Liberty Mutual Car Insurance Ratings

Liberty Mutual
   Effective Date: June 10, 2016
Get quotes from companies like this:
Current Provider
Invalid Carrier
Yes No
Yes No

Customer Satisfaction Ratings

(137 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    June 10, 2016

Other Companies to Consider

See how much you can save!
Compare free quotes from companies near you

Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
31%The insurer offered the best price.
19%The insurer was recommended by a friend.
15%Saw a commercial.
13%The insurer's reputation.
8%Other reason.
7%Had other insurance with this company.
7%Was the company their parents had.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 47%
  • 17%
  • 3%
  • 2%

Would you renew?
  • yes
  • no
  • 91%
  • 9%

About Liberty Mutual

Liberty Mutual car insurance has an impressive 91 percent of its surveyed policyholders say they will renew their policy, according to our best car insurance companies study. The “value for price” category is likely the reason, as Liberty Mutual received 5 out of 5 stars in this category. It received an overall score of 82.1 in the survey, which looks at customer satisfaction with regards to price, claims and customer service.

Over one hundred years in the insurance business

Liberty Mutual insurance, the sixth-largest auto and home insurer in the United States, was founded in Boston in 1912 as the Massachusetts Employees' Insurance Association (MEIA). In 1917, MEIA changed its name to Liberty Mutual Insurance Company and partnered with the United Mutual Fire Insurance Company to provide complete automobile insurance.

Today, the Fortune 500 company offers coverage in all states and even offers insurance policies around the globe for both personal and commercial needs.

Types of auto coverage

  • Auto
  • Pay-as-you-drive program – RightTrack
  • Motorcycle
  • Classic Car
  • Boat/watercraft
  • Off-road vehicles
  • RV


Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Landlord
  • Flood
  • Mobile home
  • Umbrella liability
  • Life


Consider Liberty Mutual for teachers, organizations and perks

Liberty Mutual offers teachers both collision coverage and vandalism loss protection with a $0 deductible. There is also personal property coverage, protecting teaching materials or school-owned property if it’s damaged or stolen while inside your vehicle. Teachers can also include this special auto policy in a bundle with home insurance for additional discounts.

Members or employees of any of the more than 14,000 employers, groups, credit unions or alumni associations within Liberty Mutual's affinity program are eligible for group savings.

Liberty Mutual offers many perks with its auto coverage: recall notification, 12-month policies, and accident forgiveness. With lifetime repair guarantees, take your vehicle to a certified location for repairs, and the company guarantees the work as long as you own the car. Liberty Mutual also provides Better Car Replacement, which means if your car is totaled in an accident, the company gives you money for a car that is one model year newer with 15,000 miles less that your totaled vehicle.

Contact information

Corporate headquarters

175 Berkeley Street
Boston, Massachusetts 02116

Customer service: 1-800-837-5254

Claims: 1-800-225-2467

What's covered
Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.