Name: Auto Club of Southern California Review
Item: Auto Club of Southern California
Rating: 3.50
Author: Penny Gusner

Ratings

Auto

Overall Rating

Claims Processing

Customer Service

Value for Price

Website and Apps

% Who Would Recommend to a Friend

% Who Plan to Renew

85%

AM Best Financial Strength Ratings

July 01, 2021

A+

HOW WE WEIGH OUR SCORE

Price35%
Customer service25%
Claims20%
Website and app10%
Renew/Recommend10%

WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Reasons for Buying

Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:

26% Reputation
16% Saw TV commercial
15% Saw online ad
14% Recommended by friend or family member
9% Offered best price
6% Financial strength rating
6% Was the company my parents had
4% I had other insurance with this company
4% The company website and mobile apps are easy to use and helpful

Would you renew?

85% Yes
15% No

Ratings on Website & Apps

Completely satisfied / Outstanding website & apps that give me what I need and more 42%
Fairly satisfied / Fulfills my needs OK 25%
Average website and apps 15%
Very unsatisfied / digital offering is severely lacking 10%
Unsatisfied / website and/or apps are not fulfilling my needs 6%

How do you prefer to deal with insurer and policy?

Phone 36%
In person 34%
Interactive website 16%
Email 9%
Mobile App 5%

Go to Auto Club of Southern California site now to get a quote

Customer Complaint Ratio

( Auto Club of Southern California’s customer complaint ratio for Private Passenger Auto insurance is 0.94 )

0.94

0 1 3 10+

Lower number is better

0 to 1.00

1.01 to 3.00

3.01 and above

About Auto Club of Southern California

Types of auto coverage

Personal and commercial auto
Antique cars
Motorcycle
Boat/Personal watercraft

Additional policies offered

Homeowners
Renters
Condo
Umbrella
Small business
Life

Best Auto Insurance Companies 2021: How Auto Club of Southern California compares

Auto Club of Southern California auto insurance earned an InsureScore of 3.5 out of 5 stars in our annual Best Car Insurance Companies review. This score comes from their consistent InsureScore of 3.5 stars across the board in claims, price, customer service and website & apps.

In J.D. Power’s 2020 customer satisfaction study, they ranked second among 15 insurers in California for overall satisfaction and 15 out of 24 companies for auto insurance claims satisfaction in 2020.

When we asked Auto Club of Southern California customers if they planned to renew their policies, 94% said yes and 84% said they’d recommend Auto Club to a friend.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Auto Club of Southern California's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.

Company Background

Six million members strong

The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.

Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.

Consider the Auto Club of Southern California for AAA perks and benefits

While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.

Contact information

Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357

Coverage Options

Usage-based/Telematics

Rates can be based on your mileage and how you drive.

Offers 12-month policies

Your policy term can be one year before the next renewal.

Mobile app

The insurer offers an app for smartphones.

Discounts

Multi-policy

Discount for more than one type of policy with the same insurance provider.

Multi-vehicle

Discount for two or more vehicles on the same car insurance policy.

Driver training/Defensive driving

Discount for an approved defensive driving or driver improvement class.

Academic achievement

Discount for full-time students who meet certain academic criteria.

Passive -restraint (air bag)

Discount for factory-installed safety devices such as an air bag.

Safe driver/clean driving record/good driver

Discount for no accidents or traffic violations, usually for three or five years.

In which states Auto Club of Southern California is available?

States in which Auto Club of Southern California is available
Alabama
Arkansas
California
Hawaii
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maine
Mississippi
Missouri
New Hampshire
New Mexico
New York
Ohio
Pennsylvania
Texas
Vermont
Virginia
West Virginia

Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:

"Feel free to get a policy with them, you won't regret it."

-Age 19, Pennsylvania

"It's a long process but they give access to a lot of area with affordability but the down side is efficiency."

-Age 20, California

"They are so accomodating"

-Age 20, Pennsylvania

"I really like them. "

-Age 22, California

"They didn't do right by me with a claim."

-Age 22, New Mexico

"They mean and go by the quote and they don't raise it without telling you"

-Age 24, Missouri

"It's a decent company price is firm i can't complain"

-Age 25, Louisiana

"Good company and options."

-Age 25, New York

"Expect smaller accidents where you are not at fault to always be below the deductible so they don't have to pay - so unfair."

-Age 27, California

"Uso e recomendo"

-Age 27, New York

"Love everything about it"

-Age 29, Alabama

"Our auto insurance company has reliable billing with a lot of options that suit your needs. They are quick to respond to problems. You have to wait a long time to speak to a representative in person because you can't make appointments. Be sure to take advantage of all relevant discounts."

-Age 29, California

"Very good recommend to all, very good service"

-Age 29, New York

"A very good life experience, fast ans speedy service , top one in claim."

-Age 30, California

"Best and reliable brand, helpful and they act quick, sincere efforts"

-Age 30, California

"Great coverage and service"

-Age 30, California

"I have a very good experience with all the facilities provided."

-Age 30, California

"The pricing is affordable and they are very helpful"

-Age 31, California

"Way overpriced for the quality and difficult to get a straight answer from their salespeople."

-Age 31, California

"Reliable services, trustworthy"

-Age 32, California

"They're the best"

-Age 33, California

"This is a good company if you are looking around for a car policy."

-Age 33, Texas

"Very good experience"

-Age 34, California

"It's a good company."

-Age 35, Alabama

"I am going to change back to Allstate."

-Age 35, California

"I've always felt like AAA is there to help me, I've actually never really even thought of them like they were a insurance company, more like my safety net in case of the worst happens."

-Age 35, California

"Good company"

-Age 35, California

"It's all in the great app"

-Age 35, California

"I recommend buying from them. Easy to deal with."

-Age 35, New York

"Very good company to have a policy with."

-Age 36, California

"My general feeling toward insurance company is they are the best."

-Age 37, Ohio

"Great customer service"

-Age 38, California

"This company is so helpful!"

-Age 38, California

"Good company for car insurance."

-Age 39, California

"I've had an okay experience but just that"

-Age 40, California

"Good company, would recommend."

-Age 40, California

"My experience has been positive. I have had no issues with offerings, claims process or getting documents that I need. You will find everything you need on their site with little human interaction."

-Age 40, California

"They are widely known and successful."

-Age 40, California

"Switch to them if you are shopping around."

-Age 40, California

"Very good company."

-Age 40, New York

"I have an awesome experience and I would tell people to get an insurance account here."

-Age 41, California

"Very service-oriented and easy to work with, great prices, and breaks on policy bundling"

-Age 41, California

"You have the option to switch car insurance providers at any time, not just when your ... When should I switch to a new car insurance company? ... If you have had a bad customer service experience with your current provider, ... still pay out the claim as it normally would, even if you stop coverage from them."

-Age 44, Virginia

"I would tell them to first shop around and compare prices before signing up."

-Age 45, California

"They are very understanding of the individual situation. made recommendations to help save when bundled, took into consideration that we had a ticket that was dropping off and suggested us to wait to change. Saving us an additional couple hundred dollars off the original quote which was lower than our existing insurance"

-Age 45, California

"It was smooth, professional, and simple."

-Age 48, California

"Their customer service is great. They're very helpful."

-Age 48, California

"It's a amazing experience and very comfortable."

-Age 49, Alabama

"Had a positive experience"

-Age 49, California

"Very good."

-Age 50, Arkansas

"Competitive pricing, they have it all under one roof, and if you ever have to file a claim, they are stellar"

-Age 50, California

"Sometimes very dishonest with higher prices than expected."

-Age 50, California

"They are reputable, reliable, and reasonable. They have outstanding customer service"

-Age 50, California

"I have had a great experience with them."

-Age 50, New York

"Good service and pricing for their insurance"

-Age 51, California

"Easy to deal with. Never had a problem with a claim or talking to someone over the phone"

-Age 52, California

"Buy car insurance with them if you can."

-Age 52, California

"Good customer service and fair pricing."

-Age 53, California

"Average"

-Age 53, California

"AAA has the best customer service and best coverage for the price"

-Age 55, California

"Great service at great price"

-Age 56, California

"I like my insurance company if the offer bundle discount"

-Age 56, California

"Been consistent for the 35 years I've been with them"

-Age 61, California

"Good selection of options. Bundle with other insurance products (homeowners/ renters) , discounts for good drivers, multiple drivers, seniors. Good customer service too."

-Age 62, California

"I have had the same company or years and not only is their coverage and premium in line but their customer service is par none"

-Age 62, California

"AAA Handled my claim against another driver, quickly, completely and easily. They are not the cheapest, but have a good reputation. If you bundle your home and auto, you get a discount and AAA's roadside service has never let me down. Billing can be confusing and it may take awhile to get new or changed information, up to date. Love the DMV option at most offices."

-Age 63, California

"I had another insurance company before I chose my current one and my current company is trustworthy and honest my previous one was not."

-Age 63, California

"Good enough for my needs."

-Age 63, California

"Very satisfied - has different plan offerings to suit most people, has best price, quick claim processing and good customer service"

-Age 65, California

"Fast simple easy great reputation"

-Age 66, California

"Please shop around as there are many other companies that can save you more moneys if you bundle the auto and home insurance together"

-Age 66, California

"Please shop around for another better and reputable company if you can."

-Age 66, California

"They have always been honest and will work with you"

-Age 66, California

"I had a major claim which was handled expeditiously and the price and options for payout were significantly better than I expected"

-Age 69, California

"I never had a complaint"

-Age 69, California

"They are helpful, kind, understanding, and fast. They are also fair and nice."

-Age 70, California

"They are an excellent company to do business with. I switched to them from a company I had for 15 yrs"

-Age 71, California

"Good services and rates"

-Age 72, California

"Great rates and coverage"

-Age 77, California

"Been with them for 40+ years with excellent service"

-Age 78, California

"Been with them for awhile no complaints."

-Age 79, California

"Good customer service."

-Age 80, California

"They are easy to do business with and are always available."

-Age 80, California

"They are expensive, their ads do not tell the truth"

-Age 81, California

Other Companies to Consider:

Auto Club of Southern California Auto Insurance Reviews And Ratings

Ratings

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

HOW WE WEIGH OUR SCORE

WHAT IS THIS RATING?

Reasons for Buying

How likely to recommend?

Would you renew?

Ratings on Website & Apps

How do you prefer to deal with insurer and policy?

Customer Complaint Ratio

About Auto Club of Southern California

Types of auto coverage

Additional policies offered

Best Auto Insurance Companies 2021: How Auto Club of Southern California compares

Gauging an insurance company

Company Background

Six million members strong

Consider the Auto Club of Southern California for AAA perks and benefits

Contact information

In which states Auto Club of Southern California is available?

Other Companies to Consider: