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Allstate Auto Insurance Ratings

Ranked No. 2 (tied) Overall
Customer Satisfaction Ratings (based on 246 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
88.34
out of 100
94
89
85
84
89%
93%
A+
Oct 13, 2017
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Reasons for Buying from Allstate

Customers of Allstate originally decided to purchase from the company for these reasons:
Reputation24%
Offered best price20%
Recommended by friend or family member19%
Saw TV commercial14%
Saw online ad10%
Was the company my parents had5%
I had other insurance with this company4%
Financial Strength rating3%
The company website and mobile apps are easy to use and helpful1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 59%
I probably would recommend this company. 30%
Neutral 9%
I probably would not recommend this company. 1%
I would not recommend this company. 1%

Would you renew?

Yes 93%
No 7%

Website and Apps

How easy to use and how helpful they are
46%Good - Fulfills my needs
43%Excellent - Gives me what I need and more
6%Just okay - Fulfills some but not all of my needs
5%Never visited/used website or mobile app
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

45%In person
7%Email
28%Phone
4%Smartphone app
17%Interactive website

About Allstate

Types of auto coverage

  • Personal auto/Business auto
  • Ridesharing endorsement
  • Pay-as-you-drive plan
  • Motorcycle
  • Boat/RV

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Manufactured home
  • Umbrella liability
  • Life insurance

Best Auto Insurance Companies 2018

With a total overall score of 88.34 Allstate tied for second overall in this year’s consumer survey. This earned Allstate 4.5 stars overall. Allstate’s highest score was an impressive 94 (5 stars) and giving it second place in claims service. Price was a sticking point for consumers as Allstate came in eighth place and earned only 3.5 stars in this category. Even with the premium cost, 93% of consumers surveyed said they planned to renew with Allstate.

‘You’re in good hands’

Founded in 1931, the Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S. The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.


Consider Allstate for handshakes, teens or conservative drivers  

Allstate has more than 12,000 exclusive Allstate agencies and financial representatives across the U.S. and Canada, making it highly accessible for anyone who prefers to deal with an agent in person.

Parents with newly-licensed teens might benefit from taking teen drivers with them to meet with agents in person to discuss rates and coverages. The Allstate Foundation has created a number of resources geared toward helping teens become safe and responsible drivers. Pair these online resources and live agents with Allstate’s DriveWise app for monitoring of safe driving, and you’ve got a thoughtful plan for your teen driver.

The DriveWise program is a pay-as-you-drive plan that uses telematics to monitor your driving behavior. Conservative drivers should see a discount for consistently safe driving behaviors such as moderate breaking, staying below 80 mph and a low number of miles driven daily.

Contact information

Corporate information

2775 Sanders Road
Northbrook, IL 60062
Customer service and claims: 800-255-7828

Coverage Options

Usage-based/Telematics. Rates can be based on your mileage and how you drive.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.
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