Life Insurance

Brighthouse Life Insurance Reviews And Ratings

Updated on
Brighthouse Life Insurance Ratings
Overall Rating
Customer Service
Value for Price
Website & Apps
Customers who recommend 83%
AM Best Financial Strength Ratings A

Brighthouse (Metlife)

Customer service/Claims Life insurance customer service: 800-638-5000
Corporate Headquarters Brighthouse Financial,
11225 North Community House Road
Charlotte, NC 28277

Brighthouse Financial traces its roots to Travelers Insurance Company, which was founded in Hartford, Conn., in 1863 and started selling life insurance in 1923 and annuities in 1938 – the two products still at the core of its business today.

MetLife acquired Travelers Life insurance Company and Travelers Life & Annuity Company in 2005, and spun off a large portion of its retail business to create the new Brighthouse Financial brand in 2017. The company, which is now headquartered in Charlotte, N.C., has over 2 million customers and specializes in annuities and life insurance.

Brighthouse (Metlife) Coverages

  • Term life insurance
  • Universal life insurance
  • Hybrid life insurance
  • Long-term care insurance

Best Life Insurance Companies 2021: Brighthouse (Metlife)

Annuities and life insurance to help protect what you’ve earned and ensure that it lasts.

How Brighthouse (Metlife) stacks up

Brighthouse (Metlife) earned a 3.5 star out of 5 overall in our annual review of Best Life Insurance Companies. They earned 3.5 and 4 out of 5-star ratings across the board in price, customer service and website & apps.

When we asked Brighthouse (Metlife) customers if they would recommend the company to others, 93% said yes.

How likely customers would recommend this company?

42% I would definitely recommend this company
41% I would probably recommend this company
14% Neutral
2% I would probably not recommend this company
1% I would not recommend this company

Reasons for Buying

Customers of Brighthouse Life Insurance originally decided to purchase from the company for these reasons:
  • 25% Reputation
  • 24% Recommended by friend or family member
  • 13% Financial strength rating
  • 9% Saw TV commercial
  • 8% Offered best price
  • 7% Was the company my parents had
  • 3% I had other insurance with this company
  • 3% Saw online ad
  • 2% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Permanent, including whole life

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

Less than $250
$1,000 - $1,249
$500 - $749
$1,250 - $1,499
$250 - $499
$1,500 - $1,749
$750 - $999
$1,750 - $1,999
$3,000 - $3,249
$4,000 or more
$2,000 - $2,249
$2,750 - $2,999
$3,500 - $3,999
$2,250 - $2,499
$2,500 - $2,749
$3,250 - $3,499

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 44%
  • Fairly satisfied / Fulfills my needs OK 35%
  • Average website and apps 13%
  • Very unsatisfied / digital offering is severely lacking 0%
  • Unsatisfied / website and/or apps are not fulfilling my needs 6%

How do you prefer to deal with insurer and policy?

  • In person 34%
  • Phone 28%
  • Email 16%
  • Interactive website 15%
  • Mobile App 7%

Customer Complaint Ratio


The complaint data is gathered from the NAIC Complaint Index, which collects complaint information from state insurance regulators and then compares a company’s performance to other companies in the same insurance market. The national average is always calculated to be 1.00; those above 1.00 are worse than the national average and those below are better (have less complaints) than the national average. Read more at the NAIC website.

Note: Many companies have a variety of subsidiaries listed with the NAIC, the one rated here may be different than the one that writes your policy. Check with your company/agent for specific information.

Brighthouse Life Insurance’s customer complaint ratio for Individual Life insurance is 0.54

In which states is Brighthouse Life Insurance available?

Customer Reviews

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Customer Reviews

146 Reviews. 3.5 Stars out of 5
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