Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
3.5 ratings
Customer Service
3.5 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
84%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Allstate originally decided to purchase from the company for these reasons:
  • 26% Reputation
  • 20% Offered best price
  • 18% Recommended by friend or family member
  • 11% I had other insurance with this company
  • 9% Saw TV commercial
  • 6% Was the company my parents had
  • 5% Saw online ad
  • 3% The company website and mobile apps are easy to use and helpful
  • 2% Financial strength rating

How likely to recommend?

  • 51%I would definitely recommend this company
  • 33%I would probably recommend this company
  • 10%Neutral
  • 3%I would not recommend this company
  • 3%I would probably not recommend this company

Would you renew?

  • 89% Yes
  • 11% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 40%
  • Fairly satisfied / Fulfills my needs OK 24%
  • Average website and apps 23%
  • Very unsatisfied / digital offering is severely lacking 7%
  • Unsatisfied / website and/or apps are not fulfilling my needs 4%

How do you prefer to deal with insurer and policy?

  • Phone 38%
  • In person 30%
  • Interactive website 17%
  • Email 10%
  • Mobile App 5%
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Customer Complaint Ratio

info icon
( Allstate’s customer complaint ratio for Private Passenger Auto insurance is 1.07 )
1.07
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Allstate

Types of auto coverage

  • Personal auto/Business auto
  • Ridesharing endorsement
  • Pay-as-you-drive plan
  • Motorcycle
  • Boat/RV

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Manufactured home
  • Umbrella liability
  • Life insurance

Best Auto Insurance Companies 2021: How Allstate auto insurance stacks Up

Allstate ranked among the top 10 in our annual Best Car Insurance Companies review. They earned an InsureScore of three and a half out of five stars with consistent three and a half-star scores in every category from claims, to price, to customer service and even website & apps. 

In the 2020 J.D. Powers Auto Insurance Claims Satisfaction study, Allstate received above-average rankings. 

When we asked Allstate customers if they planned to renew their policies, 89% said yes and 84% said they’d recommend Allstate to a friend

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

‘You’re in good hands’

Founded in 1931, the Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S. The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.


Consider Allstate for handshakes, teens or conservative drivers  

Allstate has more than 12,000 exclusive Allstate agencies and financial representatives across the U.S. and Canada, making it highly accessible for anyone who prefers to deal with an agent in person.

Parents with newly-licensed teens might benefit from taking teen drivers with them to meet with agents in person to discuss rates and coverages. The Allstate Foundation has created a number of resources geared toward helping teens become safe and responsible drivers. Pair these online resources and live agents with Allstate’s DriveWise app for monitoring of safe driving, and you’ve got a thoughtful plan for your teen driver.

The DriveWise program is a pay-as-you-drive plan that uses telematics to monitor your driving behavior. Conservative drivers should see a discount for consistently safe driving behaviors such as moderate breaking, staying below 80 mph and a low number of miles driven daily.

With DriveWise and the Allstate Safe Driving Bonus you can get Allstate Reward points for completing safe driving challenges. You also can receive a safe driving bonus every six months you are accident free and you can receive deductible rewards, in the form of money off your deductible, for each year you are accident free.

Contact information

Corporate information

2775 Sanders Road
Northbrook, IL 60062
Customer service and claims: 800-255-7828

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states Allstate is available?

States in which Allstate is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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