Car Insurance

Geico Auto Insurance Reviews And Ratings

Updated on
geico
Geico Ratings
Overall Rating
Claims Processing
Customer Service
Value for Price
Website & Apps
Customers who recommend 88%
Who Plan to Renew 95%
AM Best Financial Strength Ratings A++

About Geico Car Insurance Company

Customer service:800-207-7847
General Claims: 800-841-3000
Corporate Headquarters5260 Western Avenue
Chevy Chase, Md. 20815

Best Auto Insurance Companies 2021: How Geico Compares

Geico earned a top spot in our review of 2021’s Best Auto Insurance Companies as the Best Car Insurance Value for the Price.

Whether you’re a young driver, have a poor driving record, or are a low-risk driver, Geico offers some of the cheapest policies in the industry. But Geico’s bragging rights don’t stop there. They earned a four-star InsureScore for customer service and website & apps. Customers love how the website and mobile app makes their auto insurance easy and hassle-free.  

Ninety-five percent of Geico customers who responded to our survey said they planned to renew their policies and more than 88% said they would recommend Geico auto insurance to a friend. 

Gauging an insurance company

Before buying with a company it is wise to check on a company’s financial strength and complaint record. The A.M. Best rating listed above gives you an idea of GEICO’s financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

More than just a gecko

GEICO is well known for its advertising campaigns including the gecko, which first appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlisted military officers. Within a year, GEICO had written 3,700 policies and hired 12 staff members.

Today, the company has more than 11 million policyholders, an A++ financial strength rating from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no longer limits who it insures and has grown to be the second largest car insurance provider in the nation.


Consider GEICO for federal employees, groups or a preference for tech

GEICO still offers discounts to its original customer base of federal employees and military officers, so it should certainly be considered by drivers in those fields. There are several additional discounts for which drivers can qualify, making rates even more competitive.

GEICO offers an organization discount for professional groups, alumni associations, employers, charities or societies. Creating a formal partnership with the company provides the organization with a revenue stream and entitles members to receive exclusive benefits and premium discounts.

For drivers who prefer to manage their insurance information without the assistance of a live agent or wait times on hold, the company has extensive tools available through a #1-rated mobile app and an intuitive website. GEICO also has profiles on six social media platforms, including a blog and a YouTube channel.

Geico Car Insurance Coverages

  • Personal auto/Commercial auto
  • Collector auto
  • Ridesharing
  • Non-owner
  • Motorcycle
  • Mobile home
  • Umbrella liability
  • Boat
  • RV
  • ATV

Geico Car Insurance Additional Policies

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Flood
  • Umbrella
  • General/Professional liability

How likely customers would recommend this company?

51.49% I would definitely recommend this company
36.63% I would probably recommend this company
11.88% Neutral
0% I would probably not recommend this company
0% I would not recommend this company

Reasons for Buying

Customers of Geico originally decided to purchase from the company for these reasons:
  • 47% Offered best price
  • 16% Reputation
  • 12% Recommended by friend or family member
  • 9% Saw TV commercial
  • 2% Financial strength rating
  • 3% Was the company my parents had
  • 1% I had other insurance with this company
  • 1% Saw online ad
  • 1% The company website and mobile apps are easy to use and helpful

Would you renew?

  • 95% Yes
  • 5% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 47%
  • Fairly satisfied / Fulfills my needs OK 29%
  • Average website and apps 14%
  • Very unsatisfied / digital offering is severely lacking 5%
  • Unsatisfied / website and/or apps are not fulfilling my needs 3%

How do you prefer to deal with insurer and policy?

  • In person 32%
  • Phone 9%
  • Email 12%
  • Interactive website 28%
  • Mobile App 15%

Customer Complaint Ratio

info

The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Geico’s customer complaint ratio for Private Passenger Auto insurance is 2.04
Coverage Options
Accident forgiveness Icon
Accident forgiveness
Your rates won"t increase after your first accident.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program Icon
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states is Geico available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

324 Reviews. 4 Stars out of 5
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