| Ratings
Overall Rating
AM Best Financial Strength Ratings
July 01, 2021
July 01, 2021HOW WE WEIGH OUR SCORE
- Price50%
- Customer service40%
- Website and app5%
- Recommend5%
WHAT IS THIS RATING?
A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.
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Customer Complaint Ratio
( Brighthouse Life Insurance’s customer complaint ratio for Individual Life insurance is 0.54 )
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above
Best life insurance companies 2021: Brighthouse (Metlife)
Annuities and life insurance to help protect what you’ve earned and ensure that it lasts.
How Brighthouse (Metlife) stacks up
Brighthouse (Metlife) earned a 3.5 star out of 5 overall in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.
When we asked Brighthouse (Metlife) customers if they would recommend the company to others, 93% said yes.
How likely to recommend?
- 42%I would definitely recommend this company
- 41%I would probably recommend this company
- 14%Neutral
- 2%I would probably not recommend this company
- 1%I would not recommend this company
Brighthouse (Metlife) coverages
- Term life insurance
- Universal life insurance
- Hybrid life insurance
- Long-term care insurance
About Brighthouse (Metlife)
Brighthouse Financial traces its roots to Travelers Insurance Company, which was founded in Hartford, Conn., in 1863 and started selling life insurance in 1923 and annuities in 1938 – the two products still at the core of its business today.
MetLife acquired Travelers Life insurance Company and Travelers Life & Annuity Company in 2005, and spun off a large portion of its retail business to create the new Brighthouse Financial brand in 2017. The company, which is now headquartered in Charlotte, N.C., has over 2 million customers and specializes in annuities and life insurance.
Contact information
Corporate Headquarters
Brighthouse Financial,
11225 North Community House Road
Life insurance customer service: 800-638-5000
In which states Brighthouse Life Insurance is available?
| States in which Brighthouse Life Insurance is available |
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| California |
| Colorado |
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| Delaware |
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| Georgia |
| Hawaii |
| Idaho |
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| Indiana |
| Iowa |
| Kansas |
| Kentucky |
| Louisiana |
| Maine |
| Maryland |
| Massachusetts |
| Michigan |
| Minnesota |
| Mississippi |
| Missouri |
| Montana |
| Nebraska |
| Nevada |
| New Hampshire |
| New Jersey |
| New Mexico |
| New York |
| North Carolina |
| North Dakota |
| Ohio |
| Oklahoma |
| Oregon |
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| Rhode Island |
| South Carolina |
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| Washington D.C. |
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"I would have to think about how would it be in the zone."
-Age 18, Texas
"Good company."
-Age 19, Florida
"I highly recommend it to everyone looking at this company when buying a life insurance policy."
-Age 20, Michigan
"It's a pretty good company and enjoyable experience to buy from them."
-Age 20, Florida
"Not great."
-Age 21, North Carolina
"I'm not sure I made the right choice with them."
-Age 21, Pennsylvania
"Bough policy but don't know much about them. They don't check in with me."
-Age 21, Florida
"I would say it's very reliable and tell others they should definitely consider it."
-Age 21, Florida
"It's a very reliable company."
-Age 22, Colorado
"Okay"
-Age 23, Georgia
"I'd recommend to others."
-Age 23, Ohio
"The company has a pretty good reputation and I've had a good customer service experience."
-Age 23, Florida
"The company has great policies that you can get at a low rate"
-Age 25, New Jersey
"Good enough for my needs."
-Age 25, New York
"I highly recommend this insurer has the best services provided"
-Age 27, California
"Not great."
-Age 28, Ohio
"If want peace of mind then switch to them I tell my friends."
-Age 30, Georgia
"If you go with them you are choosing a good company. I like them and I have not had any problem with them"
-Age 31, California
"Good company."
-Age 31, Colorado
"I'd go with them again if I needed another policy."
-Age 32, Virginia
"They have excellent customer service and fast service"
-Age 32, Florida
"They just take your money and don't care about you."
-Age 33, Arizona
"The services are so much familiar & helpful."
-Age 34, Georgia
"Yes, my life insurance company is better than other companies. I am very happy for the life insurance company and policy."
-Age 35, Georgia
"Do more research and compare with other insurance companies before buying."
-Age 35, Kansas
"Good reputation, good prices, good coverage"
-Age 35, New York
"The price is affordable, there is flexibility in payments, it has very good coverage and the benefits are excellent"
-Age 35, Colorado
"Great service and product."
-Age 35, Florida
"Good services and response time."
-Age 37, Georgia
"It's innovative and good value"
-Age 37, Massachusetts
"Don't consider another insurence company, this one is that good I think."
-Age 38, New Jersey
"I do not even think about switching for insurance company."
-Age 38, Ohio
"Very good experience"
-Age 39, Pennsylvania
"This is a very good insurance company. I've had an excellent experience with them. "
-Age 39, California
"From my own experience I recommend them. Their management activities are very good for them and through them we can benefit a lot from their billing system and their service providers. We get a lot of benefits through them and that's what I would recommend to another person."
-Age 40, Florida
"I like it pretty good."
-Age 40, Kansas
"I'm not switching my insurance company. Here I'm m satisfied . And service is good. "
-Age 40, Maryland
"I also make recommendations on ways to contact insurance company to may impact your own experiences."
-Age 40, Virginia
"Best customer support"
-Age 40, Washington
"It was a simple process and easy to apply. I have had minimal issues and interactions with the company post-purchase."
-Age 41, Iowa
"I am fully satisfied with their service and benefits.also like their policy and cuatomer aupp"
-Age 42, Maine
"Good"
-Age 42, New York
"This insurance co. is reasonable and is about average on pretty much anything. They could be cheaper though."
-Age 42, Oregon
"Good communication with this insurance organigation and saved with them."
-Age 42, California
"Good enough for my needs."
-Age 43, Florida
"It is the best company with great services."
-Age 43, Florida
"Easy enough to work with."
-Age 45, Texas
"It's a great choice for reliable coverage."
-Age 49, Kentucky
"No advice, I don't tend to give insurance advice to my friends"
-Age 50, New York
"This company is easy to deal with, has a great website to use, and customer service is knowledgable."
-Age 50, Wisconsin
"It's as good as any other life insurance policy."
-Age 51, Hawaii
"Good reputation"
-Age 51, New Jersey
"Used to be Metlife & was bought by Brighthouse. Seems ok."
-Age 51, Virginia
"They have a great customer area."
-Age 54, New York
"Highly reputable"
-Age 58, Tennessee
"Just OK."
-Age 59, North Carolina
"A good solid product and customer service"
-Age 61, Georgia
"That they are easy to do business with. They have good agents and good prices."
-Age 61, Michigan
"They have a good selection of policies. Their prices are good."
-Age 61, Michigan
"They are okay."
-Age 61, Colorado
"Good policies at affordable cost"
-Age 62, Virginia
"I would suggest that they check it out. Look at reviews. Get help from an expert."
-Age 64, Arizona
"The prices are fair and the policies have good coverage. The agents are knowledgeable and can guide you to the appropriate product"
-Age 65, Florida
"I trust and respect everyone I have interacted with at Brighthouse when doing my life policy."
-Age 65, Pennsylvania
"The agents are very knowledgeable and listen to your needs. They build a policy around your needs and do not push you to buy. They care for what your goals and objectives are for this policy, although they also do present advise."
-Age 66, Arizona
"That they communicate well."
-Age 67, New Jersey
"It's been a good experience over all. The only thing I miss is having a direct agent who knows my policies to talk with."
-Age 67, Ohio
"They keep you posted by mail on updates regarding your policy."
-Age 68, Tennessee
"Make up your own mind when shopping, but this company is okay."
-Age 69, Michigan
"I have never filed any insurance claim and since I go through an insurance agent, I have never interacted with the insurance company directly."
-Age 69, New York
"Reputable and reachable."
-Age 69, North Carolina
"I would tell them to shop around and compare to get the policy that is best for them."
-Age 69, Arizona
"The are transparent and very helpful"
-Age 70, Texas
"Okay not awesome but not horrible."
-Age 71, Maryland
"I have never had any issues with them. They paid quickly and efficiently on my husband's policy when he passed away"
-Age 71, Rhode Island
"I have no problems with them."
-Age 72, Texas
"They are alright. I haven't had any contact with them."
-Age 74, Arizona
"Good prices and coverage and great customer service"
-Age 76, Florida
"Just bought so waiting to see how they are."
-Age 77, Massachusetts
"Affordable and easy to work with"
-Age 79, Nevada
"So far no problems, I'd recommend giving them it a try for life insurance if you're shopping aroound."
-Age 85, Connecticut
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