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GEICO Car Insurance Ratings

   Effective Date: July 10, 2016

Customer Satisfaction Ratings

(241 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A++    July 10, 2016

Other Companies to Consider

Reason for buying from GEICO
Customers of GEICO originally decided to purchase from the company for these reasons:
35%The insurer offered the best price.
20%The insurer was recommended by a friend.
12%The insurer's reputation.
9%Saw a commercial.
9%Financial stability.
7%Was the company their parents had.
3%Other reason.
3%Ease of use.
2%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 51%
  • 34%
  • 13%
  • 1%
  • 1%

Would you renew?
  • yes
  • no
  • 94%
  • 6%


Best Auto Insurance Companies 2017

Surveyed policyholders rated GEICO with 4 stars for value for price but an impressive 4.75 for claims processing. Customer service fell in between at 4.5, giving the insurer an overall score of 88.1. Customers appear happy with the company, as 94 percent plan to renew and 87 percent would recommend the company.

More than just a gecko

GEICO is well known for its advertising campaigns including the gecko, which first appeared in 1999, and the caveman, which it started in 2004, but GEICO began back in 1936 as the Government Employees Insurance Company, initially targeting federal employees and certain categories of enlisted military officers. Within a year, GEICO had written 3,700 policies and hired 12 staff members.

Today, the company has more than 11 million policyholders, an A++ financial strength rating from A.M. Best and offers coverage in every state plus the District of Columbia. GEICO no longer limits who it insures and has grown to be the second largest car insurance provider in the nation.

Types of auto coverage

  • Personal auto/Commercial auto
  • Collector auto
  • Ridesharing
  • Non-owner
  • Motorcycle
  • Mobile home
  • Umbrella liability
  • Boat
  • RV
  • ATV


Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Flood
  • Umbrella
  • General/Professional liability


Consider GEICO for federal employees, groups or a preference for tech

GEICO still offers discounts to its original customer base of federal employees and military officers, so it should certainly be considered by drivers in those fields. There are several additional discounts for which drivers can qualify, making rates even more competitive.

GEICO offers an organization discount for professional groups, alumni associations, employers, charities or societies. Creating a formal partnership with the company provides the organization with a revenue stream and entitles members to receive exclusive benefits and premium discounts.

For drivers who prefer to manage their insurance information without the assistance of a live agent or wait times on hold, the company has extensive tools available through a #1-rated mobile app and an intuitive website. GEICO also has profiles on six social media platforms, including a blog and a YouTube channel.

Contact information

Corporate headquarters
5260 Western Avenue

Chevy Chase, Md. 20815

Customer service: 800-841-3000

General claims: 800-861-8380

What's covered
Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
No-drop promise. Your policy will be renewed even if you have accidents and traffic violations.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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