Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
4.0 ratings
Customer Service
3.5 ratings
Value for Price
3.5 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
76%
% Who Plan to Renew
91%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A+

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Progressive originally decided to purchase from the company for these reasons:
  • 50% Offered best price
  • 16% Recommended by friend or family member
  • 12% Reputation
  • 8% I had other insurance with this company
  • 8% Saw TV commercial
  • 2% Financial strength rating
  • 2% The company website and mobile apps are easy to use and helpful
  • 1% Saw online ad
  • 1% Was the company my parents had

How likely to recommend?

  • 41%I would probably recommend this company
  • 35%I would definitely recommend this company
  • 19%Neutral
  • 4%I would probably not recommend this company
  • 1%I would not recommend this company

Would you renew?

  • 91% Yes
  • 9% No

Ratings on Website & Apps

  • Fairly satisfied / Fulfills my needs OK 39%
  • Completely satisfied / Outstanding website & apps that give me what I need and more 30%
  • Average website and apps 16%
  • Unsatisfied / website and/or apps are not fulfilling my needs 7%
  • Very unsatisfied / digital offering is severely lacking 5%

How do you prefer to deal with insurer and policy?

  • Phone 33%
  • Interactive website 32%
  • In person 14%
  • Email 12%
  • Mobile App 9%
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Customer Complaint Ratio

info icon
( Progressive’s customer complaint ratio for Private Passenger Auto insurance is 0.67 )
0.67
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Progressive

Types of auto coverage

  • Personal Auto/Business Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Boats and Personal watercraft (PWC)
  • RV
  • Other forms of transportation such as snowmobiles, Segways, and ATVs
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life

Best Auto Insurance Companies 2021: How Progressive compares

Best car insurance for young adults and college students

Even though young drivers and college students spend more, on average, for car insurance than other age groups, Progressive strives to make insurance more affordable for these demographics by offering lower than average pricing and a multitude of discounts. This, among other things, helped them to earn the Best Car Insurance for Young Adults and College Students title in our annual Best Car Insurance Companies review. 

Progressive secured a four-star InsureScore rating for claims service, which indicates that customers are pleased with Progressive at the time they need them the most, after an accident or other claim. Progressive customers were also pleased with their website and mobile app offerings as well as the price breaks for those who use those tools to go paperless, do online quoting and electronic signatures. 

The usage-based SnapShot program is a worthy benefit for young drivers or college students who may not be putting many miles on their vehicles but also offers the same to any demographic who wants to save money for low-mileage and safe-driving behaviors.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Progressive's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Pioneers in the industry

Progressive is known for a number of firsts in the auto insurance industry including writing insurance for high-risk drivers, concierge service to help customers find a replacement vehicle, and in-person service and support after a claim report. Specially marked vehicles bring claims professionals to wherever customers need them, including the site of an accident.  

Progressive is the 4th-largest personal auto insurance provider and is known for its pay-as-you-drive program, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices.


Consider Progressive for bundling, budgets, or not the best record

Since Progressive offers a wide array of coverage types within auto, home, life, and travel, consider Progressive when looking to bundle multiple types of insurance coverages. Not only can the company provide one-stop shopping, but there are several discounts of which customers can take advantage with multiple policies and multiple vehicles.

The company’s “Name Your Price” tool allows users to find coverage that will fit within a budget. Customers may be able to find a limited policy at an affordable price that other insurers might not provide. Customers can save even more by registering in the Snapshot program, receiving additional discounts based on monitored and safe driving.

Progressive writes coverages for a wide range of customers, including high-risk drivers. Above-average credit and driving history are needed to get the best available rates, but drivers with violations, accidents, and even DUIs can get a policy with Progressive.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
Pet injury coverage Icon
Pet injury coverage
Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program Icon
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states is Progressive auto insurance available?

States in which Progressive auto insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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