Liberty Mutual Car Insurance Ratings
Customer Satisfaction Ratings
AUTO
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
Customer Reviews
- Saved us money. A pretty good value for teenage driver and we have a local representative.
- I go through an agent, not directly with the insurance conmpany, and the service my agent gives is excellent.
- They are reliable.
- They are a great provider, have great rates and service.
- The price is unbeatable and the customer service is exceptional.
- I think their rates are pretty fair and they always do their best to help me when I call them.
Accident forgiveness. Your rates won't increase after your first accident.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.
Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
Reason for buying from Liberty Mutual
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 26%
- 47%
- 20%
- 5%
- 1%
Would you renew?
- yes
- no
- 81%
- 19%
