John Hancock Life Insurance Ratings

John Hancock
   Effective Date: June 10, 2016

Almost a third of John Hancock customers we surveyed say they chose the company because of its reputation, and 73 percent say they would recommend the insurer to a friend. John Hancock, a well-known patriot of the American Revolution, was inspiration for the company.


Customer Satisfaction Ratings

(105 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    June 10, 2016

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Reason for buying from John Hancock
Customers of John Hancock originally decided to purchase from the company for these reasons:
27%The insurer's reputation.
26%The insurer offered the best price.
20%The insurer was recommended by a friend.
15%Saw a commercial.
9%Was the company their parents had.
3%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 29%
  • 44%
  • 26%
  • 1%
  • 0%

About John Hancock

John Hancock life insurance customer ratings translated into 3.5 stars for overall customer satisfaction in our annual survey of best life insurance companies. The company’s “value of price” received 3.5 stars. The most popular reason surveyed policyholders gave for choosing John Hancock was because of its reputation, and 73 percent say they would recommend the insurer to a friend. John Hancock is the U.S. unit of Manulife Financial, a large financial services company based in Canada.

Innovation in life insurance

Since 1862, John Hancock has been providing leading insurance and financial service products including life insurance and mutual funds. Operating as Manulife Financial in Canada and Asia, it offers clients a diverse range of financial protection products and wealth management services through an extensive network of employees, agents and distribution partners.

The company has created a Vitality program as a way to save on life insurance premiums and receive rewards and discounts based on a healthy lifestyle. The more activities you complete, such as regular check-ups and staying tobacco-free, the better status you earn within the program -- earning you a better rate.

Products offered:

  • Vitality Program
  • Term life insurance
  • Universal life insurance
  • Indexed universal life insurance
  • Variable universal life insurance

Additional products offered:

  • John Hancock Vitality Program
  • Long-term care insurance
  • Retirement plans
  • 529 Savings plans
  • Investment accounts


Contact information

Corporate headquarters

601 Congress Street

Boston, MA 02110-2805

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
General: (800) 505-9427

Life insurance: (800)732-5543