Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
3.5 ratings
Customer Service
3.5 ratings
Value for Price
3.5 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
83%
AM Best Financial Strength Ratings info-icon info-icon May 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Brighthouse Life Insurance originally decided to purchase from the company for these reasons:
  • 25% Reputation
  • 24% Recommended by friend or family member
  • 13% Financial strength rating
  • 9% Saw TV commercial
  • 8% Offered best price
  • 7% Was the company my parents had
  • 3% I had other insurance with this company
  • 3% Saw online ad
  • 2% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life
Term
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
14%
$1,000 - $1,249
13%
$500 - $749
11%
$1,250 - $1,499
8%
$250 - $499
7%
$1,500 - $1,749
6%
$750 - $999
6%
$1,750 - $1,999
5%
$3,000 - $3,249
5%
$4,000 or more
5%
$2,000 - $2,249
4%
$2,750 - $2,999
4%
$3,500 - $3,999
4%
$2,250 - $2,499
3%
$2,500 - $2,749
3%
$3,250 - $3,499
2%
life
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Customer Complaint Ratio

info icon
( Brighthouse Life Insurance’s customer complaint ratio for Individual Life insurance is 0.54 )
0.54
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: Brighthouse (Metlife)

Annuities and life insurance to help protect what you’ve earned and ensure that it lasts.

How Brighthouse (Metlife) stacks up

Brighthouse (Metlife) earned a 3.5 star out of 5 overall in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked Brighthouse (Metlife) customers if they would recommend the company to others, 93% said yes.

How likely to recommend?

  • 42%I would definitely recommend this company
  • 41%I would probably recommend this company
  • 14%Neutral
  • 2%I would probably not recommend this company
  • 1%I would not recommend this company

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 44%
  • Fairly satisfied / Fulfills my needs OK 35%
  • Average website and apps 13%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%
  • Very unsatisfied / digital offering is severely lacking 0%

How do you prefer to deal with insurer and policy?

  • In person 34%
  • Phone 28%
  • Email 16%
  • Interactive website 15%
  • Mobile App 7%

Brighthouse (Metlife) coverages

  • Term life insurance
  • Universal life insurance
  • Hybrid life insurance
  • Long-term care insurance

About Brighthouse (Metlife)

Brighthouse Financial traces its roots to Travelers Insurance Company, which was founded in Hartford, Conn., in 1863 and started selling life insurance in 1923 and annuities in 1938 – the two products still at the core of its business today.

MetLife acquired Travelers Life insurance Company and Travelers Life & Annuity Company in 2005, and spun off a large portion of its retail business to create the new Brighthouse Financial brand in 2017. The company, which is now headquartered in Charlotte, N.C., has over 2 million customers and specializes in annuities and life insurance.

Contact information

Corporate Headquarters

Brighthouse Financial,

11225 North Community House Road

Life insurance customer service: 800-638-5000

In which states is Brighthouse Life Insurance life insurance available?

States in which Brighthouse Life Insurance life insurance available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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