The Hartford Car Insurance Ratings

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Customer Satisfaction Ratings

(128 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
89.00
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
76%
% of Customers
Who Plan to Renew
91%
Financial
Strength
Ratings

A    March 21, 2012


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Reason for buying from The Hartford
Customers of The Hartford originally decided to purchase from the company for these reasons:
6% Saw a commercial.
17% The insurer's reputation.
38% The insurer offered the best price.
19% The insurer was recommended by a friend.
4% Was the company their parents had.
9% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 25%
  • 51%
  • 21%
  • 1%
  • 2%

Would you renew?
  • yes
  • no
  • 91%
  • 9%



About The Hartford

The Hartford Financial Services Group, commonly known as The Hartford, began as a fire insurance company back in 1810 when a group of local merchants gathered at an inn in Hartford, Conn. Obviously, the company wasn't insuring cars because they weren't around.

The company expanded through the years. And in 1913, it formed The Hartford Accident and Indemnity Company to provide a number of insurance coverage options, including accident, automobile liability and  property damage.

In 1970, ITT Corp. acquired The Hartford for $1.4 billion. It was the largest corporate takeover in America at the time. Twenty-five years later, in 1995, ITT Corp. streamlined its operations and released some of its subsidiaries including The Hartford. In December of that year, The Hartford returned to being an independent entity and being traded on the New York Stock Exchange under the symbol "HIG."

In 1984, The Hartford won a contract to sell auto (and homeowners) insurance to members of the American Association of Retired Persons. The agreement between The Hartford and AARP remains in place.

In 1986, The Hartford moved company headquarters to a new 173-acre campus in Simsbury, Conn.

In addition to discounts for good students and driver training, The Hartford offers policies with accident forgiveness and vanishing deductibles, among other options.

The Hartford also offers drivers of electric vehicles a discount on their auto insurance policies. Drivers are eligible for a 5 percent discount at renewal.

The Hartford offers coverage for antique cars, golf carts, motorcycles, RVs, boats, ATVs and snowmobiles, and other lines.

Coverage Options
Usage-based. Rates can be based on your mileage and how you drive.
Accident forgiveness. Your rates won't increase after your first accident.
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Waiver of deductible for not at-fault accident. You won't have to pay your collision deductible if an accident wasn't your fault.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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Homeowner?
  • Yes
  • No
Married?
  • Yes
  • No
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