Liberty Mutual Car Insurance Ratings
Liberty Mutual
   Effective Date: March 20, 2015
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Customer Satisfaction Ratings

(126 reviews)

Overall +
Processing +
Service +
For Price +
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A    March 20, 2015

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Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
6% Saw a commercial.
15% The insurer's reputation.
34% The insurer offered the best price.
21% The insurer was recommended by a friend.
6% Was the company their parents had.
11% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 23%
  • 51%
  • 21%
  • 2%
  • 2%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About Liberty Mutual

Liberty Mutual car insurance has an impressive 90% of its surveyed policyholders say they will renew their policy, according to our best car insurance companies study.  The “value for price” is likely the reason, as Liberty Mutual received 5 out of 5 stars in this category.  It received an overall score of 90.2 in the survey, which looks at customer satisfaction with regards to price, claims and customer service. 

Liberty Mutual background:

Liberty Mutual insurance was founded in Boston in 1912 as the Massachusetts Employees' Insurance Association (MEIA). The mutual company was founded in response to a law by the Massachusetts legislature that all employers protect their employees with workers compensation insurance.

In 1914, the company opened its first branch office in Springfield, Mass., and it offered its first auto insurance policy.

Three years later, MEIA changed its name to the Liberty Mutual Insurance Co. and began writing public liability insurance. In 1917, it also entered into an agreement with the United Mutual Fire Insurance Company (later named Liberty Mutual Fire Insurance) to provide complete automobile insurance.

In 1930, Liberty Mutual started distributing safe-driving materials for driver’s education classes in high school. The practice continues today.

In 1936, Liberty Mutual broke ground on its new headquarters in Boston. A year later, it began offering auto insurance in all 48 states.

In 2002, the company converted to a mutual holding company to better compete in international property and casualty markets.

It is now the sixth-largest auto and home insurer in the United States.

Liberty Mutual offers a number of discounts including for insuring multiple cars and both your car and home, good students, safety features such as anti-lock brakes, and low-mileage driving.

It has affinity partnerships, which allow employees and members of more than 14,000 companies, credit unions, professional associations and alumni groups to buy insurance at a discount.

Liberty Mutual also offers special auto insurance coverage to protect teachers' vehicles and personal teaching or school-owned property in the vehicle for school business.

Liberty Mutual offers motorcycle insurance and other types of insurance.

Liberty Mutual is one of the few companies that offers discounts for new safety technology, such as adaptive cruise control, lane departure warning and collision preparation systems.

What's covered
Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.