Progressive vs. Amica: Which should you choose for home insurance in 2024?

Progressive ranked No. 10 out of all the carriers surveyed in the Insure.com ranking of the Best Home Insurance Companies of 2024, while Amica ranked No. 2. Below, you can look at the two companies side by side to compare your home insurance options.

Progressive has a 79% customer satisfaction rating based on a survey of insurance customers, and Amica’s score was 70%. Both are available in almost every state and both have a superior AM Best score of A+, which indicates financial stability and the ability to pay out claims.

Amica has cheaper rates, with average annual rates for homeowners insurance of $2,000. Compare that with Progressive’s average annual rates of $3,193.

Insure.com compares Progressive vs. Amica: Which is better for you?

We’ve compiled data on Progressive and Amica to help you compare these two companies side by side. Based on a survey of insurance customers as well as third-party rating systems such as AM Best and the National Association of Insurance Commissioners (NAIC), our analysis will help you decide which, if either, of these two major home insurance companies is right for you.

Amica is an easy choice for those seeking a great price. It has the cheapest prices of any company we ranked and is much cheaper than Progressive. However, if you value customer satisfaction, both overall and for claims, above a cheap rate, consider Progressive.

Insure.com comparison of Progressive vs. Amica

The table below summarizes some of the main data points for both Progressive and Amica so you can compare them at a glance. Note that the Insure.com overall rating and customer satisfaction rating points are awarded on a scale of 1 – 5. 

Amica received a very high overall rating in the Insure.com overall ranking with 4.6 out of 5 stars. Amica has a lower NAIC rating, which means fewer complaints were filed against it. Progressive has a score well over 1.0, which indicates a lot of complaints.

Progressive received slightly higher scores for customer satisfaction. Both companies have a superior AM Best rating. 

Progressive vs. Amica: Home insurance overview

The table below shows how each carrier scored in all major categories. Progressive scores higher in all categories except price. Amica has the cheapest rates, and rates were a major factor in our ranking of insurance companies. The table shows the percentage of customers who said they were satisfied with the insurer in each area.

Progressive vs. Amica: Pros and cons

Every company has its pros and cons; below we’ve summarized some of the benefits and drawbacks of both Progressive and Amica based on our customer survey and multiple other data points.

Progressive vs. Amica: Which has the cheapest home insurance rates?

The table below shows the rates for different coverage levels for Progressive and Amica. Amica is significantly less expensive at all coverage levels. 

Progressive vs. Amica: Rates by coverage level

Progressive vs. Amica: Rates by credit history

Insure.com compiled rates for different credit scores in the table below. In most states,  insurance carriers can factor in your credit score when determining your rates.

Amica is the cheaper option for all credit types. Insurance carriers often penalize customers for poor credit scores, but Amica stays competitive in this area.

Progressive vs. Amica: Customer satisfaction

According to the insure.com Best Insurance Companies Survey of 2024, 79% of Progressive customers report being satisfied. In this category, Progressive outscored Amica by several percentage points.

Progressive vs. Amica: Discounts

The table below shows that Amica offers one more possible discount to customers than Progressive. Discounts are a valuable way to save money, and it’s important to look at which discounts apply to your situation when comparing companies.

Which has a bigger auto and home discount?

One way to maximize discounts is to bundle auto and homeowners insurance with the same carrier. The chart below shows that Amica offers a significant discount of 18% for auto-home bundling.

Progressive vs. Amica: Claims processing

Progressive scored much higher in this category – 74% of customers surveyed said they were satisfied with how their claims were handled. This is an important factor when choosing your insurance company.

The bottom line: Progressive vs. Amica

Progressive and Amica are two solid, financially stable companies that are conveniently available in almost every state. 

A high percentage of Progressive customers are likely to recommend it to others, and it has a high level of customer satisfaction. Progressive also has good scores for claims handling. Its rates are higher than the national average, however, and it has a lot of complaints registered with the NAIC.

Amica has the cheapest rates of all the carriers surveyed and a high overall rating among Insure.com customers. It has a low complaint ratio with the NAIC. However, it could improve its score for claims handling. 

It’s always a good idea to compare carriers and quotes to find the best insurance company for your family’s needs.

Methodology

Insure.com in the fall of 2023 surveyed more than 1,750 insurance consumers (1,151 people with home insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their home insurer and then grade it in the following categories: customer satisfaction, ease of service, claims satisfaction and policy offerings. The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

Respondents were then asked to pick their insurer’s top three attributes out of more than a dozen presented – including digital experience, discounts best for auto/home bundling and best for discounts. The number of responses for each attribute were totaled before dividing by the number of each company’s customers who responded to that survey question to create a percentage.

Respondents were then asked if they would recommend their home insurer to someone else and if they planned to renew their policies. The percentage who said yes is presented in the results.

Finally, respondents were given the statement “I trust my insurance company” and asked if they strongly agreed, agreed, disagreed or strongly disagreed with the statement. The percentage of those who said they agreed or strongly agreed is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC company code or codes that were the primary underwriting companies for each carrier and line of business using total annual premiums. The associated NAIC complaint index score was used in the calculations. If more than one underwriting company was identified for a line, the editors used a weighted average of the NAIC complaint index scores.

They also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For home insurers, we took the following and gave each a weight.

Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)

• AM Best: 25% of total score
• Annual premium: 20% of total score
• NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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