Katrina Raenell is a writer, editor and educator with 20 years of experience in content and communications for international organizations, nonprofits and start-ups. In her previous roles, she was a communications manager for study abroad, content project manager for higher education and finance websites, reported on arts and culture, and was a managing editor for an online health and wellness publication.
Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.
Why you can trust Insure.com
Quality Verified
At Insure.com, we are committed to providing the timely, accurate and expert information consumers need to make smart insurance decisions. All our content is written and reviewed by industry professionals and insurance experts. Our team carefully vets our rate data to ensure we only provide reliable and up-to-date insurance pricing. We follow the highest editorial standards. Our content is based solely on objective research and data gathering. We maintain strict editorial independence to ensure unbiased coverage of the insurance industry.
Allstate is No. 8 among national carriers in our Best Car Insurance Companies of 2025, with a score of 3.75 stars out of 5.
Customers report high satisfaction with Allstate’s ease of use, customer service and policy offerings. However, Allstate has the most expensive average premiums among carriers we analyzed, which can decrease a company’s star ranking.
Allstate received an A+ (Superior) rating for financial stability from AM Best.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Allstate was the most expensive auto insurer in our 2025 Insure.com ranking, with an average monthly premium of $209. The table below shows how the cost of auto insurance from Allstate compares with the monthly rates from some of its competitors.
*USAA is only available to military community members and their families.
Eighty-five percent of Allstate customers reported satisfaction with the company’s customer service, which is about average for insurers in our survey. Amica (97%) was the top company in this category, while Farmers (88%) and Progressive (87%) ranked slightly higher than Allstate.
Of those surveyed, 91% reported a positive experience accessing policy documents and services. This is slightly higher than the average rank (90%) and better than Farmers and Travelers (88% each) and Nationwide (86%). Amica ranked the highest among companies in this category, with 97% of its customers giving it high marks.
Eighty-four percent of respondents in our survey said they were satisfied with Allstate’s policy offerings, which includes coverage for classic cars and rideshares and standard auto insurance.
In our survey, 88% of Allstate customers said they’d recommend the company to others. Some competitors had higher scores, including Amica (93%) and State Farm (91%). Nationwide was the leader in this category, with 96% of its customers saying they’d recommend it to others.
Ninety-one percent of Allstate’s customers gave it high marks for trustworthiness. The average score for trustworthiness was 89%, two percentage points lower than Allstate.
Ninety-three percent of Allstate customers said they’ll renew their policies, which was just a smidge above the average of 92% across the board.
More than 80% of Allstate’s customers rated it highly for claims handling.
Allstate’s digital web and app experience score increased 26% from last year to a satisfaction rate of 83%. In our survey, Allstate (83%) was slightly behind Amica (86%) but higher than Travelers (79%).
Sixty-seven percent of Allstate customers gave it high grades for discounts, but most insurers scored in the 60th percentile. The average was 67%, the same as Allstate’s score in this category.
Allstate scored in the upper half among its competitors for bundling home and auto policies, a category topped by Nationwide (92%), Erie (90%), Amica (89%) and Progressive (88%).
Allstate protects about 16 million households with insurance products, including auto, life, renters, condo, and property insurance. It has more than 12,000 exclusive agencies and financial representatives across the U.S. and Canada, making it highly accessible for anyone who prefers to deal with an agent in person.
In the fall of 2024, Insure.com surveyed more than 1,750 insurance consumers (1,199 people with auto insurance). Online market research company Slice MR conducted the survey. Respondents were asked to name their auto insurer and then grade it in the following categories:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services. With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.