Liberty Mutual Car Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
77.93
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
73%
% of Customers
Who Plan to Renew
81%
Financial
Strength
Ratings

A    July 26, 2012


Customer Reviews

  • Saved us money. A pretty good value for teenage driver and we have a local representative.
  • I go through an agent, not directly with the insurance conmpany, and the service my agent gives is excellent.
  • They are reliable.
  • They are a great provider, have great rates and service.
  • The price is unbeatable and the customer service is exceptional.
  • I think their rates are pretty fair and they always do their best to help me when I call them.
  • Have not had claims for auto other than windshield replacement, which was easy to do.
  • The company responds to phone calls pretty quickly, but it does take a little long for them to process a claim.
  • Check prices with other insurance companies.
  • It seems as good as any other.
  • It is a great value for the money.
  • They pay fast and they are fair. They make sure you have a car in the mean time and keep in contact like they should.
  • Liberty Mutual is a great insurance company that saves you money and provides great coverage.
  • I have been with Liberty Mutual for a long time and their price increases have been fair, their service has been good, and their discounts are decent.
  • Keeps raising prices.
  • The customer service is awesome. Claims are handled quickly. They work with you to get insurance cards sent to you ASAP. They have competative rates.
  • They are very helpful.



Coverage Options
Accident forgiveness. Your rates won't increase after your first accident.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.
Reason for buying from Liberty Mutual
Customers of Liberty Mutual originally decided to purchase from the company for these reasons:
9% Saw a commercial.
13% The insurer's reputation.
35% Ther insurer offered the best price.
22% The insurer was recommended by a friend.
6% Was the company their parents had.
15% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 26%
  • 47%
  • 20%
  • 5%
  • 1%

Would you renew?
  • yes
  • no
  • 81%
  • 19%





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