How likely to recommend?
Customer Complaint Ratio
About MetLife
Types of auto coverage
- Auto
- Motorcycle
- RV
- Boat
Additional policies offered
- Homeowners
- Renters
- Condominium
- Mobile home
- Umbrella liability
- Life
- Dental
- Disability
- Financial products such as annuities, IRAs and mutual funds
Best Auto Insurance Companies 2021: How MetLife measures up
MetLife earned a Top 10 spot in our annual review of Best Auto Insurance Companies with an overall InsureScore of four stars.
In claims, price and customer service, MetLife’s InsureScore was steady at three and a half stars but their high recommendation and renewal percentages propelled them ahead of some others in the final scoring.
In the 2020 J.D. Power Auto Claims Satisfaction study, MetLife earned 886th place out of 1000.
When we asked MetLife customers if they would recommend the company to others, 94% said yes and 96% said they planned to renew their plan.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of MetLife Auto Insurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median.
Company Background
Life and Limb
The company began in 1863 when a group of New York businessmen formed the National Union Life and Limb Insurance Co. to insure Civil War sailors and soldiers against wartime-related disabilities. In 1868, the company dropped the casualty business and focused exclusively on life insurance becoming the Metropolitan Life Insurance Co.
It now has nine affiliate personal lines insurance companies of which MetLife Home & Auto is the flagship. MetLife Auto writes policies in all 50 states and the District of Columbia.
Consider Metlife for all-in-one policies
MetLife offers a GrandProtect policy, which allows you to combine your home, valuable items, autos, RVs, and boats into one comprehensive policy package. You receive one bill and have only one deductible. It might be a good fit if you’re looking to insure multiple assets or have complex insurance needs. It could also be good for those looking to obtain a higher amount of coverage – going beyond standard policies.
Contact information
200 Park Avenue
New York, New York 10166
212-578-2211
Claims: 1-800-854-601
Customer service: 1-800-638-5433
In which states is MetLife auto insurance available?
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say: