MetLife Car Insurance Ratings

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Customer Satisfaction Ratings

Product

Overall +

Claims
Processing +

Customer
Service +

Value
For Price +

AUTO

86.40

Additional Factors:

% of Customers Who Would
Recommend This Company to a Friend

72%

% of Customers
Who Plan to Renew

95%

Financial
Strength
Ratings

A November 17, 2011

Methodology

A.M. Best Disclaimer & Ratings Definitions

Customer Reviews

They have reasonable prices and nice discounts.
My agent is informative.
They allow payroll deducation and discounts for tenure of employment with my company.
Coverage is good, claims service is good, hard to reach for general customer service issues.
Claim service is awesome and customer service is really nice.
Very knowledgeable and the bill is always right.
Good coverage for a good price.
All around great customer servicel. All questions answered and reasonable prices.
They do what they say they are going to do.
Good coverage for a reasonable price.
Great prices and good service.
There are other companies who have less expensive policies. MetLife was good the first year and then the second year all my policy premiums increased. I have multiple insurance policies for different reasons all with Met.
Be sure to check deductibles. Be sure to know who will help you, often there is a disconnect between the broker and insurance company. The insurance company tends to push you off to the broker and then you end up back there anyway because the broker doesn't have the details. This makes things difficult to resolve.
Fast service.
They were fast. Great customer service.

Coverage Options

Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.

New car replacement. If you total your car the insurer will pay for a new car.

Offers 12-month policies. Your policy term can be one year before the next renewal.

Mobile app. The insurer offers an app for smartphones.

Note: Not all coverage options will be available in all states or for all customers. Some options may require extra premium. Details and eligibility will vary by insurer.

Discounts

Multi-policy. Discount for more than one type of policy with the same insurance provider.

Defensive driver. Discount for an approved defensive driving or driver improvement class.

Academic achievement. Discount for full-time students who meet certain academic criteria.

Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.

Reason for buying from MetLife

Customers of MetLife originally decided to purchase from the company for these reasons:

9% Saw a commercial.
8% The insurer's reputation.
38% Ther insurer offered the best price.
8% The insurer was recommended by a friend.
3% Was the company their parents had.
35% Other reason.

Would you recommend this company?

already have
yes
not sure
probably not
no

Would you renew?

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