Auto-Owners Insurance
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Product
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For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 42%
- 29%
- 25%
- 4%
- 0%
- yes
- no
- 96%
- 4%
- They have always been very helpful when we've had something come up. Our agent has gone above and beyond to help us figure out what the best coverage is for our needs. We are treated as real people and not just a way for them to make money. That is so important - how they treat their customers is fantastic. - Michigan
- They have been nothing but honest and upfront with me. Their rates are the lowest i have found so far. - Michigan
- They have always been prompt and efficient in answering questions and handling problems. Their rates are competitive. - California
- I have not found an insurance company that can beat the price I pay. - Michigan
- I have heard good things about Auto Owners being "the best" insurance company from several agents. - Minnesota
- It was recommended by our insurance broker. When we made a claim approximately 8 years ago the experience was hassle-free and fair. - Alabama
- Renewal premium this year did not change from last years premium. Pay in full option provides a healthy discount. Online service makes them easy to do business with. Agent is always pleasant to deal with and their service is prompt. - Florida
- They are helpful and relatively inexpensive. - Florida
- We have a history with this company. They have always taken care of any repairs necessary. Treated us fairly. Did not cut off our insurance because of a claim. - Florida
- Rate increase due to accident was excessive. Otherwise an excellent company. - Illinois
- Steady rates and decent service when needed. - Ohio
- The rates are very good and the claim we filed was handled very well. - Iowa
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