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Progressive Auto Insurance Ratings
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Reasons for Buying from Progressive
Customers of Progressive originally decided to purchase from the company for these reasons:
| Offered best price | 59% |
| Reputation | 16% |
| Saw TV commercial | 10% |
| Recommended by friend or family member | 7% |
| Financial Strength rating | 2% |
| I had other insurance with this company | 2% |
| The company website and mobile apps are easy to use and helpful | 2% |
| Was the company my parents had | 2% |
| Saw online ad | 0% |
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About Progressive
Types of auto coverage
- Personal Auto/Business Auto
- Pay-as-you-drive plan – Snapshot
- Collector car
- Motorcycle
- Boats and Personal watercraft (PWC)
- RV
- Other forms of transportation such as snowmobiles, Segways, and ATVs
- Rideshare (in certain states)
Additional policies offered
- Homeowners
- Renters
- Condominium
- Mobile home
- Umbrella liability
- Life
Best Auto Insurance Companies 2020: How Progressive Auto Insurance Measures Up
Progressive ranked sixteenth this year with an overall score of 82.45. Still, that’s less than two points behind the preceding six carriers. Progressive’s highest ranking in individual categories was ninth, for ease of use for its website and aps, with a score of 84.57. It placed in the middle of pack for price, at thirteenth (77.8). For claims service, Progressive ranked fifteenth, but again, its score of 87.62 was within a point of the preceding three companies in that category. Despite ranking nineteenth in customer service, 87% of those surveyed said they planned to renew their auto policy with Progressive, and 84% would recommend the company
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Progressive's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Progressive (NAIC# 16322) had a complaint ratio of 0.79 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Pioneers in the industry
Progressive is known for a number of firsts in the auto insurance industry including writing insurance for high-risk drivers, concierge service to help customers find a replacement vehicle, and in-person service and support after a claim report. Specially marked vehicles bring claims professionals to wherever customers need them, including the site of an accident.
Progressive is the 4th-largest personal auto insurance provider and is known for its pay-as-you-drive program, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices.
Consider Progressive for bundling, budgets, or not the best record
Since Progressive offers a wide array of coverage types within auto, home, life, and travel, consider Progressive when looking to bundle multiple types of insurance coverages. Not only can the company provide one-stop shopping, but there are several discounts of which customers can take advantage with multiple policies and multiple vehicles.
The company’s “Name Your Price” tool allows users to find coverage that will fit within a budget. Customers may be able to find a limited policy at an affordable price that other insurers might not provide. Customers can save even more by registering in the Snapshot program, receiving additional discounts based on monitored and safe driving.
Progressive writes coverages for a wide range of customers, including high-risk drivers. Above-average credit and driving history are needed to get the best available rates, but drivers with violations, accidents, and even DUIs can get a policy with Progressive.
Contact information
Corporate Headquarters
The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143
General: 1-800-776-4737
Claims: 1-800-274-4499
Coverage Options
Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Usage-based/Telematics. Rates can be based on your mileage and how you drive.
No drop promise/guaranteed renewal program Your policy will be renewed even if you have accidents and traffic violations.
Mobile app. The insurer offers an app for smartphones.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness. Your rates won't increase after your first accident.Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Great service but high price"
"The staff I contact is hard to talk to. I don't understand what they are saying."
"They give me what I want"
"I want the claims to be more human when it comes to serving them."
"It is expensive"
"Provide decent coverage"
"Decent experience so far"
"Good company just a little pricey"
"The monitoring of how you drive program to receive a discount is fraudulent. Once you receive a decent discount, they jack up the prices on the cost of your insurance and claim that it's just the rates increasing. They increased by by 60%."
"It's ok but could be better."
"My insurance works very well at the moment"
"Needs better customer service, claims experience"
"They are okay, nothing fancy"
"I feel like they don't cover enough and it's a huge waste of money"
"They are good but if you are leasing a vehicle or doing payments on vehicle they make you get full coverage on that vehicle instead of just liability and that ain't right"
"They are alright, not thrilled with them but my car is insured"
"They are responsable for everything for insurance on my car so they better be good"
"If you can get a better option do it"
"The price is a little bit higher than the competition."
"No problems so far"
"I'm new to this company. Good price, will see if service is any good or not."
"Insurance is insurance, can't live without it."
"It is very expensive"
"I wish I could do more online"
"I bought just because of the price"
"Raised rates after a no fault claim"
"I haven't really had much interaction so I don't really have anything to share."
"Just be willing to give the company a chance"
"They helpful on saying what they can provide"
"I haven't been with this company for very long so I don't have any input at the moment except they seem to be a decent company but their rates are a little too expensive for my taste."
"There is nothing exemplary to speak; they just do what I need them to do and is simplified to make it easy for others."
"I had bad claims experience with them, so looking to change soon."
"Haven't had much interaction with them so can only say they are affordable"
"They get the job done"
"TThey are decent but all insurance companies aren't awesome in my opinion"
"Low price but basic service"
"Their website and apps are adequate, but their person-to-person availability is not very good."
"They avoid paying claims by not explaining coverage in full when signing up. They don't back their customers and only care about the bottom line."
"Don't know much about them, I am newly insured with them"
"The claim process was a nightmare."
"Ok for considering as option."
"The gadget they give you to save money for good driving is a joke and beeps no matter how careful you drive so noone really ever gets the discount"
"Be sure to read your policy or you may end up with less coverage than you think"
"I find them somewhat expensive"
"I would want others to know that their comprehensive coverage does not include roadside towing"
"Progressive is average value, good service, but there coverages are limited"
"I have not had the policy long enough to give a useful recommendation but so far they seem very fair."
"It is just an insurance company, nothing special"
"I find that insurance companies pay out instead of going to court to fight for you if you think you're not a fault. I don't like that. "
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"Great company with great service."
-Age 18-36, Alabama"It is one of the best services of them all."
-Age 18-36, Alabama"Good price. Great service. Lots of ways to use."
-Age 18-36, Arizona"Great customer service"
-Age 18-36, Arizona"They care about me and my needs"
-Age 18-36, Arizona"They don't let customer time to be wasted by just standing in queues."
-Age 18-36, Arizona"Friendly and professional company"
-Age 18-36, California"Good service for all, good value"
-Age 18-36, California"Good service, easy to make a claim"
-Age 18-36, California"I can contact with the customers service easy and they are friendly"
-Age 18-36, California"In truth I think this insurer is the best"
-Age 18-36, California"I want others to know how affordable it can be through this company. I've been tying to get insurance for a while and this company takes my income and budget into consideration to give me a reasonable price so I can stay insured."
-Age 18-36, California"It covers my needs and cares for them and they are of very high quality"
-Age 18-36, California"Progressive is very good and coverage is best for my car"
-Age 18-36, California"Smartphone app is amazing"
-Age 18-36, California"That they have good rates and no hidden fees."
-Age 18-36, California"The company is great and truthable"
-Age 18-36, California"The insurer is very good and the app is useful"
-Age 18-36, California"This is a good company"
-Age 18-36, California"Great price"
-Age 18-36, Colorado"Easy to to use website and good prices."
-Age 18-36, Delaware"They offer good policies in a simple manner which makes customers understand coverages needed"
-Age 18-36, Delaware"I have had the best experience with this company"
-Age 18-36, Florida"Good customer service, I mean like the best"
-Age 18-36, Florida"Great and unique company of insurance"
-Age 18-36, Florida"I love progressive and it will get a lot for me to change my opinion."
-Age 18-36, Florida"I was able to get my options on discount. I plugged in a device to my vehicle and was able to save a lot of money from my monthly premium! Highly recommended"
-Age 18-36, Florida"Is basic policy I have but still treat well and given good service"
-Age 18-36, Florida"It has very helpful customer service support and also has good features."
-Age 18-36, Florida"The attention is very good, they are helpful and they are worried about your satisfaction from the beginning to the end."
-Age 18-36, Florida"I like the discounts and offers offered by this insurance company"
-Age 18-36, Florida"I adore the great services and discounts"
-Age 18-36, Florida"The information, description and contents of the policies of the company are very simple and easy to understand."
-Age 18-36, Florida"I feel that they go out of the way to make sure your claims are handled to your best possible interests."
-Age 18-36, Georgia"It is a good company to buy insurance from"
-Age 18-36, Georgia"It's a pretty great insurance company "
-Age 18-36, Georgia"Not the cheapest but very satisfied with rates foe the coverage I receive"
-Age 18-36, Georgia"Is an insurer that cares for the good of its customers and pampers them ad nauseam, always aware of their clients for good or bad."
-Age 18-36, Illinois"Very excellent and very good to talk to "
-Age 18-36, Illinois"Good coverage and services are prompt"
-Age 18-36, Indiana"Love how helpful they are."
-Age 18-36, Indiana"Very easy to reach and always helpful."
-Age 18-36, Indiana"Always provides best prices"
-Age 18-36, Louisiana"When I applied for coverage I knew what coverages I wanted, nevertheless, I received a call back from an agent who doggedly tried to sell me a bunch of bells and whistles which I neither wanted nor needed. He was very persistent to the point of obnoxiousness, sometimes I feel I don`t like insurance companies, my experience is they are great at collecting premiums, but not so great when it comes to claims, the problem is you never know what a company is really like until it comes to time to make a claim."
-Age 18-36, Maryland"My agent is a nice guy; always helps me with claims and legal issues."
-Age 18-36, Michigan"It is an excellent insurance company"
-Age 18-36, Michigan"Pretty good price, give several options at different price points"
-Age 18-36, Michigan"Reliable, always there."
-Age 18-36, Michigan"The customer service is very good and the representatives are very prompt in responding to my calls"
-Age 18-36, Michigan"They charge fair prices without redlining"
-Age 18-36, Michigan"They made my claims process easy"
-Age 18-36, Michigan"They work very well with people to make sure claims are handled promptly"
-Age 18-36, Michigan"All the insurance agents that I have dealt with have been very helpful and eager to answer any and all questions or concerns that I might have. They always conduct themselves in a professional manner. No gimmicks or false advertising here. I like the fact that the company is hands on and you get what you see."
-Age 18-36, Mississippi"They are very prompt with handling my needs"
-Age 18-36, Nebraska"I have great experience with my insurance company"
-Age 18-36, Nevada"I love this insurer. They have good website and mobile app. There website is friendly with nice user interface"
-Age 18-36, New Jersey"My insurance coverage with this company is very good."
-Age 18-36, New Jersey"I have received excellent service from Progressive so far"
-Age 18-36, New York"Great and unique company for insurance"
-Age 18-36, New York"Great insurer so far "
-Age 18-36, New York"Good customer service"
-Age 18-36, New York"I like the prices I received so good enough for me"
-Age 18-36, New York"I brag to others how good of an experience I've had with this this company and what it offers its customers"
-Age 18-36, New York"It has excellent customer service very attentive and fast"
-Age 18-36, New York"I feel it is an innovative company"
-Age 18-36, New York"Good quality fo services"
-Age 18-36, New York"I already had a really good rate but when I was in an accident, I had my car repaired quickly! They have outstanding customer service!"
-Age 18-36, North Carolina"It provides the services that I need without any issues or hidden fees."
-Age 18-36, North Carolina"There website is easy to use and navigate."
-Age 18-36, North Carolina"I think they are very fair an have reasonable rates"
-Age 18-36, Ohio"I think they're adequate, and customer service reps are genuinely interested in helping solve problems"
-Age 18-36, Ohio"Good customer service"
-Age 18-36, Oklahoma"I think they handle business well."
-Age 18-36, Oregon"Is a good insurance they always have an excellent reputation"
-Age 18-36, Oregon"The customer service is always great, my concerns are heard, and they work with my budget to give me the best policy."
-Age 18-36, Pennsylvania"The discounts for being a good driver and a long time policy holder are wonderful."
-Age 18-36, Pennsylvania"They are available 24/7/365 in a variety of ways"
-Age 18-36, Pennsylvania"They provide several types of insurance that are able to cover just about anything needed. They make it simple to sign up, and to pay your premiums; offering discounts for paying in full. They have a great customer service and the agency and the call-centers are all located within the United States."
-Age 18-36, Pennsylvania"They will help lower any bill that will accomodate your needs"
-Age 18-36, Pennsylvania"This company has been amazing to me. I get more discounts than I probably deserve and my last accident they fully covered everything with no hassle, paid off that vehicle and got some extra to put down on another vehicle."
-Age 18-36, Pennsylvania"This is a great company- website is incredible, customer service is always helpful"
-Age 18-36, Pennsylvania"Quick, easy quotes, no hassle. Wonderful customer service."
-Age 18-36, Tennessee"With my former insurance company, I was paying more than double for the exact same coverage that Progressive offered. I would never switch back."
-Age 18-36, Tennessee"Is very desirable company giving me good coverage"
-Age 18-36, Texas"It's a company that offers good plans and good prices"
-Age 18-36, Texas"Live chat, easy payment online, cheap to insure my car"
-Age 18-36, Texas"Best prices and decent coverage"
-Age 18-36, Virginia"This company provides simple and clear information on what is covered and what isn't, also helps me feel confident I will select the correct plan for my needs."
-Age 18-36, Virginia"I think they offer the best price available. I really haven't had to interact with them too much, which is a good thing."
-Age 18-36, West Virginia"It is so fast and easy to make changes to your policy online."
-Age 37-52, Arizona"They are responsive."
-Age 37-52, California"They truly care about you as a person"
-Age 37-52, California"They're transparent and very reliable"
-Age 37-52, California"Good pricing, good claims service."
-Age 37-52, Colorado"I have not had to make a claim yet but so far the company has always been pleasant."
-Age 37-52, Connecticut"My insurer is the best I can describe, I love the change for all, unique and effective"
-Age 37-52, District of Columbia"Always easy to contact when I have questions or need to make changes to my policy"
-Age 37-52, Florida"I get fast replies online to my questions"
-Age 37-52, Florida"It's a good company."
-Age 37-52, Florida"Gives good advice to customers."
-Age 37-52, Florida"Great website that is easy to use. Innovative company with great prices."
-Age 37-52, Florida"My insurer has some of the lowest rates for insurance and when you use snapshot, you can lower the rate even more"
-Age 37-52, Florida"I get quality service from them"
-Age 37-52, Florida"They are a better cost and I have had no issue with them"
-Age 37-52, Florida"They are responsive to your needs."
-Age 37-52, Florida"Very good company"
-Age 37-52, Florida"Good compay, before I had a insurance policy that cost more and I didn't like"
-Age 37-52, Georgia"My insurer is completely understanding, haven't needed to file a claim at all, great customer service, and most importantly, they make me feel like I am valuable."
-Age 37-52, Georgia"They are a good company"
-Age 37-52, Georgia"Feeling secure to be with giant organization with good customer service."
-Age 37-52, Hawaii"Best customer service ever amazing prices great company"
-Age 37-52, Illinois"Fair and reasonable prices and easy to navigate through website."
-Age 37-52, Illinois"They have very fast service, pay attention, have a good price and give total support"
-Age 37-52, Illinois"Excellent online service, fast and easy to complete the paperwork online."
-Age 37-52, Indiana"They are very helpful when filling a claim and pretty much take care of everything."
-Age 37-52, Indiana"Very nice and understanding of your needs.They don't try to upsale you things you don't need."
-Age 37-52, Kentucky"Progressive is a good company for anyone who wants to do business online but still be able to reach a human bejng"
-Age 37-52, Louisiana"I have a lot of questions and concerns but my insurer was there very kind and patient, wonderful customer service"
-Age 37-52, Maryland"It is quick and easy to enroll and very confidential. The cost is very affordable."
-Age 37-52, Maryland"Very efficient handling concerns"
-Age 37-52, Maryland"Easy to understand"
-Age 37-52, Michigan"There were easy to work with."
-Age 37-52, Michigan"They provide great customer service, easy to get in touch with a live person."
-Age 37-52, Michigan"Great prices, great customer service and fast. They don't mess around. They want you to be happy."
-Age 37-52, Mississippi"This insurance company does a great job in contacting a person via the phone and email."
-Age 37-52, Mississippi"It is fair, no bad experiences."
-Age 37-52, Nevada"They are a great company and find you the lowest rate with hassle free coverage"
-Age 37-52, New Hampshire"The offer may discounts like paperlees and good driver"
-Age 37-52, New Jersey"They are the best in deals and prices"
-Age 37-52, New Jersey"They are very reasonable for prices"
-Age 37-52, New Jersey"When I need questions answered they pick up right away and actually help me"
-Age 37-52, New Jersey"Good experience the service is complete"
-Age 37-52, New York"They're reliable and they have a good reputation"
-Age 37-52, New York"They have the lowest prices and they cover a lot"
-Age 37-52, New York"Great company"
-Age 37-52, North Carolina"That the quoting process was easy and they were not pushy."
-Age 37-52, North Carolina"Work with customers who might have a less than perfect record, so that is very helpful"
-Age 37-52, North Carolina"Friendly service, reasonably priced and haven't been hassled by them"
-Age 37-52, Ohio"It has a competitive price for fairly comprehensive services and makes it easy to contact and answer questions by email, phone etc... if needed."
-Age 37-52, Ohio"Good pricing and good customer service"
-Age 37-52, Ohio"Thumbs up, they are attentive and prompt"
-Age 37-52, Ohio"They are friendly and easy to work with."
-Age 37-52, Ohio"They are very friendly. Everything went very smoothly for me."
-Age 37-52, Ohio"They give me the coverage I need for the best price. Every time I get quotes from other companies they cannot beat Progressive"
-Age 37-52, Ohio"Timely claim paid"
-Age 37-52, Ohio"Good coverage and prices"
-Age 37-52, Oklahoma"They are easy to deal with. Rates are ok, nothing great but not bad."
-Age 37-52, Pennsylvania"They are excellent"
-Age 37-52, Pennsylvania"Easy to deal with, coverage is remarkable especially for the price and discounts are always good"
-Age 37-52, South Carolina"It is a good company to use when needed to file a claim."
-Age 37-52, Texas"Quick and easy service"
-Age 37-52, Texas"They are easy to get insured with and they have affordable rates."
-Age 37-52, Texas"Yes, they are very easy to deal with, and have been transparent, I think."
-Age 37-52, Texas"I really like the customer service. I am always able to reach a person on the phone and they are usually prompt and very helpful with my request."
-Age 37-52, Virginia"My insurer never has a robot answer the phone. I can access a human being any time I need one. They are fast when filing claims and give discounts for being a loyal customer."
-Age 37-52, Virginia"They are easy to get in touch with and quick to help you"
-Age 37-52, Virginia"They have always have been helpful"
-Age 37-52, Washington"They are easy to work with and pretty quick on the claim."
-Age 37-52, Washington"Best prices I could find"
-Age 37-52, Wisconsin"It's not your traditional insurer with a local agent or office, but they still provide great service 24/7 at an affordable price"
-Age 37-52, Wisconsin"Progressive is less than half the price as my old insurance."
-Age 37-52, Wisconsin"They have good prices."
-Age 53+, Florida"They paid my claim quickly and fairly."
-Age 53+, Florida"Very pleased with customer service and the ease of website"
-Age 53+, Florida"When I was in an accident 8 year ago they took care of everything in a few days with just a couple phone calls."
-Age 53+, Idaho"Never a problem and easy to renew"
-Age 53+, Iowa"They are very customer service orientated"
-Age 53+, Kansas"They have excellent customer service"
-Age 53+, Kansas"This company cares about me and they are very attentive to my questions and respond quickly to my inquiries. They offer good customer service."
-Age 53+, Maryland"As far as price is concerned, they are the best out there. Insurance in Mich. is still, way too expensive but couldn't find it anywhere else in the price range they offer"
-Age 53+, Michigan"It's a good company but not the best in my eyes. Rates are a little high lately."
-Age 53+, Michigan"They have the best prices"
-Age 53+, Michigan"Best prices"
-Age 53+, Nevada"Great rates great people"
-Age 53+, New Jersey"Progressive rates are good especially if you use the device that monitors your driving for 30 days."
-Age 53+, New Jersey"The premiums decrease based on how safely you drive using a device placed in your car."
-Age 53+, New Jersey"That they are fair and always available"
-Age 53+, New York"I pay a lot less with them than I would with other companies."
-Age 53+, North Carolina"Their rates are reasonable and their customer and claim services are very good."
-Age 53+, Ohio"They offer loyalty discounts and are super easy to work with."
-Age 53+, Ohio"It is very easy to deal with Progressive online and make changes or additions to my policy. The price I pay is fair and they always make good recommendations to save money."
-Age 53+, Oregon"They are great had a few as accidents in a very short time they were very helpful"
-Age 53+, Oregon"When I made a claim in the past it was easy to deal with the company"
-Age 53+, Pennsylvania"My insurer has been supportive of me and my family in many ways"
-Age 53+, Rhode Island"They are very easy to work with."
-Age 53+, South Carolina"They gave me more for less when I switched to them"
-Age 53+, Tennessee"Their website is really easy to get into... They are 24 hours.. so you can reach someone very easy on the phone and you don't get bothered with unnecessary calls or emails..."
-Age 53+, Utah"I have not had to use them for a claim, thankfully, but the cost of their policy is a good rate"
-Age 53+, Wisconsin"Easy to work with. Lots of info on website."
-Age 53+, Florida"Progressive has great customer service. Also their rates are low compared to quite a few of the other companies out there."
-Age 53+, Florida