MetLife Car Insurance Ratings

Customer Satisfaction Ratings

(125 reviews)

 
Product
 
Overall +
Claims
Processing +
Customer
Service +
Value
For Price +
AUTO
86.20
Additional Factors:
% of Customers Who Would
Recommend This Company to a Friend
68%
% of Customers
Who Plan to Renew
80%
Financial
Strength
Ratings

A    November 17, 2011


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Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
7% Saw a commercial.
20% The insurer's reputation.
23% The insurer offered the best price.
19% The insurer was recommended by a friend.
9% Was the company their parents had.
15% Other reason.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 28%
  • 40%
  • 18%
  • 10%
  • 4%

Would you renew?
  • yes
  • no
  • 80%
  • 20%



About MetLife

MetLife Auto & Home has its roots in the Metropolitan Life Insurance Co. which pre-dates cars on the road. The company began in 1863 when a group of New York businessmen formed the National Union Life and Limb Insurance Co. to insure Civil War sailors and soldiers against wartime-related disabilities.

After five difficult years, the board of directors, led by a doctor, James R. Dow, decided to drop the casualty business and focus solely on life insurance business. Thus, in 1868, the company became the Metropolitan Life Insurance Co.

Through the years, MetLife expanded its insurance offerings to include annuities and employee benefits programs, disability income, and home and car insurance. MetLife added car insurance in 1972.

Today, MetLife is a publicly held global company traded on the New York Stock Exchange under the symbol MET. MetLife Auto & Home corporate offices are in Warwick, R.I.

It now has nine affiliate personal lines insurance companies of which MetLife Home & Auto is the flagship. You can get auto coverage through MetLife for your auto, RV, ATV, boat, mobile home, collectible vehicle, and motorcycle. MetLife Auto writes policies in all 50 states and the District of Columbia.

In 2010, MetLife began offering its GrandProtect policy, which allows you to combine your home, valuable items, autos, RVs, and boats into one comprehensive policy package. You receive one bill and have only one deductible.

MetLife offers discounts to safe drivers and to employees of participating companies and associations. The longer you are a member of a participating group, the greater the discount for which you are eligible.

Coverage Options
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.
Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

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