Massachusetts Mutual Life Insurance Ratings
Customer Satisfaction Ratings
LIFE
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
60%
% of Customers
Who Plan to Renew
Who Plan to Renew
N/A
Financial
Strength
Ratings
Strength
Ratings
A++
April 13, 2012
Customer Reviews
- I trust my agents.
- I believe they are the same as others. You need to do your homework to see what fits you.
- Communicates the standing of policy and/or financial advisor has up-to-date information.
- Good reports annually.
- They have good customer service and a live person to talk to.
- Fair price, good service for the premium paid.
Reason for buying from Massachusetts Mutual
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 16%
- 44%
- 38%
- 2%
- 0%
Other Companies to Consider
Contact an agency that works
with these companies to compare quotes:
with these companies to compare quotes:
