MetLife Life Insurance Ratings
Customer Satisfaction Ratings
LIFE
Overall
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Claims Processing
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customer Service
Customers were asked to rate their
satisfaction with the company’s customer service.
Value For Price
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
Recommend This Company to a Friend
63%
% of Customers
Who Plan to Renew
Who Plan to Renew
N/A
Financial
Strength
Ratings
Strength
Ratings
A+
November 17, 2011
Customer Reviews
- Always available - answer questions thoroughly.
- The best life insurance company hands down. Competitive rates, fantastic customer service and they really seem to care and are very flexible with me.
- they do a good job
- I have found MetLife to be an honest and straighforward company with great customer service. I would recommend this company.
- My agent is top notch as well as the rest I've been in contacted with. They care about their clients. Price was very good. Always around when I have questions or need to make changes.
- I don’t bother them and they don't bother me unless it is important.
Reason for buying from MetLife
Would you recommend this company?
- already have
- yes
- not sure
- probably not
- no
- 19%
- 44%
- 34%
- 3%
- 0%
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