Ratings

Auto
best-auto-company-ratings
Overall Rating info icon info icon
Claims Processing
Customer Service
Value for Price
Website and Apps
% Who Would Recommend to a Friend
90%
% Who Plan to Renew
94%
AM Best Financial Strength Ratings info-icon info-icon October 31, 2019
A+

Reasons for Buying

Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:
22%
Recommended by friend or family member
17%
Offered best price
14%
Reputation
13%
Was the company my parents had
11%
Saw online ad
9%
Financial Strength rating
5%
Saw TV commercial
5%
The company website and mobile apps are easy to use and helpful
4%
I had other insurance with this company

How likely to recommend?

I would definitely recommend this company
I probably would recommend this company
Neutral
I would not recommend this company
I probably would not recommend this company

Would you renew?

94% Yes
6% No

Ratings on Website & Apps

Satisfied - Fulfills my needs okay.
46%
Completely satisfied - Gives me what I want and more.
39%
Neutral - No good or bad feelings on this.
9%
Never visited or used website or mobile app.
3%
Not Satisfied - Is not a good website or app.
2%
Very unsatisfied - Their digital offerings are not good at all or nonexistent.
1%

How do you prefer to deal with insurer and policy?

In person
39%
Interactive website
21%
Phone
19%
Mobile App
11%
Email
10%
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About Auto Club of Southern California

Types of auto coverage

  • Personal and commercial auto
  • Antique cars
  • Motorcycle
  • Boat/Personal watercraft

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Umbrella
  • Small business
  • Life

Best Auto Insurance Companies 2020: How Auto Club of Southern California Compares

Auto Club of Southern California received fourth place overall with a score of 87.49. Its highest ranking was for value in price where it was ranked third by customers with a score of 85.2. It earned fourth place for customer service (89.4). Its lowest showing was for claims handling, where it placed tenth, but with a score of 89.09, it was within a point behind the preceding five carriers. For the ease of use for its website and apps where it placed eighth but still had a respectable score of 84.74. Ninety percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Auto Club of Southern California's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Auto Club of Southern California (NAIC# 15598) had a complaint ratio of 0.65 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

 

Six million members strong

The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.

Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.


Consider the Auto Club of Southern California for AAA perks and benefits

While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.

Contact information

Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357

Coverage Options
Usage-based/Telematics Icon
Usage-based/Telematics
Rates can be based on your mileage and how you drive.
Offers 12-month policies Icon
Offers 12-month policies
Your policy term can be one year before the next renewal.
Mobile app Icon
Mobile app
The insurer offers an app for smartphones.
Discounts
Multi-policy Icon
Multi-policy
Discount for more than one type of policy with the same insurance provider.
Multi-vehicle Icon
Multi-vehicle
Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Icon
Driver training/Defensive driving
Discount for an approved defensive driving or driver improvement class.
Academic achievement Icon
Academic achievement
Discount for full-time students who meet certain academic criteria.
Passive -restraint (air bag) Icon
Passive -restraint (air bag)
Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Icon
Safe driver/clean driving record/good driver
Discount for no accidents or traffic violations, usually for three or five years.

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