Liberty Mutual
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 31%
- 32%
- 29%
- 5%
- 3%
- yes
- no
- 86%
- 14%
- I have a great agent who always responds to my requests efficiently and in a timely manner. I switched to this insurance company from Allstate after an accident in which Liberty was the insurance carrier for the other driver, and I was very impressed by Liberty's handling of my claim, whereas Allstate's claims handling was inadequate. - New York
- Liberty Mutual is affordable and every representative I have dealt with is kind, courteous, and more than willing to help. - Virginia
- They are by far the least expensive insurance carrier for my vehicles in the state and our agent is fantastic. - Nevada
- Even before my claim, my premium went up without notification. - Virginia
- I compared rates and they are less money for an annual premium. - New Jersey
- Deductibles, rental car and premium price - I am getting a lot for the buck. - Florida
- They have a history of paying claims. They were competitive when I showed them a lower offer. - Connecticut
- I have not had any problems. My agent has been really helpful. - North Carolina
- They can be indifferent, but always willing to write the policy and accept premiums. Sometimes customer service is not so hot. - Georgia
- They handled my claim very well and have been in business for a very long time. - New Mexico
- They have always taken care of me. Their prices are more than competitive. - Texas
- We have called the agent several times with questions or requesting information. He is always nice and friendly and then never gets back to you. - Ohio
- My insurance agent is a real person and takes very good care of me. - Arizona
- Now that there is more competition in my state with insurance I can get a good deal; I did with Liberty Mutual. - Massachusetts
- I like the price and the agent coming to talk to me about how much coverage I needed. - Ohio
- They're kind of expensive, but their plans are great, and their customer service is excellent. - Oregon
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