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Voya Life Insurance Ratings

X
Voya
A
   Effective Date: August 18, 2015
Since our survey, ING changed its name to Voya Financial. Voya is headquartered in New York City.
100

Customer Satisfaction Ratings

(107 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
97.1
N/A
% Who Would
Recommend to
a Friend
89%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A    August 18, 2015


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Reason for buying from Voya
Customers of Voya originally decided to purchase from the company for these reasons:
27%The insurer was recommended by a friend.
23%The insurer offered the best price.
21%Financial stability.
12%Was the company their parents had.
8%The insurer's reputation.
7%Ease of use.
2%Saw a commercial.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 53%
  • 35%
  • 12%
  • 0%
  • 0%



About Voya

Best Life Insurance companies 2017

Voya Financial came out on top this year with a stellar overall score of 97.1 and a perfect five stars in customer service. Price only fell off a quarter star to 4.75, and 89 percent of consumers would recommend the company formerly known as ING – the highest percentage in the category. 

'America’s Retirement Company'

ING rebranded in 2013 to become Voya, with an aim to be the go-to company for retirement planning for Americans. The name change was inspired by the word “voyage,” seeking to inspire the understanding that a secure financial future is about more than the destination. While retirement planning accounts for 40 percent of the business, the company’s financial products and life insurance also help to support that goal. Voya is considered a top-tier provider of life insurance by LIMRA and was named on Ethisphere Institute’s 2016 list of “World’s Most Ethical Companies” for the third year in a row.

Insurance products are issued by ReliaStar Life Insurance company, ReliaStar Life Insurance Company of New York and Security Life of Denver Insurance Company.

Life insurance policies offered

  • Term life
  • Universal life
  • Indexed Universal life
  • Variable universal life
  • Survivorship life

Contact information

Corporate headquarters

Voya Financial Company
20 Washington Avenue South
Minneapolis, MN 55401
Life insurance customer service: 1-877-886-5050