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Independence BCBS Health Insurance Ratings

Independence BCBS
   Effective Date: March 04, 2015
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Customer Satisfaction Ratings

(113 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

NR    March 04, 2015

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Reason for buying from Independence BCBS
Customers of Independence BCBS originally decided to purchase from the company for these reasons:
21%The insurer offered the best price.
19%Plan offered through their employer.
17%The insurer's reputation.
14%Was the company their parents had.
13%The insurer was recommended by a friend.
7%Ease of use.
4%Saw a commercial.
3%Other reason.
2%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 37%
  • 42%
  • 18%
  • 2%
  • 1%

Would you renew?
  • yes
  • no
  • 87%
  • 13%

About Independence BCBS

Best Health Insurance Companies 2017

Independence Blue Cross health insurance received an 82.6 as its overall customer satisfaction score in our annual survey of best health insurance companies. IBX, as the company is also known as, obtained its highest rating from the outstanding 4.5 stars for claims processing. The Pennsylvanian insurer received four stars for value for price and dropped slightly to 3.75 stars for customer service. Eighty-seven percent of surveyed members said they would renew their policy and 83 percent would recommend the insurer to friends and family. 

Innovations in personalized medicine

Independence Health Group began in 1938 as the Associated Hospital Service of Philadelphia. Since then, the Philadelphia-based insurer has become one of these 38 independent Blue Cross Blue Shield licensees covers the specific counties of Bucks, Chester, Delaware, Montgomery, and Philadelphia in Pennsylvania.

The insurer’s IBX app lets members check the status of referrals and claims, view health history and medications, and keeps track of medications for all members on the plan.

The company also has a 5,000-sq.ft. facility where it hosts its Human-Centered Innovation program, designed to sparks creativity and innovation in the areas of health and wellness.

The company made news in 2016 when it became the first major insurer to cover whole genome sequencing for various cancers.

Contact information

Corporate headquarters

Independence Blue Cross
1901 Market Street, 38th Floor
Philadelphia, PA 19103-1480

Member services: (800) 275-2583

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