Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
82%
% Who Plan to Renew
93%
AM Best Financial Strength Ratings info-icon info-icon November 08, 2020
A+
HOW WE WEIGH OUR SCORE
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Nationwide originally decided to purchase from the company for these reasons:
29%
Offered best price
19%
Reputation
15%
Recommended by friend or family member
9%
Saw TV commercial
8%
I had other insurance with this company
7%
Financial strength rating
6%
Was the company my parents had
5%
Saw online ad
2%
The company website and mobile apps are easy to use and helpful

How likely to recommend?

I would definitely recommend this company
I would probably recommend this company
Neutral
I would probably not recommend this company
I would not recommend this company

Would you renew?

93% Yes
7% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more
38%
Fairly satisfied / Fulfills my needs OK
27%
Average website and apps
18%
Very unsatisfied / digital offering is severely lacking
10%
Unsatisfied / website and/or apps are not fulfilling my needs
4%

How do you prefer to deal with insurer and policy?

Phone
36%
In person
21%
Email
17%
Interactive website
14%
Mobile App
12%
auto
Go to Nationwide site now to get a quote
money-fs
See How Much You Can Save!
Compare free quotes from companies near you
zip-pin Please enter valid zip
money-fs

Customer Complaint Ratio

info icon
Private Passenger Auto
0.46
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About Nationwide

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan
  • Motorcycle
  • Scooter
  • Classic car
  • Boat/Personal water craft
  • RV
  • ATV/Snowmobile

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Flood
  • Umbrella liability
  • Life
  • Farm
  • Wedding
  • Dental
  • Legal

Best Auto Insurance Companies 2021: How Nationwide auto insurance compares

Nationwide earned an overall InsureScore of three and a half out of five stars in our annual review of Best Auto Insurance Companies. They got a three and a half out of five-stars across the board in customer service, claims, price and website app. 

When we asked Nationwide customers if they would recommend the company to others, 82% said yes and 93% said they planned to renew their plan. 

In the 2020 J.D. Power Auto Insurance study, Nationwide earned a score of 876 out of 1,000, which is slightly higher than the industry average of 872 for auto insurance claims. However, they got below-average scores in overall customer satisfaction. 

 

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Nationwide's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Roots in farming

Since its beginning providing policies to farmers in 1925, Nationwide has grown to become the 8th largest auto insurance carrier in the nation, writing auto coverage in all states except Alaska, Hawaii, Louisiana and Massachusetts. The famous “Nationwide is on your side” marketing slogan has been in use since 1966.

Nationwide has grown to offer far more than insurance. In 1997, Nationwide Financial went public and has grown to become a Fortune 100 company offering retirement plans, mutual funds and annuities.


Consider Nationwide for families or personal assessments

Under the Nationwide Family Plan, anyone living with you can receive the same discounts and benefits you’re entitled to. Parents, children, aunts, cousins – anyone who lives under your roof can enjoy the same insurance discounts you do, such as multi-car and multi-policy discounts. Teen drivers are still eligible for their own discount such as Good Student.

Nationwide’s On Your Side review is a personal assessment of your insurance needs with an agent. The agents can help you better understand your current coverage and help you understand how various life changes will change your coverage needs.

As a member, Nationwide will complete a free personal assessment annually – or any time you have a major life event, such as a wedding or buying a home. By completing an On Your Side review, agents are better equipped with the knowledge about your life to help find discounts for which you might be eligible.

Contact information

One Nationwide Plaza
Columbus, OH 43215 
Customer service: 877-669-6877
Claims: 800-421-3535

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states is Nationwide auto insurance available?

AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY

Other Companies to Consider: