Progressive is No. 5 among national carriers with 4.22 stars out of 5 in the 2025 Insure.com Best Car Insurance Companies survey.
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Progressive, a major insurer that covers drivers throughout the United States, ranked No. 5 among national carriers in our Best Car Insurance Companies for 2025 with a score of 4.22 stars out of 5.
Progressive may have higher monthly premiums than its competitors, but customers reported satisfaction with the insurer’s bundling discount, digital experience and ease of accessing policy documents and services. Progressive also scored high for trustworthiness, and many customers plan on renewing their policies with the insurer.
Progressive received an A+ (Superior) rating for financial stability from AM Best.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Among the top companies on Insure.com’s list, Progressive’s monthly premiums are more expensive than average at $166. Its premiums are cheaper than Amica, Farmers and Allstate. The table below shows how much auto insurance from Progressive compares with the monthly rates from its competitors.
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Progressive scored 87% for customer satisfaction, just below the top five insurers in this category. Amica scored the highest (97%), while Travelers ranked the lowest (78%). Geico (90%) and State Farm (92%) ranked higher than Progressive for this metric.
This category measures how easily customers can access policy documents and services. Progressive ranked around the middle of the category results, with Amica taking the top spot at 97%.
Eighty-five percent of Progressive customers reported satisfaction with its policy offerings.
Progressive was one of the top five insurance companies customers would recommend to friends and family members. It and other nationwide insurance companies State Farm, Amica, Nationwide and Geico scored in the 90th and upper-80th percentiles.
Progressive was among the top three companies in this category. When customers were asked to rank insurance companies for trustworthiness, 91% of Progressive said they trusted the company. Amica had the highest score in this category at 97%, followed by State Farm at 93%.
Ninety-three percent of Progressive customers plan to renew, a high renewal rate for a national provider. Travelers led this category at 97%, with Amica, Auto-Owners, Liberty Mutual and Geico among the top five.
Most insurers scored in the 80th percentile, with Progressive at 81%. Farmers led this category at 94%; Amica, State Farm, Nationwide and The Hartford were also among the top five.
Progressive was the second national insurer in our survey results for digital and online experience, scoring 89%. Nationwide led this category at 96%, followed by Amica, Geico, Liberty Mutual and State Farm.
When asked about discounts, customers were less satisfied with Progressive’s offerings than other insurers. Progressive didn’t score as well as others in this category.
Progressive was among the top three national insurers for home and auto policy bundling. Eighty-eight percent of Progressive customers said they were satisfied with the insurer’s bundling. Nationwide led in this category at 92%, followed by Amica at 89%.
Progressive is the second-largest auto insurance company in the U.S. behind State Farm. It has been a pioneer in the industry — creating several firsts, including writing insurance for high-risk drivers, providing concierge service to customers and providing in-person service and support after a claim report.
Sources:
Insurance Business America.“Revealed – State Farm no longer the US’s largest car insurer.” Accessed March 2025.
In the fall of 2024, Insure.com surveyed more than 1,750 insurance consumers (1,199 people with auto insurance). Online market research company Slice MR conducted the survey. Respondents were asked to name their auto insurer and then grade it in the following categories:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services. With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.