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Allstate Auto Insurance Ratings
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Reasons for Buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
| Offered best price | 32% |
| Reputation | 25% |
| Recommended by friend or family member | 18% |
| Saw TV commercial | 8% |
| I had other insurance with this company | 7% |
| Was the company my parents had | 5% |
| Financial Strength rating | 2% |
| Saw online ad | 2% |
| The company website and mobile apps are easy to use and helpful | 1% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
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About Allstate
Types of auto coverage
- Personal auto/Business auto
- Ridesharing endorsement
- Pay-as-you-drive plan
- Motorcycle
- Boat/RV
Additional policies offered
- Homeowners
- Renters
- Condominium
- Manufactured home
- Umbrella liability
- Life insurance
Best Auto Insurance Companies 2020: How Allstate Auto Insurance Stacks Up
With a total overall score of 84.77 Allstate placed seventh overall in this year’s consumer survey. Allstate’s highest score was an impressive 85.93 giving it second place for its website and apps’ usefulness. Claims handling was a sticking point for consumers as Allstate came in sixteenth place with a score of 87.59. Still, it missed cracking the top 10 for claims by less than two points. And even so, 96% of consumers surveyed said they planned to renew with Allstate, the second-highest percentage for that metric, and 86% said they’d recommend the company.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Allstate (NAIC# 19232) had a complaint ratio of 1.10 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
‘You’re in good hands’
Founded in 1931, the Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate is on the Fortune 500 list of largest companies in the U.S. The company markets private passenger automobile insurance under three brand names: Allstate, Encompass and Esurance.
Consider Allstate for handshakes, teens or conservative drivers
Allstate has more than 12,000 exclusive Allstate agencies and financial representatives across the U.S. and Canada, making it highly accessible for anyone who prefers to deal with an agent in person.
Parents with newly-licensed teens might benefit from taking teen drivers with them to meet with agents in person to discuss rates and coverages. The Allstate Foundation has created a number of resources geared toward helping teens become safe and responsible drivers. Pair these online resources and live agents with Allstate’s DriveWise app for monitoring of safe driving, and you’ve got a thoughtful plan for your teen driver.
The DriveWise program is a pay-as-you-drive plan that uses telematics to monitor your driving behavior. Conservative drivers should see a discount for consistently safe driving behaviors such as moderate breaking, staying below 80 mph and a low number of miles driven daily.
With DriveWise and the Allstate Safe Driving Bonus you can get Allstate Reward points for completing safe driving challenges. You also can receive a safe driving bonus every six months you are accident free and you can receive deductible rewards, in the form of money off your deductible, for each year you are accident free.
Contact information
Corporate information
2775 Sanders Road
Northbrook, IL 60062
Customer service and claims: 800-255-7828
Coverage Options
Usage-based/Telematics. Rates can be based on your mileage and how you drive.
New car replacement. If you total your car the insurer will pay for a new car.
Mobile app. The insurer offers an app for smartphones.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness. Your rates won't increase after your first accident.Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"All types of services offered"
"I wish the process was easier to understand and easier to complete."
"I would like them to explain their products and services offered better"
"Haven't had much of a chance deal with them yet"
"Their a lot nicer in person than over the phone."
"They raise rates for no reason, basically just because they can."
"Policy changes all the time and I don't like that"
"It does the job"
"The company says it cares about its customers but sometimes it does not work fairly for them"
"I find them to be expensive."
"The prices that they offer are fair, not great"
"Too expensive, poor customer service."
"My insurance agent and his office are nice and seem fine to deal with. The website is clunky and hard to maneuver around. Haven't had a recent claim."
"They can be helpful at times and other times, not so much."
"Nothing at this point in time to tell about that is good or bad"
"The only thing I don't like is they don't allow you to have a pitbull with my home insurance (which I bundle with auto), but fortunately that's not an issue with PA laws protecting us from having to give up our dog."
"It's acceptable"
"They did not cover the cost of my totaled car"
"Be very careful to call the attention center after midnight, they are not the best to deal with then."
"Reliable when a claim arises? Who knows I haven't had to find out yet."
"I think they would do well if I did need to make a claim."
"I thought they were going to be this absolutely amazing insurance company. If customer service is important to you then this might not be the company for you. In my experience their customer service is not very good. When I called with an average question about my policy it's up to three days to have someone contact me. Customer service is a very important thing to me personally. Don't get me wrong I think they are a good insurance company and if your customer service is not that big of a deal to you probably will thnk it's a great company. But if you're like me and you want a one on one relationship with your insurance company I would suggest looking around first."
"They are very responsive and try to meet my needs, they cover claims quickly but their prices are through the roof."
"They are very prompt but expensive"
"Bit pricey, but overall good coverage"
"It is to expensive"
"It was worth my time"
"Shop around before you make a decision to buy from them. They will try to rush you into things that you don't need."
"Mediocre, they don't seem to care about people."
"They are great when you need to file a claim. Rates could be a bit lower and email responses can sometimes seem short and uncaring, though"
"!I say always get it all in writing and read it"
"Allstate auto insurance has 4plans to choose from platinum package, gold package, standard policy and value package."
"No one at the local office speaks native english, so hard for me to understand them with my hearing at my age."
"They are very good but expensive."
"I have no problems with them"
"I have only been with Allstate for about a year and I have not had much interaction with them other than paying my bill."
"A company that is okay and can do better"
"They do what they say they will do"
"Have no real issues either way...have never had a claim. Wish I could get refund for no claims."
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"The company is honest"
-Age 18-36, Arizona"A company you won't regret dealing with"
-Age 18-36, California"They have an online group to interact with and I love it"
-Age 18-36, California"Amazing support, better service than other company and good prices too"
-Age 18-36, California"Cares for the needs of its customers and has an excellent staff trained to answer the concerns of customers"
-Age 18-36, California"I had a very good experience with this company"
-Age 18-36, California"Good price"
-Age 18-36, California"It has good content on its site and good support"
-Age 18-36, California"It was a truthful company"
-Age 18-36, California"It's good. I'm staying with them"
-Age 18-36, California"Pretty good insurance company"
-Age 18-36, California"The prices are good"
-Age 18-36, California"The servive is great, very fast and secure"
-Age 18-36, California"They are easy to purchase business from"
-Age 18-36, California"They are reliable"
-Age 18-36, California"They were quick to process my claim"
-Age 18-36, California"They take care of my needs and answer questions."
-Age 18-36, California"This company is safe and fast"
-Age 18-36, California"This cmopany is very good"
-Age 18-36, California"You can get a great deal for insurance."
-Age 18-36, Delaware"Everything about the company is fantastic"
-Age 18-36, Florida"I would like for many to know that this company makes its customers feel comfortable throughout all experiences, provides excellent support and has great policies."
-Age 18-36, Florida"It is a company that is serious and good"
-Age 18-36, Florida"its a great company, excellent customer serivice and fixes my problems very quickly"
-Age 18-36, Florida"I like the company very much"
-Age 18-36, Florida"They are always eager to help whenever necessary."
-Age 18-36, Florida"They are easy to deal with, have competitive rates and good customer service"
-Age 18-36, Florida"They care about my well-being and are always attentive to my questions"
-Age 18-36, Florida"Is one of the best insurance companies. They are very interested in keeping their customers happy."
-Age 18-36, Florida"its a good expirience"
-Age 18-36, Georgia"My insurance company offers good customer service and have a wide variety of policy options."
-Age 18-36, Georgia"They give very detailed advice."
-Age 18-36, Georgia"They are very professional & kind people. They have helped me with alot."
-Age 18-36, Hawaii"Great service and workers who care about you"
-Age 18-36, Illinois"I really like this company, they work to provide the best service for their customers."
-Age 18-36, Illinois"I love their rates"
-Age 18-36, Illinois"This company always provides the best service in a satisfactory way"
-Age 18-36, Illinois"My insurer is great, not a bad experience really"
-Age 18-36, Illinois"So far so good, they have been of great help anytime I needed help. They are unique and innovative"
-Age 18-36, Illinois"That they are very user friendly. If you would like to get in contact with your agent you can. They are prompt and very warm when talking with them"
-Age 18-36, Illinois"I like the quality and care with which my agent treats his clients"
-Age 18-36, Illinois"They have the greatest customer service and rates"
-Age 18-36, Illinois"They are real nice and really care about your policy and who you youe are"
-Age 18-36, Illinois"They've been nothing but good to me so far."
-Age 18-36, Illinois"Easy to sign up with, low prices, easy to navigate website, online chat is super helpful"
-Age 18-36, Kansas"They provide excellent straightforward practical and simple effective manner and are always there to give advice and put your best interest first. "
-Age 18-36, Kentucky"Great people in this company"
-Age 18-36, Louisiana"Good service because it was fast, reliable and the staff was nice"
-Age 18-36, Massachusetts"They help the best way that they can to resolve any issues or questions. If for some reason they can't, they will find the answer to your question quickly."
-Age 18-36, Massachusetts"They are there when you need them and not pushy when you don't"
-Age 18-36, Michigan"They have been there when I had any questions. I am a person who asks about everything and anything I can think of and they are very accommodating."
-Age 18-36, Michigan"They're great"
-Age 18-36, Mississippi"I really like this company. They work in order to cover your needs"
-Age 18-36, Missouri"It has a friendly staff"
-Age 18-36, Missouri"They are a good company. So far I have not had any problems"
-Age 18-36, Missouri"They are the best"
-Age 18-36, Missouri"The company is great and very trustworthy"
-Age 18-36, New Hampshire"Five years experience with this company. My insurance is good and it covers everything I need."
-Age 18-36, New Jersey"I have positive experience with this company and would recommend it to all my friends and family."
-Age 18-36, New Jersey"Very helpful and available"
-Age 18-36, New Jersey"Allstate makes it very easy and convenient for you to handle any of your insurance needs all from your Allstate App that easily available for download from any App Store or Google Playstore. The mobile Allstate app has a platform and user interface that is very user-friendly and easy to navigate through."
-Age 18-36, New York"Amazing company"
-Age 18-36, New York"Good service"
-Age 18-36, New York"Has given me good service. At the time when I was having a problem they solved it fast and in a friendly way"
-Age 18-36, New York"I really like my Allstate agent because he is an excellent insurance provider. I love his customer service"
-Age 18-36, New York"It is excellent, fast attention and good prices"
-Age 18-36, New York"My company is the beset"
-Age 18-36, New York"The company is so good for the people that need a insurance"
-Age 18-36, New York"Their customer service is very good"
-Age 18-36, New York"They are 100% responsible and fast to attend claims, they have very good policies and promotions so it is practically accessible for any person."
-Age 18-36, New York"They are helpful"
-Age 18-36, New York"They are soo patient its crazy. Very nice individuals at call center"
-Age 18-36, New York"Better insurance plans in the market but for me has the lowest premium options compared to others."
-Age 18-36, Ohio"Many packages are available for auto insurance."
-Age 18-36, Ohio"They are reliable and always there to answer your questions"
-Age 18-36, Ohio"They seem to really care about their customers"
-Age 18-36, Ohio"They show that they really care"
-Age 18-36, Ohio"Is a company that adapts to my needs protecting my interests"
-Age 18-36, Oregon"Great coverage and truely there when you need them. Everything has been easy and fair."
-Age 18-36, Pennsylvania"I would want others to know that this experience with this company is good and worth it money wise and cover wise."
-Age 18-36, Pennsylvania"They are really good at doing thier job."
-Age 18-36, Pennsylvania"They are friendly and answer questions"
-Age 18-36, Tennessee"Good company. Easy to get ahold of someone if you have any questions"
-Age 18-36, Texas"Good service"
-Age 18-36, Texas"It's a good job process when dealing with financial problems and such."
-Age 18-36, Texas"They are good, I'd recommend them."
-Age 18-36, Virginia"They have great prices and customer service"
-Age 18-36, Virginia"They are trusted"
-Age 18-36, Washington"They have a solid reputation"
-Age 18-36, West Virginia"Customer service is very good and fast"
-Age 18-36, Arizona"It was a car wreck. The car was totaled and the claim filing process was fast and prompt."
-Age 37-52, Alabama"We have a small office, so I speak to someone I know everytime I need something. Get great service."
-Age 37-52, Alabama"I have always had a great experience with my current insurance needs"
-Age 37-52, Arizona"That they are the best."
-Age 37-52, Arkansas"The rates are good and their coverage is superb. I find they operate in my interest and meet the needs of my family"
-Age 37-52, Arkansas"Cheap insurance company and adequate customer service"
-Age 37-52, California"I want them to know that they have great quality, and are helpful"
-Age 37-52, California"Me brinda confianza seguridad buen trato buen servicio buena informacion seguridad hacia mi familia"
-Age 37-52, California"Not much to say other other than I trust they will be there for me in the event I news to make a claim"
-Age 37-52, California"The are willing to really fit the needs that are most relevant to you and your family"
-Age 37-52, California"They communicate well with customers, and won't leave you hanging"
-Age 37-52, California"That they are proactive and do care about my needs"
-Age 37-52, Colorado"I have a o drop"" perk from this company so I would definitely renew my policy.""
-Age 37-52, Florida"I like complete coverage something to be proud"
-Age 37-52, Florida"I think the coverage is very unique"
-Age 37-52, Florida"It provided exactly what I would expect."
-Age 37-52, Florida"Whenever I have needed my auto insurance, through its representative, is willing to help me with the best attitude"
-Age 37-52, Florida"They will always pay your claim fairly and provide a rental when you car is messed up."
-Age 37-52, Georgia"Very cool informative and helpful"
-Age 37-52, Georgia"That the insurance rep is a great guy who is very smart about insurance and represents a good company that provides a good range of products at a fair price."
-Age 37-52, Idaho"They are polite"
-Age 37-52, Idaho"Allstate claim was handled promptly and car was sent to a recommended shop and fixed to my satisfaction"
-Age 37-52, Illinois"Conservative, feels stable and trustworthy."
-Age 37-52, Illinois"I want others to know the rates are low and customer service is good."
-Age 37-52, Illinois"It is reliable"
-Age 37-52, Illinois"That they listen to you"
-Age 37-52, Illinois"Very easy to reach & handles whatever I need"
-Age 37-52, Illinois"They are good at service"
-Age 37-52, Indiana"They give alot of extra perks and rewards for good driving behaviour. Also, they offer more than just auto insurance."
-Age 37-52, Indiana"Competitive rates, prompt claim processing, good customer service."
-Age 37-52, Kansas"Overall good choice of insurer"
-Age 37-52, Louisiana"Just has always been affordable with great service -- no problems whatsoever"
-Age 37-52, Massachusetts"Great customer service that is easily reachable!"
-Age 37-52, Michigan"This is good company. The rates are fair and the website is easy to navigate."
-Age 37-52, Michigan"This company treats you like family, keeps up to date with changes to your situation without being intrusive and even remembers you family members with a birthday card each year"
-Age 37-52, Minnesota"It should be really a good choice for every one because they are much more helpful than any other."
-Age 37-52, Nevada"Allstate is a great and easy company to work with. They have handled by claims and issues as fast as possible. "
-Age 37-52, New Jersey"It is excellent and coverage is good"
-Age 37-52, New Jersey"They genuinely care about you"
-Age 37-52, New Jersey"They work with you and are very friendly"
-Age 37-52, New Jersey"Good customer service; attentive with somewhat timely responses"
-Age 37-52, New York"Great company to deal with"
-Age 37-52, New York"Lowest prices"
-Age 37-52, New York"They always there to help 24/7."
-Age 37-52, New York"They have excellent customer service."
-Age 37-52, New York"AllState is the best insurance company with competitive rates. Customer service is awesome."
-Age 37-52, North Carolina"Listens to me and helps me understand"
-Age 37-52, North Carolina"They have really good customer service and competitive pricing"
-Age 37-52, North Carolina"My insurance agents are very thorough and they take care of you by having you have the best coverage."
-Age 37-52, Ohio"You can deal with any claim, question or even chat on the website and get lots done with the app, but best of all if you want the more personal touch you can get them on the phone live to talk to"
-Age 37-52, Oklahoma"They have good service"
-Age 37-52, Oregon"This company is very efficient and responsible"
-Age 37-52, Oregon"I am content and satisfied with my insurer. I like the personal service I receive from them."
-Age 37-52, Pennsylvania"That they are good and reliable also quick to get things handled"
-Age 37-52, Pennsylvania"The service and attention they provide is very good."
-Age 37-52, Pennsylvania"They are quick to answer find what you need , good services and products"
-Age 37-52, Pennsylvania"They are reliable"
-Age 37-52, Pennsylvania"When you make a claim they move very slow"
-Age 37-52, Pennsylvania"Always friendly and helpful and gives advice based on my needs"
-Age 37-52, South Carolina"Friendly company that puts the customer first"
-Age 37-52, Tennessee"They're just easy to deal with"
-Age 37-52, Texas"I think this is a great company"
-Age 37-52, Virginia"They are friendly when you speak with their representatives. They deliver prompt, efficient service and are honest"
-Age 37-52, Virginia"Have a good history of working with this company on any claims. I like having a local agent I know and can talk with or email anytime. I also know he hires good staff."
-Age 37-52, Washington"Offers good prices and service in a very timely manner"
-Age 37-52, Washington"They are friendly and at your service all the time."
-Age 37-52, Washington"My insurance agent works with me to get the best coverage for the lowest price. When I added my teen driver, my agent went out of his way to make sure we were well covered and helped us keep the increase in our bill at a minimum."
-Age 37-52, West Virginia"They are a excellent company that cares"
-Age 53+, Arizona"Allstate is a good company for different types of insurances"
-Age 53+, California"Far totaled in driveway --full payment in TWO days! That is good service."
-Age 53+, California"Easy to use website"
-Age 53+, California"My agent was very organized. I pay all premiums on-line. It was easy to set up and I receive a discount by doing this. The agent always seems to know who I am if I have to call him. I suspect he doesn't but it's still nice to think he does."
-Age 53+, California"The company gives good service and always promptly returns calls as necessary."
-Age 53+, Connecticut"Best rates & when I made a claim some time ago, there were very accommodating."
-Age 53+, Florida"I have not had any problems with the company."
-Age 53+, Florida"They have great customer service and proactively make sure I get the coverage Ii need and any discounts I am entitled to receive"
-Age 53+, Florida"Very easy to deal with, can always get a live person on the phone"
-Age 53+, Georgia"Allstate is a reputable insurance company. They one of the few that have dedicated agents who really get to know you and your families needs."
-Age 53+, Illinois"Always quick and easy for me to use"
-Age 53+, Illinois"When I have called my agent she is almost always available to discuss my needs. If not someone else will take the call and have her call me when she is able. Usually within 10 to 20 min. I like that I can make a payment through their automated system and or have it taken out of my bank account automatically."
-Age 53+, Illinois"My agent is always available to answer questions or find out answers for you 24 hours a day."
-Age 53+, Iowa"Discounts on a number of items for auto insurance; for claims they are quick to respond. I have not had any bad experience with them."
-Age 53+, Michigan"Great service for a great price"
-Age 53+, Michigan"They work with you to get you the best policy for your needs, not what is best policy for them."
-Age 53+, Michigan"We are friends with our insurance agent. He takes a personal interest in our needs."
-Age 53+, Michigan"Fair premiums. good customer service."
-Age 53+, Nevada"My agent is the best, always pleasant to deal with"
-Age 53+, Nevada"Best coverage, competitive rates and excellent customer service"
-Age 53+, New Jersey"Pleasant to deal with"
-Age 53+, New Jersey"The care about their customers, easy to use website and app"
-Age 53+, New Jersey"This insurance company is average and meets my needs"
-Age 53+, New Jersey"I have never had a problem with them. They respond in a timely and respectful manner. At some point I will compare prices with others."
-Age 53+, New York"They handled my claim very well and paid me what I felt was fair."
-Age 53+, New York"Easy to deal with"
-Age 53+, Ohio"Kind and understanding to your needs"
-Age 53+, Ohio"They are great and there with you the entire step of the way"
-Age 53+, Ohio"Fair and good rates"
-Age 53+, Pennsylvania"Good customer service"
-Age 53+, Pennsylvania"Great company to be with"
-Age 53+, Pennsylvania"Personal service"
-Age 53+, Pennsylvania"Reliable transparent company with good customer service."
-Age 53+, Pennsylvania"Industry leader"
-Age 53+, Rhode Island"Always prompt service whenever I needed them"
-Age 53+, South Carolina"They offer great customer service, reasonable policy rates for premium coverage."
-Age 53+, South Carolina"Very up to date information on their site. - Great representitives, very eager to help local owners."
-Age 53+, South Carolina"Great company, there when I need them to be."
-Age 53+, Tennessee"I have a great agent."
-Age 53+, Tennessee"Easy to review documents online via computer or tablet. Provides quotes online."
-Age 53+, Texas"It does a good job, being able to communicate with them as needed, by in person, over the phone or online."
-Age 53+, Texas