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Voya Life Insurance Ratings

X
Voya
A
   Effective Date: June 10, 2016

Voya Financial came out on top of our annual survey of best life insurance companies.  A whopping 60 percent of Voya customers say they chose the insurer because it offered the best price.  A majority, 87 percent, say would recommend the company to a friend.

100

Customer Satisfaction Ratings

(101 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
92.0
N/A
% Who Would
Recommend to
a Friend
87%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A    June 10, 2016


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Reason for buying from Voya
Customers of Voya originally decided to purchase from the company for these reasons:
60%The insurer offered the best price.
14%The insurer's reputation.
13%The insurer was recommended by a friend.
8%Saw a commercial.
3%Was the company their parents had.
2%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 44%
  • 43%
  • 11%
  • 2%
  • 0%



About Voya

Voya Financial earned the top spot in our annual customer satisfaction survey of best life insurance companies. It received an overall score of 92 and five stars for customer service. Forty-four percent of customers surveyed say they had already recommended the company to a friend, and 60 percent say they chose the insurer because it offered the best price.

'America’s Retirement Company'

ING rebranded in 2013 to become Voya, with an aim to be the go-to company for retirement planning for Americans. The name change was inspired by the word “voyage,” seeking to inspire the understanding that a secure financial future is about more than the destination. While retirement planning accounts for 40 percent of the business, the company’s financial products and life insurance also help to support that goal. Voya is considered a top-tier provider of life insurance by LIMRA and was named on Ethisphere Institute’s 2016 list of “World’s Most Ethical Companies” for the third year in a row.

Insurance products are issued by ReliaStar Life Insurance company, ReliaStar Life Insurance Company of New York and Security Life of Denver Insurance Company.

Life insurance policies offered

  • Term life
  • Universal life
  • Indexed Universal life
  • Variable universal life
  • Survivorship life

Contact information

Corporate headquarters

Voya Financial Company
20 Washington Avenue South
Minneapolis, MN 55401
Life insurance customer service: 1-877-886-5050