MetLife Home Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
HOME
83.39
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
73%
% of Customers
Who Plan to Renew
90%
Financial
Strength
Ratings

A    November 17, 2011


Customer Reviews

  • They are great to wok with and I've never had a problem with them.
  • Definitely the best prices for home owners insurance.
  • Love my agent.
  • They give discounts for tenure at my company and can pay by payroll deduction.
  • Good coverage and price, hard to reach customer service.
  • Appears to be a good company.
  • Very knowledgable and good rates.
  • They do a great job in meeting their obligations.
  • Good coverage for a resonable price.
  • Good prices and good service.
  • They are top of the line.
  • Informative and great price.
  • The first year the price is competitive and then the premiums all go up the second year.
  • They respond immediately to a claim, have someone go out and inspect home damage, and if another insurance company is involved, they will contact the insurer.
  • Be sure you understand the add ons, e.g., jewelry, computers, etc, particularly when it comes to deductibles.
  • They have good reputation.
  • Fast service.
  • They have a very good costumer service which makes my claim less painful.
  • Reliable, good value for the money.
  • They are trustworthy.
  • Great service at a great price.



Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
7% Saw a commercial.
7% The insurer's reputation.
38% Ther insurer offered the best price.
14% The insurer was recommended by a friend.
7% Was the company their parents had.
26% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 22%
  • 51%
  • 24%
  • 3%
  • 0%

Would you renew?
  • yes
  • no
  • 90%
  • 10%





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