The Hartford auto insurance review 2026: Compare rates, discounts and satisfaction ratings. The Hartford was not included in our ranking of the Best Car Insurance Companies for 2026.
Anna Baluch is a freelance financial writer from Cleveland, OH. She writes about a variety of topics, including debt management, credit cards, mortgages, personal loans, and student loans. Her work can be seen on Forbes, Newsweek, Realtor.com, Rocket Mortgage, Experian, U.S. Chamber of Commerce, and a number of other reputable publications. Anna holds an MBA in marketing from Roosevelt University.
Laura Longero is an insurance expert and executive editor of CarInsurance.com. With 15 years of experience simplifying complex financial topics, Laura provides clear, expert-backed guidance to help drivers make smart, confident decisions. Before joining CarInsurance.com, she was an award-winning editor for the USA Today Network.
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The Hartford is a strong contender for auto insurance in 2026, thanks to its diverse policy options and highly-rated customer service.
Although its digital experience and discounts lag behind those of other insurers, its strong reputation and financial strength make it a good option for some drivers.
While The Hartford didn’t earn a spot in our list of 2026 Best Car Insurance Companies, its auto policies may still be worth it if you’re an AARP member and qualify for affordable coverage.
Keep reading for an overview of the ratings for The Hartford in the 2026 Insure.com Best Car Insurance Companies survey.
The Hartford didn’t rank in our list of the 2026 Best Car Insurance Companies because it doesn’t provide public rate data.
Insure.com surveyed 2,000 auto insurance customers, who rated their insurers on service quality, claims handling, policy options, discounts, digital tools and bundling. Scores were combined with AM Best financial strength ratings, NAIC complaint data and premium rate data from Quadrant Information Services to produce each insurer’s final rating.
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Eighty-four percent of The Hartford customers said they were happy with the company, which was comparable to other large insurers like Allstate, GEICO and Progressive.
The Hartford scored highly when policyholders were asked about the ease of service, with 84% of customers reporting satisfaction. This category focuses on the convenience with which policyholders can access policy documents and services.
When we surveyed customers about policy offerings, 87% of The Hartford’s customers reported being satisfied with them. The majority of insurers’ scores were in the 80th percentile for policy offerings.
Survey respondents strongly recommend The Hartford, with 86% stating they would recommend the company to friends and family. It is one of the top insurance companies in terms of customer loyalty.
Eighty-seven percent of customers report trusting The Hartford because of its reputable brand name and longevity in the auto insurance industry. A majority of The Hartford policyholders (93%) who responded to the survey reported plans to renew their coverage.
The Hartford scored an 80% in the claim handling category, which was only two points lower than the leading national insurer, Travelers, at 82%. When it comes to digital experience, which measures how people feel about a company’s website and mobile app, The Hartford received a score of 71%, which was 11 points lower than the category average.
Discounts are one of The Hartford’s weakest categories, as it earned 52% in this year’s survey. However, bundling auto with home insurance clocked higher at 73%.
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Note: The Hartford auto insurance is available across most of the U.S., including through the AARP program, but state-specific availability and features can vary. It is generally not available in U.S. territories. Availability can vary.
The Hartford’s roots date back to 1810, when it began as a fire insurance company. Today, the insurer partners with AARP to offer insurance plans to customers aged 50 and above in all 50 states.
Methodology
In 2025, Insure.com surveyed more than 2,000 insurance consumers through an independent research firm, Dynata. Customers named their insurer and rated it on customer satisfaction, ease of service, policy options, claims handling, digital experience, discounts and bundling home with auto. We also asked whether they planned to renew, would recommend their insurer to friends and family and trusted their insurer.
For insurers with enough survey responses, we added:
With guidance from Prof. David Marlett, Ph.D., we applied the following weights to calculate each company’s final rating:
Each insurer received a rating between 0.5 and 5 stars.