MetLife Life Insurance Ratings

   Effective Date: February 27, 2015

MetLife scored well, receiving 4 stars overall and 4.5 stars for "value for price." Almost a third of customers we surveyed say they chose MetLife because it offered the best price. Fortune named MetLife to its 2015 list of the “World’s Most Admired Companies.”

Customer Satisfaction Ratings

(139 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A+    February 27, 2015

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Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
27%The insurer offered the best price.
25%The insurer's reputation.
19%The insurer was recommended by a friend.
12%Was the company their parents had.
12%Saw a commercial.
5%Other reason.
0%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 31%
  • 44%
  • 23%
  • 1%
  • 0%

About MetLife

MetLife life insurance scored well in “value for price,” receiving 4.5 out of 5 stars, in our survey of the best life insurance companies. The top reasons customers we surveyed said they chose MetLife was because it offered the best price, 27 percent, and its reputation, 21 percent. MetLife is the largest life insurance company in the United States and is based in New York City.


The origins of Metropolitan Life Insurance Company (MetLife) go back to 1863, when a group of New York City businessmen raised $100,000 to found the National Union Life and Limb Insurance Company. The new company insured Civil War sailors and soldiers against disabilities due to wartime wounds, accidents and sickness. In 1868, after several reorganizations and five difficult years, the company decided to focus on the life insurance business. A new company was chartered to sell "ordinary" insurance to the middle class.

On March 25, 1868, one day after the company opened its books, the first policy carrying the name of the Metropolitan Life Insurance Company was issued. Dr. James R. Dow, a retired physician from Brooklyn, NY, was named Metropolitan Life’s first president. He held this position until 1871. The company’s office consisted of two and a half rooms; it was located at 243 Broadway in lower Manhattan. By the close of business in 1868, the company had issued 1,477 policies for $4,340,000.

MetLife offers five different types of life insurance policies. These are term life, whole life, universal life, variable universal life and survivorship life. Term life insurance provides a cost-effective solution for the insured's temporary life insurance needs that gives them the flexibility to change their policy should their temporary needs turn into permanent goals. Whole life insurance is the simplest of the permanent types of life insurance. It features lifelong protection with guaranteed premiums, death benefit and cash value. A universal life insurance policy provides flexibility that allows the insured to change the death benefit and the timing and amount of their premium. Variable universal life insurance has flexible terms that allow the insured to change the death benefit and the timing and amount of their premiums. It also lets the insured invest their cash values in professionally-managed funding options. Survivorship life insurance covers two people, usually spouses, under one policy. It provides a benefit after the second person passes away.

Contact MetLife Life Insurance Company at:

MetLife Life Insurance Company
200 Park Avenue
NewYork, NY 10166
Telephone: (800) MET-LIFE