Erie Insurance Group Car Insurance Ratings

Erie Insurance Group
   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(125 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    November 20, 2015

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Reason for buying from Erie Insurance Group
Customers of Erie Insurance Group originally decided to purchase from the company for these reasons:
40%The insurer offered the best price.
21%The insurer was recommended by a friend.
15%Was the company their parents had.
10%The insurer's reputation.
6%Saw a commercial.
6%Had other insurance with this company.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 48%
  • 14%
  • 2%
  • 0%

Would you renew?
  • yes
  • no
  • 93%
  • 7%

About Erie Insurance Group

Erie car insurance received an overall customer satisfaction score of 87.1 in our annual consumer study and 93% of its surveyed policyholders say they will renew their auto policies.  Based in Erie, Pennsylvania, Erie Insurance holds 1.24 percent of the market share in the U.S., which ranks it 12th nationally in market share for auto insurance providers.  Erie sells auto insurance policies in 12 states and Washington, D.C.

Erie Insurance background:

Erie Insurance was founded by two entrepreneurs, H.O. Hirt and O.G. Crawford, in 1925 in Erie, Pa. They started their insurance exchange with the Golden Rule -- "Do unto others as you would have them do unto you" -- and their business plan written on a 10-cent tablet.

They raised enough money to open on April 20, 1925. Within three years, they were expanding. They opened a second office in Pittsburgh, Pa., in 1928.

In 1934, Erie introduced the "Super Standard Auto Policy," which included many features that since have become industry standards.

In 1953, the company expanded beyond Pennsylvania, opening an office in Silver Spring, Md.

Today it has operations in 11 states and the District of Columbia. Those states are: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.

Erie Insurance is a publicly held company. It is the third largest auto insurer in Pennsylvania. Fortune magazine lists Erie as among the largest 500 U.S. companies in terms of revenue.

Erie has more than 4,480 employees who work at the company's headquarters in Erie and in its field offices.

Erie offers numerous discounts including for safe driver, multi-car, anti-theft devices, driver training for young and old and reduced usage.

What's covered
Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Lock in your rate. Locks in your rate year after year, even if you have a claim.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.