MetLife
Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 29%
- 27%
- 38%
- 2%
- 4%
- I get great service from the representative I use with Met Life. He is always keeping me abreast of current trends and keeps our policy updated and current as well as offering us financial advice. - Tennessee
- They offered the most competitive rates and I have had no issues when calling them and asking questions. - Virginia
- Been with them a long time. Very trustworthy. - New Jersey
- The agent explains everything and answers questions. - Illinois
- I have a good policy and a good agent. - New Jersey
- I have had it long enough that the dividends pay the premiums. - Wyoming
- My original financial advisor left the company and I did not find out from MetLife until quite a while later. On top of that they never had a new representative contact me. When I called and requested that one call me I never received a call, even to this day! - Vermont
- The office is nearby, people are helpful and fast to deal with any issue. - Texas
- They are always ready and willing to answer any questions I may have. - Arizona
- They have been honest and fair. - Ohio
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