Massachusetts Mutual
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 25%
- 33%
- 34%
- 3%
- 5%
- Have not had a reason to file a claim. They do not call when policy is to be renewed. They do not try to give me a better deal. - New Hampshire
- It was one policy we could afford years ago and the premiums have stayed the same. - Wisconsin
- They have given me excellent service for fifty years. - New Jersey
- Quality company. Had insurance for 25 years. - New York
- The policy is a very old one, therefore, the price is great. We no longer have an agent and no one has contacted us in years. - Illinois
- They provide excellent service. - Massachusetts
- As soon as the 10-year term rate expired, they quadrupled the monthly cost and because of my health now, I cannot change companies. - Texas
- Owning insurance is a formality, something that has to be done. I trust the intial setup and choice but don't have much extra contact with the company. - Massachusetts
- They were recommended by my financial planner; all seems adequate. - California
- I talk to or see my agent regularly. - Illinois
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