Erie Insurance Group Car Insurance Ratings

Erie Insurance Group
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(125 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    June 10, 2016

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Reason for buying from Erie Insurance Group
Customers of Erie Insurance Group originally decided to purchase from the company for these reasons:
40%The insurer offered the best price.
21%The insurer was recommended by a friend.
15%Was the company their parents had.
10%The insurer's reputation.
6%Saw a commercial.
6%Had other insurance with this company.
2%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 48%
  • 14%
  • 2%
  • 0%

Would you renew?
  • yes
  • no
  • 93%
  • 7%

About Erie Insurance Group

Erie car insurance received an overall customer satisfaction score of 87.1 in our annual consumer study and 93 percent of its surveyed policyholders say they will renew their auto policies. This area company puts its focus on straightforward policies and customer service.

Leaders in the northeastern region

With nearly 9,000 independent agents available, Erie Insurance writes policies in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.

With its regional focus, Erie Insurance holds 1.24 percent of the market share in the U.S., which ranks it 12th nationally in market share for auto insurance providers. Erie Insurance is a publicly traded company founded in 1925 in Erie, Pennsylvania. Fortune magazine lists Erie as among the largest 500 U.S. companies in terms of revenue.

Typos of auto coverage

  • Personal auto/Business auto
  • Motorcycle
  • Rideshare (in certain states)


Additional policies offered

  • Homeowners
  • Personal Liability
  • Inland marine (personal property)
  • Life
  • Boat
  • Business

Consider Erie for a small-town feel with big-city availability

Customers won’t see much in the way of advertising for Erie, as the company prefers word-of-mouth recommendations and looks for ways to reduce spending to keep rates as low as possible. The company boasts having agents who are active community members and volunteers, furthering the community in which they, and their customers, live.

Customers who live in serviced areas and prefer person-to-person contact but still need 24/7 availability might benefit from Erie Insurance. Claims may be filed online, over the phone or with an agent. Though some customers might find offerings limited, however, with Erie’s focused coverages, it offers many discounts and competitive rates for drivers on what they do cover.

Contact information

Corporate Headquarters
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Customer Service: 800-458-0811

Claims: 800-367-3743

What's covered
Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Pet injury coverage. Pays vet bills for dogs or cats injured in a crash (up to specificed limits).
Lock in your rate. Locks in your rate year after year, even if you have a claim.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.