CSAA Insurance Group Auto Insurance Reviews And Ratings

Best Auto Insurance Companies 2021: How CSAA Insurance Group compares

CSAA Insurance Group earned an InsureScore of 3.5 out of 5 stars in our annual Best Car Insurance Companies review. This score comes from their consistent InsureScore of three to three and a half stars across the board in claims, price, customer service and website & apps. 

CSAA ranked 862 out of 1000 points in J.D Power’s Auto Claims Satisfaction study in 2020. 

When we asked CSAA Insurance Group customers if they planned to renew their policies, 89% said yes and 88% said they’d recommend Auto Club to a friend.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of CSAA Insurance Group's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

AAA auto insurance

CSAA Insurance Group is part of the nation-wide AAA-affiliated insurance companies. While the CSAA Insurance Group is primarily associated with AAA Northern California, Nevada and Utah, it’s extended its presence to become a provider of AAA-branded insurance from coast-to coast. CSAA Insurance Group now offers insurance to AAA members in 23 states plus the District of Columbia.  Look for their offerings in these states:

1. Arizona
2. California
3. Colorado
4. Connecticut
5. Delaware
6. District of Columbia
7. Idaho
8. Indiana
9. Kansas
10. Kentucky
11. Maryland
12. Montana
13. Nevada
14. New Jersey
15. New York
16. Oklahoma
17. Ohio
18. Oregon
19. Pennsylvania
20. South Dakota
21. Utah
22. Virginia
23. West Virginia
24. Wyoming

Consider AAA for membership perks and discounts

In order to purchase AAA auto insurance, you must be a AAA member – with annual dues ranging from $48 -$98 depending on the club. AAA boasts 55.6 million members in the U.S. and Canada, and AAA offers a substantial amount of services, programs and discounts for AAA members. Some of these services include insurance, access to roadside assistance (regardless of vehicle or location within the U.S.), travel agencies, AAA Diamond rating system and discounts at partner locations.

Contact information:

Corporate Headquarters 3055 Oak Rd.
Walnut Creek, CA 94597
Customer service/Claims assistance: 800-922-8228