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Progressive Auto Insurance Ratings

Customer Satisfaction Ratings (based on 245 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
86.56
out of 100
90
87
84
84
85%
90%
A+
May 11, 2017
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Reasons for Buying from Progressive

Customers of Progressive originally decided to purchase from the company for these reasons:
Offered best price40%
Reputation19%
Recommended by friend or family member12%
Saw TV commercial11%
Saw online ad8%
Financial Strength rating3%
The company website and mobile apps are easy to use and helpful3%
I had other insurance with this company2%
Was the company my parents had2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 51%
I probably would recommend this company. 34%
Neutral 11%
I probably would not recommend this company. 2%
I would not recommend this company. 1%

Would you renew?

Yes 90%
No 10%

Website and Apps

How easy to use and how helpful they are
48%Good - Fulfills my needs
40%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
5%Never visited/used website or mobile app
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

37%Phone
7%Smartphone app
28%Interactive website
5%Email
23%In person

About Progressive

Types of auto coverage

  • Personal Auto/Business Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Boats and Personal watercraft (PWC)
  • RV
  • Other forms of transportation such as snowmobiles, Segways, and ATVs
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life

Best Auto Insurance Companies 2018

Progressive earned 9th spot this year with an overall score of 86.56. Their highest placement was 5th for ease of use for its website and apps. Progressive came in 11th for claims service, but obtained a respectable score of 90 and 4.5 stars. Ninety percent of those surveyed said they planned to renew their auto policy with Progressive.

Pioneers in the industry

Progressive is known for a number of firsts in the auto insurance industry including writing insurance for high-risk drivers, concierge service to help customers find a replacement vehicle, and in-person service and support after a claim report. Specially marked vehicles bring claims professionals to wherever customers need them, including the site of an accident.  

Progressive is the 4th-largest personal auto insurance provider and is known for its pay-as-you-drive program, Snapshot. Snapshot drivers volunteer to be monitored and can receive significant discounts through the program if found to be following safe driving practices.


Consider Progressive for bundling, budgets, or not the best record

Since Progressive offers a wide array of coverage types within auto, home, life, and travel, consider Progressive when looking to bundle multiple types of insurance coverages. Not only can the company provide one-stop shopping, but there are several discounts of which customers can take advantage with multiple policies and multiple vehicles.

The company’s “Name Your Price” tool allows users to find coverage that will fit within a budget. Customers may be able to find a limited policy at an affordable price that other insurers might not provide. Customers can save even more by registering in the Snapshot program, receiving additional discounts based on monitored and safe driving.

Progressive writes coverages for a wide range of customers, including high-risk drivers. Above-average credit and driving history are needed to get the best available rates, but drivers with violations, accidents, and even DUIs can get a policy with Progressive.

Contact information

Corporate Headquarters

The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

General: 1-800-776-4737

Claims: 1-800-274-4499

Coverage Options

Pet injury coverage Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
No drop promise/guaranteed renewal program No drop promise/guaranteed renewal program Your policy will be renewed even if you have accidents and traffic violations.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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