Top Insurance Companies

See Rankings of Other Top Insurance Companies

Nationwide Auto Insurance Ratings

Customer Satisfaction Ratings (based on 196 survey results)
Product
auto-icon Auto
info iconOverall
82.95 out of 100
Productinfo icon
HOW WE WEIGH OUR SCORE
Overall
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to Renewinfo-icon
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

AM Best Financial Strength Ratings

October 31, 2019

auto-icon Auto 82.95 out of 100 Claims Processing 88.85 Customer Service 86.33 Value for
Price
76.12
Website and Apps 81.29 % Who Would Recommend to a Friend 82% % Who Plan to Renew 93% A+
info icon
AM Best Financial Strength RatingsOctober 31, 2019
A+
Other Companies to Consider:
Go to Nationwide site now to get a quote
See How Much You Can Save
Compare free quotes from companies near you
loc Please enter valid zip

Reasons for Buying from Nationwide

Customers of Nationwide originally decided to purchase from the company for these reasons:
Recommended by friend or family member27%
Offered best price24%
Was the company my parents had13%
I had other insurance with this company12%
Reputation12%
Financial Strength rating4%
Saw TV commercial4%
Saw online ad3%
The company website and mobile apps are easy to use and helpful3%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 44%
I probably would recommend this company. 38%
Neutral 13%
I probably would not recommend this company. 5%
I would not recommend this company. 1%

Would you renew?

Yes 93%
No 7%

Website and Apps

How easy to use and how helpful they are
39%
Satisfied - Fulfills my needs okay.
28%
Completely satisfied - Gives me what I want and more.
17%
Neutral - No good or bad feelings on this.
13%
Never visited or used website or mobile app.
2%
Not Satisfied - Is not a good website or app.
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

37%
Phone
31%
In person
20%
Interactive website
7%
Email
5%
Mobile App
User Review
Share Your Opinion About Your Current Insurance Company?
Thank You! Your review was posted successfully and is awaiting moderation. Write another review

About Nationwide

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan
  • Motorcycle
  • Scooter
  • Classic car
  • Boat/Personal water craft
  • RV
  • ATV/Snowmobile

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Flood
  • Umbrella liability
  • Life
  • Farm
  • Wedding
  • Dental
  • Legal

Best Auto Insurance Companies 2020: How Nationwide Auto Insurance Compares

Nationwide’s overall score of 82.95 earned it the No. 15 spot in this year’s rankings of 20 companies. Nationwide did best in the customer service category, taking tenth place with a score of 86.33. For claims handling, Nationwide placed eleventh, with a score of 88.5. Customers found the value for price not as much to their liking with Nationwide getting a score of 76.12 and 19th place. Even with pricing getting a mid-range “grade,” 82% said they’d recommend the company, and 92.86 % of surveyed customers said they planned to renew their auto policy with Nationwide.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Nationwide's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Nationwide (NAIC# 23760) had a complaint ratio of 0.64 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Roots in farming

Since its beginning providing policies to farmers in 1925, Nationwide has grown to become the 8th largest auto insurance carrier in the nation, writing auto coverage in all states except Alaska, Hawaii, Louisiana and Massachusetts. The famous “Nationwide is on your side” marketing slogan has been in use since 1966.

Nationwide has grown to offer far more than insurance. In 1997, Nationwide Financial went public and has grown to become a Fortune 100 company offering retirement plans, mutual funds and annuities.


Consider Nationwide for families or personal assessments

Under the Nationwide Family Plan, anyone living with you can receive the same discounts and benefits you’re entitled to. Parents, children, aunts, cousins – anyone who lives under your roof can enjoy the same insurance discounts you do, such as multi-car and multi-policy discounts. Teen drivers are still eligible for their own discount such as Good Student.

Nationwide’s On Your Side review is a personal assessment of your insurance needs with an agent. The agents can help you better understand your current coverage and help you understand how various life changes will change your coverage needs.

As a member, Nationwide will complete a free personal assessment annually – or any time you have a major life event, such as a wedding or buying a home. By completing an On Your Side review, agents are better equipped with the knowledge about your life to help find discounts for which you might be eligible.

Contact information

One Nationwide Plaza
Columbus, OH 43215 
Customer service: 877-669-6877
Claims: 800-421-3535

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Accident forgiveness Icon
Accident forgiveness
Your rates won't increase after your first accident.
Vanishing deductible Icon
Vanishing deductible
Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.