dcsimg
Go To Top
See Rankings of Other Top Insurance Companies

State Farm Auto Insurance Ratings

Customer Satisfaction Ratings (based on 329 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
84.76
out of 100
89
87
81
82
86%
92%
A++
Jul 4, 2017
See How Much You Can Save
Compare free quotes from companies near you
Please enter a valid zip
Go to State Farm site now to get a quote
Other Companies to Consider:

Reasons for Buying from State Farm

Customers of State Farm originally decided to purchase from the company for these reasons:
Recommended by friend or family member27%
Reputation24%
Offered best price18%
Was the company my parents had7%
Saw TV commercial7%
I had other insurance with this company6%
Saw online ad6%
Financial Strength rating2%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 51%
I probably would recommend this company. 35%
Neutral 10%
I probably would not recommend this company. 4%
I would not recommend this company. 0%

Would you renew?

Yes 92%
No 8%

Website and Apps

How easy to use and how helpful they are
42%Good - Fulfills my needs
34%Excellent - Gives me what I need and more
15%Never visited/used website or mobile app
9%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

39%Phone
6%Email
36%In person
3%Smartphone app
17%Interactive website

About State Farm

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan: Safe & Save with In-Drive
  • Antique autos
  • Motorcycles
  • Boat
  • Off-road vehicles
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Condominium
  • Renters
  • Umbrella liability
  • Health
  • Long-term care
  • Disability

Best Auto Insurance Companies 2018

State Farm earned 14th place with an overall score of 84.76 in the 2018 consumer survey. Its ranked 12th an earned four stars for customer service. Price was a concern for some policyholders as it came in 18th place. Eighty-six percent of surveyed policyholders said they would recommend the company, but 92% said they would renew their State Farm auto policy.

Like a good neighbor

State Farm is a private company that has been handling insurance claims since 1922. During that time, it has grown to offer a myriad of additional financial products, such as loans, banking and retirement accounts, investment accounts and estate planning.

Did you know its well-known slogan, "Like a good neighbor, State Farm is there," was written by singer/songwriter Barry Manilow in 1971?


Consider State Farm for in-person agents or the tech savvy

State Farm is the nation’s largest private passenger car insurance company in the U.S., with more than 18,000 agents serving its customers in communities across the U.S. and Canada. Odds are in your favor that you’ll have an agent available in your area ready to meet with you at your convenience.

Consider State Farm if you prefer having a brick-and-mortar location to visit with an actual agent in front of you. But don’t be fooled into thinking this approach is old-fashioned, the company also offers many services via mobile devices, as well as dedicated team to social media communication.   

Along with that social media team, State Farm uses not one, but six apps for mobile devices to connect with and empower customers. One aids in car shopping, another is specially geared toward drivers under 25, and a third helps you organize you next residential move. Customers who enjoy the resources and benefits found in the apps will appreciate the constant innovation that State Farm emphasizes.  

Contact information

Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

Customer care/Claims: 800-782-8332

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app Mobile app. The insurer offers an app for smartphones.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
Comments
0 Responses to "auto_state_farm"

No Comments

What do you think? You can add a helpful comment to this page by filling out the form below.
 
Was this page helpful?
How was your experience?

Thanks for your interest in our coverage! Your feedback is valuable to us.

Please write any more feedback or suggestions in the comment section to help us serve you better.