Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
88
% Who Plan to Renew
95
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A++
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Geico originally decided to purchase from the company for these reasons:
47%
Offered best price
16%
Reputation
12%
Recommended by friend or family member
9%
Saw TV commercial
2%
Financial strength rating
3%
Was the company my parents had
1%
I had other insurance with this company
1%
Saw online ad
1%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

I would definitely recommend this company
I would probably recommend this company
Neutral
I would not recommend this company
I would probably not recommend this company

Would you renew?

95% Yes
5% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
47%
Fairly satisfied / Fulfills my needs OK
29%
Average website and apps
14%
Very unsatisfied / digital offering is severely lacking
5%
Unsatisfied / website and/or apps are not fulfilling my needs
3%

How do you prefer to deal with insurer and policy?

Phone
32%
Interactive website
28%
Email
15%
Mobile App
12%
In person
9%
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Customer Complaint Ratio

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Private Passenger Auto
2.04
0 1 3 10+ Good Poor Very Poor
0 to 1.00
1.01 to 3.00
3.01 and above

About GEICO

Types of auto coverage

  • Personal auto/Commercial auto
  • Collector auto
  • Ridesharing
  • Non-owner
  • Motorcycle
  • Mobile home
  • Umbrella liability
  • Boat
  • RV
  • ATV

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Flood
  • Umbrella
  • General/Professional liability

Best Auto Insurance Companies 2021: How Geico compares

Geico earned a top spot in our review of 2021’s Best Auto Insurance Companies as the Best Car Insurance Value for the Price.

Whether you’re a young driver, have a poor driving record, or are a low-risk driver, Geico offers some of the cheapest policies in the industry. But Geico’s bragging rights don’t stop there. They earned a four-star InsureScore for customer service and website & apps. Customers love how the website and mobile app makes their auto insurance easy and hassle-free.  

 

Ninety-five percent of Geico customers who responded to our survey said they planned to renew their policies and more than 88% said they would recommend Geico auto insurance to a friend. 



Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of GEICO's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

More than just a gecko

GEICO is well known for its advertising campaigns including the gecko, which first appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlisted military officers. Within a year, GEICO had written 3,700 policies and hired 12 staff members.

Today, the company has more than 11 million policyholders, an A++ financial strength rating from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no longer limits who it insures and has grown to be the second largest car insurance provider in the nation.


Consider GEICO for federal employees, groups or a preference for tech

GEICO still offers discounts to its original customer base of federal employees and military officers, so it should certainly be considered by drivers in those fields. There are several additional discounts for which drivers can qualify, making rates even more competitive.

GEICO offers an organization discount for professional groups, alumni associations, employers, charities or societies. Creating a formal partnership with the company provides the organization with a revenue stream and entitles members to receive exclusive benefits and premium discounts.

For drivers who prefer to manage their insurance information without the assistance of a live agent or wait times on hold, the company has extensive tools available through a #1-rated mobile app and an intuitive website. GEICO also has profiles on six social media platforms, including a blog and a YouTube channel.

Contact information


Corporate headquarters
5260 Western Avenue
Chevy Chase, Md. 20815
Customer service: 800-207-7847
General claims: 800-841-3000

Coverage Options
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program Icon
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states is Geico auto insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

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