Assurant
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 10%
- 33%
- 30%
- 10%
- 17%
- yes
- no
- 80%
- 20%
- For the price, we seem to have decent coverage. Response and payment for claims processed by doctors' offices were processed timely. - New Hampshire
- They're okay as a short-term, temporary coverage plan. There's no online login or account activity, so everything is over the phone or fax. That's a little antiquated and not convenient. The deductible is a bit high, too. - California
- It is a well-known company. I can get in touch with a customer service agent when I call. The coverage is broad and mostly encompasses things I want. - California
- Besides the price, I am very satisfied, but don't feel I can shop around given the uncertainty of pre-existing conditions affecting insurability and price or exclusions. I would love to have less expensive insurance and not one that goes up annually by 27% when no one's income goes up the same. - California
- Best price for mediocre coverage. My personal healthcare providers are not in network. Lackluster customer service. - Pennsylvania
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