Northwestern Mutual Life Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
LIFE
78.73
N/A
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
75%
% of Customers
Who Plan to Renew
N/A
Financial
Strength
Ratings

A++    April 27, 2012


Customer Reviews

  • They have very competitive rates and their salespeople want to help you with your finances.
  • Great to know that my children will be ok after I pass.
  • Best value for the money.
  • Honest, reliable. Good value for money.
  • Great customer service. Good coverage.
  • Custumer service is excellent.
  • That they have good customer service.
  • The coverage is good for the premium paid and the representatives are qualified at what they do.
  • Customer service is first rate.
  • I do notice our rep changes quite a bit, and we usually just get a letter in the mail about it.
  • Highly customer service oriented.
  • It seems to be a good deal for what we are getting but they also want to sell us products/services we do not like or need.
  • Great value and people.



Reason for buying from Northwestern Mutual
Customers of Northwestern Mutual originally decided to purchase from the company for these reasons:
2% Saw a commercial.
12% The insurer's reputation.
10% Ther insurer offered the best price.
45% The insurer was recommended by a friend.
22% Was the company their parents had.
10% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 14%
  • 61%
  • 22%
  • 2%
  • 0%





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