Allstate
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This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 30%
- 30%
- 31%
- 2%
- 7%
- My wife and I had policies for years. Upon her death I was paid promptly in full for the amount of the policy. I still have my policy with Allstate. - New Jersey
- Price and coverage seem reasonable. I have no experience with the customer service as I have never claimed. - California
- Timely and accurate answers when I have questions. - Florida
- Customer service is excellent, but insurance is very expensive. - New York
- I have not had to make a claim (thank God); but their rates seem fair and have an easy pay option. - Kentucky
- Price seems high for the coverage offered and explanation of coverage is difficult to understand. - New Jersey
- Their rates were very competitive compared to other insurance companies. - Florida
- Thus far I have been satisfied with overall service and price. - Connecticut
- Service is what I expected. - Texas
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