John Hancock Life Insurance Ratings
Customer Satisfaction Ratings
LIFE
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
52%
% of Customers
Who Plan to Renew
Who Plan to Renew
N/A
Financial
Strength
Ratings
Strength
Ratings
A+
December 12, 2011
Customer Reviews
- I have a decent amount of coverage for a pretty good cost.
- Their customer service department needs more training in order to be able to answer questions better. The coverage for the price is a good deal.
- Big, impersonal.
- I feel that they offer the most competitive prices for the insurance that I need.
- Reasonable prices, customer service is not always top of the line.
- They are a good company, but often lack in communication when I need specific question(s)/concern(s) dealt with. Otherwise very decently priced.
Reason for buying from John Hancock
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 21%
- 31%
- 48%
- 0%
- 0%
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