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State Farm Auto Insurance Ratings

Customer Satisfaction Ratings (based on 329 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
84.76
out of 100
89
87
81
82
86%
92%
A++
May 29, 2019
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Reasons for Buying from State Farm

Customers of State Farm originally decided to purchase from the company for these reasons:
Recommended by friend or family member27%
Reputation24%
Offered best price18%
Was the company my parents had7%
Saw TV commercial7%
I had other insurance with this company6%
Saw online ad6%
Financial Strength rating2%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 51%
I probably would recommend this company. 35%
Neutral 10%
I probably would not recommend this company. 4%
I would not recommend this company. 0%

Would you renew?

Yes 92%
No 8%

Website and Apps

How easy to use and how helpful they are
42%Good - Fulfills my needs
34%Excellent - Gives me what I need and more
15%Never visited/used website or mobile app
9%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

39%Phone
6%Email
36%In person
3%Smartphone app
17%Interactive website
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About State Farm

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan: Safe & Save with In-Drive
  • Antique autos
  • Motorcycles
  • Boat
  • Off-road vehicles
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Condominium
  • Renters
  • Umbrella liability
  • Health
  • Long-term care
  • Disability

Best Auto Insurance Companies: How State Farm Stacks Up

State Farm earned 14th place with an overall score of 84.76 in our consumer survey. Its ranked 12th an earned four stars for customer service. Price was a concern for some policyholders as it came in 18th place. Eighty-six percent of surveyed policyholders said they would recommend the company, but 92% said they would renew their State Farm auto policy.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, State Farm (NAIC# 25178) had a complaint ratio of 0.49 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Like a good neighbor

State Farm is a private company that has been handling insurance claims since 1922. During that time, it has grown to offer a myriad of additional financial products, such as loans, banking and retirement accounts, investment accounts and estate planning.

Did you know its well-known slogan, "Like a good neighbor, State Farm is there," was written by singer/songwriter Barry Manilow in 1971?


Consider State Farm for in-person agents or the tech savvy

State Farm is the nation’s largest private passenger car insurance company in the U.S., with more than 19,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you’ll have an agent available in your area ready to meet with you at your convenience.

Consider State Farm if you prefer having a brick-and-mortar location to visit with an actual agent in front of you. But don’t be fooled into thinking this approach is old-fashioned, the company also offers many services via mobile devices, as well as dedicated team to social media communication.   

Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is specially geared toward drivers under 25, and a third helps you organize you next residential move. Customers who enjoy the resources and benefits found in the apps will appreciate the constant innovation that State Farm emphasizes.  

Contact information

Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Customer care/Claims: 800-782-8332

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app Mobile app. The insurer offers an app for smartphones.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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