The Hartford
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 41%
- 28%
- 27%
- 2%
- 2%
- yes
- no
- 91%
- 9%
- A fantastic company, customer oriented, takes care of all things, and great rates! - Washington
- They don't send me unnecessary correspondence. They are there for information when I need them. If we have any issues to address, they are knowledgeable & efficient. Everyone in customer service is courteous. Their rates are competitive. - Nevada
- They have integrity, do what they say, and are very supportive and affordable. - Georgia
- Good rates for AARP. - Pennsylvania
- Customer service has been outstanding and I have never had any problems with my service or policy. - Texas
- I looked into other companies and with the exception of Liberty Mutual, all were about double the cost of my company. - Washington
- I received my first moving violation in more than 10 years; attended traffic school and my premium was significantly increased anyway. - Nevada
- I always wish the price were lower and the services better. I have not made any claims, but all other dealings with the company have been very satisfactory. - Colorado
- The price is fair and the claims handling was fast and professional. - New York
- They particularily recognize and apply rates to long term committed unions regardless of gender. - Florida
- I have good coverage at a fair price and they are easy to deal with. - Connecticut
- My premium increased considerably without any claims. - Texas
- They have a very good record of customer service and handle claims quickly and satisfactorily. - Arizona
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