MetLife
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Product
Processing +
Service +
For Price +
This rating combines customer scores for claims,
customer service, value for price paid, percent
who will renew, and percent who would recommend
the company.
Customers who had claims in the last three
years were asked to rate their satisfaction with
how well the company handled their claim.
Customers were asked to rate their
satisfaction with the company’s customer service.
Customers were asked if they’re
satisfied with the price they pay for
their coverage.
Recommend This Company to
a Friend
% of Customers
Who Plan to Renew
Insure.com surveyed more than 4,500 insurance customers nationwide between February and August 2011 for customer satisfaction ratings and reviews. The survey was not open to the general public. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company. The written customer reviews did not impact scores.
We collected data for 20 large companies by market share in each category (19 in health), so not all large companies are represented in the study. The companies for which we collected data were then ranked. The top three companies in each category earned Insure.com’s “People’s Choice Award.”
Insure.com makes reviews freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the content of any reviews.
- already have
- yes
- not sure
- probably not
- no
- 15%
- 48%
- 26%
- 6%
- 5%
- yes
- no
- 86%
- 14%
- Best prices and good contact from representatives. Most comprehensive policy I could get for the money. - Oklahoma
- I like the fact that I only had to go to a body shop that was on their approved list...no need to go get 2 or 3 estimates. And I like the professional and courteous service provided by their agents on the phone. - Tennessee
- Our experience with them has been prompt and courteous customer service at a fair price. - New Hampshire
- Easy to call and speak about our auto issues. Trustworthy. - Minnesota
- Every time I have questions they are very friendly and kind. - Indiana
- Excellent pricing compared to other carriers. - Maine
- Partnership with my Company: payments are taken directly from my salary so it's really easy. - California
- Service is comparable and pricing is better than former company; can have premium deducted from my paycheck. - Illinois
- The coverage is good but my premiums increased when I renewed recently and it seemed like a large increase. - Washington
- They responded promptly to my claim and what we pay for coverage is generally regulated. We'd like to pay less but all in all Metlife has met its responsibilities thus far. - Massachusetts
- The claim was slow and representative was indifferent to my situation. - Texas
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