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Nationwide Auto Insurance Ratings

Customer Satisfaction Ratings (based on 114 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
84.40
out of 100
93
86
78
80
85%
91%
A+
May 29, 2019
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Reasons for Buying from Nationwide

Customers of Nationwide originally decided to purchase from the company for these reasons:
Recommended by friend or family member27%
Reputation19%
Offered best price18%
Was the company my parents had9%
Saw online ad7%
Financial Strength rating6%
Saw TV commercial6%
I had other insurance with this company5%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 45%
I probably would recommend this company. 40%
Neutral 9%
I probably would not recommend this company. 5%
I would not recommend this company. 1%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
42%Good - Fulfills my needs
34%Excellent - Gives me what I need and more
11%Just okay - Fulfills some but not all of my needs
11%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

34%In person
7%Email
32%Phone
3%Smartphone app
24%Interactive website
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About Nationwide

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan
  • Motorcycle
  • Scooter
  • Classic car
  • Boat/Personal water craft
  • RV
  • ATV/Snowmobile

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Flood
  • Umbrella liability
  • Life
  • Farm
  • Wedding
  • Dental
  • Legal

Best Auto Insurance Companies: How Nationwide Stacks Up

Nationwide obtained an overall score of 84.40, which gave them 16th place. Nationwide did best in the claims service category, taking 3rd place earning 5 stars. Customers found the value for price not as much to their liking with Nationwide obtaining 19th place. Even with pricing getting a mid-range “grade,” 91% of surveyed customers said they planned to renew their auto policy with Nationwide.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Nationwide (NAIC# 23760) had a complaint ratio of 0.64 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Roots in farming

Since its beginning providing policies to farmers in 1925, Nationwide has grown to become the 8th largest auto insurance carrier in the nation, writing auto coverage in all states except Alaska, Hawaii, Louisiana and Massachusetts. The famous “Nationwide is on your side” marketing slogan has been in use since 1966.

Nationwide has grown to offer far more than insurance. In 1997, Nationwide Financial went public and has grown to become a Fortune 100 company offering retirement plans, mutual funds and annuities.


Consider Nationwide for families or personal assessments

Under the Nationwide Family Plan, anyone living with you can receive the same discounts and benefits you’re entitled to. Parents, children, aunts, cousins – anyone who lives under your roof can enjoy the same insurance discounts you do, such as multi-car and multi-policy discounts. Teen drivers are still eligible for their own discount such as Good Student.

Nationwide’s On Your Side review is a personal assessment of your insurance needs with an agent. The agents can help you better understand your current coverage and help you understand how various life changes will change your coverage needs.

As a member, Nationwide will complete a free personal assessment annually – or any time you have a major life event, such as a wedding or buying a home. By completing an On Your Side review, agents are better equipped with the knowledge about your life to help find discounts for which you might be eligible.

Contact information

One Nationwide Plaza
Columbus, OH 43215 
Customer service: 877-669-6877
Claims: 800-421-3535

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Accident forgiveness Accident forgiveness. Your rates won't increase after your first accident.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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