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CSAA Insurance Group Car Insurance Ratings

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CSAA Insurance Group
A
   Effective Date: June 08, 2016
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Customer Satisfaction Ratings

(133 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
91.3
% Who Would
Recommend to
a Friend
90%
% Who Plan
to Renew
93%
Financial
Strength
Ratings

A    June 08, 2016


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Reason for buying from CSAA Insurance Group
Customers of CSAA Insurance Group originally decided to purchase from the company for these reasons:
23%The insurer was recommended by a friend.
16%Financial stability.
16%Was the company their parents had.
15%The insurer offered the best price.
13%The insurer's reputation.
5%Other reason.
5%Ease of use.
4%Saw a commercial.
3%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 55%
  • 36%
  • 7%
  • 2%
  • 0%

Would you renew?
  • yes
  • no
  • 93%
  • 7%



About CSAA Insurance Group

Best Auto Insurance Companies 2017

CSAA Insurance Group came in third in this year’s survey with an overall score of 91.3, and earned high marks across the board with 4.5 stars for customer service, claims processing and value for price. Ninety-three percent of policyholders plan to renew and 90 percent would recommend the insurer to a friend.

AAA auto insurance

CSAA Insurance Group is part of the nation-wide AAA-affiliated insurance companies. While the CSAA Insurance Group is primarily associated with AAA Northern California, Nevada and Utah, it’s extended its presence to become a provider of AAA-branded insurance from coast-to coast. CSAA Insurance Group now offers insurance to AAA members in 23 states plus the District of Columbia.  Look for their offerings in these states:

  1. Arizona
  2. California
  3. Colorado
  4. Connecticut
  5. Delaware
  6. District of Columbia
  7. Idaho
  8. Indiana
  9. Kansas
  10. Kentucky
  11. Maryland
  12. Montana
  13. Nevada
  14. New Jersey
  15. New York
  16. Oklahoma
  17. Ohio
  18. Oregon
  19. Pennsylvania
  20. South Dakota
  21. Utah
  22. Virginia
  23. West Virginia
  24. Wyoming

Types of auto coverage

Offerings can vary by state.

  • Personal auto
  • Motorcycle

Other types of coverage

  • Homeowners
  • Life
  • Renters
  • Condo/Townhouse
  • Rental Property

Consider AAA for membership perks and discounts

In order to purchase AAA auto insurance, you must be a AAA member – with annual dues ranging from $48 -$98 depending on the club. AAA boasts 55.6 million members in the U.S. and Canada, and AAA offers a substantial amount of services, programs and discounts for AAA members. Some of these services include insurance, access to roadside assistance (regardless of vehicle or location within the U.S.), travel agencies, AAA Diamond rating system and discounts at partner locations.

Contact information

Corporate Headquarters

3055 Oak Rd.

Walnut Creek, CA 94597

Customer service/Claims assistance: 800-922-8228

What's covered
Coverage Options
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.