MetLife Life Insurance Ratings

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Customer Satisfaction Ratings


 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
LIFE
76.00
N/A
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
63%
% of Customers
Who Plan to Renew
N/A
Financial
Strength
Ratings

A+    November 17, 2011


Customer Reviews

  • Always available - answer questions thoroughly.
  • The best life insurance company hands down. Competitive rates, fantastic customer service and they really seem to care and are very flexible with me.
  • they do a good job
  • I have found MetLife to be an honest and straighforward company with great customer service. I would recommend this company.
  • My agent is top notch as well as the rest I've been in contacted with. They care about their clients. Price was very good. Always around when I have questions or need to make changes.
  • I don’t bother them and they don't bother me unless it is important.
  • You can talk directly with them
  • Don't think that the policy was a good value for the money at all. Would never do it again.
  • They are better than most.
  • MetLife appears to be an okay life insurance provider so far. Their premiums are competitive. I am not certain how their claim process works because I am not dead yet.
  • Thee offer great coverage and quickly work with you.



Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
8% Saw a commercial.
13% The insurer's reputation.
24% Ther insurer offered the best price.
16% The insurer was recommended by a friend.
13% Was the company their parents had.
26% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 19%
  • 44%
  • 34%
  • 3%
  • 0%





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