Voya Financial earned the top spot in our annual customer satisfaction survey of best life insurance companies. It received an overall score of 92 and five stars for customer service. Forty-four percent of customers surveyed say they had already recommended the company to a friend, and 60 percent say they chose the insurer because it offered the best price.
'America’s Retirement Company'
ING rebranded in 2013 to become Voya, with an aim to be the go-to company for retirement planning for Americans. The name change was inspired by the word “voyage,” seeking to inspire the understanding that a secure financial future is about more than the destination. While retirement planning accounts for 40 percent of the business, the company’s financial products and life insurance also help to support that goal. Voya is considered a top-tier provider of life insurance by LIMRA and was named on Ethisphere Institute’s 2016 list of “World’s Most Ethical Companies” for the third year in a row.
Insurance products are issued by ReliaStar Life Insurance company, ReliaStar Life Insurance Company of New York and Security Life of Denver Insurance Company.
Life insurance policies offered
- Term life
- Universal life
- Indexed Universal life
- Variable universal life
- Survivorship life
Voya Financial Company
20 Washington Avenue South
Minneapolis, MN 55401
Life insurance customer service: 1-877-886-5050