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Geico Auto Insurance Ratings

Customer Satisfaction Ratings (based on 336 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
86.00
out of 100
90
86
83
83
89%
91%
A++
Jul 28, 2017
Other Companies to Consider:

Reasons for Buying from Geico

Customers of Geico originally decided to purchase from the company for these reasons:
Offered best price33%
Reputation24%
Saw TV commercial16%
Recommended by friend or family member11%
Saw online ad8%
Was the company my parents had3%
I had other insurance with this company2%
The company website and mobile apps are easy to use and helpful1%
Financial Strength rating1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 46%
I probably would recommend this company. 43%
Neutral 7%
I probably would not recommend this company. 4%
I would not recommend this company. 0%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
46%Good - Fulfills my needs
40%Excellent - Gives me what I need and more
9%Just okay - Fulfills some but not all of my needs
5%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

39%Phone
8%Email
26%Interactive website
5%Smartphone app
21%In person

About GEICO

Types of auto coverage

  • Personal auto/Commercial auto
  • Collector auto
  • Ridesharing
  • Non-owner
  • Motorcycle
  • Mobile home
  • Umbrella liability
  • Boat
  • RV
  • ATV

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Flood
  • Umbrella
  • General/Professional liability

Best Auto Insurance Companies 2018

Geico obtained an overall score of 86.00 in the 2018 customer survey, which placed it 11th out of 20 companies evaluated. Geico’s website and apps are appreciated by customers, as it placed 8th in this category. Customer service had the lowest ranking of 14th but a decent score of 86. Most of those surveyed plan to renew with Geico, 91%, and many would recommend to others, 89% saying they would.

More than just a gecko

GEICO is well known for its advertising campaigns including the gecko, which first appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlisted military officers. Within a year, GEICO had written 3,700 policies and hired 12 staff members.

Today, the company has more than 11 million policyholders, an A++ financial strength rating from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no longer limits who it insures and has grown to be the second largest car insurance provider in the nation.


Consider GEICO for federal employees, groups or a preference for tech

GEICO still offers discounts to its original customer base of federal employees and military officers, so it should certainly be considered by drivers in those fields. There are several additional discounts for which drivers can qualify, making rates even more competitive.

GEICO offers an organization discount for professional groups, alumni associations, employers, charities or societies. Creating a formal partnership with the company provides the organization with a revenue stream and entitles members to receive exclusive benefits and premium discounts.

For drivers who prefer to manage their insurance information without the assistance of a live agent or wait times on hold, the company has extensive tools available through a #1-rated mobile app and an intuitive website. GEICO also has profiles on six social media platforms, including a blog and a YouTube channel.

Contact information

Corporate headquarters
5260 Western Avenue

Chevy Chase, Md. 20815

Customer service: 800-841-3000

General claims: 800-861-8380

Coverage Options

No drop promise/guaranteed renewal program No drop promise/guaranteed renewal program Your policy will be renewed even if you have accidents and traffic violations.
Mobile app Mobile app. The insurer offers an app for smartphones.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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