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Liberty Mutual Car Insurance Ratings

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Customer Satisfaction Ratings

(126 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
90.20
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
74%
% of Customers
Who Plan to Renew
90%
Financial
Strength
Ratings

A    March 20, 2015


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Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
6% Saw a commercial.
15% The insurer's reputation.
34% The insurer offered the best price.
21% The insurer was recommended by a friend.
6% Was the company their parents had.
11% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 23%
  • 51%
  • 21%
  • 2%
  • 2%

Would you renew?
  • yes
  • no
  • 90%
  • 10%



About Liberty Mutual

Liberty Mutual is based in Boston and ranks No. 7 in the personal auto insurance market, with 5 percent of market share, according to A.M. Best. Liberty Mutual’s highest score was in “value for price” in our survey, snagging five stars.

Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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Homeowner?
  • Yes
  • No
Married?
  • Yes
  • No
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