Progressive earns mid-range pricing and strong digital experience scores but ranks below many competitors in customer satisfaction, trust and claims handling in Insure.com’s 2026 survey. With an A+ AM Best rating and solid online tools, Progressive is best suited for drivers who prefer to manage their policy digitally; however, others may find better satisfaction and support elsewhere.
Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.
Leslie Kasperowicz is an insurance expert and the executive editor of Insurance.com. Before joining QuinStreet, she was managing editor at Quote.com has a decade of experience writing about insurance. She also spent four years in customer service with Farmers Insurance.
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Progressive remains one of the most recognizable auto insurers in the country, but its performance in Insure.com’s 2026 Best Auto Insurance Companies survey shows a mixed experience for policyholders.
While Progressive offers a strong digital experience and mid-range premiums that fall near the center of the pack, it ranks near the bottom in several key customer satisfaction categories, including claims handling, trustworthiness and overall service.
Progressive has an A+ financial strength rating from AM Best and maintains a significant national presence, offering competitive pricing for drivers who prefer to manage their policy online. However, survey data reveal that many customers are less satisfied with the company’s support and claims processes.
For shoppers who prioritize digital tools, flexible policy management and a wide selection of coverage options, Progressive may still be a practical fit. But drivers who value strong customer service, dependable claims handling or high trust scores may want to compare alternatives.
Below, we break down how Progressive scored across all measured categories to help you decide whether it aligns with your needs.
Insure.com surveyed 2,000 auto insurance customers, who rated their insurers on service quality, claims handling, policy options, discounts, digital tools and bundling. Scores were combined with AM Best financial strength ratings, NAIC complaint data and premium rate data from Quadrant Information Services to produce each insurer’s final rating.
Progressive is a good choice for you if:
It might not be the best choice if:
Our agents make it hassle-free to get the right quote.
Progressive’s monthly premium for full coverage is $223, which is right in the middle of the pack when it comes to the list of companies we surveyed this year. The cheapest premium was $131 and the most expensive was $270.
See all rates in the table below.
Progressive received one of the lowest survey scores for customer satisfaction, at 78%, indicating that customers aren’t satisfied with the company’s service. This score marked a 10% decrease from last year’s score for customer satisfaction.
When it comes to ease of accessing policy documents and services, Progressive performed better, but it still ranked only in the middle of the pack with a score of 86%. For policy offerings, Progressive earned a score of 79%, one of the lowest scores behind Farmers and Safeco.
Progressive received one of the four lowest scores in the survey for customer recommendations, 84% (6% lower than last year). Safeco earned the lowest score with 77%. For trustworthiness, Progressive and Safeco again ranked at the bottom two, indicating that their customers gave them lower marks when asked the question, “Is your insurance company trustworthy?” compared to other companies.
However, Progressive edged up in the renewal category with 92% of customers saying they would renew their auto insurance policies with the company.
When it comes to claims handling, Progressive got the lowest score in the survey. For digital experience, which measures how people feel about Progressive’s app and website, it scored in the middle of the pack with a score of 83%.
Its scores for discounts were lower, though, with a score of 50% for discounts and a 62% score for bundling auto and home policies. The averages in these categories are 61% and 78%, respectively.
Progressive offers a range of car insurance coverages, from the basics that most states require to extra protection you can choose based on your needs.
Progressive offers additional coverage that you can add to your policy for adequate protection. Below, you’ll find a list of optional add-ons from Progressive.
Progressive offers a variety of car insurance discounts to help you save on your premium. The insurer states that drivers who switch to Progressive save an average of $900 on their car insurance.
Actual savings vary by state and your individual driving profile, and not all discounts are available in every state.
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Founded in 1937 in Cleveland, Ohio, Progressive has grown from a small auto insurer into one of the largest property and casualty insurance companies in the United States. With more than 28 million policies in force, Progressive is a leading national carrier recognized for its substantial presence in both the standard and non-standard auto insurance markets.
The company operates through a hybrid distribution model that includes a vast network of more than 38,000 independent agents nationwide, as well as a dominant direct-to-consumer platform that allows customers to buy and manage policies online or by phone.
Financially, Progressive is one of the industry’s most stable and high-performing insurers. In recent years, the company has consistently reported annual revenues exceeding $50 billion, driven by steady policy growth and strong underwriting performance.
Contact Progressive: Call 1-800-PROGRESSIVE (1-800-776-4737) or visit www.progressive.com.
Methodology
In 2025, Insure.com surveyed more than 2,000 insurance consumers through an independent research firm, Dynata. Customers named their insurer and rated it on customer satisfaction, ease of service, policy options, claims handling, digital experience, discounts and bundling home with auto. We also asked whether they planned to renew, would recommend their insurer to friends and family and trusted their insurer.
For insurers with enough survey responses, we added:
With guidance from Prof. David Marlett, Ph.D., we applied the following weights to calculate each company’s final rating:
Each insurer received a rating between 0.5 and 5 stars.