Ratings

Auto best-auto-company-ratings
Overall Rating info icon info icon
3.5 ratings
Claims Processing
3.0 ratings
Customer Service
3.5 ratings
Value for Price
3.0 ratings
Website and Apps
3.5 ratings
% Who Would Recommend to a Friend
88%
% Who Plan to Renew
89%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of CSAA Insurance Group originally decided to purchase from the company for these reasons:
  • 23% Reputation
  • 17% Offered best price
  • 17% Saw online ad
  • 14% Saw TV commercial
  • 11% Recommended by friend or family member
  • 8% Was the company my parents had
  • 5% Financial strength rating
  • 5% I had other insurance with this company
  • 0% The company website and mobile apps are easy to use and helpful

How likely to recommend?

  • 56%I would definitely recommend this company
  • 32%I would probably recommend this company
  • 10%Neutral
  • 1%I would not recommend this company
  • 1%I would probably not recommend this company

Would you renew?

  • 89% Yes
  • 11% No

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 42%
  • Average website and apps 20%
  • Very unsatisfied / digital offering is severely lacking 15%
  • Unsatisfied / website and/or apps are not fulfilling my needs 10%
  • Fairly satisfied / Fulfills my needs OK 10%

How do you prefer to deal with insurer and policy?

  • In person 35%
  • Phone 34%
  • Email 13%
  • Interactive website 11%
  • Mobile App 7%
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Customer Complaint Ratio

info icon
( CSAA Insurance Group’s customer complaint ratio for Private Passenger Auto insurance is 1.05 )
1.05
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

About CSAA

Types of auto coverage

  • Personal auto
  • Motorcycle
  • All-terrain  vehicle

Additional policies offered

  • Homeowners
  • Life
  • Renters
  • Condo/Townhouse
  • Rental Property

Best Auto Insurance Companies 2021: How CSAA Insurance Group compares

CSAA Insurance Group earned an InsureScore of 3.5 out of 5 stars in our annual Best Car Insurance Companies review. This score comes from their consistent InsureScore of three to three and a half stars across the board in claims, price, customer service and website & apps. 

CSAA ranked 862 out of 1000 points in J.D Power’s Auto Claims Satisfaction study in 2020. 

When we asked CSAA Insurance Group customers if they planned to renew their policies, 89% said yes and 88% said they’d recommend Auto Club to a friend.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of CSAA Insurance Group's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

AAA auto insurance

CSAA Insurance Group is part of the nation-wide AAA-affiliated insurance companies. While the CSAA Insurance Group is primarily associated with AAA Northern California, Nevada and Utah, it’s extended its presence to become a provider of AAA-branded insurance from coast-to coast. CSAA Insurance Group now offers insurance to AAA members in 23 states plus the District of Columbia.  Look for their offerings in these states:

  1. Arizona
  2. California
  3. Colorado
  4. Connecticut
  5. Delaware
  6. District of Columbia
  7. Idaho
  8. Indiana
  9. Kansas
  10. Kentucky
  11. Maryland
  12. Montana
  13. Nevada
  14. New Jersey
  15. New York
  16. Oklahoma
  17. Ohio
  18. Oregon
  19. Pennsylvania
  20. South Dakota
  21. Utah
  22. Virginia
  23. West Virginia
  24. Wyoming

Consider AAA for membership perks and discounts

In order to purchase AAA auto insurance, you must be a AAA member – with annual dues ranging from $48 -$98 depending on the club. AAA boasts 55.6 million members in the U.S. and Canada, and AAA offers a substantial amount of services, programs and discounts for AAA members. Some of these services include insurance, access to roadside assistance (regardless of vehicle or location within the U.S.), travel agencies, AAA Diamond rating system and discounts at partner locations.

Contact information:

Corporate Headquarters 3055 Oak Rd.
Walnut Creek, CA 94597
Customer service/Claims assistance: 800-922-8228

Coverage Options
New car replacement Icon
New car replacement
If you total your car the insurer will pay for a new car.
Offers 12-month policies Icon
Offers 12-month policies
Your policy term can be one year before the next renewal.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

In which states CSAA Insurance Group is available?

States in which CSAA Insurance Group is available
Arizona
California
Colorado
Connecticut
Delaware
Idaho
Indiana
Kansas
Kentucky
Maryland
Montana
Nevada
New Jersey
New York
Ohio
Oklahoma
Oregon
Pennsylvania
South Dakota
Utah
Virginia
West Virginia
Wyoming
Washington D.C.

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