John Hancock Life Insurance Ratings

John Hancock
   Effective Date: December 17, 2014

Almost a third of John Hancock customers we surveyed say they chose the company because of its reputation, and 73 percent say they would recommend the insurer to a friend. John Hancock, a well-known patriot of the American Revolution, was inspiration for the company.

Customer Satisfaction Ratings

(105 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    December 17, 2014

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Reason for buying from John Hancock
Customers of John Hancock originally decided to purchase from the company for these reasons:
27%The insurer's reputation.
26%The insurer offered the best price.
20%The insurer was recommended by a friend.
15%Saw a commercial.
9%Was the company their parents had.
3%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 29%
  • 44%
  • 26%
  • 1%
  • 0%

About John Hancock

John Hancock life insurance customer ratings translated into 3.5 stars for overall customer satisfaction in our annual survey of best life insurance companies. The company’s “value of price” received 3.5 stars. The most popular reason surveyed policyholders gave for choosing John Hancock was because of its reputation, and 73 percent say they would recommend the insurer to a friend. John Hancock is the U.S. unit of Manulife Financial, a large financial services company based in Canada.


Since 1862, John Hancock has been providing leading insurance and financial service products including life insurance and mutual funds. Operating as Manulife Financial in Canada and Asia, it offers clients a diverse range of financial protection products and wealth management services through an extensive network of employees, agents and distribution partners.

John Hancock offers a variety of products which offer guaranteed death benefit protection, low-cost coverage and consistently strong cash value accumulation potential. It offers term-life insurance which guarantees coverage for a specific time in addition to long-term care insurance policies which protect clients and their families from the high cost associated with long-term care.

Contact John Hancock at:

Customer Service Center
1 John Hancock Way Suite 1350
Boston, MA 02217-1350
Phone: (800) 505-9427

Sources: John Hancock website, "Our Company", 2009 - John Hancock website, "Fact Sheet", 2009 - John Hancock website, "Products We Offer", 2009 - Wikipedia.com, John Hancock page, 2009 - AM Best website, John Hancock / Manulife Financial page, 2009