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Massachusetts Mutual Life Insurance Ratings
X
Massachusetts Mutual
A++
   Effective Date: March 20, 2015

Because it’s a mutual company, eligible MassMutual customers share in the ownership of the company and receive dividends. Thirty percent of customers say they chose the company based on price, and over a quarter say they chose MassMutual based on its reputation.

Customer Satisfaction Ratings

(101 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
LIFE
82.2
N/A
% Who Would
Recommend to
a Friend
61%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A++    March 20, 2015


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Reason for buying from Massachusetts Mutual
Customers of Massachusetts Mutual originally decided to purchase from the company for these reasons:
20% Saw a commercial.
26% The insurer's reputation.
30% The insurer offered the best price.
11% The insurer was recommended by a friend.
9% Was the company their parents had.
5% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 17%
  • 44%
  • 33%
  • 5%
  • 2%




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