Auto-Owners auto insurance review 2026

Auto-Owners ranks as one of the most affordable auto insurers in Insure.com’s 2026 survey, with full coverage averaging $171 per month. The company earns above-average scores for customer satisfaction, ease of service, claims handling, trust and renewals, making it a strong value for drivers who prefer reliable service and an agent-supported experience. See how Auto-Owners compares across cost, coverage and customer reviews.

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Our take

Auto-Owners delivers a strong blend of affordability and customer satisfaction, ranking as one of the cheapest full coverage insurers in Insure.com’s 2026 survey. With a monthly premium of $171, Auto-Owners comes in lower than nearly every major national carrier, trailing only USAA, American Family and Erie. 

Beyond its competitive pricing, Auto-Owners consistently earns above-average marks across key service categories. Policyholders rate the company highly for customer satisfaction, ease of service and trust, and an impressive 92% say they plan to renew their policies.

Auto-Owners also performs well in claims handling and offers a wide range of coverage options that score above the survey average. While its digital tools trail slightly behind competitors, the company’s strong agent network and reliable service make it a standout choice for drivers who value personal support and consistent performance. 

Below, we break down Auto-Owners’ cost, ratings and survey results to help you decide whether it’s the right insurer for you.

How we calculated this rating

Insure.com surveyed 2,000 auto insurance customers, who rated their insurers on service quality, claims handling, policy options, discounts, digital tools and bundling. Scores were combined with AM Best financial strength ratings, NAIC complaint data and premium rate data from Quadrant Information Services to produce each insurer’s final rating.

Auto-Owners rankings

1
Auto-Owners
4.55 Insure.com Score
Average Premium
$171 per month
Customer Survey
NAIC
AM Best Rating
A+
Effective date:
Pros and cons
Pros:
  • One of the cheapest full coverage premiums among major insurers
  • Above-average scores for customer satisfaction and claims handling
  • Strong trust and renewal rates
  • Wide range of coverage options with strong agent support
Cons:
  • Digital experience scores slightly below average
  • Discounts are average compared to competitors
  • Availability is limited to select states

Who should buy Auto-Owners insurance?

Auto-Owners is a good choice for you if:

  • You want to work with an agent and don’t mind not being able to buy online
  • You’re looking for a balance of low rates and great service
  • You live in the coverage area

It might not be the best choice if:

  • You want to do your auto insurance business online

Our agents make it hassle-free to get the right quote.

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Auto-Owners auto insurance cost: Coverage and competitor comparison

Auto-Owners has one of the cheapest rates in our auto insurance survey after USAA, American Family and Erie. Its monthly rate for full coverage car insurance is $171 per month, cheaper than all the major U.S. auto insurance carriers.

See more rates in the table below.

*USAA is only available to military community members and their families.
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How does Auto-Owners score for customer satisfaction, ease of service and policy offerings?

When it comes to customer satisfaction, 86% of policyholders reported being satisfied with Auto-Owners’ service – this was one point higher than the category average. For ease of accessing policy documents and services, Auto-Owners again was one point higher than the category average with a score of 89%.

For policy offerings, Auto-Owners was 3 points higher than the category average and 5 points lower than the top category scorer, Erie, at 92%.

CompanyCustomer satisfactionEase of servicePolicy offerings
Auto-Owners86%89%87%
American Family84%85%84%
Erie92%94%92%
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How Auto-Owners scores on customer recommendations, trust and renewals

When asked whether they’d recommend their auto insurer, 86% of Auto-Owners’ clients said they’d recommend the company, which was the average rate. Ninety-two percent of Auto-Owners customers reported finding the company trustworthy, which was higher than the average. 

Finally, 92% of Auto-Owners customers said they’d renew their auto insurance policies with Auto-Owners.

CompanyRecommended by customersTrustworthinessRenewal rate
Auto-Owners86%92%92%
American Family86%91%92%
Erie92%91%94%
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How Auto-Owners scores for claims handling, digital experience, auto and home bundling and discounts

For claims handling – how well the company handles claims – Auto-Owners scored two points higher than the average at 80%. For digital experience, which is how people rate Auto-Owners’ digital app and website experience, the company’s score of 80% was two points below the average.

Between the discounts and auto/home bundling scores, Auto-Owners’ scores were about average – it was three points lower than average for discounts and three points higher than average for bundling.

CompanyClaims handlingDigital experienceDiscountsAuto and home bundling
Auto-Owners80%80%58%81%
American Family82%82%61%80%
Erie84%74%60%84%
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Types of car insurance coverages offered by Auto-Owners

Below, you’ll find the car insurance coverage Auto-Owners offers to its policyholders:

  • Bodily injury liability and property damage liability: Covers costs for injuries or property damage you cause to others in an accident.
  • Collision: Covers the cost of repairing or replacing your vehicle if you’re involved in an accident.
  • Comprehensive: Protects against non-collision events, including theft, fire, vandalism or natural disasters.
  • Medical payments and personal injury protection: These two coverages help pay for medical bills, hospital stays and rehabilitation costs if you or a passenger is injured in a crash.
  • Uninsured/underinsured motorist: Helps cover your injuries or damages if the at-fault driver lacks sufficient insurance.
  • Road trouble service: Covers towing, flat tire change, dead battery jump, lockout service and emergency fuel.
  • Loan or lease gap: Pays the difference between the vehicle’s cash value and the loan or lease balance if totaled.
  • Additional expense: If an accident puts your car out of commission, this coverage helps pay for a rental and may also cover food, lodging and other essentials if you’re stuck far from home.
  • Diminished value: Compensates for the reduction in vehicle value after repairs are completed.
  • Rental auto gap: Covers the amount you’re responsible for under a rental agreement.
  • At-fault accident forgiveness: Waives the surcharge for your first at-fault accident, as long as all drivers have had no paid at-fault claims or major violations in the past 36 months.
  • Collision coverage advantage: Your collision deductible will be waived if the accident involves another vehicle insured by Auto-Owners.
  • Common loss deductible: If both your home and car are insured with Auto-Owners and a single event damages both, the insurer may reduce or waive your auto deductible based on your home’s personal property deductible.
  • Rental cars: You’re covered for your policy’s limits plus additional rental company fees if an accident occurs.

Auto-Owners auto insurance discounts

Below is a list of car insurance discounts from Auto-Owners:

  • Multi-policy discount: You bundle your auto insurance with another policy from Auto-Owners
  • Life multi-policy discount: Get a car insurance discount if you have a life insurance policy with Auto-Owners
  • Paid-in-full discount: You pay the entire annual premium up front rather than in installments
  • Payment history: You’re eligible if you have paid your premiums on time for the last 36 months
  • Green discount: Qualify for this discount by paying your premiums online and enrolling in paperless billing
  • Advance quote: You request a premium quote before the new policy’s effective date
  • Safety feature discounts: You can get a discount if you have installed safety features in your vehicle
  • Multi-car: Save on your premiums by insuring two or more vehicles under the same policy
  • Favorable loss history: You can save on premiums if you have a favourable loss history
  • Good student discount: 20% discount for maintaining good grades
  • Student away at school discount: Students who attend school over 100 miles from home without a car may qualify for a discount
  • Teen driver monitoring discount: Applies if the teen’s primary vehicle is equipped with a permanent GPS device or if the teen uses an eligible monitoring app

States where Auto-Owners offers coverage

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Table

States where Auto-Owners offers coverage
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Michigan
Minnesota
Missouri
Nebraska
North Carolina
North Dakota
Ohio
Pennsylvania
South Carolina
South Dakota
Tennessee
Utah
Virginia
Wisconsin
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AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Available
Not available

Note: Availability is subject to change.

Company overview: Auto-Owners at a glance

Auto-Owners

Founded in 1916 in Lansing, Michigan, Auto-Owners Insurance has grown into one of the largest mutual insurance companies in the United States. Today, Auto-Owners serves more than 5 million policyholders across 26 states and offers a full range of auto, home, life and business insurance products.

The company distributes coverage exclusively through a strong network of over 48,000 independent agents, emphasizing personalized service and fostering long-term customer relationships.

Financially, Auto-Owners is known for its conservative underwriting and stable performance. The company consistently earns top-tier ratings, including an A++ (Superior) financial strength rating from AM Best, reflecting its strong ability to meet claims obligations. With annual written premiums exceeding $10 billion and a long record of profitability, Auto-Owners is considered one of the most financially secure insurers in the country.

Contact Auto-Owners: Call 1-800-346-0346 or visit www.auto-owners.com.

Resources & Methodology

Methodology

In 2025, Insure.com surveyed more than 2,000 insurance consumers through an independent research firm, Dynata. Customers named their insurer and rated it on customer satisfaction, ease of service, policy options, claims handling, digital experience, discounts and bundling home with auto. We also asked whether they planned to renew, would recommend their insurer to friends and family and trusted their insurer.

For insurers with enough survey responses, we added:

  • AM Best financial strength ratings, which measure an insurer’s ability to pay claims
  • NAIC complaint index scores, which show how many customer complaints an insurer receives relative to its size
  • Average premium data from Quadrant Information Services for a hypothetical 40-year-old driver with a clean driving record, good credit score, 12-mile daily commute and full coverage policy on a Honda Accord LX with liability limits of 100/300/100.

With guidance from Prof. David Marlett, Ph.D., we applied the following weights to calculate each company’s final rating:

  • Customer survey: 40%
  • AM Best: 25%
  • Average premium: 20%
  • NAIC complaints: 15%

Each insurer received a rating between 0.5 and 5 stars.

author image
Laura Longero
Executive Editor

 
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Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.

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