Auto Club of Southern California Auto Insurance Ratings

Ranked No. 4 Overall

Customer Satisfaction Ratings (based on 100 survey results)

Product

Auto

Overall

87.49 out of 100

Product	HOW WE WEIGH OUR SCORE Price 35% Customer service 25% Claims 20% Website and app 10% Renew/Recommend 10% Overall	Claims Processing	Customer Service	Value for Price	Website and Apps	% Who Would Recommend to a Friend	% Who Plan to Renew	WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. AM Best Financial Strength Ratings October 31, 2019
Auto	87.49 out of 100	Claims Processing 89.09	Customer Service 89.40	Value for Price 85.20	Website and Apps 84.74	% Who Would Recommend to a Friend 90%	% Who Plan to Renew 94%	A+

AM Best Financial Strength RatingsOctober 31, 2019

A+

Other Companies to Consider:

Go to Auto Club of Southern California site now to get a quote

Reasons for Buying from Auto Club of Southern California

Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:

Recommended by friend or family member	22%
Offered best price	17%
Reputation	14%
Was the company my parents had	13%
Saw online ad	11%
Financial Strength rating	9%
Saw TV commercial	5%
The company website and mobile apps are easy to use and helpful	5%
I had other insurance with this company	4%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 48%

I probably would recommend this company. 42%

Neutral 7%

I would not recommend this company. 2%

I probably would not recommend this company. 1%

Would you renew?

Yes 94%

No 6%

Website and Apps

How easy to use and how helpful they are

46%

Satisfied - Fulfills my needs okay.

39%

Completely satisfied - Gives me what I want and more.

Neutral - No good or bad feelings on this.

Never visited or used website or mobile app.

Not Satisfied - Is not a good website or app.

Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

39%

In person

21%

Interactive website

19%

Phone

11%

Mobile App

10%

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About Auto Club of Southern California

Types of auto coverage

Personal and commercial auto
Antique cars
Motorcycle
Boat/Personal watercraft

Additional policies offered

Homeowners
Renters
Condo
Umbrella
Small business
Life

Best Auto Insurance Companies 2020: How Auto Club of Southern California Compares

Auto Club of Southern California received fourth place overall with a score of 87.49. Its highest ranking was for value in price where it was ranked third by customers with a score of 85.2. It earned fourth place for customer service (89.4). Its lowest showing was for claims handling, where it placed tenth, but with a score of 89.09, it was within a point behind the preceding five carriers. For the ease of use for its website and apps where it placed eighth but still had a respectable score of 84.74. Ninety percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Auto Club of Southern California's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Auto Club of Southern California (NAIC# 15598) had a complaint ratio of 0.65 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Six million members strong

The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.

Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.

Consider the Auto Club of Southern California for AAA perks and benefits

While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.

Contact information

Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357

Coverage Options
Discounts

Coverage Options

Usage-based/Telematics

Rates can be based on your mileage and how you drive.

Offers 12-month policies

Your policy term can be one year before the next renewal.

Mobile app

The insurer offers an app for smartphones.

Discounts

Multi-policy

Discount for more than one type of policy with the same insurance provider.

Multi-vehicle

Discount for two or more vehicles on the same car insurance policy.

Driver training/Defensive driving

Discount for an approved defensive driving or driver improvement class.

Academic achievement

Discount for full-time students who meet certain academic criteria.

Passive -restraint (air bag)

Discount for factory-installed safety devices such as an air bag.

Safe driver/clean driving record/good driver

Discount for no accidents or traffic violations, usually for three or five years.

Feedback of Surveyed Policyholders

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

Positive
Feedback
Neutral / Negative
Feedback

"No.1 company in market in my book."

-Age 18-36, Arkansas

"Great reputation and excellent concern for its clients"

-Age 18-36, California

"Amazing customer service at a affordable price"

-Age 18-36, California

"Easy to get insurance with and good value"

-Age 18-36, California

"Good customer care, good reputation and very affordable"

-Age 18-36, California

"Good value and customer service"

-Age 18-36, California

"I am completely satisfied with the behavior and support that I got from them"

-Age 18-36, California

"I can testimony of their excellent service"

-Age 18-36, California

"I really like your attention and I feel safe"

-Age 18-36, California

"It's easy to file paper work"

-Age 18-36, California

"Most experiences have been good although I wish it was easier to navigate phone instructions"

-Age 18-36, California

"My insurance company is reliable and very good."

-Age 18-36, California

"They are really good. Never had any bad experience with them."

-Age 18-36, California

"Professional, good customer service, the price is too high"

-Age 18-36, California

"Quite easy to navigate things"

-Age 18-36, California

"That they're doing great."

-Age 18-36, California

"They're very helpful"

-Age 18-36, California

"They gave me special discount"

-Age 18-36, California

"They have great customer service and good discounts."

-Age 18-36, California

"they offer good value, easy to contact, very professional."

-Age 18-36, California

"They provided good and valuable policy to me."

-Age 18-36, California

"Very good service, professional company, care about customer needs."

-Age 18-36, California

"Get state requirements covered with a very low premium"

-Age 18-36, California

"Very quick and efficient"

-Age 18-36, Kansas

"It's a very safe company"

-Age 18-36, Louisiana

"Greatest customer service that I have felt till now"

-Age 18-36, Ohio

"Highly qualified staff with proactive approach"

-Age 18-36, Pennsylvania

"Policies are good, complete coverage"

-Age 18-36, Pennsylvania

"It is a unique company, you will get timely benefits and solutions as per your expectations"

-Age 18-36, Texas

"Website experience is good"

-Age 18-36, Virginia

"Always listen and take notes"

-Age 37-52, California

"Benefits are really good"

-Age 37-52, California

"Claims handling is really good"

-Age 37-52, California

"Even their senior staff gives you time in-person"

-Age 37-52, California

"Policies are good for all"

-Age 37-52, California

"Working with them made me feel very secured and protective"

-Age 37-52, California

"Have only had a good experience nothing bad"

-Age 37-52, California

"I have been with them for over 20 years. I love the service they provide."

-Age 37-52, California

"I would like you to know that my insurer is easy to call and offers prompt and efficient service."

-Age 37-52, California

"It has solid coverage and rewards good drivers"

-Age 37-52, California

"Making claims are easy, they are very reliable"

-Age 37-52, California

"The schemes/coverages are very genuine"

-Age 37-52, California

"They're always there to help you whether if you need a question to be answered or a claim to be filled"

-Age 37-52, California

"They are helpful and responsive"

-Age 37-52, California

"They have good customer services that really cares about there customers.. They always resolve my complaints"

-Age 37-52, California

"They will always inform you about new offers and discounts"

-Age 37-52, California

"Very kind staff and decent behavior too"

-Age 37-52, California

"Good customer care and have affordable plans/policies for us"

-Age 37-52, Kansas

"Awesome service and at low price"

-Age 37-52, Louisiana

"Company is very honest and reliable"

-Age 37-52, Maine

"Has a very dedicated and efficient staff"

-Age 37-52, Maine

"Behavior is very transparent, trustworthy"

-Age 37-52, Missouri

"Cheapest service providers I could find."

-Age 37-52, New Hampshire

"I've gound them to have good behavior towards it's customer"

-Age 37-52, New Hampshire

"I feel safe and secured with them"

-Age 37-52, New Hampshire

"They have perfect plans for every income type"

-Age 37-52, New Hampshire

"I appreciate their caring towards us"

-Age 37-52, New Mexico

"Prices are affordable and excellent claims"

-Age 37-52, New Mexico

"Very friendly associates to deal with"

-Age 37-52, New Mexico

"Amazing insurance company"

-Age 37-52, Pennsylvania

"This company is very honest with its customers"

-Age 37-52, Pennsylvania

"Representatives guides you as what is your requirement and how much insurance you need"

-Age 37-52, Vermont

"All of their platforms are very good for providing information and connecting to them"

-Age 53+, California

"They are always there when I need them"

-Age 53+, California

"They give the best prices and fast resolution for claims"

-Age 53+, California

"Calls are answered in friendly and nice way"

-Age 53+, California

"Excellent customer service, better price than most"

-Age 53+, California

"My experience with them keeps getting better"

-Age 53+, California

"Fine professional customer service, treating its policy buyers like family members and expert advice from trained end technical experts."

-Age 53+, California

"Friendly behavior and fair treatment towards us"

-Age 53+, California

"Guarantees the repair for as long as buyers owns its vehicles."

-Age 53+, California

"Paying method is quite easy"

-Age 53+, California

"Takes seriously your feedback and tries to improve their service"

-Age 53+, California

"That they have excellent service, they really listen to what you want and try not to sell you something that you don't want. I love doing business with them"

-Age 53+, California

"That they treat me with respect and professionalism. They honestly understand my personal and family needs"

-Age 53+, California

"Their customer service is amazing, quick friendly"

-Age 53+, California

"They are better because they are straight forward in their approach"

-Age 53+, California

"Company is providing good and nice claim process"

-Age 53+, Hawaii

"I have good experience, because staff is giving very appropriate response"

-Age 53+, Hawaii

"Company online process is fast and makes it convenient for me"

-Age 53+, Kansas

"That's all my good experience for that insurance company and provide more secure future"

-Age 53+, Kansas

"Good experience, as their staff has given me best services through their app"

-Age 53+, Maine

"Company app is help me understand about policy and it is user friendly as well"

-Age 53+, Mississippi

"Company is good with their excellent supporting staff,so I have a great experience"

-Age 53+, Missouri

"They have live agents and offer bundled insurance prices that meet or beat competitors"

-Age 53+, Missouri

"I have a good experience, company is helping to solve all questions about policythat I have"

-Age 53+, New Mexico

"Claim process is fast and error free .This make me feel nice"

-Age 53+, Ohio

"Company app also give useful notification or reminder about policy"

-Age 53+, Ohio

"Company web site is really helpful and is good for making claim process nice"

-Age 53+, Texas

"Fees are reasonably ok"

-Age 18-36, California

"I get every discount possible"

-Age 18-36, California

"They do what I expect them to do"

-Age 18-36, California

"So far I never had an issue with them"

-Age 18-36, Ohio

"I just feel like a number to them and very unpersonable. I don't feel like I matter at all"

-Age 18-36, Texas

"I got a bad insurance policy from them"

-Age 37-52, California

"Have fixed all of my issues"

-Age 37-52, California

"I trust this company "

-Age 37-52, California

"I am good with my insurance company, they are okay"

-Age 53+, California

"I just happy I have never had to use them yet. Never had any bad or good happen that I had to use them for."

-Age 53+, California

"Just like any insurance company doing business, make sure you look into a company before you purchase what they offer. Once you know then the rest of the process is so much easier. That is how I feel about AAA of southern California"

-Age 53+, California

"Knowledgeable experience of this company helps you in many ways"

-Age 53+, California

"They are very difficult and particular about paying out claims."

-Age 53+, California

"They offer fair prices but when someone vandalized they did not go after him."

-Age 53+, California