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Aflac Life Insurance Ratings

X
Aflac
A+
   Effective Date: November 20, 2015

Aflac gets high marks for customer service and 29 percent of the Aflac customers in our survey say they chose the company because it offered the best price.

100

Customer Satisfaction Ratings

(128 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
85.1
N/A
% Who Would
Recommend to
a Friend
79%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A+    November 20, 2015


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Reason for buying from Aflac
Customers of Aflac originally decided to purchase from the company for these reasons:
29%The insurer offered the best price.
28%Saw a commercial.
23%The insurer's reputation.
16%The insurer was recommended by a friend.
2%Was the company their parents had.
2%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 36%
  • 43%
  • 18%
  • 2%
  • 0%



About Aflac

Aflac life insurance received 4 stars for customer service in our annual survey of best life insurance companies. Its customer ratings allowed the life insurance company to garner an overall score 85.1. Over a third, 36 percent, have already recommended Aflac to a friend and 29 percent of surveyed Aflac customers chose the company because it offered the best price. Aflac is well-known for its supplemental insurance policies, such as its cancer expense policy.