New York Life
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 29%
- 34%
- 27%
- 5%
- 5%
- Had them for many years. The agent has callled me several times to make sure if my needs are being met, and see how I'm doing, etc. Good coverage. Good price. - Illinois
- I appreciate the customer service and also the reputation of the company. - New Hampshire
- They are available to discuss insurance needs and provide guidance in special circumstances. I wish it cost less, but I doubt we'd get the right coverage for less. - Alabama
- Have had them for years and they are never pushy with additional sales. - New Jersey
- Happy with the insurance customer service could be more proactive at times. - California
- I have been with my insurance for years and I like the service I get when I call them with a problem. - Florida
- My plan is what I was looking for and my customer service rep is awesome. - Alabama
- Premiums appear to reflect my preferred health rating in a fair way. - California
- Reasonable premium for coverage. No increase in premiums over the years. - Florida
- We have a great representative who is in touch with us regularly. We have very good coverage for comparable rates. - New Jersey
- Rates seem a little high but service overall is good and investment growth has been good on whole life policy. - Washington
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