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Mercury Auto Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 107 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
87.71
out of 100
92
87
87
83
93%
91%
A+
Sep 28, 2017
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Reasons for Buying from Mercury

Customers of Mercury originally decided to purchase from the company for these reasons:
Offered best price23%
Reputation19%
Financial Strength rating16%
Saw online ad15%
Recommended by friend or family member13%
Saw TV commercial11%
I had other insurance with this company2%
Was the company my parents had1%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 49%
I would definitely recommend this company. 44%
Neutral 7%
I probably would not recommend this company. 1%
I would not recommend this company. 0%

Would you renew?

Yes 91%
No 9%

Website and Apps

How easy to use and how helpful they are
53%Good - Fulfills my needs
38%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
1%Never visited/used website or mobile app
1%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

41%Phone
16%Email
20%In person
4%Smartphone app
20%Interactive website

About Mercury General

Types of auto coverage

  • Personal and Business Auto

Additional policies offered

  • Homeowners
  • Renters
  • Condo/Townhouse
  • Business Insurance
  • Umbrella

Best Auto Insurance Companies 2018

With an overall score of 87.81 Mercury earned 5th place on the list this year. Mercury fared well in the annual survey coming in 4th for value for price, 5th for auto claim service (5 stars). A majority of the respondents (93%) said they would recommend the company to friends and family.

All drivers are not created equal

In the 1950s, everyone paid the same rate for auto insurance regardless of age or driving record. George Joseph thought there was a better way to provide insurance and raised $2 million to start his own company. Mercury General sold its first automobile policy in April 1962.

Throughout the '60s and '70s, the company expanded, opening offices throughout California. By the mid-1980s, Mercury had become the largest independent agency writer of private passenger auto insurance in California.

In 1989, it began selling outside of California -- in Georgia and Illinois. Today, it sells auto and home insurance through a network of independent agents and brokers in 11 states -- Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.  Mercury is the 14th-largest private passenger auto insurance provider in the nation.


Consider Mercury for no-frills and low rates

The company’s commercials state, “Working hard to keep rates low.” Not only does that mean rewarding the best driving habits and records, but it also means that Mercury works to keep its overhead low. The company’s site is straight-forward without a lot of resources or diversions, and claims are submitted over the phone, but that doesn’t mean they are stuck in the past. Like many insurers, they are available 24/7 and offer a smartphone app in order to access your policy information on the go.  Mercury may not be as fancy as some insurers, but the idea is that those savings will be reflected in your rate.

Contact information

Corporate Headquarters

4484 Wilshire Boulevard

 Los Angeles, CA 90010 

Customer service and claims: 1-800-503-3724

Coverage Options

Mobile app Mobile app. The insurer offers an app for smartphones.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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