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The Hartford Car Insurance Ratings

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The Hartford
A+
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(122 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
86.2
% Who Would
Recommend to
a Friend
84%
% Who Plan
to Renew
93%
Financial
Strength
Ratings

A+    June 10, 2016


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Reason for buying from The Hartford
Customers of The Hartford originally decided to purchase from the company for these reasons:
41%The insurer offered the best price.
14%The insurer's reputation.
13%Other reason.
12%The insurer was recommended by a friend.
11%Saw a commercial.
5%Was the company their parents had.
4%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 34%
  • 50%
  • 13%
  • 2%
  • 1%

Would you renew?
  • yes
  • no
  • 93%
  • 7%



About The Hartford

According to A.M. Best, The Hartford car insurance is the 11th-largest auto insurance carrier in the nation. It received an overall score of 86.2 on our annual best insurance companies study, and 93 percent of surveyed policyholders say they plan to renew their Hartford auto insurance policy. The Hartford logo is a stag and serves as reminder what the company, which celebrated its 200th anniversary in 2010, stands for – strength and stability.

Two hundred years and beyond

The Hartford Financial Services Group, commonly known as The Hartford, began as a fire insurance company back in 1810, and in 1913, began to provide a number of insurance coverage options, including accident, automobile liability and property damage.

In 2016, the Fortune 100 company released its own smartphone app, joining the ranks of the largest auto insurance carriers and staying current when identifying and processing consumer needs and trends.

Types of auto coverage

  • Auto
  • Pay-as-you-drive plan - TrueLane
  • Motorcycle
  • Collectable cars
  • RV
  • ATV/Snowmobile
  • Boat
  • Golf cart

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Flood
  • Umbrella liability
  • Commercial

Consider The Hartford for AARP members

The Hartford is the contracted insurer for members of the American Association of Retired Persons (AARP), which means that members not only have access to discounted rates, but also a few key features that add to the value of membership. Policyholding members enjoy the following benefits:

12-month rate guarantee: Rates are guaranteed not to change for 12 months, which can be a benefit if you’re used to a company might raises rates every six months.

RecoverCare - This is designed to help AARP members who need some assistance when recovering from an accident. It provides a $2,500 benefit to pay for necessary aid up to six months after an accident.

Lifetime policy renewal – AARP advertises that a member’s auto policy will never be canceled, and while that’s a valid perk for most members, there are exceptions to every rule. Consistently paying late, losing a license, convicted of driving under the influence, deemed not able to drive by a doctor or living in a state requiring elderly drivers to re-test for licenses will not make you eligible for policy revocation.

Contact information

Corporate Headquarters

The Hartford Financial Services Group, Inc.
One Hartford Plaza
Hartford, CT 06155

Customer Service: 860-547-5000

Claims: 800-243-5860

What's covered
Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Lock in your rate. Locks in your rate year after year, even if you have a claim.
No-drop promise. Your policy will be renewed even if you have accidents and traffic violations.
Waiver of deductible for not at-fault accident. You won't have to pay your collision deductible if an accident wasn't your fault.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.