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MetLife Life Insurance Ratings

X
MetLife
A+
   Effective Date: November 20, 2015

MetLife scored well, receiving 4 stars overall and 4.5 stars for "value for price." Almost a third of customers we surveyed say they chose MetLife because it offered the best price. Fortune named MetLife to its 2015 list of the “World’s Most Admired Companies.”

100

Customer Satisfaction Ratings

(139 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
LIFE
88.1
N/A
% Who Would
Recommend to
a Friend
75%
% Who Plan
to Renew
N/A
Financial
Strength
Ratings

A+    November 20, 2015


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Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
27%The insurer offered the best price.
25%The insurer's reputation.
19%The insurer was recommended by a friend.
12%Was the company their parents had.
12%Saw a commercial.
5%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 44%
  • 23%
  • 1%
  • 0%



About MetLife

MetLife life insurance received a high score for “value for price,” receiving 4.5 out of 5 stars, in our survey of the best life insurance companies. The survey also found 27 percent of customers we surveyed said they chose MetLife was because it offered the best price, 27 percent, and its reputation, 21 percent. MetLife is the largest life insurance company in the United States and is based in New York City.

Protecting life and limb

The origins of Metropolitan Life Insurance Company (MetLife) go back to 1863, when a group of New York City businessmen raised $100,000 to found the National Union Life and Limb Insurance Company. The new company insured Civil War sailors and soldiers against disabilities due to wartime wounds, accidents and sickness. In 1868, after several reorganizations and five difficult years, the company decided to focus on the life insurance business. A new company was chartered to sell "ordinary" insurance to the middle class.

Life insurance policies offered

Term life

Guaranteed acceptance whole life

Whole life

Universal life

Variable Universal life

Survivorship life

 

Contact information

Corporate headquarters

MetLife Life Insurance Company
200 Park Avenue
New York, NY 10166
Life insurance customer service: 1-800-638-5000