Progressive auto insurance review and ratings 2023

Progressive is No. 7 with 3.1 stars out of 5 in the 2023 Insure.com Best Insurance Companies survey for auto insurance. Most customers say they plan to renew their policies with Progressive.

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Our take

Progressive, a major insurer that covers drivers throughout the United States, ranked No. 7 in Insure.com’s ranking of the Best Car Insurance Companies for 2023 with 3.1 stars out of 5. While its average annual premiums are often higher than many competitors, Progressive provides a wide array of discounts. 

Progressive gets high marks for customer satisfaction, policy offerings and renewals. It also gets high marks from AM Best for its credit rating – a measure of its financial security – earning an A+. In addition, we found it had a very respectable score of 819 out of 1,000 when we looked at J.D. Power’s customer satisfaction study.

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Progressive
Progressive Ratings
Overall Rating: 3.1
Average Premium: 3.3
NAIC: 0.73
Customer Satisfaction: 4.2
AM Best Rating: A+

Pros and Cons

Pros:
  • Great discounts
  • Had one of the highest scores for ease of service
  • You can select coverage that fits your budget
Cons:
  • Premiums are above the national average
  • Its breadth of policy offerings falls in the middle of the pack

How much Progressive costs

Among the top 10 companies on Insure.com’s list, Progressive’s rates were among the highest, although others were higher. And the company ranked highly for the discounts it offers. See the table below to check out how much auto insurance from Progressive costs compared with the monthly rate from some of its competitors. 

Company Monthly rate/premium
Progressive $141
Allstate $174
Farmers $165

How Progressive rates for customer satisfaction

When we asked Progressive customers about their satisfaction, 85% said they were satisfied with Progressive’s customer service. That’s tied with Geico and in line with many other insurers with similar nationwide reach. 

Looking at another metric, Progressive’s averaged J.D. Power score of 819 is just a bit lower than the overall J.D. Power customer satisfaction rating of 834 (on a 1,000-point scale) for auto insurance companies. J.D. Power grades auto insurance companies on state/regional levels – it doesn’t offer national scores. We averaged the state/regional results to see how the companies did.

Company Percent of customers that are satisfied
Progressive 85%
State Farm 91%
Geico 85%

How Progressive scores on ease of service

Progressive scores highly in terms of how customers viewed its ease of service when it comes to accessing policy documents and services. Progressive ranked only a few points below Liberty Mutual and Allstate in our survey. Progressive tied in this category with Geico and Nationwide.

Company Percent of customers satisfied with the company’s ease of service
Progressive 87%
Liberty Mutual 92%
Allstate 88%

How Progressive scores on policy offerings

When customers ranked insurance companies by their policy offerings, Progressive scored in the middle of the pack among national insurers behind top-scorers Erie and Liberty Mutual. Progressive, however, is the top insurer for motorcycles and offers a 4% discount on bundling.

Company Percent of customers satisfied with the company’s policy offerings
Progressive 84%
Erie 91%
Liberty Mutual 90%

Would current customers recommend Progressive to others?

While most Progressive customers would recommend the company to others, Progressive ranked lower in this metric than some competitors – including Travelers and State Farm.

Company Percent of customers who would recommend the company to others
Progressive 88%
Travelers 96%
State Farm 94%

How trustworthy is Progressive?

When customers were asked to rank insurance companies for trustworthiness, 73% of Progressive customers said they trusted the company. State Farm had the highest score in this category.

Company Percent of customers who say they trust the company
Progressive 73%
State Farm 84%
Geico 76%

Do Progressive customers plan to renew?

Progressive was rated very highly for customers who planned to renew their coverage – in fact, it had one of the highest scores in our survey.

Company Percent of customers who plan to renew with the company
Progressive 97%
Nationwide 97%
Allstate 90%

How Progressive scores on claims handling

When it comes to claims handling, Progressive scored in the second tier in our survey, just behind Liberty Mutual. Looking at another third-party metric, Progressive’s J.D. Power rating for claims is 861 out of a possible 1,000. That’s just a bit below the average of 873.

Company Survey score for claims handling
Progressive 50%
Allstate 87%
Liberty Mutual 53%

How Progressive scores for discounts

When asked about discounts, customers were extremely satisfied with Progressive’s discounts compared with its competitors. Progressive had one of the top scores in this category.

Company Average discount Survey score for discounts
Progressive 8% 76%
State Farm 15% 77%
Allstate 8% 75%

How Progressive scores for bundling home and auto policies

Progressive scored in the lower half of the top 10 companies in this category even though it has reasonably competitive discounts. Travelers and American Family led this category.

Company Discount for bundling home and auto Survey score for bundling home and auto
Progressive 13% 42%
Travelers 10% 81%
American Family 18% 81%

Progressive car insurance coverages

  • Personal auto/business auto
  • Collector car
  • Motorcycle
  • Boats and personal watercraft (PWC)
  • RV
  • Other forms of transportation such as snowmobiles, Segways and ATVs
  • Rideshare coverage (in certain states)

Progressive additional car insurance policies

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life

Progressive car insurance coverage options

  • Usage-based/telematics (Snapshot): Rates can be based on your mileage and how you drive.
  • Accident forgiveness: Your rates won’t increase after your first accident.
  • Vanishing deductible: Your deductible will be reduced if you have no accidents or moving violations.
  • Pet injury coverage: Pays vet bills for dogs or cats injured in a crash (up to specified limits).
  • No drop promise/guaranteed renewal program: Your policy will be renewed even if you have accidents and traffic violations.

Progressive car insurance discounts

  • Multi-policy: Discount for more than one type of policy with the same insurance provider.
  • Multi-vehicle: Discount for two or more vehicles on the same car insurance policy.
  • Driver training/Defensive driving: Discount for an approved defensive driving or driver improvement class.
  • Good student: Discount for full-time students who meet specific academic criteria.
  • Safe driver/clean driving record/good driver: Discount for no accidents or traffic violations, usually for three or five years.

States where Progressive offers coverage

Graph
Table
States where Progressive offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Company background

Progressive

Progressive is known as a pioneer in the industry. It has been behind several firsts in the auto insurance industry, including writing insurance for high-risk drivers, providing concierge service to help customers find a replacement vehicle and providing in-person service and support after a claim report. It’s the third-largest auto insurance company in the U.S., with nearly 14% of the market share.

The company’s “Name Your Price” tool allows users to find coverage that will fit within their budget. Customers may be able to find a limited policy at an affordable price that other insurers don’t provide. Customers can save even more by registering in the Snapshot program and receive additional discounts for monitored and safe driving.

Resources & Methodology

Methodology

Insure.com in the fall of 2022 surveyed more than 1,500 people with auto, home, life and health insurance (1,080 people with auto insurance). The survey was conducted by online market research company Slice MR. Respondents were asked to name their insurer and the editors then selected – based on the number of responses – the top companies for this year’s Best auto insurance companies ranking. Insure.com needed 20 or more of a company’s customers to respond to the survey for that insurer to be included in the ranking, although in some categories the editors did consider companies with 18 or 19 responses.

Respondents were first asked to grade their insurer in the following categories – customer satisfaction, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Survey score calculation: Respondents were then asked to rank their insurer’s top three attributes out of more than a dozen presented – including customer satisfaction and policy offerings. For a number one choice, five points were given; for a second choice, three points; and for a third choice, a single point. The total points for each choice – first, second and third – were then divided by the number of each company’s customers who responded to that survey question to create a percentage. Those percentages are presented in the results as scores. 

Respondents were then asked if they would recommend their insurer to someone else. The percentage who said yes is presented in the results.

They also were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then collected National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives, and AM Best data, which measures financial strength. 

They also collected insurance rate data from Quadrant Information Services (for auto and home insurance), Compulife (for life insurance) and the public health marketplace (for health insurance).

With the help of Prof. David Marlett, Ph.D., managing director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto and home insurers, we used the following weights to calculate the overall score for each company: 

  • AM Best: 25% of total score
  • NAIC: 15% of total score
  • Annual premium: 20% of total score
  • Survey: 40% of total score (10% customer satisfaction, 10% recommended and 10% renewal rate, 10% claims handling)

In our rankings, no company received less than 1 star and no company received more than 5.

author image
Barry Eitel
Contributing Researcher

 
  

Barry Eitel is a content writer and journalist focused on insurance, small business and finance. He has researched and written about personal finance since 2012, with a special focus on entrepreneurship, freelancing and other small business operations. His writing on insurance and small business has been featured in 7x7, Brit + Co, Intuit Quickbooks, Bankrate, Policygenius and Lendio.

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