Ratings

Life best-life-company-ratings
Overall Rating info icon info icon
4.0 ratings
Customer Service
4.0 ratings
Value for Price
4.0 ratings
Website and Apps
4.0 ratings
% Who Would Recommend to a Friend
91%
AM Best Financial Strength Ratings info-icon info-icon July 01, 2021
A

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of AAA Life Insurance originally decided to purchase from the company for these reasons:
  • 22% Reputation
  • 18% Saw TV commercial
  • 17% Saw online ad
  • 13% Offered best price
  • 12% Recommended by friend or family member
  • 10% Financial strength rating
  • 5% Was the company my parents had
  • 1% I had other insurance with this company
  • 1% The company website and mobile apps are easy to use and helpful

What kind of life insurance do you have?

Term
Permanent, including whole life
Both
Other

How much do you pay annually for your life insurance policy (per person if have more than one life policy in your household)

$250 - $499
15%
Less than $250
13%
$1,000 - $1,249
9%
$4,000 or more
9%
$750 - $999
8%
$1,750 - $1,999
6%
$2,000 - $2,249
6%
$500 - $749
6%
$1,250 - $1,499
5%
$1,500 - $1,749
5%
$2,250 - $2,499
4%
$2,500 - $2,749
3%
$3,000 - $3,249
3%
$3,250 - $3,499
3%
$3,500 - $3,999
3%
$2,750 - $2,999
2%
life
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Customer Complaint Ratio

info icon
( AAA Life Insurance’s customer complaint ratio for Individual Life insurance is 1.24 )
( AAA Life Insurance’s customer complaint ratio for Group Life insurance is 2.48 )
1.24
0 1 3 10+
2.48
0 1 3 10+
Lower number is better
0 to 1.00
1.01 to 3.00
3.01 and above

Best life insurance companies 2021: AAA Life Insurance Company

Helping provide security along the road of life.

How AAA Life Insurance Company stacks up

AAA Life Insurance Company earned the number one spot in our annual review of fifteen Best Life Insurance Companies. They got 4 out of 5-star ratings in price, customer service and website & apps.

When we asked AAA Life Insurance Company customers if they would recommend the company to others, 91% said yes.

How likely to recommend?

  • 62%I would definitely recommend this company
  • 29%I would probably recommend this company
  • 8%Neutral
  • 1%I would probably not recommend this company
  • 0%I would not recommend this company

Ratings on Website & Apps

  • Completely satisfied / Outstanding website & apps that give me what I need and more 55%
  • Fairly satisfied / Fulfills my needs OK 29%
  • Average website and apps 6%
  • Very unsatisfied / digital offering is severely lacking 4%
  • Unsatisfied / website and/or apps are not fulfilling my needs 4%

How do you prefer to deal with insurer and policy?

  • In person 36%
  • Phone 20%
  • Email 17%
  • Interactive website 16%
  • Mobile App 11%

AAA Life Insurance Company coverages

  • Term life insurance
  • Universal life insurance
  • Whole life insurance
  • Accident insurance

AAA Life Insurance Company Discounts

  • AAA membership discount

About AAA Life Insurance Company

As part of the American Automobile Association (AAA) family, AAA Life Insurance Company been serving customers for 50 years and has paid more than $3 billion in claims.

The company is headquartered in Livonia, Michigan and is known for its competitive term insurance rates and customer service. Its ExpressTerm Life online application can provide coverage in as little as 10 minutes if you qualify. Traditional term insurance policies are also available through agents.

Contact information

Corporate Headquarters

17900 North Laurel Park Dr.
 Livonia, MI 48152

Customer service/Claims:  888-422-7020

In which states AAA Life Insurance is available?

States in which AAA Life Insurance is available
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Washington D.C.

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