These awards are based on the top-ranking companies for the "overall" customer satisfaction score, which combines scores for claims, customer service and value, plus the percent of customers who say they will renew their policies and recommend the company to friends.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
% of Customers Who Would
Recommend This Company to a Friend
% of Customers
Who Plan to Renew
March 20, 2015
Note: USAA sells only to members of the military and their families.
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Reason for buying from USAA
Customers of USAA originally decided to purchase from the company for these reasons:
4% Saw a commercial. 19% The insurer's reputation. 10% The insurer offered the best price. 19% The insurer was recommended by a friend. 28% Was the company their parents had. 13% Other reason.
Would you recommend this company?
Would you renew?
USAA scored the top spot in our 2014 customer satisfaction survey. Notably, slightly more than half of USAA customers say they have already recommended the insurer to family and friends. And almost all current customers that we surveyed (95 percent) say they plan to renew their USAA auto insurance policies.
Accident forgiveness. Your rates won't increase after your first accident.
No-drop promise. Your policy will be renewed even if you have accidents and traffic violations.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.
Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.
Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.