Erie Auto Insurance Ratings

Best Auto Insurance Companies 2021: How Erie Auto Insurance compares

Erie earned a top ten spot in our annual review of Best Auto Insurance Companies. They got a three and a half out of five-star overall InsureScore. They received a four-star score in customer service, three and a half-star score in, price and website & apps and a three-star score in claims.  

When we asked Erie customers if they would recommend the company to others, 88% said yes and 95% said they planned to renew their plan. 

In the 2020 J.D. Power Auto Insurance study, Erie ranked above average in both auto insurance claims satisfaction and auto insurance shopping.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Erie's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Leaders in the northeastern region

With over 12,000 independent agents available, Erie Insurance writes policies in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.

With its regional focus, Erie Insurance holds 1.29 percent of the market share in the U.S., which ranks it 12th nationally in market share for auto insurance providers. Erie Insurance is a publicly traded company founded in 1925 in Erie, Pennsylvania. Fortune magazine lists Erie as among the largest 500 U.S. companies in terms of revenue.

Consider Erie for a small-town feel with big-city availability

Customers won’t see much in the way of advertising for Erie, as the company prefers word-of-mouth recommendations and looks for ways to reduce spending to keep rates as low as possible. The company boasts having agents who are active community members and volunteers, furthering the community in which they, and their customers, live.

Customers who live in serviced areas and prefer person-to-person contact but still need 24/7 availability might benefit from Erie Insurance. Claims may be filed online, over the phone or with an agent. Though some customers might find offerings limited, however, with Erie’s focused coverages, it offers many discounts and competitive rates for drivers on what they do cover.

Contact information

Corporate Headquarters
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Customer Service: 800-458-0811

Claims: 800-367-3743