Fireman's Fund Home Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

HOME

83.07

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

66%

% of Customers
Who Plan to Renew

89%

Financial
Strength
Ratings

A+ June 06, 2012

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

My only claim received very good service.
Top notch service.
Experienced and know what they are doing.
Best service anyone can ask for and very reliable.
Very good customer service.
I love the company and their service overall.
They are very trustworthy and reliable.
They have good customer service.
Good customer service, claim service is very good and value for money.
Very good cutomer service.
Best service ever.
They are a company that offers prices below other companies offering the same amount of coverage with a great customer service department
Awesome and honest. Great customer service.
They are legitimate. The bee's knees.
They seem very profesional. Minimal aggravation.
Excellent customer service.
They are high priced.
Simple and reliable.
Honest.
Average.
Good price and value.

Reason for buying from Fireman's Fund

Customers of Fireman's Fund originally decided to purchase from the company for these reasons:

22% Saw a commercial.
15% The insurer's reputation.
33% Ther insurer offered the best price.
19% The insurer was recommended by a friend.
5% Was the company their parents had.
5% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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