Since our survey, ING changed its name to Voya Financial. Almost a third of ING customers say they had already recommended the company to a friend. Twenty-nine percent of ING customers say they chose the insurer because it offered the best price.
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for