John Hancock
Get personalized quotes from our top partners now
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 27%
- 25%
- 39%
- 7%
- 2%
- Always have met my needs and those needs of my husband for complete coverage with courtesy. - New York
- Our agent has been with us for more than 20 years and is in contact with us monthly. - New Hampshire
- Low rate for high amount of coverage. - Pennsylvania
- Got this policy years ago. No problems. - Connecticut
- Haven't heard from agent in years. - New Jersey
- I had a very good experience with the agent when making this investment. - New Hampshire
- We bought our policies many years ago and have had no reason to use customer service. - California
- We only pay the bill, never had to work with them so have no knowledge about how they function when the need to file exists. - Alabama
- Good price, easy to speak to a local agent. - California
- When you ask them certain questions they get very defensive and say you have the wrong department but when you ask which department you should ask they sometimes do not give you the information. - California
with these companies to compare quotes:
