53+, Virginia
"Provides prompt service, local agent is very responsive, good claims service"
-Age 53+, Washington
"The fact that I can either call them up or just drive to my agent and discuss whatever issue I may have. I've been with them for over 20 years"
-Age 53+, Washington
"They have friendly & knowledgeable people that are available when I need them. I've only filed 1 claim in over 15 years, and it was a seamless process with immediate payment, and the amount paid was a fair price. There are several payment methods available for premiums as well."
-Age 53+, West Virginia
"They are responsive to my requests"
-Age 53+, Alaska
"Easy to talk with a person, no automated menus to go through. Agent is personable and diligent to get me the best coverage for the money. Claims handled within 24 hrs or less."
-Age 53+, Arizona
"Having a local State Farm agent is absolutely the best way to deal with insurance companies"
-Age 53+, Arizona
"State Farm is good overall, they might not offer the lowest initial rate but after being with them for a long time they discount it and nobody else has offered a lower rate for the same coverage."
-Age 53+, Arizona
"Excellent service, best price on combined auto and home"
-Age 53+, Arkansas
"I have been with this company for at least 25 years and have not had any problems."
-Age 53+, Arkansas
"They answer your questions quickly"
-Age 53+, Arkansas
"They are a good company and always looking to help"
-Age 53+, Arkansas
"They are very friendly and helpful"
-Age 53+, Arkansas
"I like my agent and insurance company very much"
-Age 53+, California
"Excellent service never a problem"
-Age 53+, California
"Good low cost insurance for seniors and low income people."
-Age 53+, California
"Good stable company that has treated me fairly for over 56 years."
-Age 53+, California
"State Farm has always been there whenever we have needed them."
-Age 53+, Colorado
"They are great and ensure that all my needs are met."
-Age 53+, Colorado
"They have served me for over 40 years and I've stayed due to the service"
-Age 53+, Colorado
"My experience with this company is excellent"
-Age 53+, Connecticut
"They are very good but little expensive."
-Age 53+, Delaware
"Give me the best pricing on my policies"
-Age 53+, Florida
"Great customer service"
-Age 53+, Florida
"They know me by name, the agent is a part of our community."
-Age 53+, Florida
"When visiting in person, it is a warm, friendly atmosphere. I love the historic home that is the office. Whenever I call, a real person answers and takes care of my needs in a timely manner. As a female, I love the all female team. I also enjoy the informative emails I receive from the company."
-Age 53+, Florida
"Fast, friendly service and representatives."
-Age 53+, Georgia
"They are friendly, knowledgeable and easy to deal with. I like having the office close by if you need help you can just stop in and they are happy to help you."
-Age 53+, Georgia
"That it is responsive, caring, empathetic, and competitive in services and prices it offers."
-Age 53+, Hawaii
"Wonderful agent; very hands on. Does nice things for our town. Calls to see if everything is going okay..."
-Age 53+, Idaho
"Couldn't be happier"
-Age 53+, Illinois
"Fantastic customer service available 24/7"
-Age 53+, Illinois
"Good claims service - fast and friendly"
-Age 53+, Illinois
"Our rep's are friendly and caring. Near by so I don't have to travel far to their office. When I have a question and my rep's can't answer or are not sure, they immediately call corp. for the answer. But that almost never happens. We have been with State Farm all our driving lives. They take their time with me. I do not feel rushed in any way."
-Age 53+, Illinois
"They are great with auto insurance needs and I am sure that they will be great if I ever need to file a homeowners claim when I need to."
-Age 53+, Illinois
"They are very friendly and helpful when I drop into their office."
-Age 53+, Illinois
"They do a good job when you call a live person but website is not the greatest and it keeps locking me out."
-Age 53+, Illinois
"Very reliable and safe for the future."
-Age 53+, Illinois
"I have been with them for a long time. They are prompt and courtious"
-Age 53+, Indiana
"My agent makes sure I am covered completly covered and check in to go over my coverage every year."
-Age 53+, Kansas
"They do a good job overall"
-Age 53+, Kentucky
"The State farm insurance agent I have is very personable and easy to understand. He has explained my insurance policies and has gotten me a great premium price."
-Age 53+, Maine
"Fair prices with bundled discounts"
-Age 53+, Maryland
"My insurer is always available and answer my questions completely. There has never been any problem with getting my vehicle repaired or a window replaced."
-Age 53+, Maryland
"Easy to use and handle."
-Age 53+, Michigan
"Service is quite satisfactory."
-Age 53+, Michigan
"They are excellent. You always get a live person, they return calls in a timely manner and they are very helpful"
-Age 53+, Michigan
"Would like to recommend others. Personal touch with representatives."
-Age 53+, Michigan
"I feel they are a solid company with a good reputation"
-Age 53+, Minnesota
"I've been with this company my entire life, somewhat amazed that if you make a home claim your rate automatically increases. Seem like a punishment vs a reward."
-Age 53+, Minnesota
"Reliable with a good provider network"
-Age 53+, Minnesota
"They provide average coverage."
-Age 53+, Minnesota
"It's easy to login and I am able to communicate on phone easily."
-Age 53+, Missouri
"Whenever I call my local State Farm agent, he is always there to answer all my questions. State Farm has the best price for the coverage I need."
-Age 53+, Missouri
"I have not found a company or local office that can compare to the excellent experience and service of this insurer."
-Age 53+, Montana
"Responsive."
-Age 53+, Montana
"Professional, good customer service, the price is little high."
-Age 53+, New Jersey
"This insurance company's office is very close to where I live i can go there any time the office is open with questions and concerns I may have. The staff are very friendly and helpful."
-Age 53+, New Jersey
"They are easy to reach."
-Age 53+, New Jersey
"They go out of their way to try to help me save on insurance. One of my cars is 12 years old with 250,000 miles. They called me the other day to suggest dropping collision coverage off the car to save $250 a year."
-Age 53+, New Jersey
"Cares about your needs"
-Age 53+, New York
"Loyalty is rewarded with many different discounts."
-Age 53+, New York
"I have always been able to reach a live person and they have always been able to answer my questions. For example, I called and asked how much more it would be to add another vehicle and driver and they was always able to give me an exact quote and if I was eligible for a discounted price they let me that too"
-Age 53+, North Carolina
"I have very postitive feeling with this company."
-Age 53+, North Carolina
"Love them and would never consider going anywhere else. They are always there and all ways dependable"
-Age 53+, North Carolina
"They always treat you like family. Everyone, I have spoken to there has been extremely kind."
-Age 53+, North Carolina
"The website experience could be improved"
-Age 18-36, Illinois
"They are old fashioned and needs to modernize. They overcharge as well."
-Age 18-36, Maryland
"Prices are so high in my state that it is hard to have insurance. If rates went down alot of people would be happier."
-Age 18-36, Michigan
"They are usually prompt when you need help with something but can sometimes be difficult to get a hold of in an emergency. Updating info is simple"
-Age 18-36, Michigan
"So far I have no issues with my insurer"
-Age 18-36, New Hampshire
"It's a good company, but it tends to fail when you try to make a claim"
-Age 18-36, New Jersey
"The emergency tow coverage was deceiving. I had gotten a flat tire on a rental car and was unable to connect to a local towing service. Instead a good samaritan helped us put on the spare. The insurance agent wasn't very helpful and the coverage I thought I had (which I thought covered any car I was renting) was not true."
-Age 18-36, New Jersey
"Pick a good company because insurers are very important to have security to protect your car - not sure if this one is that good or not"
-Age 18-36, New York
"Consider that these insurance companies are a necessary asset for the welfare of life very important"
-Age 18-36, New York
"The company itself is great. Offers a multi-car discount. The office assistant at our representative's office is not helpful, won't fix our policy (change of vehicles) and didn't cancel our policy to move to another company because of the lack of cooperation on her part."
-Age 18-36, North Carolina
"Considering my car is 12 years old, I pay a bit too much for car insurance. Also, the interactions I've had with customer service haven't been the best."
-Age 18-36, Ohio
"There is better out there they have hidden fees"
-Age 18-36, Ohio
"There is cheaper insurance out there with same coverage"
-Age 18-36, Ohio
"I'd recommend if they could make it cheaper for us"
-Age 18-36, Arkansas
"It is a company that is always present when you need it"
-Age 18-36, California
"My insurance company needs to improve the customer service, at least the website, since it is very basic for my needs"
-Age 18-36, California
"I feel that is good so far, time will tell"
-Age 18-36, Florida
"It was a bit of a fight but they did eventually cover everything they were supposed to."
-Age 18-36, Florida
"Not really sure how I feel about them, good policy but high prices"
-Age 18-36, Florida
"Honestly, I think I'm just a number to them. but when I need them, they are fairly responsive. I will comment, that calling the national 800# -- rather than my local rep -- is faster."
-Age 37-52, California
"Not secure, no mood to recommend others."
-Age 37-52, Delaware
"I would like to try new options"
-Age 37-52, Florida
"Each agent and office is different even though they share the same insurance company name that is strange to me"
-Age 37-52, Georgia
"I don't like to nonchalant attitudes of my agent and not be able to have customer service fix issues .no changes can be made online"
-Age 37-52, Illinois
"I think they are average like most companies,"
-Age 37-52, Indiana
"The amount continuously goes up, it never goes down"
-Age 37-52, Kentucky
"My deductible is to high, why didn't someone explain it to me better."
-Age 37-52, Mississippi
"iIusually just pay the bill. I haven't had to really deal with the company other than check on rates sometimes."
-Age 37-52, New Jersey
"I have a lot of experience with my insurance company, all that can be said of my agent is to trust her and what coverages she said to do"
-Age 37-52, New York
"Seems like a pretty reputable Co."
-Age 37-52, New York
"The local agents are generally good. The one time I had a claim, it was processed very quickly and I was satisfied with the amount, but the claims department was not very timely or efficient with final paperwork and there were initially some errors that I had to have corrected."
-Age 37-52, Ohio
"They are good - but expensive"
-Age 37-52, Tennessee
"Expensive. Rates go up, even though you never file a claim."
-Age 37-52, Texas
"I would tell others they are a satisfactory company, nothing amazing"
-Age 53+, North Carolina
"Not happy, need to improve."
-Age 53+, Pennsylvania
"We had an accident occur in our front yard and it was recommended we claim it on our homeowners. We refused since we had no fault on this accident."
-Age 53+, Pennsylvania
"Very expensive, not in my budget."
-Age 53+, Rhode Island
"Never recommend this company to anyone"
-Age 53+, South Dakota
"Our old agent retired and they just assigned us a new one who is not near as good"
-Age 53+, Texas
"They charge too much and the agent I have is not very attentive to my needs."
-Age 53+, Virginia
"I've been satisfied other than when we experienced a wildfire and were displaced. We also lost alot of property. It was a very scary ordeal. We were used to dealing with the local office but for that we had to deal we someone we didn't know and never saw. He was terrible. He didn't care, he was rude and he was pushy. It made a really bad experience worse."
-Age 53+, Washington
"No problems with them"
-Age 53+, Washington
"Buying insurance with them is too complex and support personal can not effectively handle issues"
-Age 53+, Wisconsin
"This company tends to drop you if you have filed a claim. They just won't renew your policy or when they do, jack up the price a lot."
-Age 53+, California
"No issues so far"
-Age 53+, Florida
"Watch what they are doing"
-Age 53+, Georgia
"They do not have any local offices."
-Age 53+, Massachusetts
"Average at best"
-Age 53+, Michigan
"Hard to get a hold of when seeking questions"
-Age 53+, Michigan
"They will raise there fees without prior notice."
-Age 53+, Minnesota
"High premiums and rates"
-Age 53+, Mississippi