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Auto Club of Southern California Auto Insurance Ratings
Ranked
No. 4 Overall
Other Companies to Consider:
Reasons for Buying from Auto Club of Southern California
Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:
| Recommended by friend or family member | 22% |
| Offered best price | 17% |
| Reputation | 14% |
| Was the company my parents had | 13% |
| Saw online ad | 11% |
| Financial Strength rating | 9% |
| Saw TV commercial | 5% |
| The company website and mobile apps are easy to use and helpful | 5% |
| I had other insurance with this company | 4% |
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About Auto Club of Southern California
Types of auto coverage
- Personal and commercial auto
- Antique cars
- Motorcycle
- Boat/Personal watercraft
Additional policies offered
- Homeowners
- Renters
- Condo
- Umbrella
- Small business
- Life
Best Auto Insurance Companies 2020: How Auto Club of Southern California Compares
Auto Club of Southern California received fourth place overall with a score of 87.49. Its highest ranking was for value in price where it was ranked third by customers with a score of 85.2. It earned fourth place for customer service (89.4). Its lowest showing was for claims handling, where it placed tenth, but with a score of 89.09, it was within a point behind the preceding five carriers. For the ease of use for its website and apps where it placed eighth but still had a respectable score of 84.74. Ninety percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Auto Club of Southern California's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, Auto Club of Southern California (NAIC# 15598) had a complaint ratio of 0.65 for 2018. 2019 complaint numbers will be available in 2020.
Company Background
Six million members strong
The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.
Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.
Consider the Auto Club of Southern California for AAA perks and benefits
While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.
Contact information
Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357
Coverage Options
Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.
Offers 12-month policies. Your policy term can be one year before the next renewal.Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback
Neutral/Negative Feedback
"Fees are reasonably ok"
"I get every discount possible"
"They do what I expect them to do"
"So far I never had an issue with them"
"I just feel like a number to them and very unpersonable. I don't feel like I matter at all"
"I got a bad insurance policy from them"
"Have fixed all of my issues"
"I trust this company "
"I am good with my insurance company, they are okay"
"I just happy I have never had to use them yet. Never had any bad or good happen that I had to use them for."
"Just like any insurance company doing business, make sure you look into a company before you purchase what they offer. Once you know then the rest of the process is so much easier. That is how I feel about AAA of southern California"
"Knowledgeable experience of this company helps you in many ways"
"They are very difficult and particular about paying out claims."
"They offer fair prices but when someone vandalized they did not go after him."
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