Liberty Mutual auto insurance review 2026: Compare rates, discounts and satisfaction ratings. Liberty Mutual did not rank in our list of the Best Car Insurance Companies for 2026.
Anna Baluch is a freelance financial writer from Cleveland, OH. She writes about a variety of topics, including debt management, credit cards, mortgages, personal loans, and student loans. Her work can be seen on Forbes, Newsweek, Realtor.com, Rocket Mortgage, Experian, U.S. Chamber of Commerce, and a number of other reputable publications. Anna holds an MBA in marketing from Roosevelt University.
Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.
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Liberty Mutual is a strong choice for auto insurance in 2026, thanks to its generous selection of discounts and fair rate increases over time.
While its customer satisfaction scores could be higher, its reputation and financial strength still position it as a reputable insurer.
Even though Liberty Mutual didn’t earn a ranking in our 2026 Best Car Insurance Companies list, its auto policies might still be a good fit for some drivers, especially those who qualify for discounts and secure an affordable rate.
Read on for a breakdown of the ratings for Liberty Mutual in the 2026 Insure.com Best Car Insurance Companies survey.
Liberty Mutual was not included in our 2026 Best Car Insurance Companies list because it doesn’t provide public rate data.
Insure.com surveyed 2,000 auto insurance customers, who rated their insurers on service quality, claims handling, policy options, discounts, digital tools and bundling. Scores were combined with AM Best financial strength ratings, NAIC complaint data and premium rate data from Quadrant Information Services to produce each insurer’s final rating.
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Eighty-three percent of Liberty Mutual customers said they were happy with the company, which was comparable to other large insurers like Allstate, GEICO and Progressive.
Liberty Mutual scored highly when policyholders were asked about the ease of its service, with 90% of customers reporting satisfaction – one of the highest scores in the survey. This category looks at the ease with which customers can retrieve policy documents and make changes to their coverage.
In our survey, 88% of Liberty Mutual’s customers said they were satisfied with the insurer’s policy offerings. Most insurers’ scores were in the 80th percentile for policy offerings and the category average was 85%.
Survey participants highly recommend Liberty Mutual for car insurance coverage. In fact, 87% would recommend Liberty Mutual to friends and family, placing it among the top insurers for customer loyalty.
Eighty-eight percent of customers reported trusting Liberty Mutual, primarily due to its long-standing history in the car insurance industry. Most Liberty Mutual customers (90%) who responded to the survey said they planned to renew their policy.
Liberty Mutual earned 77% for claims handling, which was only five points lower than the top national carrier, Travelers, at 82% and 1 point lower than the category average. When it comes to digital experience, which gauges how policyholders view a company’s website and app, Liberty Mutual scored 79%.
Compared to other insurance companies, Liberty Mutual stands out for its discounts, earning a top score of 70% – 9 points higher than the category average and the highest score overall. Bundling auto with home insurance also ranked highly at 81%.
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Founded in 1912 and headquartered in Boston, Liberty Mutual is known as the sixth-largest property and casualty insurance company in the U.S. based on 2024 figures. Known for its nationwide agent network and personalized service.
Methodology
In 2025, Insure.com surveyed more than 2,000 insurance consumers through an independent research firm, Dynata. Customers named their insurer and rated it on customer satisfaction, ease of service, policy options, claims handling, digital experience, discounts and bundling home with auto. We also asked whether they planned to renew, would recommend their insurer to friends and family and trusted their insurer.
For insurers with enough survey responses, we added:
With guidance from Prof. David Marlett, Ph.D., we applied the following weights to calculate each company’s final rating:
Each insurer received a rating between 0.5 and 5 stars.