Geico Auto Insurance Ratings
Product
Auto
Overall
83.09
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
|---|---|---|---|---|---|---|---|---|
|
|
AM Best Financial Strength RatingsOctober 31, 2019
A++
Other Companies to Consider:
Go to Geico site now to get a quote
Reasons for Buying from Geico
Customers of Geico originally decided to purchase from the company for these reasons:
| Offered best price | 44% |
| Reputation | 19% |
| Recommended by friend or family member | 11% |
| Saw TV commercial | 10% |
| The company website and mobile apps are easy to use and helpful | 6% |
| Was the company my parents had | 5% |
| I had other insurance with this company | 2% |
| Saw online ad | 2% |
| Financial Strength rating | 1% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
47%
Satisfied - Fulfills my needs okay.
36%
Completely satisfied - Gives me what I want and more.
9%
Neutral - No good or bad feelings on this.
6%
Never visited or used website or mobile app.
2%
Not Satisfied - Is not a good website or app.
0%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.
How You Prefer to Deal with Insurers
Share Your Opinion About Your Current Insurance Company?
Thank You! Your review was posted successfully and is awaiting moderation.
Write another review
About GEICO
Types of auto coverage
- Personal auto/Commercial auto
- Collector auto
- Ridesharing
- Non-owner
- Motorcycle
- Mobile home
- Umbrella liability
- Boat
- RV
- ATV
Additional policies offered
- Homeowners
- Renters
- Condominium
- Mobile home
- Flood
- Umbrella
- General/Professional liability
Best Auto Insurance Companies 2020: How Geico Auto Insurance Stacks Up
Geico obtained an overall score of 83.09 in the 2020 customer survey, which placed it fourteenth out of 20 companies evaluated. Geico’s website and apps are appreciated by customers, as it placed fifth in this category with a score of 84.89 It placed thirteenth for customer service (85) and claims (88.28). Though Geico’s score of 77.6 for price landed it in the No. 15 spot, it was within a point of the five carriers preceding it. Most of those surveyed plan to renew with Geico, 87%, and 78% said they would recommend it to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of GEICO's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, GEICO (NAIC# 35882) had a complaint ratio of 0.80 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
More than just a gecko
GEICO is well known for its advertising campaigns including the gecko, which first appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlisted military officers. Within a year, GEICO had written 3,700 policies and hired 12 staff members.
Today, the company has more than 11 million policyholders, an A++ financial strength rating from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no longer limits who it insures and has grown to be the second largest car insurance provider in the nation.
Consider GEICO for federal employees, groups or a preference for tech
GEICO still offers discounts to its original customer base of federal employees and military officers, so it should certainly be considered by drivers in those fields. There are several additional discounts for which drivers can qualify, making rates even more competitive.
GEICO offers an organization discount for professional groups, alumni associations, employers, charities or societies. Creating a formal partnership with the company provides the organization with a revenue stream and entitles members to receive exclusive benefits and premium discounts.
For drivers who prefer to manage their insurance information without the assistance of a live agent or wait times on hold, the company has extensive tools available through a #1-rated mobile app and an intuitive website. GEICO also has profiles on six social media platforms, including a blog and a YouTube channel.
Contact information
Corporate headquarters
5260 Western Avenue
Chevy Chase, Md. 20815
Customer service: 800-207-7847
General claims: 800-841-3000
Coverage Options
Accident forgiveness
Your rates won't increase after your first accident.
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"I like their claiming procedure"
-Age 18-36, Georgia
"The great coverage and service I receive keeps me with them"
-Age 18-36, Georgia
"I am happy with the price and the ease of everything but haven't made a claim"
-Age 18-36, Hawaii
"They have the cheapest rate so far, but I haven't so far had to file any claims so not sure of the service."
-Age 18-36, Hawaii
"My experience has been very good with this company."
-Age 18-36, Hawaii
"They helped out when I needed them most"
-Age 18-36, Illinois
"They solved all my doubts when I needed their help"
-Age 18-36, Indiana
"I want them to know that this is a company that actually cares about their customers."
-Age 18-36, Kentucky
"Very helpful when my house burnt down (auto/home bundle)"
-Age 18-36, Kentucky
"Expensive but worth it"
-Age 18-36, Louisiana
"I can get quality care at a reasonable rate."
-Age 18-36, Louisiana
"Geico is great as long as you have a low deductible."
-Age 18-36, Maryland
"They are trustworthy and handled my claim quickly"
-Age 18-36, Maryland
"It is an innovative company; It's a company that I trust."
-Age 18-36, Massachusetts
"They have the cheapest rates and they take care of everything"
-Age 18-36, Massachusetts
"Very kind and always helpful"
-Age 18-36, Michigan
"They are an very innovative and safe company"
-Age 18-36, Michigan
"They are very reasonable and friendly."
-Age 18-36, Mississippi
"The customer service is one of the best out there."
-Age 18-36, Missouri
"They are super reliable and somewhat affordable"
-Age 18-36, Nevada
"They offer discounts just for being a member and they let you pay late for no penalty for up to 30 days"
-Age 18-36, Nevada
"If you are looking for a insurer that explains everything and supports all causes, I would suggest Geico. The experience I had is that they really give me everything, details of what they can do for me and how they can help. I never feel left out or blinded by anything. The coverage is excellent and so is the customer service, they get back to you right away. You really will be please with this insurer."
-Age 18-36, New Jersey
"It's a bit price high but great coverage."
-Age 18-36, New Jersey
"I've used the roadside and it has been great both times and cost me nothing out of pocket. My insurance kept going up with my last company and has gone down twice with them"
-Age 18-36, New Jersey
"They are there when you need them and I have never been turned away or made like if I don't do something they will drop me"
-Age 18-36, New Jersey
"They are always there and ready when you need them"
-Age 18-36, New Jersey
"They are friendly very open to answering questions"
-Age 18-36, New Jersey
"This insurer is very effective with its users, that's why I love it."
-Age 18-36, New Jersey
"Very helpful, nice to talk to. Like the easy website."
-Age 18-36, New Mexico
"It is a brand and company I can trust"
-Age 18-36, New York
"A company that everybody could trust"
-Age 18-36, New York
"All has been good with this company"
-Age 18-36, New York
"They are easy to use and policy is easy to understand"
-Age 18-36, New York
"Great company and customer service"
-Age 18-36, New York
"I have good experience because this company provides huge sets of policies depending on your state."
-Age 18-36, New York
"I love the customer service of my company, I would like other companies to take it into account"
-Age 18-36, New York
"I would want them to know that this company is reliable and trustworthy"
-Age 18-36, New York
"Is a good and responsive company insurer that always is there for you"
-Age 18-36, New York
"Is a good company, no regrets"
-Age 18-36, New York
"It is very good, it is really a reliable company."
-Age 18-36, New York
"The call center is open 24 hour and you can talk to people who can help at any time."
-Age 18-36, New York
"Its customer service is excellent"
-Age 18-36, New York
"They provide such good service and they are very presisitent in what they do"
-Age 18-36, New York
"They are very responsable and act fast to solve any concerns"
-Age 18-36, New York
"I been with this company for two years and I must say they help me a lot when it came to my health after an accident. So suggest people to get with this company."
-Age 18-36, North Carolina
"It's easy to communicate with them"
-Age 18-36, North Carolina
"They provide excellent customer service . They are always willing to assist and are prompt with payments for claims."
-Age 18-36, North Carolina
"They're really experienced and always have the answers to my questions"
-Age 18-36, North Carolina
"Geico has an easy to use website. I like that I can get in contact with an agent if I need to."
-Age 18-36, North Dakota
"I have never had an accident so I don't know how good their claims process is but every else is great."
-Age 18-36, Ohio
"Is a company I trust with a long history"
-Age 18-36, Ohio
"They are easy to work with and inexpensive"
-Age 18-36, Ohio
"They offer good pricing and good service"
-Age 18-36, Ohio
"This gives me a total coverage and safe for me and my whole family."
-Age 18-36, Ohio
"I like everything about them"
-Age 18-36, Pennsylvania
"I love how you can talk to a live representative online."
-Age 18-36, Pennsylvania
"It is the best for the price"
-Age 18-36, Pennsylvania
"That they genuinely care about the customers they serve"
-Age 18-36, Pennsylvania
"Whenever I call the automated system is easy to navigate. It's easy if I need to speak to a person directly as well. They are very helpful to me!"
-Age 18-36, Pennsylvania
"Easy to buy coverae with and pretty cheap"
-Age 18-36, Rhode Island
"Very friendly and pleasant to speak with."
-Age 18-36, South Carolina
"I love their app"
-Age 18-36, Tennessee
"They provide good service"
-Age 18-36, Texas
"My insurer considers whats best for me and my family which is is wonderful"
-Age 18-36, Texas
"That they genuinely care about your needs"
-Age 18-36, Texas
"They are the best"
-Age 18-36, Texas
"Good I think they have good customer care"
-Age 18-36, Utah
"Overall the company is pretty good"
-Age 18-36, Utah
"Great service and decent pricing"
-Age 18-36, Vermont
"Easy to do business with them online or over the phone"
-Age 18-36, Virginia
"Friendly"
-Age 18-36, Virginia
"That they are loyal and and a great insurance company that cares for their customers and are cost low rates and many others out there."
-Age 18-36, Virginia
"Their customer service is easy to work with and is always willing to help. They also have many discounts to take advantage of, helping you save money."
-Age 18-36, Virginia
"Good experience with them so far, easy to buy policy"
-Age 18-36, Washington
"I have a great relationship with this company because I feel like they are very trustworthy, secure and responsible."
-Age 18-36, Washington
"I haven't had to deal with them much as I've never had to make any claims or anything, but adding and removing vehicles from your policy is pretty easy and having the app on your phone and not having to print out proof of insurance all the time is nice too."
-Age 18-36, West Virginia
"I think they have good prices"
-Age 18-36, West Virginia
"The company is amazing and get things taken care of quick without any hassle"
-Age 18-36, West Virginia
"They are very easy to work with. They handle problems quickly."
-Age 18-36, Alabama
"Quality and Greatness"
-Age 18-36, Arizona
"They have great prices and you are able to postpone payments if you need to"
-Age 18-36, Arizona
"It's a company that my family trusts"
-Age 18-36, California
"Excellent company, very attentive and quick when needed. They automatically treated me fairly and covered my expectations even more."
-Age 18-36, California
"Good customers. Service"
-Age 18-36, California
"Good price."
-Age 18-36, California
"High quality service"
-Age 18-36, California
"Honest, helpful , good service"
-Age 18-36, California
"I feel it's a responsible insurance providers as they are always taking care of you like you're family. "
-Age 18-36, California
"I think they have very good customer service."
-Age 18-36, California
"I want others to know that this company is very good"
-Age 18-36, California
"I would tell others that they are helpful and they will fit your needs."
-Age 18-36, California
"I would want others to know that they are a great company who puts their customers first and they make sure that their needs are met"
-Age 18-36, California
"It is the best insurance company"
-Age 18-36, California
"It's an awesome company"
-Age 18-36, California
"It's cheap and affordable and is great economically speaking"
-Age 18-36, California
"They're pretty straightforward and easy to deal with"
-Age 18-36, California
"Has a wide coverage, besides having an excellent customer service that clarifies all kinds of doubts"
-Age 18-36, California
"The mobile insurance card is very handy."
-Age 18-36, California
"They are helpful and reliable"
-Age 18-36, California
"They are the best and have excellent customer care service"
-Age 18-36, California
"They offer good coverage"
-Age 18-36, California
"They really put you first and go above and beyond."
-Age 18-36, California
"They respond really quickly"
-Age 18-36, California
"They're convinient and they care. They helped me with my claim with no problem."
-Age 18-36, California
"This is a company that provides full coverage for any situation."
-Age 18-36, California
"App is really convenient, it's nice you can pull up your insurance card through it"
-Age 18-36, Colorado
"THey are always fast and friendly and you can trust them"
-Age 18-36, Colorado
"They have the best prices. Their online site makes things easy and your able to do most things yourself"
-Age 18-36, Connecticut
"You can handle all your needs on the website and the app. They even give you many safety tips."
-Age 18-36, Delaware
"Great and fast service."
-Age 18-36, Florida
"Great customer service"
-Age 18-36, Florida
"Geico offers an excellent service its staff is highly qualified to serve its users"
-Age 18-36, Florida
"He has a excellent company and have the program completed and expand good service"
-Age 18-36, Florida
"I have full coverage on my van they call me if new discounts are available to check up on my policy to see if any updates are needed to be made"
-Age 18-36, Florida
"I have had a great experience with this insurance. I like the policy and what it offers"
-Age 18-36, Florida
"I like the company a lot"
-Age 18-36, Florida
"Is a company the exceeds many expectations, is responsible, is aware of its customers, is innovative, offers good service, makes the client feel safe and that is important"
-Age 18-36, Florida
"It is a complete company with a unique service and timely answers"
-Age 18-36, Florida
"It is an accessible company with a great service"
-Age 18-36, Florida
"It gives me sensational customer service."
-Age 18-36, Florida
"It's a great company"
-Age 18-36, Florida
"My insurer is reliable and has a great reputation. The customer service is always great."
-Age 18-36, Florida
"My insurer is very responsible and offers the best care"
-Age 18-36, Florida
"Offers a wide coverage that covers everything you want so that you are calm at all times of your life"
-Age 18-36, Florida
"Son responsables, y lo mejor de todo es que la atenci??n es muy buena, siempre pienso que una buena atenci??n al cliente es lo mejor aunque los procesos tarden un poco"
-Age 18-36, Florida
"That they are willing to follow up with you as needed."
-Age 18-36, Florida
"They gave me help and assist in a previous situation that I face and were very thoughtful"
-Age 18-36, Florida
"Has a good service"
-Age 18-36, Florida
"Good price and good attention to customer's needs"
-Age 18-36, Georgia
"I feel others should know that they try their best to ensure all of my needs are met if ever I have a problem. They make sure I fully understand any answers to questions I've asked, and make sure I'm satisfied with conclusions met."
-Age 18-36, Georgia
"I can always reach a live person when I need one and I think it is very fairly priced."
-Age 37-52, Arizona
"Geico has the best and most affordable payment options. I pay for 6 mos. of insurance in 4 payments and they only charge $5 extra per payment, other companies charge up to $20 per payment."
-Age 37-52, California
"Is very prompt with their payments from a claim"
-Age 37-52, California
"The company's service is good"
-Age 37-52, California
"Very good and like their app"
-Age 37-52, California
"Very patient, customer service oriented."
-Age 37-52, California
"Good price, easy access."
-Age 37-52, Colorado
"GEICO may be a huge company but they treat you as a person and are attentive to their customers"
-Age 37-52, Connecticut
"Low cost and excellent service"
-Age 37-52, Connecticut
"Always ahave received great service"
-Age 37-52, Florida
"Excellent insurance company, they have supported me in all circumstances, good attention, modern and attentive"
-Age 37-52, Florida
"Found them very proactive about the customer's need"
-Age 37-52, Florida
"Good value for the prices: easy website with chat and live human coverage available."
-Age 37-52, Florida
"I feel they are a good company and especially value my service."
-Age 37-52, Florida
"I made a mistake before I am very satisfied with this company because the service has been great"
-Age 37-52, Florida
"They are great. I got a good deal I think"
-Age 37-52, Florida
"My insurer is very resposible and provides the best care in whole world."
-Age 37-52, Florida
"The agents are great and are very helpful"
-Age 37-52, Florida
"The insurer offers the benefits I need for the whole family"
-Age 37-52, Florida
"The staff of this company offers a great service and attention"
-Age 37-52, Florida
"They are great to work with"
-Age 37-52, Florida
"They are helpful, caring and appreciative."
-Age 37-52, Florida
"They are nice people and do a great job."
-Age 37-52, Florida
"Affordable premiums, accurate follow up from representatives."
-Age 37-52, Georgia
"The prices are workable while the service has been flawless."
-Age 37-52, Georgia
"Geico has done such a good job for our family time and time again, even if a company offered us FREE car insurance, we would probably stay and pay Geico. True story and I do not know anyone who works for Geico. They have just treated us that well."
-Age 37-52, Hawaii
"Excellent customer service"
-Age 37-52, Illinois
"I have yet to file a claim, but the cost is low."
-Age 37-52, Illinois
"My insurance company provides great rates and they take good care of there customers."
-Age 37-52, Illinois
"Great service and very easy to renew or sign up online and easy to compare prices"
-Age 37-52, Indiana
"Very good claim payout details."
-Age 37-52, Indiana
"Good company"
-Age 37-52, Kentucky
"I had an accident years ago and the claim was handled swiftly and effectively. The company was in contact with me the whole time and answered any questions and took care of all of the concerns I had."
-Age 37-52, Maine
"It is a good company that responds quickly to any questions or issues. I have had a great rate with them for a couple of years."
-Age 37-52, Massachusetts
"Offers fast and efficient service, is conveniently located, has helpful and friendly staff"
-Age 37-52, Massachusetts
"Easy to use app and good customer service"
-Age 37-52, Michigan
"While Geico's rates may be higher than other insurers, I've always had exceptional customer service with them."
-Age 37-52, Mississippi
"It is great insurance with a good price. The prices can vary based on claims in your area, though"
-Age 37-52, Missouri
"Geico is a very reputable and stable insurance company with a long heritage. it has a good customer service and reasonable prices"
-Age 37-52, New Jersey
"I like them. Anytime I have an issue the solve it in a prompt and courteous manner. I feel that I am not being overcharged to be insured by them"
-Age 37-52, New Jersey
"They offer good rates, easy website and customer service is great."
-Age 37-52, New Jersey
"They are there for you in the event of an accident. They take care of everything no issues."
-Age 37-52, New Jersey
"They get the job done and are affordable."
-Age 37-52, New Jersey
"Great price and policy "
-Age 37-52, New York
"They have great customer service"
-Age 37-52, New York
"This company offers great service and decent prices"
-Age 37-52, New York
"This insurance company is second of the United States, the most important thing is from the beginning is to make sure your data with them is secure as their services are the best."
-Age 37-52, New York
"Is a very customer driven brand."
-Age 37-52, North Carolina
"Price is excellent. They provide great support thru phone and apps."
-Age 37-52, North Carolina
"Eeasy to deal with with great rates"
-Age 37-52, Ohio
"They are reasonably priced and good customer service. Always answer questions fast."
-Age 37-52, Oklahoma
"They handle claims fast"
-Age 37-52, Oregon
"Good coverage for low price"
-Age 37-52, Rhode Island
"I recently had to drop a vehicle from our policy. I was able to quickly do it without needing to call and sit on hold to wait for a person to do it for me. I was able to access the account information and make the change right from the smartphone application."
-Age 37-52, South Carolina
"They are pretty good offered me the best price"
-Age 37-52, South Carolina
"They are very flexiable with their payments."
-Age 37-52, South Carolina
"They are there if/when you need them."
-Age 37-52, Tennessee
"I liked that they are efficient and with good quality coverage. It is a good insurance company that supports you in the most difficult moments of life"
-Age 37-52, Texas
"Low price and good service"
-Age 37-52, Texas
"They are prompt in claims processing, and quick support resolution."
-Age 37-52, Texas
"They have the best coverage for the best price"
-Age 37-52, Texas
"They provide a good service."
-Age 37-52, Texas
"This company paid attention to detail."
-Age 37-52, Texas
"I lived the personalized attention"
-Age 37-52, Virginia
"I believe this company is very trustworthy and responsable"
-Age 37-52, Washington
"This company puts a lot of effort into trying to solve problems as fast as they can so I give them credit for that"
-Age 37-52, Washington
"Everything I need is at my fingertips with this company"
-Age 37-52, West Virginia
"Website is user friendly, instant quotes"
-Age 37-52, West Virginia
"Great prices and services"
-Age 37-52, Wisconsin
"Have a little bit better and accurate customer service representatives."
-Age 37-52, Wisconsin
"They have great customer service"
-Age 37-52, Wisconsin
"Great price. Offer quick results to situations."
-Age 53+, Arizona
"I have same coverage on same vehicles but pay half what I paid with previous insurer."
-Age 53+, Arizona
"It offers the lowest rates."
-Age 53+, Arizona
"Process is easy and clear."
-Age 53+, Arkansas
"Cheaper than most of the others I looked at and very easy to do business with"
-Age 53+, California
"Quality services offered"
-Age 53+, California
"Special service very safe and easy of use, perfect customer service and fast claims"
-Age 53+, California
"They are a very good insurance company. They have your best interests at heart and have competitive prices."
-Age 53+, California
"They are very friendly and are concerned about what ever have a problem with."
-Age 53+, California
"They offered insurance cheaper than the company I been with for many years."
-Age 53+, California
"They seem to really understand my concerns and work to help me solve them. No question is to small or unimportant. The price is the best I found for a respected company."
-Age 53+, California
"They offer accident forgiveness after a few years with them"
-Age 53+, Colorado
"Thy give me some good discounts that lead to good rates"
-Age 53+, Delaware
"Easy to deal with , honest and dedicated reps"
-Age 53+, Florida
"Excellent customer service"
-Age 53+, Florida
"The price and service are excellent"
-Age 53+, Florida
"The initial sign up is very easy to get through and is comprehensive. The cost should be fair and you can expect a chance to follow-up to make sure you have what you need."
-Age 53+, Florida
"They are professional and pleasant"
-Age 53+, Florida
"They have pretty good rates"
-Age 53+, Florida
"This insurer is relatively affordable for what you get."
-Age 53+, Georgia
"They are straightforward and reliable"
-Age 53+, Illinois
"They have good customer service, not long wait time"
-Age 53+, Illinois
"My insurance company fulfills my needs for rideshare driver."
-Age 53+, Indiana
"They worth my time. nice people to deal with."
-Age 53+, Iowa
"Immediate access to a live person who speaks ENGLISH well and prompt service- sent roadside assistance within the hour"
-Age 53+, Kentucky
"They work with you to get the best price and the best coverage"
-Age 53+, Kentucky
"They are cooperative and helpful"
-Age 53+, Kentucky
"They are very proactive company, so you can be sure they will take care of your potential problems"
-Age 53+, Maryland
"Competitive prices and good customer service"
-Age 53+, Massachusetts
"Good customer service with reasonable pricing"
-Age 53+, Michigan
"It provides online access for make payment, change your coverage, add or remove a vehicle, go paperless, etc."
-Age 53+, Michigan
"Always stays on top of things"
-Age 53+, Missouri
"Geico was totally easy to deal with"
-Age 53+, New Jersey
"I feel they handled all calls I made to them well. The people were very helpful in explaining everything I inquired about. I've never had a bad experience with them."
-Age 53+, New Jersey
"They are very helpful, handle claims efficiently and quickly and easy to reach by phone"
-Age 53+, New Jersey
"Best customer service especially during a claim"
-Age 53+, New Mexico
"Excellent customer service and claims handling"
-Age 53+, New York
"Has a great website and many options to pay your premium"
-Age 53+, New York
"It's a great company"
-Age 53+, New York
"Lower rates, and the gecko is great"
-Age 53+, New York
"They provide the best value for the coverage provided and premium paid, and they have good customer service and a fair claims procedure."
-Age 53+, New York
"They are reliable and have good customer service"
-Age 53+, North Carolina
"They are great!"
-Age 53+, North Carolina
"Took care of a claim several years ago in a very professional manner"
-Age 53+, Ohio
"I like the ease of access to online tools 24/7"
-Age 53+, Oklahoma
"They give quality service."
-Age 53+, Oregon
"They offer the best coverage in my opinon"
-Age 53+, Pennsylvania
"Geico is the way to go. Great service"
-Age 53+, Pennsylvania
"The people are very easy to deal with and will help you in any wany that they can."
-Age 53+, Pennsylvania
"They are very helpful and really seem to care about you and will work with you to get you the best deal."
-Age 53+, Pennsylvania
"Has reasonable rates"
-Age 53+, Tennessee
"The only issue is that the policy and claim numbers are ridiculously long"
-Age 18-36, Georgia
"The price is somewhat high, it has risen about 30 dollars in 3 years, but the customer service agent I dealt with was pleasant and helped me out."
-Age 18-36, Georgia
"My experience with this company is bad with a capital B. I would appreciate a new company, I've got to look soon."
-Age 18-36, Illinois
"Because most national auto insurance providers follow Geico's basic template."
-Age 18-36, Missouri
"Its good just a little slow with getting back your deductible if in an accident and they subrogate."
-Age 18-36, New Jersey
"Geico is an average insurance provider that must improve their customer service."
-Age 18-36, New York
"Good reputation, let's see if they live up to it"
-Age 18-36, New York
"I would like more rental coerage on my policy."
-Age 18-36, New York
"Geico is good currently. I haven't have an accident for awhile, so not sure how good is their claim process."
-Age 18-36, North Carolina
"They provide good customer services however they have prices that are a bit high and unreasonable"
-Age 18-36, North Carolina
"They're decent but could be better"
-Age 18-36, North Carolina
"I feel like they charge too much for what they provide."
-Age 18-36, Pennsylvania
"Maybe a bit more understanding of how insurance works being explained when I buy coverage would be helpful"
-Age 18-36, Tennessee
"They have horrible reps for claims in my experience"
-Age 18-36, Texas
"Is a fairly good insurance company. Sometimes they refuse to have contact over the phone so you have to put in in a letter, which does not bother me because I like to have contact in person but maybe someday I will need to have a phone talk with them"
-Age 18-36, Texas
"The only thing I would want others to know, is to read all their papers they give you. Sometimes they say some really important things."
-Age 18-36, Texas
"Nothing that good to talk about. If someone ask me, I will tell I have had an okay experience but I wouldn't go out of my wat to recommend them."
-Age 18-36, Washington
"That they are easy to talk to once you get ahold of someone..."
-Age 18-36, Washington
"They are ok but keep raising the rates"
-Age 18-36, Wisconsin
"They are sometimes slow to respond"
-Age 18-36, Alaska
"It was a real experience - real good or bad I'll find out with time."
-Age 18-36, California
"It's okay, nothing special"
-Age 18-36, Florida
"Not very satisfied with the claim process, needs to change"
-Age 18-36, Florida
"Pay only for what you want"
-Age 18-36, Florida
"Why my insurance rates keep going up when I haven't been any accident and my credit score is good. And I don't pay late."
-Age 18-36, Florida
"An okay company with some dumb commercials."
-Age 37-52, California
"My experience with this company is limited because I am a new customer"
-Age 37-52, California
"QUE ES UNA COMPA???A , QUE SIEMPRE ESTA TRATANDO DE INNOVAR Y CON CUMPLIR CON MIS NECESIDADES DE ASEGURANZA"
-Age 37-52, California
"Would be nice to select the options you want instead of having to choose from what is available. Also $500 deductible. If your a customer for years and have no claims or a record then you should get discounts not have your premium go up."
-Age 37-52, Connecticut
"Not satisfied. I am bit lazy and they also don't have much time to communicate with me."
-Age 37-52, District of Columbia
"Expensive and not the greatest customer service. They don't listen to what you say"
-Age 37-52, Florida
"My wife has locked her keys in her car 2 times in past 6 months and both times the pop a lock person through the roadside service was out within 30 minutes."
-Age 37-52, Florida
"Seems like a responsible company"
-Age 37-52, Florida
"My premiums just went up so may look around"
-Age 37-52, Georgia
"The rates are decent, that is all I can say about them"
-Age 37-52, Georgia
"Over priced. Best not to recommend others."
-Age 37-52, Idaho
"They waited almost 2 years to give us a discount based on marriage"
-Age 37-52, Illinois
"So far so good"
-Age 37-52, Missouri
"They are just okay"
-Age 37-52, New Hampshire
"Does the job, nothing more "
-Age 37-52, New Jersey
"Prices have steadily increased while I never had any moving violations or accidents. Still pay a reasonable price, but could definitely offer incentives for safe drivers like myself."
-Age 37-52, New York
"I think my insurer is good, but I look forward to paying less as I become a loyal customer."
-Age 37-52, North Carolina
"I think they provide good basic service and I like that they have a claim and repair center very close to my house in case anything would happen. I do think, however, that they do not have great prices for bundled services so I will be looking elsewhere next time my renewal comes up."
-Age 37-52, Pennsylvania
"My rates doubled for full coverage"
-Age 37-52, Pennsylvania
"They took care of everything and it took care of what I needed but it seemed robotic and not very personal although I got what I wanted"
-Age 37-52, Texas
"Never had any problems with them."
-Age 37-52, Washington
"I don't have more to say, they just fullfill my needs nothing special"
-Age 53+, Arizona
"I want people to know that there is a secret organization like a credit reporter for insurance companies that they use to track your accidents and levy your rate based on that insurance company report only. It's buried in the policy and you have a right to get that report. I did and even though the state required me to report an accident of over 5 years ago---my previous insurance company reported a payout and thus Geico charged me more for a very, very old accident. I TOTALLY find that WRONG."
-Age 53+, California
"No rewards for a clean safe record and no claims for almost 20 years. It's the same car, which was new when I started with them and is a station wagon. No reduction of fees, no rewards, nothing!"
-Age 53+, California
"Really haven't had much out of the ordinary dealing with them. They bill me, I pay bill. I move, I tell them."
-Age 53+, Connecticut
"As any company, rates are raised with every renewal. Never had to make a claim, so satisfaction about claims can not give my opinion on."
-Age 53+, Florida
"I guess they are pretty good but keep raising rates which I don't understand because the $40,000 vehicle I originally insured 12 years ago is now worth only about $8000 if they have to replace it."
-Age 53+, Florida
"Better than my former auto insurer drop us due to hurricane Irma and we had to file a claim with them after the claim was closed they dropped us."
-Age 53+, Florida
"They are nothing special, it is just an insurance company"
-Age 53+, Florida
"I do not have anything to say except that they were inexpensive."
-Age 53+, Illinois
"I Have been with Geico for more than 40 years and very few accidents but I feel like they would drop me like anyone else who has an incident once year with them."
-Age 53+, Maryland
"Fair rates, never dropped so they are okay"
-Age 53+, New York
"The need to have lower rates, more plans and discounts -- and claims will not increase premium"
-Age 53+, New York
"They are not all what they say they are. They will cancel you and only give you two weeks to try to find another insurance company"
-Age 53+, New York
"I did get quick results when I called about my policy when I retired. I did get a lower premium since I no longer drive back and forth to a job, but it wasn't very much."
-Age 53+, Ohio
"It is ok company"
-Age 53+, Ohio
"Make sure everything that you want is included in your insurance policy. Don't just assume!"
-Age 53+, Oklahoma