Auto Club Enterprises earned a 4.57 out of 5 and ranked highest for customer satisfaction and trustworthiness, making it the No. 1 regional carrier in our ranking. It also had the lowest rates of any of the ranked companies.
Tonya Sisler's work focuses on making car insurance and financial topics clear, accessible and actionable for consumers.
Leslie Kasperowicz is an insurance expert and the executive editor of Insurance.com. Before joining QuinStreet, she was managing editor at Quote.com has a decade of experience writing about insurance. She also spent four years in customer service with Farmers Insurance.
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Auto Club Enterprises scored highest among regional insurers and is an excellent option for someone who wants numerous policy and discount options from a company that clearly values customer satisfaction.
Below is our review of Auto Club Enterprises. It’s based on the results of our survey, average rates and third-party metrics, including the NAIC customer complaint index and AM Best financial ratings. Find the full methodology here.
Auto Club Enterprises is a good choice for you if:
It might not be the best choice if:
Auto Club Enterprises offers the lowest home insurance rates among regional insurers in our survey and was also the cheapest compared to national carriers. Rates average $1,335 a year, well below the national average.
This table compares Auto Club Enterprises’ rates and coverage levels with those of other top insurers.
Auto Club Enterprises took first place in our rankings for customer satisfaction (95%) and policy offerings (93%). While it had a strong ease of service rating (86%), claims handling (75%) was lower than some competitors; American Family topped that category at 84%.
This table compares Auto Club Enterprises with two top competitors in terms of customer satisfaction, ease of service, policy offerings, and claims handling. The numbers indicate the percentage of the company’s customers in our survey who were satisfied or highly satisfied in each category.
Auto Club Enterprises has a strong showing for customer recommendations, trustworthiness, and renewals. Our rankings show that every customer surveyed trusted the company and plans to renew their home insurance policy. No other carrier had a 100% satisfaction rating in any category.
Furthermore, an overwhelming majority (95%) would recommend the company to others, rounding out the answers to our three sentiment questions:
The table below compares Auto Club Enterprises to two top competitors.
Auto Club Enterprises offers a variety of discounts and bundling options, resulting in a first-place score in both areas at 75% and 95% respectively. It also did well for the digital experience at 82%, although it was slightly below category winner Allstate at 86%.
This table shows the percentage of customers satisfied in those categories for Auto Club Enterprises and two top competitors.
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Auto Club Enterprises is the 16th-largest insurer, with $1,602,602,912 in direct home insurance premiums written (0.93% market share), according to the 2024 NAIC Market Share Report.
Auto Club Enterprises is one of several AAA-branded companies and serves Southern California as well as several other states. It includes:
Contact Auto Club Enterprises at www.ace.aaa.com or 800-564-6222.
Sources:
NAIC. “NAIC Releases 2024 Market Share Data” Accessed December 2025.
Auto Club Enterprises Insurance. “Homeowners insurance discounts” Accessed December 2025.
Methodology
In late 2025, Insure.com surveyed more than 2,000 insurance consumers through an independent research firm, Dynata. Customers named their insurer and rated it on satisfaction, ease of service, policy options, claims handling, digital experience, discounts, bundling, rate increases, older homes and standard coverages. We also asked whether they planned to renew, would recommend their insurer and trusted their insurer.
For insurers with enough survey responses, we added:
With guidance from Prof. David Marlett, Ph.D., managing director of the Brantley Risk and Insurance Center at Appalachian State University, we applied the following weights to calculate each company’s final rating:
Each insurer received a rating between 0.5 and 5 stars.