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Mercury General Car Insurance Ratings

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Mercury General
A+
   Effective Date: June 10, 2016
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Customer Satisfaction Ratings

(121 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
79.6
% Who Would
Recommend to
a Friend
75%
% Who Plan
to Renew
83%
Financial
Strength
Ratings

A+    June 10, 2016


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Reason for buying from Mercury General
Customers of Mercury General originally decided to purchase from the company for these reasons:
51%The insurer offered the best price.
17%The insurer was recommended by a friend.
9%Saw a commercial.
9%The insurer's reputation.
8%Was the company their parents had.
3%Other reason.
3%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 25%
  • 50%
  • 21%
  • 4%
  • 0%

Would you renew?
  • yes
  • no
  • 83%
  • 17%



About Mercury General

Mercury car insurance received 4.5 stars out of 5 for customer service, claims processing and value for price in our best car insurance companies survey. It also received a solid 4-star overall rating for customer satisfaction and 83 percent of the surveyed Mercury policyholders say they will renew their policy. Mercury sells car insurance in 11 states and is the 15th-largest private passenger auto insurance provider in the nation.

All drivers are not created equal

In the 1950s, everyone paid the same rate for auto insurance regardless of age or driving record. George Joseph thought there was a better way to provide insurance and raised $2 million to start his own company. Mercury General sold its first automobile policy in April 1962.

Throughout the '60s and '70s, the company expanded, opening offices throughout California. By the mid-1980s, Mercury had become the largest independent agency writer of private passenger auto insurance in California.

In 1989, it began selling outside of California -- in Georgia and Illinois. Today, it sells auto and home insurance through a network of independent agents and brokers in 11 states -- Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.

Types of auto coverage

Offerings can vary by state.

  • Personal and business auto

 

Other types of coverage

  • Homeowners
  • Renters
  • Condo/Townhouse
  • Business Insurance
  • Umbrella

 

Consider Mercury for no-frills and low rates

The company’s commercials state, “Working hard to keep rates low.” Not only does that mean rewarding the best driving habits and records, but it also means that Mercury works to keep its overhead low. The company’s site is straight-forward without a lot of resources or diversions, and claims are submitted over the phone, but that doesn’t mean they are stuck in the past. Like many insurers, they are available 24/7 and offer a smartphone app in order to access your policy information on the go.  Mercury may not be as fancy as some insurers, but the idea is that those savings will be reflected in your rate.

 

Contact information

Corporate headquarters

4484 Wilshire Boulevard

 Los Angeles, CA 90010 

Customer service and claims: 1-800-503-3724

What's covered
Coverage Options
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.