The Hartford

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Customer Satisfaction Ratings

 
Product
AUTO
 
Overall +
  |  83.31

Claims
Processing +
Customer
Service +
Value
For Price +
Additional Factors:

% of Customers Who Would
Recommend This Company to
a Friend
69%
 
% of Customers
Who Plan to Renew
91%

+ See methodology & disclaimer
Customer Reviews

Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 41%
  • 28%
  • 27%
  • 2%
  • 2%

Would you renew?
  • yes
  • no
  • 91%
  • 9%

  • A fantastic company, customer oriented, takes care of all things, and great rates! - Washington
  • They don't send me unnecessary correspondence. They are there for information when I need them. If we have any issues to address, they are knowledgeable & efficient. Everyone in customer service is courteous. Their rates are competitive. - Nevada
  • They have integrity, do what they say, and are very supportive and affordable. - Georgia
  • Good rates for AARP. - Pennsylvania
  • Customer service has been outstanding and I have never had any problems with my service or policy. - Texas
  • I looked into other companies and with the exception of Liberty Mutual, all were about double the cost of my company. - Washington
  • I received my first moving violation in more than 10 years; attended traffic school and my premium was significantly increased anyway. - Nevada
  • I always wish the price were lower and the services better. I have not made any claims, but all other dealings with the company have been very satisfactory. - Colorado
  • The price is fair and the claims handling was fast and professional. - New York
  • They particularily recognize and apply rates to long term committed unions regardless of gender. - Florida
  • I have good coverage at a fair price and they are easy to deal with. - Connecticut
  • My premium increased considerably without any claims. - Texas
  • They have a very good record of customer service and handle claims quickly and satisfactorily. - Arizona

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