Mercury General Car Insurance Ratings

Mercury General
   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(121 reviews)

For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew

A-    November 20, 2015

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Reason for buying from Mercury General
Customers of Mercury General originally decided to purchase from the company for these reasons:
51%The insurer offered the best price.
17%The insurer was recommended by a friend.
9%Saw a commercial.
9%The insurer's reputation.
8%Was the company their parents had.
3%Other reason.
3%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 25%
  • 50%
  • 21%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 83%
  • 17%

About Mercury General

Mercury car insurance received 4.5 stars out of 5 for customer service in our best car insurance companies survey.  It also received a solid 4 star overall rating for customer satisfaction and 83 percent of the surveyed Mercury policyholders say they will renew their policy.  A majority, 75%, say they would recommend Mercury car insurance to a friend.  Mercury sells car insurance in 13 states and is the 15th-largest private passenger auto insurance provider in the nation.

Mercury Insurance background:

Mercury General is a relative newcomer to the auto insurance industry. It was founded in 1962 in Los Angeles by George Joseph. He began the company with six employees and 90 agents.

A graduate of Harvard, Joseph had been working in the life insurance industry in the Golden State. When customers asked him about home and auto insurance, he tried to persuade his employer, Occidental Life Insurance, to offer it, but it declined.

Back in the '50s, everyone paid the same rate for auto insurance regardless of age or driving record. Joseph thought there was a better way to provide insurance and raised $2 million to start his own company. Mercury General sold its first automobile policy in April 1962.

Throughout the '60s and '70s, the company expanded, opening offices throughout California. By the mid-1980s, Mercury had become the largest independent agency writer of private passenger auto insurance in California.

In 1989, it began selling outside of California -- in Georgia and Illinois. Today it sells auto and home insurance through a network of independent agents and brokers in 13 states -- Arizona, California, Florida, Georgia, Illinois, Michigan, Nevada, New Jersey, New York, Oklahoma, Pennsylvania, Texas and Virginia.

Company headquarters are in Los Angeles.

In 1985, Mercury converted to public ownership with an initial public offering on NASDAQ at $19 a share. Since 1997, Mercury has traded on the New York Stock Exchange under the symbol, MCY.

In 2009, Mercury purchased AIS (Auto Insurance Specialists), the nation's largest independent insurance agency.

Mercury celebrated its 50th anniversary in business in 2012.

Mercury offers drivers discounts for maintaining a good driving record, insuring multiple cars with Mercury, participating in certain professional associations, installing an anti-theft device and maintaining good grades in school.

What's covered
Coverage Options
Mobile app. The insurer offers an app for smartphones.

Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.