The Hartford Car Insurance Ratings
Customer Satisfaction Ratings
(177 reviews)Compare free quotes from companies near you
- already have
- yes
- not sure
- probably not
- no
- 51%
- 36%
- 12%
- 1%
- 0%
- yes
- no
- 91%
- 9%
Best Auto Insurance Companies 2017
The Hartford grabbed the last spot in the 90s with an overall score of 90.2. The Hartford earned 4.5 stars across the board for value for price, customer service and claims processing. The insurer’s consistency is clearly appreciated by its members, as 91 percent expect to renew their policy and 88 percent would recommend the company.
Two hundred years and beyond
The Hartford Financial Services Group, commonly known as The Hartford, began as a fire insurance company back in 1810, and in 1913, began to provide a number of insurance coverage options, including accident, automobile liability and property damage. The Hartford logo is a stag and serves as reminder what the company, which celebrated its 200th anniversary in 2010, stands for – strength and stability.
In 2016, the Fortune 100 company released its own smartphone app, joining the ranks of the largest auto insurance carriers and staying current when identifying and processing consumer needs and trends.
Types of auto coverage
- Auto
- Pay-as-you-drive plan - TrueLane
- Motorcycle
- Collectable cars
- RV
- ATV/Snowmobile
- Boat
- Golf cart
Additional policies offered
- Homeowners
- Renters
- Condominium
- Flood
- Umbrella liability
- Commercial
Consider The Hartford for AARP members
The Hartford is the contracted insurer for members of the American Association of Retired Persons (AARP), which means that members not only have access to discounted rates, but also a few key features that add to the value of membership. Policyholding members enjoy the following benefits:
12-month rate guarantee: Rates are guaranteed not to change for 12 months, which can be a benefit if you’re used to a company might raises rates every six months.
RecoverCare - This is designed to help AARP members who need some assistance when recovering from an accident. It provides a $2,500 benefit to pay for necessary aid up to six months after an accident.
Lifetime policy renewal – AARP advertises that a member’s auto policy will never be canceled, and while that’s a valid perk for most members, there are exceptions to every rule. Consistently paying late, losing a license, convicted of driving under the influence, deemed not able to drive by a doctor or living in a state requiring elderly drivers to re-test for licenses will not make you eligible for policy revocation.
Contact information
Corporate Headquarters
The Hartford Financial Services Group, Inc.
One Hartford Plaza
Hartford, CT 06155
Customer Service: 860-547-5000
Claims: 800-243-5860
Usage-based. Rates can be based on your mileage and how you drive. Accident forgiveness. Your rates won't increase after your first accident. Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations. New car replacement. If you total your car the insurer will pay for a new car. Lock in your rate. Locks in your rate year after year, even if you have a claim. No-drop promise. Your policy will be renewed even if you have accidents and traffic violations. Waiver of deductible for not at-fault accident. You won't have to pay your collision deductible if an accident wasn't your fault. Offers 12-month policies. Your policy term can be one year before the next renewal. Mobile app. The insurer offers an app for smartphones. Multi-policy. Discount for more than one type of policy with the same insurance provider. Defensive driver. Discount for an approved defensive driving or driver improvement class. Academic achievement. Discount for full-time students who meet certain academic criteria. Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag. 