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American General (AIG) Life Insurance Ratings

Customer Satisfaction Ratings (based on 103 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Life
85.22
out of 100
86
85
86
80%
A
May 23, 2017
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Reasons for Buying from American General (AIG)

Customers of American General (AIG) originally decided to purchase from the company for these reasons:
Recommended by friend or family member25%
Reputation17%
Saw TV commercial17%
Offered best price16%
Saw online ad9%
Financial Strength rating8%
Other3%
The company website and mobile apps are easy to use and helpful3%
Was the company my parents had2%
I had other insurance with this company1%

How likely are you to recommend this company to a friend, coworker or family member?

I probably would recommend this company. 40%
I would definitely recommend this company. 40%
Neutral 17%
I probably would not recommend this company. 3%
I would not recommend this company. 1%

What kind of insurance do you have?

Whole 44%
Term 40%
Both 16%
Other - fill in 1%

How much do you pay annually for your life insurance policy

$501-$750 26%
less than $250 19%
$251 - $500 18%
$751-$1,000 14%
$1,001-$1,500 14%
$1,501-$2,000 5%
$2,001-$2,500 3%
More than $2,501 1%

Website and Apps

How easy to use and how helpful they are
42%Excellent - Gives me what I need and more
37%Good - Fulfills my needs
17%Never visited/used website or mobile app
5%Just okay - Fulfills some but not all of my needs
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

40%Phone
27%Interactive website
22%In person
10%Email
1%Smartphone app

About American General

Products offered:

  • “Quality of Life” Insurance – combinations of life insurance, living benefits, and interest-crediting options.
  • Term life
  • Universal life
  • Variable universal life
  • Accident and Health

Best Life Insurance Companies 2018

AIG delivered solid scores in this year’s Best Life Insurance Companies survey with an overall score of 85.22. AIG’s highest ranking was second for ease of website and apps, which earned it a score of 86. Eighty percent of the surveyed policyholders said they would recommend AIG for life insurance.

Nearly one hundred years of progress

AIG’s roots began in 1919 when an American named Cornelius Vander Starr created an insurance agency in Shanghai, China. Nelle Vander Starr became the first female executive after joining the operations in Shanghai. The company opened its first U.S. office in 1926, and continued to grow its American operations. C.V. Starr and his company were actively committed to taking care of military families during WWII, helping to relay Red Cross correspondence and opening new offices abroad to provide for U.S. military.

AIG provides life insurance through its company, American General, which it acquired in 2001.

American General Insurance Company was launched on May 8, 1926 in Houston, Texas and was one of the first multi-line insurance companies in the nation. In 1945, American General completed the first of its own strategic acquisitions, Seaboard Life Insurance Company, making American General the only company in the southern United States to underwrite fire, life, automobile and casualty insurance. 

The ability to keep pace with the rapid changes of today’s world is a point of pride for the insurer. Today, AIG is one of the first insurers to receive FAA approval to use drones to conduct inspections for risk assessment – also pioneering unmanned aircraft insurance.

Consider AIG for alternative life insurance plans

AIG offers four versions of a unique product called “Quality of Life” Insurance. The goal of these arrangements is to provide more flexibility and access accumulated benefits or interest – dubbed “living benefits.” These benefits can help with chronic, critical and even terminal illnesses or conditions. Individuals or families that might benefit from the flexibility of these accounts might consider AIG.

Contact information

Corporate headquarters

AIG

80 Pine Street

New York, New York 10005

Customer service: 1-888 543-3371

Life insurance customers: 1-800-888-2452

American General Life Insurance Company
P.O. Box 4373
Houston, Texas 77210

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