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Auto Club of Southern California Auto Insurance Ratings

Customer Satisfaction Ratings (based on 106 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
87.67
out of 100
90
88
88
82
94%
84%
A+
Jan 17, 2018
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Reasons for Buying from Auto Club of Southern California

Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:
Recommended by friend or family member24%
Offered best price18%
Financial Strength rating15%
Saw online ad13%
Reputation13%
Saw TV commercial12%
Was the company my parents had4%
I had other insurance with this company1%
The company website and mobile apps are easy to use and helpful0%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 50%
I probably would recommend this company. 44%
Neutral 3%
I probably would not recommend this company. 2%
I would not recommend this company. 1%

Would you renew?

Yes 84%
No 16%

Website and Apps

How easy to use and how helpful they are
53%Good - Fulfills my needs
37%Excellent - Gives me what I need and more
7%Just okay - Fulfills some but not all of my needs
2%Never visited/used website or mobile app
2%Unsatisfactory - Doesn?t fulfill my needs, website/app is severely lacking

How You Prefer to Deal with Insurers

29%In person
14%Email
26%Interactive website
5%Smartphone app
25%Phone

About Auto Club of Southern California

Types of auto coverage

  • Personal and commercial auto
  • Antique cars
  • Motorcycle
  • Boat/Personal watercraft

Additional policies offered

  • Homeowners
  • Renters
  • Condo
  • Umbrella
  • Small business
  • Life

Best Auto Insurance Companies 2018

Auto Club of Southern California received sixth place overall with a score of 87.67 and 4.5 stars. Its highest ranking was for value in price where it was ranked second by customers. Its lowest showing was for the ease of use for its website and apps where it placed 16th but still had a respectable score of 80. Ninety-four percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.

Six million members strong

The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.

Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.


Consider the Auto Club of Southern California for AAA perks and benefits

While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.

Contact information

Auto Club of Southern California: Main office

3333 Fairview Road

Costa Mesa, CA 92626

Customer service (inside California): 1-800-400-4222

Customer service (outside California): 1-800-222-4357

Coverage Options

Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.
Offers 12-month policies. Your policy term can be one year before the next renewal.

Discounts

Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.
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