Mercury car insurance received 4.5 stars out of 5 for customer service, claims processing and value for price in our best car insurance companies survey. It also received a solid 4-star overall rating for customer satisfaction and 83 percent of the surveyed Mercury policyholders say they will renew their policy. Mercury sells car insurance in 11 states and is the 15th-largest private passenger auto insurance provider in the nation.
All drivers are not created equal
In the 1950s, everyone paid the same rate for auto insurance regardless of age or driving record. George Joseph thought there was a better way to provide insurance and raised $2 million to start his own company. Mercury General sold its first automobile policy in April 1962.
Throughout the '60s and '70s, the company expanded, opening offices throughout California. By the mid-1980s, Mercury had become the largest independent agency writer of private passenger auto insurance in California.
In 1989, it began selling outside of California -- in Georgia and Illinois. Today, it sells auto and home insurance through a network of independent agents and brokers in 11 states -- Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.
Types of auto coverage
Offerings can vary by state.
- Personal and business auto
Other types of coverage
- Business Insurance
Consider Mercury for no-frills and low rates
The company’s commercials state, “Working hard to keep rates low.” Not only does that mean rewarding the best driving habits and records, but it also means that Mercury works to keep its overhead low. The company’s site is straight-forward without a lot of resources or diversions, and claims are submitted over the phone, but that doesn’t mean they are stuck in the past. Like many insurers, they are available 24/7 and offer a smartphone app in order to access your policy information on the go. Mercury may not be as fancy as some insurers, but the idea is that those savings will be reflected in your rate.
4484 Wilshire Boulevard
Los Angeles, CA 90010
Customer service and claims: 1-800-503-3724