Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
92%
% Who Plan to Renew
94%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of USAA originally decided to purchase from the company for these reasons:
27%
Reputation
19%
Recommended by friend or family member
12%
Offered best price
9%
Saw TV commercial
8%
Financial strength rating
7%
I had other insurance with this company
7%
Saw online ad
6%
Was the company my parents had
5%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

71%
I would definitely recommend this company
22%
I would probably recommend this company
6%
Neutral
1%
I would not recommend this company
0%
I would probably not recommend this company

Would you renew?

94% Yes
6% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
65%
Fairly satisfied / Fulfills my needs OK
19%
Average website and apps
7%
Very unsatisfied / digital offering is severely lacking
6%
Unsatisfied / website and/or apps are not fulfilling my needs
2%

How do you prefer to deal with insurer and policy?

Phone
38%
Interactive website
25%
In person
15%
Mobile App
13%
Email
9%
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Customer Complaint Ratio

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Private Passenger Auto
0.68
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About USAA

Types of auto coverage

  • Personal auto/Business auto
  • Boats/jet skis
  • Motorcycles and scooters
  • Motor homes
  • Collector and antique automobiles
  • Driving as tourist in Mexico
  • Aviation vehicles
  • Rideshare (in certain states)

Additional policies offered

  • Life insurance
  • Renters
  • Homeowners
  • Rental Property
  • Valuable Personal Property
  • Flood Insurance
  • Annuities
  • Umbrella insurance
  • Small Business insurance

Best Auto Insurance Companies 2021: How USAA compares

Best car insurance for military

If you are retired or active military, or the spouse or child of a former or active member of the military, USAA will likely rise to the top of your list of auto insurance choices. That is precisely what happened in our 2021 review of Best Car Insurance Companies where they earned the ranking of Best Car Insurance for Former or Current Military. USAA has historically ranked at the top of the "best" list, and this year was no exception, as it beat competitors in all metrics, but because of its limited membership, was not included in the overall best ranking.

USAA customers report being treated like family by USAA representatives, having their unique needs addressed and a hassle-free claims process. This explains why they received an InsureScore of four stars in claims, customer service and website & app. 

SafePilot is a usage-based program USAA offers that can reward you up to 20% by exhibiting safe driving behaviors. They also offer a variety of discounts, but one worth special mention is their discount for storing a car on a military base. If you are deployed or frequently traveling and can leave your vehicle garaged on base, you will get a discount. 

Knowing that military members often spend a lot of time away from their loved ones, USAA offers extra perks like 25% off FTD Flowers orders, heavy discounts up to 36% on FedEx shipping and more. 

Ninety-four percent of USAA customers said they plan to renew their policies and 93% of customers said they would recommend USAA to someone they know.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of USAA's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Operating without brick-and-mortar locations

USAA began as the United States Army Automobile Association in 1922. Today, the company provides financial products to more than 11 million members worldwide. Since military members cannot regularly access brick-and-mortar locations, USAA operates without them and is a leader in online and telephone functionality and customer service.

Members who do banking with USAA enjoy convenient features such as low- or no-cost accounts and the use any ATM with the ATM fee waived or refunded. Members also have access to special rates for buying and financing cars, as well as discounts for car storage.


Consider USAA for military families

If you are eligible for USAA membership, the coverages and competitive rates are are hard to beat.

USAA offers membership to active military, former military, military family (defined as widows, widowers, and un-remarried former spouses and individuals whose parents have had USAA auto or property insurance), cadets and midshipmen at U.S. service academies. Military members and veterans who have been honorably discharged can pass down their membership to the next generation.

It is licensed to sell automobile insurance in all states, Washington, D.C., Guam, Puerto Rico and the U.S. Virgin Islands.

Contact information

Corporate Headquarters
9800 Fredericksburg Road
San Antonio, TX 78288
General: 1-800-531-8722
Claims: 1-210-531-8722

Coverage Options
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Waiver of deductible for not at-fault accident Icon
Waiver of deductible for not at-fault accident
You won't have to pay your collision deductible if an accident wasn't your fault.
Offers 12-month policies Icon
Offers 12-month policies
Your policy term can be one year before the next renewal.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program Icon
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states is USAA auto insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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