The General Car Insurance Ratings
Customer Satisfaction Ratings
(144 reviews)Compare free quotes from companies near you
- already have
- yes
- not sure
- probably not
- no
- 49%
- 34%
- 11%
- 5%
- 1%
- yes
- no
- 84%
- 16%
Best Auto Insurance Companies 2017
The General commanded an overall score of 86.9, earning a respectable 4.25 stars for customer service but receiving strong 4.5 stars for claims processing and value for price. The overall score was dampened slightly by the 84 percent of policyholders planning to renew. Eighty-five percent would recommend the company.
You’ve probably seen the commercials…
In 1963, The General began selling insurance as Permanent General Agency, and in 1997, became known simply as The General. Compared to other insurers, that’s a relatively short history, but in that brief time, The General has earned a financial stability rating of “excellent” from A.M. Best and has successfully branded itself with fun – if not a bit goofy – television commercials and a memorable jingle.
Types of auto coverage
- Personal auto/Commercial auto
- Motorcycle
- RV
- Boat/Personal Water Craft
Additional policies offered
- Renters
- Homeowners
- Life
- Health
Consider the General for a less-than-stellar driving record
The General is able to write policies for most drivers, including new drivers, those with accidents, driving violations, gaps in coverage or lower credit scores, which makes it is a great option for those looking to reestablish insurance.
The insurer allows you to buy a policy if you have a suspended or revoked driver’s license, as long as you have been licensed at some point and have a driver’s license number to put on your application. The company is authorized to file an SR-22, a form for high-risk drivers submitted to your state’s DMV or traffic authority that shows you carry your state’s minimum liability requirements, in any state where you are applying for insurance.
The General tries to offer a low down-payment option for every policyholder and offers immediate proof of insurance once you have made your down payment and electronically signed your application.
Contact Information
Corporate Headquarters
2636 Elm Hill Pike, Suite 510
Nashville, Tennessee 37214
Customer service: 866-519-7422
Claims: 800-280-1466
The General commanded an overall score of 86.9, earning a respectable 4.25 stars for customer service but receiving strong 4.5 stars for claims processing and value for price. The overall score was dampened slightly by the 84 percent of policyholders planning to renew. Eighty-five percent would recommend the company.
Offers 12-month policies. Your policy term can be one year before the next renewal. Mobile app. The insurer offers an app for smartphones. Multi-vehicle. Discount for two or more vehicles on the same car insurance policy. Defensive driver. Discount for an approved defensive driving or driver improvement class. Academic achievement. Discount for full-time students who meet certain academic criteria. Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag. Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.