Northwestern Mutual Life Insurance Company
Get personalized quotes from our top partners now
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 39%
- 33%
- 22%
- 4%
- 2%
- Customer service has been excellent, both when purchasing insurance and when needing to use insurance. - Pennsylvania
- Northwestern Mutual keeps me well informed without it being over-kill. The company does not pressure me into additional products but they make sure I am aware of other products offered. - Illinois
- They came to me for the physical and made changes very quickly. - Texas
- Expensive for little to no customer service. - Utah
- Good term life insurance coverage at a fair price. - Alabama
- I like that it earns about 6 or 7 percent per year. - Indiana
- So far they have been easy to work with. - New Jersey
- They have best rates and coverage, have good investment returns on whole life. - Illinois
with these companies to compare quotes:
