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Progressive Auto Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
Product
auto-icon Auto
info iconOverall
82.45 out of 100
Productinfo icon
HOW WE WEIGH OUR SCORE
Overall
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

auto-icon Auto 82.45 out of 100 Claims Processing 87.62 Customer Service 82.80 Value for
Price
77.80
Website and Apps 84.57 % Who Would Recommend to a Friend 84% % Who Plan to Renew 87% A+
info icon
AM Best Financial Strength RatingsOctober 31, 2019
A+
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Reasons for Buying from Progressive

Customers of Progressive originally decided to purchase from the company for these reasons:
Offered best price59%
Reputation16%
Saw TV commercial10%
Recommended by friend or family member7%
Financial Strength rating2%
I had other insurance with this company2%
The company website and mobile apps are easy to use and helpful2%
Was the company my parents had2%
Saw online ad0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 46%
I probably would recommend this company. 38%
Neutral 8%
I probably would not recommend this company. 5%
I would not recommend this company. 3%

Would you renew?

Yes 87%
No 13%

Website and Apps

How easy to use and how helpful they are
44%
Satisfied - Fulfills my needs okay.
36%
Completely satisfied - Gives me what I want and more.
10%
Neutral - No good or bad feelings on this.
8%
Never visited or used website or mobile app.
1%
Not Satisfied - Is not a good website or app.
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

41%
Interactive website
33%
Phone
10%
In person
8%
Email
8%
Mobile App
User Review
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About Progressive

Types of auto coverage

  • Personal Auto/Business Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Boats and Personal watercraft (PWC)
  • RV
  • Other forms of transportation such as snowmobiles, Segways, and ATVs
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life

Best Auto Insurance Companies 2020: How Progressive Auto Insurance Measures Up

Progressive ranked sixteenth this year with an overall score of 82.45. Still, that’s less than two points behind the preceding six carriers. Progressive’s highest ranking in individual categories was ninth, for ease of use for its website and aps, with a score of 84.57. It placed in the middle of pack for price, at thirteenth (77.8). For claims service, Progressive ranked fifteenth, but again, its score of 87.62 was within a point of the preceding three companies in that category. Despite ranking nineteenth in customer service, 87% of those surveyed said they planned to renew their auto policy with Progressive, and 84% would recommend the company

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Progressive's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Progressive (NAIC# 16322) had a complaint ratio of 0.79 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Pioneers in the industry

Progressive is known for a number of firsts in the auto insurance industry including writing insurance for high-risk drivers, concierge service to help customers find a replacement vehicle, and in-person service and support after a claim report. Specially marked vehicles bring claims professionals to wherever customers need them, including the site of an accident.  

Progressive is the 4th-largest personal auto insurance provider and is known for its pay-as-you-drive program, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices.


Consider Progressive for bundling, budgets, or not the best record

Since Progressive offers a wide array of coverage types within auto, home, life, and travel, consider Progressive when looking to bundle multiple types of insurance coverages. Not only can the company provide one-stop shopping, but there are several discounts of which customers can take advantage with multiple policies and multiple vehicles.

The company’s “Name Your Price” tool allows users to find coverage that will fit within a budget. Customers may be able to find a limited policy at an affordable price that other insurers might not provide. Customers can save even more by registering in the Snapshot program, receiving additional discounts based on monitored and safe driving.

Progressive writes coverages for a wide range of customers, including high-risk drivers. Above-average credit and driving history are needed to get the best available rates, but drivers with violations, accidents, and even DUIs can get a policy with Progressive.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
Pet injury coverage Icon
Pet injury coverage
Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
No drop promise/guaranteed renewal program Icon
No drop promise/guaranteed renewal program
Your policy will be renewed even if you have accidents and traffic violations.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.