Erie Insurance
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 33%
- 37%
- 18%
- 5%
- 7%
- yes
- no
- 89%
- 11%
- I have been with Erie for over 20 years, great company. - Pennsylvania
- In the two claims in the 10 years, completely satisfied with the entire process from beginning to end. Rates are favorable. - Maryland
- They are always so helpful with all of my questions, and price is great especially when you have multiple types of insurance with them. - Ohio
- Have had the same policy since 1995 and Erie Insurance Group has been good enough. - Pennsylvania
- I am not dissatisfied with this company like I was with the last company that insured me. - Ohio
- I am still looking for other insurance because I am not totally satisfied with forms they send me to sign and highlight (it would have cost me more) if I didn't read what they wanted me to sign. - Pennsylvania
- I don't understand why they always want a little more money each year. - North Carolina
- I haven't had any problems with my insurance company and have discounts for having more than one type of insurance. - Virginia
- Price was good until I added my new teenage driver. - Pennsylvania
- They are very helpful and personable which is hard to find these days. - Illinois
- They told me that they would cancel me if I made another claim on my house insurance. I have only made one claim in 10 years, and it was only for 1200 dollars. - North Carolina
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