MetLife Home Insurance Ratings
Customer Satisfaction Ratings
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Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
73%
% of Customers
Who Plan to Renew
Who Plan to Renew
90%
Financial
Strength
Ratings
Strength
Ratings
A
November 17, 2011
Customer Reviews
- They are great to wok with and I've never had a problem with them.
- Definitely the best prices for home owners insurance.
- Love my agent.
- They give discounts for tenure at my company and can pay by payroll deduction.
- Good coverage and price, hard to reach customer service.
- Appears to be a good company.
Reason for buying from MetLife
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 22%
- 51%
- 24%
- 3%
- 0%
Would you renew?
- yes
- no
- 90%
- 10%
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