Liberty Mutual Car Insurance Ratings
Customer Satisfaction Ratings
(183 reviews)Compare free quotes from companies near you
- already have
- yes
- not sure
- probably not
- no
- 42%
- 39%
- 16%
- 2%
- 1%
- yes
- no
- 90%
- 10%
Best Auto Insurance 2017
After receiving an exemplary score of 4.75 stars for claims processing, Liberty Mutual’s overall score of 86.4 was pulled down slightly by a 4 in value for price. The insurer received a respectable 4.25 for customer service, and received an excellent 90 percent for those planning to renew their policies with Liberty Mutual. A more modest number, 83 percent, said they would recommend the auto insurer.
Over one hundred years in the insurance business
Liberty Mutual insurance, the sixth-largest auto and home insurer in the United States, was founded in Boston in 1912 as the Massachusetts Employees' Insurance Association (MEIA). In 1917, MEIA changed its name to Liberty Mutual Insurance Company and partnered with the United Mutual Fire Insurance Company to provide complete automobile insurance.
Today, the Fortune 500 company offers coverage in all states and even offers insurance policies around the globe for both personal and commercial needs.
Types of auto coverage
- Auto
- Pay-as-you-drive program – RightTrack
- Motorcycle
- Classic Car
- Boat/watercraft
- Off-road vehicles
- RV
Additional policies offered
- Homeowners
- Renters
- Condominium
- Landlord
- Flood
- Mobile home
- Umbrella liability
- Life
Consider Liberty Mutual for teachers, organizations and perks
Liberty Mutual offers teachers both collision coverage and vandalism loss protection with a $0 deductible. There is also personal property coverage, protecting teaching materials or school-owned property if it’s damaged or stolen while inside your vehicle. Teachers can also include this special auto policy in a bundle with home insurance for additional discounts.
Members or employees of any of the more than 14,000 employers, groups, credit unions or alumni associations within Liberty Mutual's affinity program are eligible for group savings.
Liberty Mutual offers many perks with its auto coverage: recall notification, 12-month policies, and accident forgiveness. With lifetime repair guarantees, take your vehicle to a certified location for repairs, and the company guarantees the work as long as you own the car. Liberty Mutual also provides Better Car Replacement, which means if your car is totaled in an accident, the company gives you money for a car that is one model year newer with 15,000 miles less that your totaled vehicle.
Contact information
Corporate headquarters
175 Berkeley Street
Boston, Massachusetts 02116
Customer service: 1-800-837-5254
Claims: 1-800-225-2467
Accident forgiveness. Your rates won't increase after your first accident. New car replacement. If you total your car the insurer will pay for a new car. Offers 12-month policies. Your policy term can be one year before the next renewal. Mobile app. The insurer offers an app for smartphones. Multi-policy. Discount for more than one type of policy with the same insurance provider. Multi-vehicle. Discount for two or more vehicles on the same car insurance policy. Academic achievement. Discount for full-time students who meet certain academic criteria. Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag. 