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Voya Life Insurance - 2018

About Voya

Life insurance policies offered

  • Term life
  • Universal life
  • Indexed Universal life
  • Variable universal life
  • Survivorship life

Best Life Insurance companies: How Voya Stacks Up

Voya showed solid ratings scoring an overall score of 84.72 in the 2018 Best Life Insurance Companies survey. Voya’s best showing was  under the important value for price rating factor, capturing 11th place.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For life insurance, Voya (NAIC# 86509) had a complaint ratio of 0.68 for individual life insurance and 6.59 for group life insurance for 2018. 2019 complaint numbers will be available in 2020.

Company Background

'America’s Retirement Company'

ING rebranded in 2013 to become Voya, with an aim to be the go-to company for retirement planning for Americans. The name change was inspired by the word “voyage,” seeking to inspire the understanding that a secure financial future is about more than the destination. While retirement planning accounts for 40 percent of the business, the company’s financial products and life insurance also help to support that goal. Voya is considered a top-tier provider of life insurance by LIMRA and was named on Ethisphere Institute’s 2016 list of “World’s Most Ethical Companies” for the third year in a row.

Insurance products are issued by ReliaStar Life Insurance company, ReliaStar Life Insurance Company of New York and Security Life of Denver Insurance Company.

Contact information

Corporate headquarters

Voya Financial Company
20 Washington Avenue South
Minneapolis, MN 55401
Life insurance customer service: 1-877-886-5050

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Penny Gusner Consumer Analyst
Penny Gusner has been working in the insurance business for more than 10 years. She researches your questions, from the routine to the bizarre, with equal enthusiasm. Read More

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