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Erie Auto Insurance Ratings

Customer Satisfaction Ratings (based on 107 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
86.31
out of 100
88
87
85
82
89%
93%
A+
Jul 13, 2017
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Reasons for Buying from Erie

Customers of Erie originally decided to purchase from the company for these reasons:
Recommended by friend or family member25%
Offered best price20%
Reputation13%
Saw online ad11%
Was the company my parents had10%
Financial Strength rating7%
I had other insurance with this company7%
Saw TV commercial4%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 54%
I probably would recommend this company. 35%
Neutral 7%
I probably would not recommend this company. 3%
I would not recommend this company. 1%

Would you renew?

Yes 93%
No 7%

Website and Apps

How easy to use and how helpful they are
44%Good - Fulfills my needs
31%Excellent - Gives me what I need and more
19%Never visited/used website or mobile app
6%Just okay - Fulfills some but not all of my needs
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

37%In person
7%Email
34%Phone
4%Smartphone app
18%Interactive website

About Erie Insurance Group

Types of auto coverage

  • Personal auto/Business auto
  • Motorcycle
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Personal Liability
  • Inland marine (personal property)
  • Life
  • Boat
  • Business

Best Auto Insurance Companies 2018

Erie Insurance placed 10th in the 2018 survey with an overall score of 86.31. Erie customers reported a high percentage, 93%, planned to renew. Erie’s highest ranking is 7th for value of price. It received 17th place for claim service, but with still a good score of 88. A new ranking factor of how easy or accessible the website and apps are, Erie earned a rank of 11th.

Leaders in the northeastern region

With over 12,000 independent agents available, Erie Insurance writes policies in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.

With its regional focus, Erie Insurance holds 1.24 percent of the market share in the U.S., which ranks it 12th nationally in market share for auto insurance providers. Erie Insurance is a publicly traded company founded in 1925 in Erie, Pennsylvania. Fortune magazine lists Erie as among the largest 500 U.S. companies in terms of revenue.


Consider Erie for a small-town feel with big-city availability

Customers won’t see much in the way of advertising for Erie, as the company prefers word-of-mouth recommendations and looks for ways to reduce spending to keep rates as low as possible. The company boasts having agents who are active community members and volunteers, furthering the community in which they, and their customers, live.

Customers who live in serviced areas and prefer person-to-person contact but still need 24/7 availability might benefit from Erie Insurance. Claims may be filed online, over the phone or with an agent. Though some customers might find offerings limited, however, with Erie’s focused coverages, it offers many discounts and competitive rates for drivers on what they do cover.

Contact information

Corporate Headquarters
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Customer Service: 800-458-0811

Claims: 800-367-3743

Coverage Options

Lock in your rate Lock in your rate. Locks in your rate year after year, even if you have a claim.
Pet injury coverage Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.
Offers 12-month policies Offers 12-month policies. Your policy term can be one year before the next renewal.
Waiver of deductible for not at-fault accident Waiver of deductible for not at-fault accident. You won't have to pay your collision deductible if an accident wasn't your fault.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
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