Name: The Auto Club Group Review
Item: The Auto Club Group
Rating: 3.50
Author: Penny Gusner

Ratings

Auto

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

94%

AM Best Financial Strength Ratings

July 01, 2021

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of The Auto Club Group originally decided to purchase from the company for these reasons:

21% Reputation
19% Offered best price
19% Recommended by friend or family member
16% Saw TV commercial
9% Financial strength rating
7% Saw online ad
5% I had other insurance with this company
2% The company website and mobile apps are easy to use and helpful
2% Was the company my parents had

Would you renew?

94% Yes
6% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more 35%
Fairly satisfied / Fulfills my needs OK 28%
Average website and apps 20%
Very unsatisfied / digital offering is severely lacking 13%
Unsatisfied / website and/or apps are not fulfilling my needs 2%

How do you prefer to deal with insurer and policy?

Phone 40%
In person 26%
Interactive website 21%
Email 12%
Mobile App 1%

Go to The Auto Club Group site now to get a quote

Customer Complaint Ratio

( The Auto Club Group’s customer complaint ratio for Private Passenger Auto insurance is 0.36 )

0.36

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

About The Auto Club Group (ACG)

Types of Auto coverage (Offerings may vary by state)

Personal Auto
Motorcycle
Off road vehicles
Recreational vehicles (RV)

Other types of insurance and services(Offerings may vary by state)

Boat
Homeowners
Condo
Renters
Personal umbrella
Life

Best Auto Insurance Companies 2021: How The Auto Club Group stacks up

ACG earned an InsureScore of three and a half out of five stars in our annual Best Car Insurance Companies review. They earned an InsureScore of four stars in customer service, three and a half stars in price and website & app and three stars in claims.

The A.M. Best rating for The Auto Club Group is A-.

When we asked Auto Club Group customers if they planned to renew their policies, 94% said yes and 82% said they’d recommend Auto Club to a friend.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of The Auto Club Group's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. ACG complaint ratio is .53.

Company Background

Second largest AAA Club

The Auto Group (ACG) is part of the countrywide AAA-affiliated insurance companies. ACG is the second largest AAA club in North America, servicing over nine millions members. ACG started in Dearborn, Michigan in 1916 but now has a long reach nationwide as it offers services in 11 states as well as two U.S. territories (U.S. Virgin Islands and Puerto Rico). Look for its car insurance policies in the following states:

Florida
Georgia
Illinois
Indiana
Iowa
Michigan
Minnesota
Nebraska
North Dakota
Tennessee
Wisconsin

Consider ACG for perks and discounts that come with your AAA membership.

AAA has over 56 million members in the U.S. and Canada to which the AAA organization offers considerable offerings of discounts, programs and services. Offerings not only include insurance and road side assistance but also travel agencies, financial services and car buying services. Discounts with numerous partners is an added bonus. Another benefit is AAA Accident Assist, which is a part of your auto policy. When you initiate an accident claim, roadside assistance is dispatched if your vehicle needs towed. AAA then guarantees repairs for the life of the vehicle if you use an AAA Direct repair shop.

Contact information

Corporate Headquarters

1 Auto Club Drive

Dearborn, MI 48126

Customer Service and claims phone numbers vary depending on what state you are a member in.

Coverage Options

Usage-based/Telematics

Rates can be based on your mileage and how you drive.

Accident forgiveness

Your rates won't increase after your first accident.

Pet injury coverage

Pays vet bills for dogs or cats injured in a crash (up to specificed limits).

Mobile app

The insurer offers an app for smartphones.

Discounts

Multi-policy

Discount for more than one type of policy with the same insurance provider.

Multi-vehicle

Discount for two or more vehicles on the same car insurance policy.

Driver training/Defensive driving

Discount for an approved defensive driving or driver improvement class.

Academic achievement

Discount for full-time students who meet certain academic criteria.

Passive -restraint (air bag)

Discount for factory-installed safety devices such as an air bag.

Safe driver/clean driving record/good driver

Discount for no accidents or traffic violations, usually for three or five years.

In which states The Auto Club Group is available?

States in which The Auto Club Group is available
Florida
Georgia
Illinois
Indiana
Iowa
Michigan
Minnesota
Nebraska
North Dakota
Tennessee
Wisconsin

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"It was working at a good price for my needs and circumstances"

-Age 18, Michigan

"iIt is reliable but I have had problems in the past"

-Age 20, Florida

"It's a very good company with many good benefits for you"

-Age 20, Michigan

"Great prices, amazing coverage, experts in store to talk to, website is easy to navigate."

-Age 21, Minnesota

"It has great quality experience and customer service"

-Age 21, Georgia

"Good For some things not all."

-Age 21, Michigan

"Not impressed."

-Age 22, Michigan

"They are extremely manageable and easy to talk to. Customer service is always excellent."

-Age 23, Minnesota

"The older you are the better the policy"

-Age 26, Minnesota

"Customer service is overall decent"

-Age 26, Tennessee

"Yes love it"

-Age 26, Michigan

"Great company"

-Age 27, Florida

"Very good customer service"

-Age 28, Wisconsin

"I would say that it's trustworthy and reliable and reasonably priced."

-Age 28, Michigan

"It was good"

-Age 29, Georgia

"It is nice. you will like it."

-Age 30, Georgia

"AAA has pretty average pricing, but you get the peace of mind of AAA roadside in scase of break down, or a flat tire which really helps in situations you feel uncomfortable in."

-Age 30, Michigan

"It's great"

-Age 31, Florida

"My experience with AAA had always been positive no matter what reason I am calling."

-Age 31, Indiana

"They have been pretty good"

-Age 32, Nebraska

"Positive experience very respectable and solid company"

-Age 32, Florida

"It's rough. Their service isn't up to par and I feel like I am overpaying for not enough service."

-Age 32, Illinois

"I have not had an issue with the company. They have kept their word and follow through with ease"

-Age 32, Michigan

"I will tell them that I have had a good experience with the company"

-Age 33, Wisconsin

"They are cheap and always there to solve problems"

-Age 33, Michigan

"Best insurer that there is."

-Age 35, Florida

"My experience is top of the line."

-Age 35, Florida

"They bundle and I've never had a problem with them when having to file a claim."

-Age 35, Florida

"It is very helpful"

-Age 35, Georgia

"My insurance company experience is very good"

-Age 35, Georgia

"It is ok, but not the best. It has flaws and hard to pay for it. Is also good in price but takes to long for the payment process"

-Age 36, Florida

"Really very well conducted business."

-Age 36, Georgia

"Nothing currently comes to my mind"

-Age 36, Indiana

"I am insured by one of the best insurance firms in the country that enjoys great reliability and prestige, they are always aware of my financial situation, worrying about any inconvenience or negative event that happens to me."

-Age 37, Illinois

"Okay that is what they are. Just okay."

-Age 38, Wisconsin

"It's a good company that is innovative and trusted"

-Age 38, Georgia

"It is decent for auto insurance,"

-Age 39, Michigan

"Yes, and agent really helped me through."

-Age 40, Wisconsin

"Good friendly staff"

-Age 40, Michigan

"The best there is never had a problem"

-Age 41, Michigan

"They have great customer service."

-Age 41, Michigan

"Esta compa¤¡a no es problem tica. De hecho,es igual de r pida cobrando que ayudando."

-Age 42, Florida

"My insurance company is very reputable and has a longstanding history of great coverage and customer service. I also have a policy that offers good coverage at a very affordable price."

-Age 42, Illinois

"They do it all. Anything you need."

-Age 42, Iowa

"They are easy to use and get ahold of. They have so many people and still make you feel like family."

-Age 42, Michigan

"I've had a good experience with the company."

-Age 43, Florida

"They offer a years worth of coverage which saves you more over the competitors prices at six month coverage."

-Age 45, Florida

"Good company. Excellent service."

-Age 45, Georgia

"They are customer-centric"

-Age 46, Iowa

"They've been great at every point of contact and through multiple channels. We prefer to talk to someone in person at the time we get a policy fro ma company for the first time and then use phone and online methods to do business after that and the experience has been consistently good no matter the channel. Prices are also very good compared to the companies that advertise on tv all the time."

-Age 48, Florida

"An agent will help you find the best plan for you. A membership or combination of services can help you save money"

-Age 49, Minnesota

"Good company. Look at rates and give it a try."

-Age 50, Florida

"Prompt and pleasant service"

-Age 51, Florida

"Great customer service. Great rates and bundling."

-Age 52, Wisconsin

"Very good."

-Age 52, Wisconsin

"Discount for bundling of home and auto insurance and also offers help making traveling"

-Age 54, Michigan

"I've had this insurance for 10 yrs and I've been a member for 40+ years...its been great so far."

-Age 55, Minnesota

"It is a great experience."

-Age 56, Indiana

"Great company and great rates"

-Age 58, Nebraska

"I have the ability to bundle my auto and home insurance"

-Age 58, Wisconsin

"All good with them but wouldn't recommend."

-Age 58, Illinois

"We haven't had any problems, but we haven't had any claims either. As a rule I don't know make claims unless it's major"

-Age 58, Michigan

"Overall very solid. Good rates and good service. Get a good agent"

-Age 62, Minnesota

"Explore all the offerings that they provide for your siutation."

-Age 64, Michigan

"Do not discuss insurance. Not a major topic to talk about."

-Age 66, Florida

"AAA has been a good insurance and I like that I can bundle my house and autos together."

-Age 66, Michigan

"I have not had any problems with this company"

-Age 66, Michigan

"It was not great."

-Age 67, Florida

"The best there is."

-Age 67, Florida

"Not that essy to make a claim."

-Age 67, Michigan

"They are there for me when I need them."

-Age 68, Georgia

"Average that is it."

-Age 68, Illinois

"Agent very informative willing to search for discounts"

-Age 68, Michigan

"They work with you to find you the best policy and price that meets your needs. You get discounts on numerous different things (other insurances bundled ). Good customer service."

-Age 69, Michigan

"Good prices many perks and great customer service"

-Age 70, Michigan

"Great service. Good benefits"

-Age 70, Michigan

"Fast and efficient"

-Age 71, Michigan

"If you pay with a AAA credit card you get 3% cash back so that is nice."

-Age 71, Florida

"It is the cheapest price I could find, if you have a claim they are great, customer service for questions is knowledgeable and friendly."

-Age 72, Michigan

"Disappointed by the increase in premiums"

-Age 72, Illinois

"My experience has been excellent. I did have to join the auto club, but bundling the house and auto saved a bunch of money and the roadside assistance came in handy."

-Age 73, Florida