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Metlife Auto Insurance Ratings

Customer Satisfaction Ratings (based on 100 survey results)
ProductOverall
HOW WE WEIGH OUR SCORE
Claims ProcessingCustomer ServiceValue for PriceWebsite and Apps% Who Would Recommend to a Friend% Who Plan to RenewA.M. Best
Financial
Strength
Ratings
Effective as of:
WHAT IS THIS RATING?

A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.

A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company.

Auto
84.22
out of 100
89.13
84.80
80.60
80.65
83%
94%
A
October 31, 2019
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Reasons for Buying from Metlife

Customers of Metlife originally decided to purchase from the company for these reasons:
Offered best price34%
Reputation22%
Recommended by friend or family member13%
Saw TV commercial10%
Saw online ad8%
Financial Strength rating5%
I had other insurance with this company4%
Was the company my parents had3%
The company website and mobile apps are easy to use and helpful1%

How likely are you to recommend this company to a friend, coworker or family member?

I would definitely recommend this company. 42%
I probably would recommend this company. 41%
Neutral 14%
I probably would not recommend this company. 3%
I would not recommend this company. 0%

Would you renew?

Yes 94%
No 6%

Website and Apps

How easy to use and how helpful they are
35%Completely satisfied - Gives me what I want and more.
32%Satisfied - Fulfills my needs okay.
18%Neutral - No good or bad feelings on this.
8%Never visited or used website or mobile app.
7%Not Satisfied - Is not a good website or app.
0%Very unsatisfied - Their digital offerings are not good at all or nonexistent.

How You Prefer to Deal with Insurers

41%Phone
3%Email
34%In person
1%Mobile App
21%Interactive website
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About MetLife

Types of auto coverage

  • Auto
  • Ridesharing endorsement
  • Motorcycle
  • RV
  • Boat

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life
  • Dental
  • Disability
  • Financial products such as annuities, IRAs and mutual funds

Best Auto Insurance Companies 2020: How Metlife Auto Insurance Stacks Up

Metlife received tenth place in 2020 with an overall score of 84.22. Its highest ranking was seventh place for value for price with a score of 80.6. In the category of claims service, it ranked ninth with a score of 89.13. Though it ranked fourteenth for customer service, MetLife’s score of 84.8 was less than a point behind the three preceding carriers. Eighty-three percent of those surveyed said they’d recommend MetLife to others and 94% would renew their current auto policy with the company.

Gauging an insurance company

Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of MetLife Auto Insurance's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For auto insurance, MetLife (NAIC# 26298) had a complaint ratio of 1.06 for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Life and Limb

The company began in 1863 when a group of New York businessmen formed the National Union Life and Limb Insurance Co. to insure Civil War sailors and soldiers against wartime-related disabilities. In 1868, the company dropped the casualty business and focused exclusively on life insurance becoming the Metropolitan Life Insurance Co.

It now has nine affiliate personal lines insurance companies of which MetLife Home & Auto is the flagship. MetLife Auto writes policies in all 50 states and the District of Columbia.


Consider Metlife for all-in-one policies

MetLife offers a GrandProtect policy, which allows you to combine your home, valuable items, autos, RVs, and boats into one comprehensive policy package. You receive one bill and have only one deductible. It might be a good fit if you’re looking to insure multiple assets or have complex insurance needs. It could also be good for those looking to obtain a higher amount of coverage – going beyond standard policies.

Contact information

200 Park Avenue

New York, New York 10166

212-578-2211

Claims: 1-800-854-601

Customer service: 1-800-638-5433

Coverage Options

New car replacement New car replacement. If you total your car the insurer will pay for a new car.
Mobile app Mobile app. The insurer offers an app for smartphones.
Vanishing deductible Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
Offers 12-month policies Offers 12-month policies. Your policy term can be one year before the next renewal.

Discounts

Multi-vehicle Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Driver training/Defensive driving Driver training/Defensive driving. Discount for an approved defensive driving or driver improvement class.
Passive -restraint (air bag) Passive -restraint (air bag). Discount for factory-installed safety devices such as an air bag.
Safe driver/clean driving record/good driver Safe driver/clean driving record/good driver. Discount for no accidents or traffic violations, usually for three or five years.
Multi-policy Multi-policy. Discount for more than one type of policy with the same insurance provider.
Academic achievement Academic achievement. Discount for full-time students who meet certain academic criteria.
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