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Massachusetts Mutual Life Insurance Ratings

X
Massachusetts Mutual
A++
   Effective Date: June 10, 2016

Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. Fifty-two percent of customers say they chose the company based on price, and 21 percent say they chose MassMutual based on its reputation.

100

Customer Satisfaction Ratings

(100 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
91.0
N/A
% Who Would
Recommend to
a Friend
85%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A++    June 10, 2016


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Reason for buying from Massachusetts Mutual
Customers of Massachusetts Mutual originally decided to purchase from the company for these reasons:
52%The insurer offered the best price.
21%The insurer's reputation.
16%The insurer was recommended by a friend.
6%Saw a commercial.
4%Was the company their parents had.
1%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 40%
  • 45%
  • 15%
  • 0%
  • 0%



About Massachusetts Mutual

Massachusetts Mutual Life Insurance Co., known as MassMutual, received 4.5 stars for customer service in our survey of best life insurance companies. Its overall high score earned it second place in our survey and a "People's Choice" award. Fifty-two percent of customers say they originally decided to purchase from MassMutual because it offered the best price, and 21 percent said it was due to the company’s reputation. 

Over 160 years of protecting the future

Founded in 1851, MassMutual is a mutually owned financial protection, accumulation and income management company headquartered in Springfield, Massachusetts. Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. MassMutual and its subsidiaries have more than $360 billion in assets under management, and the company has been strong on the Fortune 500 list, placing more than 20 times.

Life insurance policies offered

  • Term life
  • Universal life
  • Variable universal life
  • Whole life
  • Guaranteed-acceptance life insurance

 

Contact information

Corporate headquarters

MassMutual Financial Group
1295 State St.
Springfield, MA 01111
Life insurance customer service: (800) 272-2216