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Esurance Auto Insurance Ratings

Customer Satisfaction Ratings (based on 114 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
84.56
out of 100
89
84
82
82
85%
90%
A+
Oct 13, 2017
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Reasons for Buying from Esurance

Customers of Esurance originally decided to purchase from the company for these reasons:
Offered best price18%
Recommended by friend or family member18%
Saw TV commercial18%
Reputation17%
Saw online ad13%
Financial Strength rating9%
I had other insurance with this company3%
Was the company my parents had3%
The company website and mobile apps are easy to use and helpful2%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 43%
I would definitely recommend this company. 42%
Neutral 13%
I probably would not recommend this company. 2%
I would not recommend this company. 0%

Would you renew?

Yes 90%
No 10%

Website and Apps

How easy to use and how helpful they are
45%Good - Fulfills my needs
39%Excellent - Gives me what I need and more
10%Just okay - Fulfills some but not all of my needs
4%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

37%Phone
11%Email
28%Interactive website
6%Smartphone app
18%In person

About Esurance

Types of auto coverage

  • Personal and commercial auto
  • Motorcycle
  • Classic car
  • Scooter
  • All-terrain vehicle
  • RVs
  • Boat
  • Golf cart
  • Segway

Additional policies offered

  • Homeowners
  • Renters
  • Flood
  • Umbrella
  • Life
  • Health
  • Pet
  • Phone
  • Business
  • Canada
  • Mexico

Best Auto Insurance Companies 2018

Esurance ranked 15th overall in 2018 with a score of 84.56 giving it four stars. Esurance received middle of the road ratings in most ranking categories, placing 13th for claim service (4.5 stars), 14th for value of price (3.5 stars) and ease of use of the website and apps (3.5 stars). Eighty-five percent of those surveyed said they would recommend Esurance and 90% said they planned to renew their auto policy with Esurance.

The technology age

Esurance launched its online car insurance company in 1999 with a goal of allowing customers to find the policy they needed in only a few minutes online. Supporting its online presence is 24/7 customer service, and with your smartphone, you can manage your account and track car repairs. Esurance is backed by Allstate, the nation’s largest publicly held personal lines insurer.

Esurance mobile allows you to submit photos or video chat to get an appraisal of your costs if you have minor damage to claim. These are a few reasons why it says it offers “Insurance for the Modern World.”

The company aims to be as efficient as possible with time, money and the environment. The company promotes several green initiatives, one of which is being a paperless customer experience. 


Consider Esurance if you prefer to take matters into your own hands

Esurance provides customers the ability to complete quotes and policy purchases online, and uses mobile devices and numerous website resources to provide customers with as much information as possible. If you’re someone who likes reading tips and blogs and using online tools and apps, this could be the right company for you.

Like its parent company, Esurance offers a pay-as-you-drive system called DriveSense  (DriveSafe  for teens), providing up to a 30 percent discount based on metrics received from a telematics device you insert into your car. 

Contact information

Corporate headquarters
650 Davis Street
San Francisco, CA 94111

Customer service and claims: 1-800-378-7262

Twitter: @EsuranceCares

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app Mobile app. The insurer offers an app for smartphones.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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