Ratings
Overall Rating
AM Best Financial Strength Ratings
November 08, 2020
November 08, 2020
HOW WE WEIGH OUR SCORE
Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
How likely to recommend?
I would definitely recommend this company
I would probably recommend this company
Neutral
I would probably not recommend this company
I would not recommend this company
Go to Auto-Owners site now to get a quote
Customer Complaint Ratio
Private Passenger Auto
0 to 1.00
1.01 to 3.00
3.01 and above
In which states is Auto-Owners auto insurance available?
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"Not good"
-Age 20, Virginia
"I don't care for them."
-Age 21, Florida
"I don't have that much experience, my parents mostly deal with it"
-Age 22, Michigan
"Good company"
-Age 24, South Carolina
"I've never had any problems"
-Age 30, Michigan
"I really haven't had to use them"
-Age 32, Georgia
"Slightly increase the value of insurance policies but still a good value."
-Age 34, Florida
"I would say that if the price is good for you, you should do it since everything is pretty neutral"
-Age 35, Georgia
"My experience is very good"
-Age 35, Ohio
"I have not experienced them too much."
-Age 35, Florida
"Best company I've had for auto insurance"
-Age 36, Ohio
"Good company"
-Age 36, Florida
"Best car insurance company I've had so far."
-Age 38, Ohio
"Good service."
-Age 38, Florida
"They have been good to me"
-Age 39, Michigan
"Great coverage"
-Age 40, Michigan
"Good company"
-Age 40, North Carolina
"My insurance company is very honest at their work and they deserve more clients"
-Age 40, Florida
"Easy billing and local agent"
-Age 41, Indiana
"Great company"
-Age 41, Ohio
"This company is very nice"
-Age 41, Virginia
"Excellent company "
-Age 42, Virginia
"They are second to none."
-Age 42, Florida
"Very good company."
-Age 42, Florida
"I have the best agents around and customers service is very polite when dealing with a claim."
-Age 43, Kentucky
"My experience with my auto insurance company was pretty average. It wasn't great, but not bad either. There are more expensive companies out there."
-Age 46, Illinois
"I have good insurance"
-Age 46, Michigan
"That the claims service and price were great"
-Age 46, Michigan
"They paid an above amount for a non fault accident"
-Age 49, Georgia
"They're easy to deal with"
-Age 52, North Carolina
"The company is very people oriented, with concern for the customer's needs. If discounts are available, you will be informed and any savings will be offered to you. "
-Age 55, Georgia
"Very good price and fast service."
-Age 56, Michigan
"The absolute cheapest policy I've ever had for liability."
-Age 58, Arkansas
"That they give me good service for an average price"
-Age 60, Nebraska
"I appreciate the agent taking time with me to go over the policy and explain what I had in the old company and what the new company offered."
-Age 60, Virginia
"Haven't had a claim experience; price goes up without any reason."
-Age 61, Georgia
"Average"
-Age 61, Ohio
"The rates are good, the billing process is very easy."
-Age 62, Missouri
"Quick response to inquiries and claims handling"
-Age 63, Georgia
"Very easy to talk to. Good rates. Good coverage"
-Age 63, Georgia
"Has good rate and is easy to work with"
-Age 63, Nebraska
"They keep prices lower by avoiding covering high risk drivers"
-Age 63, Tennessee
"Very friendly"
-Age 63, Tennessee
"Prices are inline with others around our area, the agency has been here for quite awhile, and the insurance company has been around for quite awhile as well."
-Age 63, Florida
"pays claims fast"
-Age 64, Indiana
"They took care of us"
-Age 66, Indiana
"Local business, good reputation, quality setvice"
-Age 66, Michigan
"They are fair in handling claims"
-Age 66, Michigan
"They will answer all your questions you have. Also they are very easy to work with when filing a claim."
-Age 66, Michigan
"They jack your rate up every year just like the rest of the auto insurance companies even with out turning in any claims, but they aren't as bad as some at raising the price like American Family does. They're all crooks."
-Age 66, Missouri
"I do not care where they spend their money as long as they give me a good price."
-Age 67, Michigan
"It has been great"
-Age 67, Tennessee
"I don't like to recommend insurance companies but this one is pretty good if you are looking around."
-Age 67, Florida
"Easy. Quick. Good customer service"
-Age 67, Florida
"If you want an agent you can talk to in person this is the place for you. He offers small town service at an affordable cost. He is usually in the office so easy to talk in person."
-Age 68, Illinois
"They've been in business 47 years and are rated one of the top 25 companies"
-Age 68, Illinois
"Good benefits and easy claims process for the price."
-Age 68, South Carolina
"It is a good company. They process claims fairly quickly. However seems like the cost keeps going up each time I get a statement."
-Age 68, Tennessee
"They have good rates"
-Age 68, Florida
"Great personel customer service"
-Age 69, Florida
"Our agent has be great to work with."
-Age 69, Kansas
"Good customer service and very knowledgeable reps"
-Age 69, Michigan
"Good products good price great customer service"
-Age 69, Michigan
"I am a long time customer and never had any problems"
-Age 69, Michigan
"You have to have insurance but why does it have to cost so much."
-Age 70, Florida
"Average company"
-Age 70, Michigan
"it is an okay company"
-Age 70, Michigan
"Affordable and they bundle"
-Age 70, Minnesota
"I have had no negative issues with them"
-Age 70, Minnesota
"I would say we are happy and get a discount if we pay in full"
-Age 70, Minnesota
"They are fair and claims are fine quickly, customer service is excellent"
-Age 70, Minnesota
"I've never had any issues with them."
-Age 70, Wisconsin
"Always there when you need them."
-Age 71, Florida
"Auto-Owners is great. Good rates, great customer service."
-Age 71, North Carolina
"They are a good value."
-Age 72, Michigan
"Good service and price"
-Age 72, Ohio
"Good customer service."
-Age 73, Florida
"Great customer service, convenient location, great prices, no membership fee"
-Age 73, Tennessee
"We have been very pleased. Not only is the agent only a couple of miles away, the office is friendly and very knowledgeable."
-Age 73, Arizona
"I told my son to look into it as it's location is great for him plus we've been happy with them. Because of the location you have opportunity to talk to them in person and about discounts and the right coverage."
-Age 74, Illinois
"They offer plans with a reasonable rate"
-Age 74, Kentucky
"Easy to work with, good price"
-Age 74, Michigan
"I would tell them to ask about their discounts and prices to compare with those items at other insurance companies. They didn't offer discounts when I signed up years ago and I'm not sure I'm getting the ones I'm entitled to"
-Age 74, Michigan
"They have the coverage I need and answer all questions I have asked."
-Age 74, Michigan
"Auto Owners is fair and the agent is very responsive to my needs. Agent responds quickly to any questions or concerns."
-Age 74, Nebraska
"They have good service."
-Age 75, Kentucky
"We've had no problems with them. And the agent is very helpful."
-Age 76, Wisconsin
"Nothing much to say they are good for what I need."
-Age 77, Indiana
"Nothing much to say about them."
-Age 79, Florida
"Been a satisfied customer for over 16 years."
-Age 80, Arizona
"I am very pleased with the experience I have had during my insurance thus far but I have only been insured by them since March of this year."
-Age 81, Iowa
"I'm really not sure I haven't really had any experience with them"
-Age 83, Tennessee
"Very acceptable experiences"
-Age 85, Illinois
"Any claims I have had have been quickly and fairly. Never have any trouble. They are always available to answer any questions I have had."
-Age 88, Michigan
"No idea how they are so good, but they are."
-Age 89, Kentucky
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