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Allstate Life Insurance Ratings
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Reasons for Buying from Allstate
Customers of Allstate originally decided to purchase from the company for these reasons:
| Reputation | 23% |
| Recommended by friend or family member | 16% |
| Offered best price | 15% |
| Saw TV commercial | 11% |
| I had other insurance with this company | 9% |
| Financial Strength rating | 8% |
| Saw online ad | 8% |
| Was the company my parents had | 7% |
| Other | 2% |
| The company website and mobile apps are easy to use and helpful | 1% |
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About Allstate
Products offered:
- Term life
- TrueFit
- Permanent life
- Whole life
Additional products offered:
- Auto
- Motorcycle
- Home/Renters/Condo
- Business
- 529 College Savings Plan
- Annuities
- Mutual funds
- IRA
- Accident & Disability
- Critical Illness
- Long-term care insurance
Best Life Insurance Companies 2020: How Allstate Life Insurance Stacks Up
Allstate’s ranking for the 2020 Best Life Insurance Company consumer survey is mid-pack at 7th overall. It also ranked 7th for value for price and customer service. Allstate’s best showing was 6th for ease of use of the company’s website and apps. A high percentage, 83%, of surveyed policyholders said they would recommend Allstate life insurance to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Allstate (NAIC# 60186) had a complaint ratio of 0.78 for individual life insurance and 1.81 for group life insurance for 2018. 2019 complaint numbers will be available in 2020.
Company Background
'In good hands'
Consumers are no doubt familiar with the insurers famous slogan, but consumers might be surprised to find the breadth of products offered by the company. Allstate offers insurance products for auto, home and life insurance, through Allstate agencies, independent agencies and Allstate exclusive financial representatives, as well as additional investment accounts. Not only can you set up and access accounts via phone or online, but Allstate boasts local agents in every state.
Allstate offers customers a couple of innovative solutions. LifeTrek, a simple questionnaire, helps evaluate your life insurance needs and goals. This tool provides a personal coverage plan for your life insurance needs as well as financial resources for future needs, like retirement income or college funding.
TrueFit is a type of term life coverage that allows the policyholder to pay for the protection they need, when they needs it.
Contact information
Corporate Headquarters
2775 Sanders Rd,
Northbrook, IL 60062
General correspondence
Allstate Insurance Company
P.O. Box 660598
Dallas, TX 75266-0598
General/claims: (800)255-7828
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Every thing is good except their claim process. Their claim process is time cunsuming"
"Meets your needs so you are calm"
"Fulfilled my need"
"They are a good company, but they have a long ways to go before they reach optional goals for everyone."
"Just okay."
"Set up a application with them through my work. Was quick and easy buy was a little confusing at the meeting. However, they helped set it up and answer any questions we had. Just comes out my bi weekly paycheck."
"Do not call customer service after midnight and be careful with the deductible."
"No professionalism, lack of knowledge."
"It's good but need to add more informative and working details"
"I have not had the opportunity to use my life insurance but it is a good insurance plan."
"Suited for my needs."
"Slow when processing a claim"
"I have not yet had the opportunity to use my life insurance but according to my contract there will be no problems of any kind"
"I never had to use my life insurance but I am sure that there would be no problem with them in the future"
"Pleasant to deal with"
"Company is also providing services through email."
"Good company. I will stay with them."
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"It is great"
-Age 18-36, Alabama"Offers promotions for all people so can get the policy they need"
-Age 18-36, Alaska"They are so nice and helpful"
-Age 18-36, Arizona"Able to customize to meet my needs which is awesome"
-Age 18-36, California"Cares for the needs of its customers and has an excellent staff trained to answer the concerns of customers"
-Age 18-36, California"Excellent reputation good customer services"
-Age 18-36, California"Good customer support and reputation"
-Age 18-36, California"Hhome services to take care of the policy are provided so that customer time can be saved"
-Age 18-36, California"I have always had a great experience with my insurance. They have always answered my questions quickly and had follow ups to ensure that you understand everything and to see if there are any other questions they can answer"
-Age 18-36, California"Is very fast helping you"
-Age 18-36, California"Is a great brand"
-Age 18-36, California"My insurance company is reliable and very good. I endorse and approve"
-Age 18-36, California"Good service I like it so much"
-Age 18-36, California"One of the most responsible companies"
-Age 18-36, California" It's a good company"
-Age 18-36, California"The company is trustworthy"
-Age 18-36, California"They are a reputable company but you pay for the quality of service that you receive. They are a bit on the pricey side but it is all worth it."
-Age 18-36, California"They have good website, navigation, attention and very serious normatives"
-Age 18-36, California"Allstate for life insurance has very good services"
-Age 18-36, California"Excellent experience because it always helps me with my problems"
-Age 18-36, Florida"It offers an excellent service. Is staff is highly qualified to serve its users"
-Age 18-36, Florida"I can only say good things about this company. They provide the best service."
-Age 18-36, Florida"Is a company that cares about me"
-Age 18-36, Florida"is a well established, responsible company that provides confidence and security"
-Age 18-36, Florida"Is very good"
-Age 18-36, Florida"It is a complete company with a unique service and timely answers"
-Age 18-36, Florida"My experience has been very pleasant, we have understood very well and covers my needs"
-Age 18-36, Florida"My experience with this insurer has surprised me, because it helped me immediately with the cost of compensation"
-Age 18-36, Florida"That is very very awesome"
-Age 18-36, Florida"They have been reliable I haven't had any major issues with the insurer."
-Age 18-36, Florida"Very good company "
-Age 18-36, Florida"It is of good quality and has a good service"
-Age 18-36, Florida"I've had a good expirience with them"
-Age 18-36, Georgia"Very good company "
-Age 18-36, Georgia"I would recommend it since it has a high range of good policies and prices"
-Age 18-36, Illinois"Low rates"
-Age 18-36, Illinois"The multiple options of policies and payments to choose from"
-Age 18-36, Illinois"They've been nothing but good to me so far."
-Age 18-36, Illinois"Very unique and genuine reps that help you understand your needs."
-Age 18-36, Illinois"Great company. I've never had a better expricence"
-Age 18-36, Michigan"Everything went smoothly, person I contacted was helpful and responded to my needs."
-Age 18-36, Michigan"I have had nothing but good experiences with my life insurance company. They are kind, caring, and very detailed when discussing your plans with you. They show that they care, and are always willing to answer any questions you send their way. They also seem to always be available."
-Age 18-36, Michigan"We talked on the phone and the agent was a lovely person. He was helpful to get the right policy for my needs"
-Age 18-36, Michigan"They are wonderful"
-Age 18-36, Missouri"Trust, offer many benefits"
-Age 18-36, Missouri"The excellent treatment of its customers sets it apart from the rest"
-Age 18-36, Nevada"The terms and conditions are easy to understand to give confidence to interested customers"
-Age 18-36, New Jersey"Insurance responds to meet the needs in record time"
-Age 18-36, New Jersey"Good service"
-Age 18-36, New Mexico"It is a good company to deal with"
-Age 18-36, New York"Good company"
-Age 18-36, New York"Highly recommended"
-Age 18-36, New York"It's a good company"
-Age 18-36, New York"It answers quickly"
-Age 18-36, New York"It gives the best customer service"
-Age 18-36, New York"My insurer is very good because it covers all my needs and is very fast"
-Age 18-36, New York"Nice site easy to navigate"
-Age 18-36, New York"Their service is just amazing and they are very good at what they do. I highly reccomend it and they're very consistent."
-Age 18-36, New York"Trustful company"
-Age 18-36, New York"Good company to use"
-Age 18-36, North Carolina"They try hard to help you out and pick right policy"
-Age 18-36, North Carolina"All good with this insurer"
-Age 18-36, Ohio"They are a loyal company"
-Age 18-36, Ohio"They care about you"
-Age 18-36, Ohio"It is a company that adapts to my needs protecting my interests"
-Age 18-36, Oregon"They genuinely care"
-Age 18-36, Pennsylvania"They have good rates"
-Age 18-36, Pennsylvania"Very good"
-Age 18-36, Pennsylvania"Always available for questions"
-Age 18-36, Texas"Good policies"
-Age 18-36, Texas"Their customer service is amazing"
-Age 18-36, Texas"My experience is very good, excellent treatment and attention to detail. "
-Age 37-52, Arizona"ES UNA COMPA???A CON EXCELENTE REPUTACI??N , Y SE PREOCUPA , POR CUIDAR DE ESO"
-Age 37-52, California"Good and helpful staff"
-Age 37-52, California"The company service is good"
-Age 37-52, California"Good company"
-Age 37-52, District of Columbia"Quality of company is great"
-Age 37-52, District of Columbia"Excellent insurance service"
-Age 37-52, Florida"Is excellent and and high quality policies"
-Age 37-52, Florida"This insurance company offered me the plan I needed, the representative took the time to talk to me and make sure I received the service I was looking for."
-Age 37-52, Florida"Company provided the best plan for me and my family to insure our lives."
-Age 37-52, Maine"I want to tell you that they are the best. I love the help they give me"
-Age 37-52, Maryland"Great rates, website and customer service."
-Age 37-52, Michigan"Very friendly and up front"
-Age 37-52, New Jersey"Good website"
-Age 37-52, New York"Great customer service"
-Age 37-52, New York"I have no complaints from my insurance company, it always exceeds my expectations regarding service"
-Age 37-52, New York"It is an excellent insurance company, they provide a very good service"
-Age 37-52, New York"Personal life insurance is one of the insurance I need most. This insurance company is one held in the highest regard. I feel a sense of security and happiness. It is worth recommending."
-Age 37-52, New York"They are very good, they always help me when I need to know something about my insurance"
-Age 37-52, New York"They have good prices and great customer service."
-Age 37-52, New York"They are fast, helpful and very good at answering questions"
-Age 37-52, Pennsylvania"They are reliable"
-Age 37-52, Pennsylvania"Just one experience and they were quick with their answer for my query."
-Age 37-52, Texas"I went to their office for advice and to find out more on the policy and they were very helpful"
-Age 37-52, Virginia"I like them a lot"
-Age 37-52, Virginia"Good reputation and good service"
-Age 37-52, Washington"Had a good experience as they are providing me nice 24/7 service"
-Age 53+, Arizona"Company is providing a good policy and company is providing me some extra benefits"
-Age 53+, Arkansas"They provide me with a good and easy claim process and their staff helps me to understand about policy"
-Age 53+, Arkansas"Allstate is a good company for different types of insurances"
-Age 53+, California"Company is giving me good services through their mail process"
-Age 53+, California"Company is great and their policy is nice which make me satisfy"
-Age 53+, Colorado"All State is giving me nice policy with best services and also helping me to secure my future"
-Age 53+, Connecticut"They are giving me their best service and providing all policy related information under one app"
-Age 53+, Delaware"Representatives go above and beyond to help"
-Age 53+, Florida"Allstate is a good company. They are giving me some scheme with their policy."
-Age 53+, Georgia"Good online services."
-Age 53+, Hawaii"Company is providing me a good user friendly app and their app is very useful in performing task"
-Age 53+, Idaho"Nice policy and company staff are very good, they help me to understand policy in detail"
-Age 53+, Idaho"Policy is simple and their claim process is easy and fast"
-Age 53+, Illinois"They are a good company."
-Age 53+, Michigan"Good rates and Customer Service"
-Age 53+, Pennsylvania