MetLife Home Insurance Ratings

   Effective Date: February 27, 2015

MetLife garnered 4.5 stars for both customer service and value for price in our survey. MetLife Auto & Home offers a “GrandProtect” policy that puts your home, vehicles, RV and boat into one policy package with one deductible, even if you experience damage to more than one type of property.

Customer Satisfaction Ratings

(111 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    February 27, 2015

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Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
34%The insurer was recommended by a friend.
17%The insurer offered the best price.
13%Was the company their parents had.
9%Had other insurance with this company.
8%Saw a commercial.
8%The insurer's reputation.
3%Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 33%
  • 45%
  • 19%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%

About MetLife

MetLife home insurance earned 4.5 stars for its “value for price” and customer service in our best home insurance survey. It also racked up four stars for overall customer satisfaction. A third of the MetLife home insurance policyholders surveyed said they picked it due to it being recommended by a friend.

The origins of Metropolitan Life Insurance Company (MetLife) go back to 1863, when a group of New York City businessmen raised $100,000 to found the National Union Life and Limb Insurance Company. The new company insured Civil War sailors and soldiers against disabilities due to wartime wounds, accidents, and sickness. In 1868, after several reorganizations and five difficult years, the company decided to focus on the life insurance business. A new company was chartered to sell "ordinary" insurance to the middle class.

On March 25, 1868, one day after the company opened its books, the first policy carrying the name of the Metropolitan Life Insurance Company was issued. Dr. James R. Dow, a retired physician from Brooklyn, NY, was named Metropolitan Life’s first president. He held this position until 1871. The company’s office consisted of two and a half rooms and was located on Broadway in lower Manhattan. By the close of business in 1868, the company had issued 1,477 policies for $4,340,000.

MetLife offers a variety of homeowners insurance options to ensure protection to policyholders' homes and their belongings inside. These coverages include Property Damage Protection, Coverage for the Contents of the Home, Court Fees and Liability Coverage. MetLife also offers superior 24/7 claims services to best fit their customers' needs.

Contact MetLife at:

200 Park Avenue
New York, BY 10166    
Telephone: (800) 638-5433

Sources: "Home Insurance Overview"; "MetLife web site, 2009;  "MetLife History,” MetLife web site, 2009; “Metropolitan Life Insurance Company,” Wikipedia.com, 2009.