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MetLife Car Insurance Ratings

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MetLife
A+
   Effective Date: November 20, 2015
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Customer Satisfaction Ratings

(114 reviews)

 
Product
 
Overall
Claims
Processing
Customer
Service
Value
For Price
AUTO
84.3
% Who Would
Recommend to
a Friend
78%
% Who Plan
to Renew
96%
Financial
Strength
Ratings

A+    November 20, 2015


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Reason for buying from MetLife
Customers of MetLife originally decided to purchase from the company for these reasons:
43%Saw a commercial.
23%The insurer offered the best price.
10%The insurer's reputation.
10%Other reason.
9%The insurer was recommended by a friend.
4%Was the company their parents had.
1%Had other insurance with this company.
Would you recommend this company?
  • already have
  • yes
  • not sure
  • probably not
  • no
  • 29%
  • 49%
  • 18%
  • 4%
  • 1%

Would you renew?
  • yes
  • no
  • 96%
  • 4%



About MetLife

Metlife car insurance received 5 out of 5 stars for “value for price” from policyholders that completed our annual customer satisfaction survey. The vast majority, 96 percent, of Metlife insurance customers surveyed say they will renew their auto policy. Metlife is the 14th-largest car insurance carrier, out of the 1,400 tracked nationally by A.M. Best.  

Life and limb

The company began in 1863 when a group of New York businessmen formed the National Union Life and Limb Insurance Co. to insure Civil War sailors and soldiers against wartime-related disabilities. In 1868, the company dropped the casualty business and focused exclusively on life insurance becoming the Metropolitan Life Insurance Co.

It now has nine affiliate personal lines insurance companies of which MetLife Home & Auto is the flagship. MetLife Auto writes policies in all 50 states and the District of Columbia.

Types of auto coverage

  • Auto
  • Ridesharing endorsement
  • Motorcycle
  • RV
  • Boat

 

Additional policies offered

  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Life
  • Dental
  • Disability
  • Financial products such as annuities, IRAs and mutual funds

Consider Metlife for all-in-one policies

MetLife offers a GrandProtect policy, which allows you to combine your home, valuable items, autos, RVs, and boats into one comprehensive policy package. You receive one bill and have only one deductible. It might be a good fit if you’re looking to insure multiple assets or have complex insurance needs. It could also be good for those looking to obtain a higher amount of coverage – going beyond standard policies.

Contact information

200 Park Avenue

New York, New York 10166

212-578-2211

Claims: 1-800-854-601

Customer service: 1-800-638-5433

What's covered
Coverage Options
Vanishing deductible. Your deductible will be reduced as long as you have no accidents or moving violations.
New car replacement. If you total your car the insurer will pay for a new car.
Offers 12-month policies. Your policy term can be one year before the next renewal.
Mobile app. The insurer offers an app for smartphones.

Discounts
Multi-policy. Discount for more than one type of policy with the same insurance provider.
Multi-vehicle. Discount for two or more vehicles on the same car insurance policy.
Defensive driver. Discount for an approved defensive driving or driver improvement class.
Academic achievement. Discount for full-time students who meet certain academic criteria.
Passive restraint/air bag. Discount for factory-installed safety devices such as an air bag.
Safe driver/clean record. Discount for no accidents or traffic violations, usually for three or five years.

Note: Not all discounts will be available in all states or for all customers. Details and eligibility will vary by insurer. Insurers may offer additional discounts not included on this list.