American General
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 19%
- 19%
- 43%
- 11%
- 8%
- Good customer service and ease of setting up and maintaining my policy. - Illinois
- Our agent is great! - Virginia
- We have been with this company for many of years and we have not received a lot of customer service. - Florida
- Changed monthly premium to quarterly premium with no notice. - Oklahoma
- I have been with them for years, and so has my whole family. - Maryland
- I think the coverage is too expensive. - Massachusetts
- I'm not sure if the value received equals the price paid. - Nevada
- It is only a small term insurance policy. I have no experience with "customer service" with this company. - California
- Overall, great experiences with them. - California
- Know the agent, great rate on term life and happy with the coverage. - Louisiana
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