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Auto Club of Southern California Auto Insurance Ratings
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Reasons for Buying from Auto Club of Southern California
Customers of Auto Club of Southern California originally decided to purchase from the company for these reasons:
| Recommended by friend or family member | 24% |
| Offered best price | 18% |
| Financial Strength rating | 15% |
| Reputation | 13% |
| Saw online ad | 13% |
| Saw TV commercial | 12% |
| Was the company my parents had | 4% |
| I had other insurance with this company | 1% |
| The company website and mobile apps are easy to use and helpful | 0% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
About Auto Club of Southern California
Types of auto coverage
- Personal and commercial auto
- Antique cars
- Motorcycle
- Boat/Personal watercraft
Additional policies offered
- Homeowners
- Renters
- Condo
- Umbrella
- Small business
- Life
Best Auto Insurance Companies 2018
Auto Club of Southern California received sixth place overall with a score of 87.67 and 4.5 stars. Its highest ranking was for value in price where it was ranked second by customers. Its lowest showing was for the ease of use for its website and apps where it placed 16th but still had a respectable score of 80. Ninety-four percent of surveyed customers said they would recommend Auto Club of Southern California to friends and family.
Six million members strong
The Auto Club of Southern California, a AAA affiliate, was founded in 1900 and has grown to become one of California’s largest auto insurers. It is headquartered in Los Angeles and is an advocate for auto safety by working to improve roads and traffic laws.
Covering many of the most densely populated areas in California is no easy feat. Auto Club of Southern California serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.
Consider the Auto Club of Southern California for AAA perks and benefits
While there are a number of nationwide carriers who can provide you the coverages you need, if you are a SoCal resident, this insurer offers the opportunity to cash in on the host of benefits and discounts of being a AAA member, many of which are exclusive to Southern California. The site also offers a number of resources such as car-buying guides, and full-service travel planning. AAA also provides variety of mobile apps to make trip-planning easier and access to AAA-certified car-repair shops.
Contact information
Auto Club of Southern California: Main office
3333 Fairview Road
Costa Mesa, CA 92626
Customer service (inside California): 1-800-400-4222
Customer service (outside California): 1-800-222-4357
Coverage Options
Usage-based/Telematics. Rates can be based on your mileage and how you drive.
Mobile app. The insurer offers an app for smartphones.
Offers 12-month policies. Your policy term can be one year before the next renewal.Discounts
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement. Discount for full-time students who meet certain academic criteria.Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would
like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
Positive Feedback (89)
Neutral/Negative Feedback (14)
"Fees are reasonably ok"
"I get every discount possible"
"They do what I expect them to do"
"So far I never had an issue with them"
"I just feel like a number to them and very unpersonable. I don't feel like I matter at all"
"I got a bad insurance policy from them"
"Have fixed all of my issues"
"I trust this company "
"I am good with my insurance company, they are okay"
"I just happy I have never had to use them yet. Never had any bad or good happen that I had to use them for."
"Just like any insurance company doing business, make sure you look into a company before you purchase what they offer. Once you know then the rest of the process is so much easier. That is how I feel about AAA of southern California"
"Knowledgeable experience of this company helps you in many ways"
"They are very difficult and particular about paying out claims."
"They offer fair prices but when someone vandalized they did not go after him."
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-Age 18-36, Arkansas"Great reputation and excellent concern for its clients"
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-Age 18-36, California"That they're doing great."
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-Age 18-36, Kansas"It's a very safe company"
-Age 18-36, Louisiana"Greatest customer service that I have felt till now"
-Age 18-36, Ohio"Highly qualified staff with proactive approach"
-Age 18-36, Pennsylvania"Policies are good, complete coverage"
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-Age 18-36, Texas"Website experience is good"
-Age 18-36, Virginia"Always listen and take notes"
-Age 37-52, California"Benefits are really good"
-Age 37-52, California"Claims handling is really good"
-Age 37-52, California"Even their senior staff gives you time in-person"
-Age 37-52, California"Policies are good for all"
-Age 37-52, California"Working with them made me feel very secured and protective"
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-Age 37-52, California"I have been with them for over 20 years. I love the service they provide."
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-Age 37-52, California"It has solid coverage and rewards good drivers"
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-Age 37-52, California"Good customer care and have affordable plans/policies for us"
-Age 37-52, Kansas"Awesome service and at low price"
-Age 37-52, Louisiana"Company is very honest and reliable"
-Age 37-52, Maine"Has a very dedicated and efficient staff"
-Age 37-52, Maine"Behavior is very transparent, trustworthy"
-Age 37-52, Missouri"Cheapest service providers I could find."
-Age 37-52, New Hampshire"I've gound them to have good behavior towards it's customer"
-Age 37-52, New Hampshire"I feel safe and secured with them"
-Age 37-52, New Hampshire"They have perfect plans for every income type"
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-Age 37-52, New Mexico"Prices are affordable and excellent claims"
-Age 37-52, New Mexico"Very friendly associates to deal with"
-Age 37-52, New Mexico"Amazing insurance company"
-Age 37-52, Pennsylvania"This company is very honest with its customers"
-Age 37-52, Pennsylvania"Representatives guides you as what is your requirement and how much insurance you need"
-Age 37-52, Vermont"All of their platforms are very good for providing information and connecting to them"
-Age 53+, California"They are always there when I need them"
-Age 53+, California"They give the best prices and fast resolution for claims"
-Age 53+, California"Calls are answered in friendly and nice way"
-Age 53+, California"Excellent customer service, better price than most"
-Age 53+, California"My experience with them keeps getting better"
-Age 53+, California"Fine professional customer service, treating its policy buyers like family members and expert advice from trained end technical experts."
-Age 53+, California"Friendly behavior and fair treatment towards us"
-Age 53+, California"Guarantees the repair for as long as buyers owns its vehicles."
-Age 53+, California"Paying method is quite easy"
-Age 53+, California"Takes seriously your feedback and tries to improve their service"
-Age 53+, California"That they have excellent service, they really listen to what you want and try not to sell you something that you don't want. I love doing business with them"
-Age 53+, California"That they treat me with respect and professionalism. They honestly understand my personal and family needs"
-Age 53+, California"Their customer service is amazing, quick friendly"
-Age 53+, California"They are better because they are straight forward in their approach"
-Age 53+, California"Company is providing good and nice claim process"
-Age 53+, Hawaii"I have good experience, because staff is giving very appropriate response"
-Age 53+, Hawaii"Company online process is fast and makes it convenient for me"
-Age 53+, Kansas"That's all my good experience for that insurance company and provide more secure future"
-Age 53+, Kansas"Good experience, as their staff has given me best services through their app"
-Age 53+, Maine"Company app is help me understand about policy and it is user friendly as well"
-Age 53+, Mississippi"Company is good with their excellent supporting staff,so I have a great experience"
-Age 53+, Missouri"They have live agents and offer bundled insurance prices that meet or beat competitors"
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-Age 53+, New Mexico"Claim process is fast and error free .This make me feel nice"
-Age 53+, Ohio"Company app also give useful notification or reminder about policy"
-Age 53+, Ohio"Company web site is really helpful and is good for making claim process nice"
-Age 53+, Texas