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Erie Auto Insurance Ratings

Ranked No. 5 Overall
Customer Satisfaction Ratings (based on 100 survey results)
Product
auto-icon Auto
info iconOverall
85.32 out of 100
Productinfo icon
HOW WE WEIGH OUR SCORE
Overall
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

auto-icon Auto 85.32 out of 100 Claims Processing 89.60 Customer Service 88.60 Value for
Price
80.20
Website and Apps 80.85 % Who Would Recommend to a Friend 84% % Who Plan to Renew 95% A+
info icon
AM Best Financial Strength RatingsOctober 31, 2019
A+
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Reasons for Buying from Erie

Customers of Erie originally decided to purchase from the company for these reasons:
Recommended by friend or family member40%
Offered best price29%
Reputation13%
Was the company my parents had10%
I had other insurance with this company5%
Saw TV commercial2%
Saw online ad1%
Financial Strength rating0%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 57%
I probably would recommend this company. 27%
Neutral 12%
I probably would not recommend this company. 2%
I would not recommend this company. 2%

Would you renew?

Yes 95%
No 5%

Website and Apps

How easy to use and how helpful they are
29%
Never visited or used website or mobile app.
26%
Completely satisfied - Gives me what I want and more.
24%
Satisfied - Fulfills my needs okay.
19%
Neutral - No good or bad feelings on this.
2%
Not Satisfied - Is not a good website or app.
0%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

45%
Phone
26%
In person
16%
Interactive website
12%
Email
1%
Mobile App
User Review
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About Erie Insurance Group

Types of auto coverage

  • Personal auto/Business auto
  • Motorcycle
  • Rideshare (in certain states)

Additional policies offered

  • Homeowners
  • Personal Liability
  • Inland marine (personal property)
  • Life
  • Boat
  • Business

Best Auto Insurance Companies 2020: How Erie Auto Insurance Compares

Erie Insurance placed fifth in the 2020 survey with an overall score of 85.32, and in the top 10 in all categories, except website and apps ease of use. Erie’s highest ranking is for customer service where it ranked fifth, with a score of 88.6. It placed seventh for claim service, but with a solid score of 89.6. For value for the price, Erie ranked No. 8, scoring 80.2. Though Erie placed sixteenth in the ranking factor of how easy or accessible its website and apps are, it still earned a respectable score of 80.85, which was within two points of the preceding five carriers. Erie customers reported a high percentage, 95%, planned to renew.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Erie's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Erie (NAIC# 26271) had a complaint ratio of 0.68 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Leaders in the northeastern region

With over 12,000 independent agents available, Erie Insurance writes policies in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.

With its regional focus, Erie Insurance holds 1.29 percent of the market share in the U.S., which ranks it 12th nationally in market share for auto insurance providers. Erie Insurance is a publicly traded company founded in 1925 in Erie, Pennsylvania. Fortune magazine lists Erie as among the largest 500 U.S. companies in terms of revenue.


Consider Erie for a small-town feel with big-city availability

Customers won’t see much in the way of advertising for Erie, as the company prefers word-of-mouth recommendations and looks for ways to reduce spending to keep rates as low as possible. The company boasts having agents who are active community members and volunteers, furthering the community in which they, and their customers, live.

Customers who live in serviced areas and prefer person-to-person contact but still need 24/7 availability might benefit from Erie Insurance. Claims may be filed online, over the phone or with an agent. Though some customers might find offerings limited, however, with Erie’s focused coverages, it offers many discounts and competitive rates for drivers on what they do cover.

Contact information

Corporate Headquarters
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Customer Service: 800-458-0811

Claims: 800-367-3743

Coverage Options
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Pet injury coverage Icon
Pet injury coverage
Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Lock in your rate Icon
Lock in your rate
Locks in your rate year after year, even if you have a claim.
Waiver of deductible for not at-fault accident Icon
Waiver of deductible for not at-fault accident
You won't have to pay your collision deductible if an accident wasn't your fault.
Offers 12-month policies Icon
Offers 12-month policies
Your policy term can be one year before the next renewal.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.