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Allstate Life Insurance Ratings

Ranked No. 2 Overall
Customer Satisfaction Ratings (based on 143 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Customer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a FriendA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Life
88.68
out of 100
90
88
84
91%
A+
Oct 13, 2017
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Reasons for Buying from Allstate

Customers of Allstate originally decided to purchase from the company for these reasons:
Reputation29%
Recommended by friend or family member27%
Offered best price12%
Saw TV commercial10%
Saw online ad9%
Financial Strength rating4%
The company website and mobile apps are easy to use and helpful4%
Was the company my parents had3%
I had other insurance with this company1%
Other1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 55%
I probably would recommend this company. 36%
Neutral 8%
I probably would not recommend this company. 1%
I would not recommend this company. 0%

What kind of insurance do you have?

Whole 43%
Both 31%
Term 26%
Other - fill in 0%

How much do you pay annually for your life insurance policy

$251 - $500 24%
$501-$750 18%
$1,001-$1,500 18%
$751-$1,000 13%
$1,501-$2,000 13%
less than $250 6%
$2,001-$2,500 4%
More than $2,501 4%

Website and Apps

How easy to use and how helpful they are
45%Good - Fulfills my needs
45%Excellent - Gives me what I need and more
10%Just okay - Fulfills some but not all of my needs
0%Never visited/used website or mobile app
0%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

41%In person
23%Interactive website
21%Phone
8%Smartphone app
7%Email

About Allstate

Products offered:

  • Term life
  • TrueFit
  • Permanent life
  • Whole life

Additional products offered:

  • Auto
  • Motorcycle
  • Home/Renters/Condo
  • Business
  • 529 College Savings Plan
  • Annuities
  • Mutual funds
  • IRA
  • Accident & Disability
  • Critical Illness
  • Long-term care insurance

Best Life Insurance Companies 2018

Allstate came in near the top of the pack with a second place rank overall and score of 88.68 and 4.5 stars. Allstate also earned second place for customer service and in the top five, fifth place, for the all-important value for price rating category. A higher percentage, 91, of surveyed policyholders said they would recommend Allstate life insurance to others.

'In good hands'

Consumers are no doubt familiar with the insurers famous slogan, but consumers might be surprised to find the breadth of products offered by the company. Allstate offers insurance products for auto, home and life insurance, through Allstate agencies, independent agencies and Allstate exclusive financial representatives, as well as additional investment accounts. Not only can you set up and access accounts via phone or online, but Allstate boasts local agents in every state.

Allstate offers customers a couple of innovative solutions. LifeTrek, a simple questionnaire, helps evaluate your life insurance needs and goals. This tool provides a personal coverage plan for your life insurance needs as well as financial resources for future needs, like retirement income or college funding.

TrueFit is a type of term life coverage that allows the policyholder to pay for the protection they need, when they needs it.

Contact information

Corporate Headquarters

2775 Sanders Rd,

Northbrook, IL 60062

General correspondence

Allstate Insurance Company
P.O. Box 660598
Dallas, TX 75266-0598

General/claims: (800)255-7828

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