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Auto Club of Southern California Auto Insurance Ratings

Ranked No. 4 Overall
Customer Satisfaction Ratings (based on 100 survey results)
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Effective as of:

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

out of 100
October 31, 2019
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Reasons for Buying from Auto Club of Southern California

Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:
Recommended by friend or family member22%
Offered best price17%
Was the company my parents had13%
Saw online ad11%
Financial Strength rating9%
Saw TV commercial5%
The company website and mobile apps are easy to use and helpful5%
I had other insurance with this company4%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 48%
I probably would recommend this company. 42%
Neutral 7%
I would not recommend this company. 2%
I probably would not recommend this company. 1%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
46%Satisfied - Fulfills my needs okay.
39%Completely satisfied - Gives me what I want and more.
9%Neutral - No good or bad feelings on this.
3%Never visited or used website or mobile app.
2%Not Satisfied - Is not a good website or app.
1%Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

39%In person
11%Mobile App
21%Interactive website
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About Auto Club of Southern California

Types of auto coverage

  • Personal and commercial auto
  • Antique cars
  • Motorcycle
  • Boat/Personal watercraft

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Umbrella
  • Small business
  • Life

Best Auto Insurance Companies 2020: How Auto Club of Southern California Compares

Auto Club of Southern California received fourth place overall with a score of 87.49. Its highest ranking was for value in price where it was ranked third by customers with a score of 85.2. It earned fourth place for customer service (89.4). Its lowest showing was for claims handling, where it placed tenth, but with a score of 89.09, it was within a point behind the preceding five carriers. For the ease of use for its website and apps where it placed eighth but still had a respectable score of 84.74. Ninety percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Auto Club of Southern California's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Auto Club of Southern California (NAIC# 15598) had a complaint ratio of 0.65 for 2018. 2019 complaint numbers will be available in 2020.

Company Background


Six million members strong

The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.

Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.

Consider the Auto Club of Southern California for AAA perks and benefits

While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.

Contact information

Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357

Coverage Options

Usage-based/Telematics Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app Mobile app. The insurer offers an app for smartphones.
Offers 12-month policies Offers 12-month policies. Your policy term can be one year before the next renewal.


Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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