Mercury General Car Insurance Ratings
Customer Satisfaction Ratings
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- already have
- yes
- not sure
- probably not
- no
- 47%
- 38%
- 11%
- 3%
- 1%
- yes
- no
- 87%
- 13%
Best Auto Insurance Companies 2017
Mercury insurance took fifth place with an overall score of 91.1. High marks were given for customer service and price (4.75) and dropped ever-so-slightly to 4.5 for claims processing. The consistency continued as 87 percent said they would renew their contracts, and 86 percent of surveyed members would recommend the company to a friend.
All drivers are not created equal
In the 1950s, everyone paid the same rate for auto insurance regardless of age or driving record. George Joseph thought there was a better way to provide insurance and raised $2 million to start his own company. Mercury General sold its first automobile policy in April 1962.
Throughout the '60s and '70s, the company expanded, opening offices throughout California. By the mid-1980s, Mercury had become the largest independent agency writer of private passenger auto insurance in California.
In 1989, it began selling outside of California -- in Georgia and Illinois. Today, it sells auto and home insurance through a network of independent agents and brokers in 11 states -- Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. Mercury is the 14th-largest private passenger auto insurance provider in the nation.
Types of auto coverage
Offerings can vary by state.
- Personal and business auto
Other types of coverage
- Homeowners
- Renters
- Condo/Townhouse
- Business Insurance
- Umbrella
Consider Mercury for no-frills and low rates
The company’s commercials state, “Working hard to keep rates low.” Not only does that mean rewarding the best driving habits and records, but it also means that Mercury works to keep its overhead low. The company’s site is straight-forward without a lot of resources or diversions, and claims are submitted over the phone, but that doesn’t mean they are stuck in the past. Like many insurers, they are available 24/7 and offer a smartphone app in order to access your policy information on the go. Mercury may not be as fancy as some insurers, but the idea is that those savings will be reflected in your rate.
Contact information
Corporate headquarters
4484 Wilshire Boulevard
Los Angeles, CA 90010
Customer service and claims: 1-800-503-3724
Mobile app. The insurer offers an app for smartphones. Multi-policy. Discount for more than one type of policy with the same insurance provider. Multi-vehicle. Discount for two or more vehicles on the same car insurance policy. Academic achievement. Discount for full-time students who meet certain academic criteria. Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag. Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.